BEFORE THE PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA Application of Southern California Edison Company (U338E) for Authority to Increase its Authorized Revenues for Electric Service in 2021, among other things, and to Reflect that Increase in Rates. A.19-08-013 SOUTHERN CALIFORNIA EDISON COMPANY’S (U 338-E) NOTICE OF EX PARTE COMMUNICATION FADIA RAFEEDIE KHOURY RUSSELL A. ARCHER WILLIAM K. BRIGGS Attorneys for SOUTHERN CALIFORNIA EDISON COMPANY 2244 Walnut Grove Avenue Post Office Box 800 Rosemead, California 91770 Telephone: (626) 302-6735 E-mail: [email protected]Dated: December 17, 2019
Transcript
BEFORE THE PUBLIC UTILITIES COMMISSION OF THE
STATE OF CALIFORNIA
Application of Southern California Edison Company (U338E) for Authority to Increase its Authorized Revenues for Electric Service in 2021, among other things, and to Reflect that Increase in Rates.
A.19-08-013
SOUTHERN CALIFORNIA EDISON COMPANY’S (U 338-E) NOTICE OF EX PARTE COMMUNICATION
FADIA RAFEEDIE KHOURY RUSSELL A. ARCHER WILLIAM K. BRIGGS Attorneys for SOUTHERN CALIFORNIA EDISON COMPANY
2244 Walnut Grove Avenue Post Office Box 800 Rosemead, California 91770 Telephone: (626) 302-6735 E-mail: [email protected]
Dated: December 17, 2019
1
BEFORE THE PUBLIC UTILITIES COMMISSION OF THE
STATE OF CALIFORNIA
Application of Southern California Edison Company (U338E) for Authority to Increase its Authorized Revenues for Electric Service in 2021, among other things, and to Reflect that Increase in Rates.
A.19-08-013
SOUTHERN CALIFORNIA EDISON COMPANY’S (U 338-E) NOTICE OF EX PARTE COMMUNICATION
Pursuant to Rule 8.4(a) of the Rules of Practice and Procedure of the California Public
Utilities Commission (Commission), Southern California Edison Company (SCE) respectfully
gives notice of the following ex parte communication.
DATE and TIME OF COMMUNICATION: Thursday, December 12, 2019 at 12:00 p.m. for
approximately 30 minutes.
LOCATION: Public Utilities Commission, 505 Van Ness Avenue, San Francisco, CA 94102.
WHO REQUESTED THE COMMUNICATION: SCE.
NAMES AND TITLES OF NON-CPUC INDIVIDUALS WHO PARTICIPATED:
(1) Laura Genao, SCE Managing Director of Regulatory Affairs; and (2) Lorene Miller,
Managing Director of Customer Service Re-Platform Project.
NAMES AND TITLES OF CPUC PERSONS WHO PARTICIPATED: (1) David Peck,
Interim Advisor to President Marybel Batjer.
BRIEF DESCRIPTION OF COMMUNICATION: Ms. Genao and Ms. Miller discussed the
materials in the deck included as Attachment A.
WRITTEN MATERIALS PROVIDED: Yes. Please see Attachment A.
2
Respectfully submitted, FADIA RAFEEDIE KHOURY RUSSELL A. ARCHER WILLIAM K. BRIGGS
/s/ William K. Briggs By: William K. Briggs
Attorneys for SOUTHERN CALIFORNIA EDISON COMPANY
2244 Walnut Grove Avenue Post Office Box 800 Rosemead, California 91770 Telephone: (626) 302-6735 E-mail: [email protected]
December 17, 2019
Attachment A
CSRP PROJECT UPDATE & IMPACT DECISION
CSRP Project Update & Impact Discussion
December 12, 2019
A-1
CSRP Project Background and UpdateBackgroundSCE’s existing Customer Service System has become outdated and costly to maintain
• System is core to customer billing, customer programs and service interactions• Mainframe-based, custom-developed aging system is less reliable and hinders service to
customers• An assessment of system failure risk led to the decision to upgrade and replace the
majority of customer systemsCustomer Service Re-Platform (CSRP) project will modernize the technology and improve service to customers
• SAP utility industry solution will enable greater reliability, efficiency, and a better customer experience
• Project originally targeted for delivery in April 2020
Project Update• Project has experienced substantial delay due to unanticipated complexity and issues
found during testing which placed implementation quality at risk• The project plan has been updated to allow for the time needed to resolve those issues
and conduct further testing in order to ensure implementation quality, which is in the best interest of SCE’s customers
Implementation target window is now late 1st quarter to early 2nd quarter of 2021; date will be firmed up during 1st quarter of 2020
2A-2
2021 General Rate Case (GRC)
• SCE expects to update its 2021 General Rate Case* filing in early 2020; CSRP costs and benefits will be removed and replaced with costs to support existing systems
• Cost recovery will be sought in a future standalone application
• CSRP implementation related costs will continue to record to memorandum account approved in 2018 General Rate Case
3
*SCE-03, Volume 3 provides forecasts of CSRP costs and activitiesA-3
Potential Impacts on Residential TOU & CCA Timelines
Residential TOU (D.18-05-011, D.18-12-004, D.19-07-004)
• Full rollout schedule approved for October 2020 – March 2022‒ Expect to meet rollout schedule despite CSRP project delay‒ Rollout will begin in October/November 2020 then pause for ~1 year due to
CSRP system freeze constraints• Rate conversations for new customers and TOU as the standard rate at
turn-on, beginning October 2020‒ Phone center experience can continue to execute on-time ‒ Continuing to explore alternative options for online experience
• Changes to bill presentation of CARE/FERA line item discount was approved and tied to CSRP Go-Live, which will now occur in 2021
• Team has re-evaluated statewide marketing plans, to be coordinated with PG&E
Community Choice Aggregation• Potential timing adjustment of CCAs that may seek to implement in 2020
and 20214
A-4
CSRP requires a “system freeze” in the months before and after Go-Live• Implementing new scope or code changes introduces significant risk
‒ Data in legacy systems must be as clean as possible or customer billing issues may arise; need to test and compare output from old and new systems before Go-Live
‒ Changes after Go-Live will be limited to defect correction and stabilization needs for up to six months while users become proficient in the new system
• 3rd Parties must make changes to their systems to test new interfaces with SCE‒ Changes include new SCE account numbers for all customers
• Operational resources will be increasingly focused on CSRP implementation ‒ The most significant impact will be in late 2020 and early 2021 due to training‒ Temporary staff will be hired to mitigate impacts until users are fully proficient and
the new system has stabilized‒ If focus is diverted, resources may not be sufficiently trained to effectively perform
their functions
• SCE has assessed the impact of a delay on external projects to coordinate timing
• Our objective is to reduce risks of potential customer impacts and billing system issues before and after the CSRP Go-Live
5A-5
2019 2020 2021Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
Customer Service Re-Platform Timeline
Parallel & Performance Testing
User & Operational Readiness Testing
Go-Live Window*
End-to-End Integrated Testing
System Cutover Preparation & ImplementationSystem Development
6
October 2020Residential Time-of-Use and Critical Peak Pricing for non-residential customers to begin
Remainder of rate default and migration to re-start October 2021
External Projects
* Go-Live is followed by a six-month stabilization period where system and process changes will be limited; CSRP targetimplementation date to be confirmed in 1st quarter 2020
April – September 2020Eight CCAs with implementation timing coordination underway
2021 implementations to be confirmed
Training Course Development End User Training
Temporary Operations Staffing
Community Choice Aggregation(CCA) Implementations
Hard SystemFreeze*
A-6
BEFORE THE PUBLIC UTILITIES COMMISSION OF THE
STATE OF CALIFORNIA
Application of Southern California Edison Company (U338E) for Authority to Increase its Authorized Revenues for Electric Service in 2021, among other things, and to Reflect that Increase in Rates.
A.19-08-013
CERTIFICATE OF SERVICE
I hereby certify that, pursuant to the Commission’s Rules of Practice and Procedure, I have this day served a true copy of SOUTHERN CALIFORNIA EDISON COMPANY’S (U 338-E) NOTICE OF EX PARTE COMMUNICATION on all parties identified on the attached service list(s) for A.19-08-013.. Service was effected by transmitting the copies via e-mail to all parties who have provided ane-mail address. A true copy was also sent via e-mail to the following individuals at the following emailaddress:
and by placing the copies in sealed envelopes and causing such envelopes to be delivered by US Mail to the offices of the Commissioners(s) or other addresses(s).
ALJ Ehren Seybert CPUC Division of ALJs 505 Van Ness Avenue San Francisco, CA 94102-3214
ALJ Eric Wildgrube CPUC Division of ALJs 505 Van Ness Avenue San Francisco, CA 94102-3214
Executed December 17, 2019, at Rosemead, California.
/s/ Karen Abarca Karen Abarca
SOUTHERN CALIFORNIA EDISON COMPANY 2244 Walnut Grove Avenue Post Office Box 800 Rosemead, California 91770
CPUC Home
CALIFORNIA PUBLIC UTILITIES COMMISSIONService Lists
PROCEEDING: A1908013 - EDISON - TO INCREASE FILER: SOUTHERN CALIFORNIA EDISON COMPANY LIST NAME: LIST LAST CHANGED: DECEMBER 13, 2019
Download the Comma-delimited File About Comma-delimited Files
Back to Service Lists Index
Parties
NANCY WHANG RUSSELL A. ARCHER GENERAL COUNSEL SR. ATTORNEY CLEAN POWER ALLIANCE SOUTHERN CALIFORNIA EDISON COMPANY 555 W. 5TH STREET, 35TH FL. 2244 WALNUT GROVE AVE. / PO BOX 800 LOS ANGELES, CA 90013 ROSEMEAD, CA 91770 FOR: CLEAN POWER ALLIANCE OF SOUTHERN FOR: SOUTHERN CALIFORNIA EDISON COMPANY CALIFORNIA
SHARON L. COHEN TADASHI GONDAI ATTORNEY DIR - LEGAL ADVOCACY SAN DIEGO GAS & ELECTRIC COMPANY NATIONAL ASIAN AMERICAN COALITION 8330 CENTURY PARK COURT, CP32D 318 WEST LAKE CENTER, STE. 270 SAN DIEGO, CA 92123 DALY CITY, CA 94015 FOR: SDG&E AND SOCALGAS FOR: NATIONAL DIVERSITY COALITION
ANDREW J. GRAF MARION PELEO ASSOCIATE ATTORNEY CALIF PUBLIC UTILITIES COMMISSION ADAMS BROADWELL JOSEPH & CARDOZO LEGAL DIVISION 601 GATEWAY BOULEVARD, SUITE 1000 ROOM 4107 SOUTH SAN FRANCISCO, CA 94080 505 VAN NESS AVENUE FOR: COALITION OF CALIFORNIA UTILITY SAN FRANCISCO, CA 94102-3214 EMPLOYEES (CUE) FOR: PUBLIC ADVOCATES OFFICE
ELISE TORRES JENNIFER L. WEBERSKI STAFF ATTORNEY LITIGATION SUPERVISOR THE UTILITY REFORM NETWORK SMALL BUSINESS UTILITY ADVOCATES 785 MARKET STREET, SUITE 1400 548 MARKET STREET, SUITE 11200 SAN FRANCISCO, CA 94103 SAN FRANCISCO, CA 94104
FOR: THE UTILITY REFORM NETWORK FOR: SMALL BUSINESS UTILITY ADVOCATES
BENJAMIN C. ELLIS MARY GANDESBERY ATTORNEY ATTORNEY BUCHALTER PACIFIC GAS AND ELECTRIC COMPANY 55 SECOND STREET, SUITE 1700 77 BEALE STREET, B30A SAN FRANCISCO, CA 94105 SAN FRANCISCO, CA 94105 FOR: ENERGY PRODUCERS AND USERS FOR: PACIFIC GAS AND ELECTRIC COMPANY COALITION
JEANNE B. ARMSTRONG SUSANNAH CHURCHILL ATTORNEY AT LAW CALIFORNIA DIR. GOODIN, MACBRIDE, SQUERI & DAY, LLP VOTE SOLAR 505 SANSOME STREET, SUITE 900 360 22ND STREET, SUITE 730 SAN FRANCISCO, CA 94111 OAKLAND, CA 94612 FOR: SOLAR ENERGY INDUSTRIES ASSOCIATION FOR: VOTE SOLAR
MELISSA W. KASNITZ BOTH OLHASSO ATTORNEY AGRICULTURAL ENERGY CONSUMERS ASSOCIATIO CENTER FOR ACCESSIBLE TECHNOLOGY 925 L STREET, SUITE 800 3075 ADELINE STREET, SUITE 220 SACRAMENTO, CA 95814 BERKELEY, CA 94703 FOR: AGRICULTURAL ENERGY CONSUMERS FOR: CENTER FOR ACCESSIBLE TECHNOLOGY ASSOCIATION (CFORAT)
SCOTT BLAISING COUNSEL BRAUN BLAISING SMITH WYNNE P.C. 915 L STREET, SUITE 1480 SACRAMENTO, CA 95814 FOR: CALIFORNIA CHOICE ENERGY AUTHORITY
Information Only
CASE COORDINATION DAVID PECK PACIFIC GAS AND ELECTRIC COMPANY CPUC - EXEC EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000
FRANZ CHENG JUSTIN REGNIER CPUC - ENERGY EXE. DIV EMAIL ONLY CALIFORNIA PUBLIC UTILITIES COMMISSION EMAIL ONLY, CA 00000 EMAIL ONLY EMAIL ONLY, CA 00000
PRACHI KOHLI REGULATORY CLERK NATIONAL DIVERSITY COALITION BRAUN BLAISING SMITH WYNNE, PC EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000 EMAIL ONLY, CA 00000
SHILPA RAMAIYA MRW & ASSOCIATES, LLC PACIFIC GAS AND ELECTRIC EMAIL ONLY EMAIL ONLY EMAIL ONLY, CA 00000
GREGORY REISS ALEJANDRO MENDEZ CENTENUS GLOBAL MANAGEMENT, LP MADISON AVENUE PARTNERS 437 MADISON AVENUE, SUITE 19B 150 EAST 58TH STREET, 14TH FLOOR NEW YORK, NY 10022 NEW YORK, NY 10155
RICK UMOFF BLAKE ELDER REGULATORY COUNSEL & DIR. POLICY RESEARCH ANALYST SOLAR ENERGY INDUSTRIES ASSOCIATION EQ RESEARCH, LLC 600 14TH NW SUITE 400 1155 KILDAIRE FARM ROAD, SUITE 202-203 WASHINGTON, DC 20005 CARY, NC 27511 FOR: SEIA
MAURICE BRUBAKER MAURICE BRUBAKER BRUBAKER & ASSOCIATES, INC. BRUBAKER & ASSOCIATES, INC. (BAI 16690 SWINGLEY RIDGE ROAD, SUITE 140 PO BOX 412000 CHESTERFIELD, MO 63017 ST LOUIS, MO 63141
CC SONG JENNY AU DIR - REGULATORY CALIF PUBLIC UTILITIES COMMISSION CLEAN POWER ALLIANCE MARKET STRUCTURE, COSTS AND NATURAL GAS 555 W. 5TH STREET, 35TH FLOOR 320 West 4th Street Suite 500 LOS ANGELES, CA 90013 Los Angeles, CA 90013
LAURA L. KRANNAWITTER PAUL HUNT CALIF PUBLIC UTILITIES COMMISSION 207 MANZANITA AVE. MARKET STRUCTURE, COSTS AND NATURAL GAS SIERRA MADRE, CA 91024 320 West 4th Street Suite 500 Los Angeles, CA 90013
DANIEL W. DOUGLASS CASE ADMINISTRATION ATTORNEY SOUTHERN CALIFORNIA EDISON COMPANY DOUGLASS & LIDDELL 8631 RUSH STREET 4766 PARK GRANADA, SUITE 209 ROSEMEAD, CA 91770 CALABASAS, CA 91302
CASE ADMINISTRATION FADIA R. KHOURY SOUTHERN CALIFORNIA EDISON COMPANY DIR. & MANAGING ATTORNEY PO BOX 800, 8631 RUSH STREET SOUTHERN CALIFORNIA EDISON COMPANY ROSEMEAD, CA 91770 2244 WALNUT GROVE AVENUE ROSEMEAD, CA 91770
KATHERINE L. HERNANDEZ VANESSA RUIZ CASE ADMIN ANALYST II CASE ADMIN / STATE REG OPS SOUTHERN CALIFORNIA EDISON COMPANY SOUTHERN CALIFORNIA EDISON COMPANY 2244 WALNUT GROVE AVE 8631 RUSH STREET ROSEMEAD, CA 91770 ROSEMEAD, CA 91770
DAVID CHENG CENTRAL FILES STAFF ATTORNEY SAN DIEGO GAS AND ELECTRIC COMPANY THE UTILITY REFORM NETWORK 8330 CENTURY PARK COURT, CP31E 1620 5TH AVENUE, SUITE 810 SAN DIEGO, CA 92123
NORMA JASSO SUE MARA MGR - REGULATORY CONSULTANT SAN DIEGO GAS & ELECTRIC COMPANY RTO ADVISORS, L.L.C. 8330 CENTURY PARK CT, CP31E 164 SPRINGDALE WAY SAN DIEGO, CA 92123 REDWOOD CITY, CA 94062 FOR: SDG&E AND SOCALGAS
ADENIKE ADEYEYE ALEXANDER J. ABRAMSON CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION COMMISSIONER GUZMAN ACEVES BROADBAND, POLICY & ANALYSIS BRANCH ROOM 5214 AREA 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214
ANAND DURVASULA CHARLOTTE CHITADJE CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION COMMISSIONER RANDOLPH ENERGY COST OF SERVICE & NATURAL GAS BRA ROOM 5130 AREA 3-C 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214
CHRISTOPHER PARKES EHREN SEYBERT CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION OFFICE OF THE SAFETY ADVOCATE ADMINISTRATIVE LAW JUDGE DIVISION AREA 2-D ROOM 5041 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214
ERIC WILDGRUBE JACK PEACH CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION ADMINISTRATIVE LAW JUDGE DIVISION ADMINISTRATIVE LAW JUDGE DIVISION ROOM 5113 AREA 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214
LAURA A. MARTIN POUNEH GHAFFARIAN CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION MARKET STRUCTURE, COSTS AND NATURAL GAS LEGAL DIVISION AREA 4-A ROOM 5025 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214
PUI-WA LI RICHARD WHITE CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION SAFETY BRANCH OFFICE OF THE SAFETY ADVOCATE AREA ROOM 5-A 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214
ROBERT M. POCTA SELINA SHEK CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION ENERGY COST OF SERVICE & NATURAL GAS BRA LEGAL DIVISION
ROOM 4205 ROOM 4107 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214
TRUMAN L. BURNS VANESSA BALDWIN CALIF PUBLIC UTILITIES COMMISSION CALIF PUBLIC UTILITIES COMMISSION ENERGY COST OF SERVICE & NATURAL GAS BRA LEGAL DIVISION ROOM 4205 ROOM 5029 505 VAN NESS AVENUE 505 VAN NESS AVENUE SAN FRANCISCO, CA 94102-3214 SAN FRANCISCO, CA 94102-3214
MARCEL HAWIGER JAMES BIRKELUND ENERGY ATTORNEY PRESIDENT & GEN. COUNSEL THE UTILITY REFORM NETWORK SMALL BUSINESS UTILITY ADVOCATES 785 MARKET STREET, SUITE 1400 548 MARKET STREET, STE 11200 SAN FRANCISCO, CA 94103 SAN FRANCISCO, CA 94104
LILLIAN RAFII MICHAEL CADE ATTORNEY ANALYST - ENERGY & NAT'L RESOURCES BUCHALTER BUCHALTER, A PROFESSIONAL CORPORATION 55 SECOND STREET, SUITE 1700 55 SECOND STREET, SUITE 1700 SAN FRANCISCO, CA 94105 SAN FRANCISCO, CA 94105
CONNOR DOYLE ED SMELOFF PACIFIC GAS & ELECTRIC COMPANY MANAGING DIR - REGULATORY TEAM PO BOX 770000, MAIL CODE: B10A VOTE SOLAR SAN FRANCISCO, CA 94177 360 22ND STREET, SUITE 730 OAKLAND, CA 94612
ALEX J. MORRIS CAROLYN KEHREIN VP - POLICY & OPERS ENERGY MANAGEMENT SERVICES CALIFORNIA ENERGY STORAGE ALLIANCE 2602 CELEBRATION WAY 2150 ALLSTON WAY, STE.400 WOODLAND, CA 95776 BERKELEY, CA 94704
DRUCILLA DUNTON WILL MAQUIRE CALIF PUBLIC UTILITIES COMMISSION BRAUN BLAISING SMITH WYNNE, PC (BBSW) ENTERPRISE RISK AND COMPLIANCE OFFICE 915 L STREETM SUITE 1480 300 Capitol Mall SACRAMENTO, CA 95814 Sacramento, CA 95814
