Date post: | 01-Nov-2014 |
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Technology |
Upload: | alfresco-software |
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FEDERALCONFERENCE.COM Alfresco based Armedia Case
Management Solu>on
Contents • Introduc>on
– About Armedia – About FederalConference.com – About Army Strong Bonds
• Business Drivers • High Level Concept • Solu>on Design • Solu>on Demo • Alfresco based Armedia Case Management Solu>on
– Armedia Content Cloud – Customiza>on & Integra>on
• Ques>ons
About Armedia ü Services:
ü Design and Implementa>on of Enterprise Content / Case / Record Management solu>ons ü Primary technologies: Alfresco, EMC Documentum, IBM FileNet and
MicrosoL SharePoint ü Products:
ü Armedia Caliente – Bulk mul>plaPorm content migra>on tool ü Armedia Case Management – case management applica>on framework with
ver>cal solu>on built around Inves>ga>ve Case Management ü Armedia CONNtext – IBM Maximo -‐> FileNet connector ü GuidedAlfresco – na>ve iPad applica>on to educate users on Alfresco
ü Government & Commercial Past Performance
ü CMMI Level 3 appraised
ü 8(a)/SDB, Veteran owned, and 60+% staff carry a TS clearance
Customers
4
About FederalConference.com • A service-‐disabled veteran-‐owned small business,
FederalConference.com provides professional event planning services for both governmental and commercial clients at an affordable price.
• Currently planning and delivering over 3,000 events annually for the federal government. Services include – Site Selec>on, Graphic Design, Prin>ng, Professional Staffing, Event
Management, Food & Beverage Management, Audio Visual, Transporta>on Management, Child Care and Administra>ve / Logis>cal Support.
• FederalConference.com pioneered a fast-‐paced, assembly line event planning process that includes an automated event management system to streamline and expedite the process involved with delivering successful events for our clients.
About Army Strong Bonds • Strong Bonds is a unit-‐based, chaplain-‐led program which assists
commanders in building individual resiliency by strengthening the Army Family. The core mission of the Strong Bonds program is to increase individual Soldier and Family member readiness through rela>onship educa>on and skills training.
• Strong Bonds is conducted in an offsite retreat format in order to maximize the training effect. The retreat or “get away” provides a fun, safe, and secure environment in which to address the impact of reloca>ons, deployments, and military lifestyle stressors.
Business Problem • FederalConference.com provides quality planning services for
governmental and corporate conferences, events and mee>ngs at an affordable price.
• Upon winning for the Army Strong Bonds program, FederalConference.com needed to support an addi>onal 3,000 events per year, a few orders of magnitude more events than before.
• The sheer increase in number of events means more staff, more office space, and more automa>on to maintain the level of seamless event organiza>on for which FederalConference.com is known.
Business Drivers • Drive Efficiencies Throughout Event Management Process • Enhancing Office Automa>on • Greater Visibility into Event As It Is Processed • Standardiza>on of Records Keeping & Centraliza>on of Event Files • Automated Workflow – Event & Task Assignment & Tracking • Customized /On-‐Demand Reports • Monitoring of Employee Workflow • Date /Time stamped to ensure >meliness of Process • Accessibility -‐ Real-‐>me access (24/7) • Ability to easily modify and adapt system to meets client’s
emerging/evolving business needs
Armedia Case Management an Alfresco Based Solu>on
FEDERALCONFERENCE.COM Event & Task Management
In support of Army Strong Bonds
High Level Concept
Solu>on Design • User Interface/Framework
– Web 2.0: HTML5 / CSS3 / JavaScript, AJAX, JSON … – jQuery with many plugins
• Bulk Inges>on of Events – Events added quarterly based on simple Excel spreadsheet – Batch program reads the spreadsheet and uses Alfresco API to create events
• Alfresco Integra>on – CMIS all the way – Add / Retrieve / Version documents – Full-‐text search
• Hosted Case Management Solu>on – Customized UI & Branding – Customized Workflow – Taxonomy & Content Model (objects & metadata) – Role-‐based security and authen>ca>on – Document Management – File Plan & Records Management
Why Alfresco?
• Records Management – DOD 5015.2 complaint
• CMIS Support • Scalability • Search
Solu>on Demo
About ACM • Case Management Framework
– Manage Case – Manage Case Par>cipants – Manage Task – Manage Documents/Records – Workflow – Search / Repor>ng – Security / Audit
• Seamless User Experience (developed with user in mind) – Intui>ve – Progressive Disclosure
• Mobile friendly
Features – Case Management • Ability to create draL cases • Advanced filtering • Quick views
Features – Task Management • Formal ac>vi>es within a case (e.g. interviews) • Assign and track closure of tasks • Easy to mark complete, reassign, etc.
Features – Document Management
• We’ve conducted our research and created an easy approach for connec>ng with collaborators/approvers.
Features – Integra>on • Services Based Architecture
• RESTful APIs • Integra>ons Directory Services • CMIS support for repository access
(Records Management)
User Experience
• Test early, Test oLen • Do user research and persona development • Use qualita>ve and quan>ta>ve measuring techniques • Respond to change quickly
“We believe in building soAware based on user research and carefully measured data. That’s how we get it right the first Gme!”
ACM User Interface
ACM Customiza>on & Integra>on • Extensions
– Dashboard: added portlets for NCI (via jQuery table library) • Customiza>ons
– Event Checklist • Gathers all informa>on needed to fulfill each event • Customized for NCI’s specific needs • Built on jQuery wizard plugin
– Workflow • Custom-‐built (not using JBPM) • Specific workflow coded just for NCI • Custom JavaScript library / Spring MVC controllers
• Integra>ons – Alfresco Repository via CMIS (Document Management, Search) – Authen>ca>on & Access Control via LDAP – Event Bulk Load via Excel, jExcel library, and Alfresco API
Components • CMS -‐ Alfresco Enterprise 3.4 • Virtualiza>on -‐ VMware ESXi 4.0.1, vCenter 4.0 • Storage – Shared NAS • OS – 64 bit Linux (CentOS/RedHat) • Java – OpenJDK 1.6.0_20 • Authen>ca>on – Spring Security / OpenLDAP • Database – Oracle Express 10g • Applica>on Server -‐ Tomcat 6.0.32 with APR and JSVC • Applica>on Framework: Spring, Spring MVC, Spring Security • User Interface
– Web 2.0 (HTML 5 / CSS3 / JavaScript) – jQuery + many plugins
Ques>ons • Armedia
– [email protected] – hwp://www.armedia.com
Offices: • Washington DC Metro
– 8221 Old Courthouse Rd, Suite 206 – Vienna, VA 22182 – 703-‐272-‐3270
• Atlanta Metro – 200 Galleria Parkway, Suite 440 – Atlanta, GA 30339 – 678-‐945-‐4417