Streamlining Benefits Enrollment: PA 'Fast Track' to Medicaid

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Name First and Last, National Partner Engagement Project Manager | 09.25.13

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Session Objectives1. Identify elements of a

successful Fast Track program.

2. Highlight the power of collaborative partnerships with state and federal agencies.

3. Inform participant efforts to implement Fast Track in their own state.


About BDT

FOUNDED: 2005HEADQUARTERED: Philadelphia, PA

MISSION: BDT is a national not-for-profit organization committed to transforming how individuals in need access public benefits.

VISION: BDT believes all vulnerable individuals should be able to secure the benefits that enable them to achieve stability.

To this end, BDT partners with diverse entities to create a benefits access system that is simple, comprehensive and cost-effective.


BDT has active campaigns in: Pennsylvania, Maryland, New York City, South Carolina and Colorado (Denver Metro area)

BDT’s Reach




BDT and PA DHS

Current Projects

Senior Outreach

Children, Families and Low-Income Adults

Fast Track


What is Fast Track?

Streamline enrollment

Increase access

Create efficiencies


What is Fast Track?Learning from success in other states:

Arkansas

California

Oregon

Illinois

New Jersey

West Virginia


Fast Track in PA•Overall goal of 100,000 HealthChoices Enrollments

•Fast track is one of the efforts in a multi-faceted approach to increase enrollment post-Medicaid expansion


Project Goals

Achieve a 65% consent rate

Achieve a 50% contact rate

Outreach to identified Fast Track “eligibles”


Key Implementation Steps • Invest in necessary technology

• Design, develop and implement

outreach plan

• Provide contact center support

• Transmit consents to DHS

• Conduct on-going evaluation


Early Results

Outreach• 65,000

Eligibles

Response• 50%

Inbound/Outbound

Acceptance• 75%

Consent Rate


Preliminary Takeaways

• Targeted outreach

• Simple call to action

• Multiple ways to consent

• Multiple outreach attempts

• Staff training

• Clear, regular communication with project partners


Replicating Fast Track

Research the landscape.

Identify stakeholders.

Refine the message.

Encourage adoption.


Contact InformationLaura Tate McHughProject [email protected]

mailto:[email protected]

http://www.bdtrust.org/


Questions?

Date post:	19-Feb-2017
Category:	Healthcare
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Streamlining Benefits Enrollment: PA 'Fast Track' to Medicaid

Healthcare