© 2016 Enroll America | StateOfEnrollment.org
Name First and Last, National Partner Engagement Project Manager | 09.25.13
Title Goes Here And Can be up toTwo Lines Long
© 2016 Enroll America | StateOfEnrollment.org
Session Objectives1. Identify elements of a
successful Fast Track program.
2. Highlight the power of collaborative partnerships with state and federal agencies.
3. Inform participant efforts to implement Fast Track in their own state.
© 2016 Enroll America | StateOfEnrollment.org
About BDT
FOUNDED: 2005HEADQUARTERED: Philadelphia, PA
MISSION: BDT is a national not-for-profit organization committed to transforming how individuals in need access public benefits.
VISION: BDT believes all vulnerable individuals should be able to secure the benefits that enable them to achieve stability.
To this end, BDT partners with diverse entities to create a benefits access system that is simple, comprehensive and cost-effective.
© 2016 Enroll America | StateOfEnrollment.org
BDT has active campaigns in: Pennsylvania, Maryland, New York City, South Carolina and Colorado (Denver Metro area)
BDT’s Reach
© 2016 Enroll America | StateOfEnrollment.org
© 2016 Enroll America | StateOfEnrollment.org
© 2016 Enroll America | StateOfEnrollment.org
BDT and PA DHS
Current Projects
Senior Outreach
Children, Families and Low-Income Adults
Fast Track
© 2016 Enroll America | StateOfEnrollment.org
What is Fast Track?
Streamline enrollment
Increase access
Create efficiencies
© 2016 Enroll America | StateOfEnrollment.org
What is Fast Track?Learning from success in other states:
Arkansas
California
Oregon
Illinois
New Jersey
West Virginia
© 2016 Enroll America | StateOfEnrollment.org
Fast Track in PA•Overall goal of 100,000 HealthChoices Enrollments
•Fast track is one of the efforts in a multi-faceted approach to increase enrollment post-Medicaid expansion
© 2016 Enroll America | StateOfEnrollment.org
Project Goals
Achieve a 65% consent rate
Achieve a 50% contact rate
Outreach to identified Fast Track “eligibles”
© 2016 Enroll America | StateOfEnrollment.org
Key Implementation Steps • Invest in necessary technology
• Design, develop and implement
outreach plan
• Provide contact center support
• Transmit consents to DHS
• Conduct on-going evaluation
© 2016 Enroll America | StateOfEnrollment.org
Early Results
Outreach• 65,000
Eligibles
Response• 50%
Inbound/Outbound
Acceptance• 75%
Consent Rate
© 2016 Enroll America | StateOfEnrollment.org
Preliminary Takeaways
• Targeted outreach
• Simple call to action
• Multiple ways to consent
• Multiple outreach attempts
• Staff training
• Clear, regular communication with project partners
© 2016 Enroll America | StateOfEnrollment.org
Replicating Fast Track
Research the landscape.
Identify stakeholders.
Refine the message.
Encourage adoption.
© 2016 Enroll America | StateOfEnrollment.org
Contact InformationLaura Tate McHughProject [email protected]
© 2016 Enroll America | StateOfEnrollment.org
Questions?