Summary & Evaluation
EUPAN IPSG + HRWG Meeting
28-29 October 2013
Vilnius
Content:
• Plenary sessions & Key-note speakers
• Parallel Sessions & Facilitators
• 7QC in numbers
• Evaluation by participants
• Main conclusions
Plenary sessions & Key-note speakers
Plenary session 1:
“Towards Responsible Public Administration“
Dr. Geert Bouckaert (President of International Institute of Administrative Sciences )
Plenary session 2:
“User-oriented approach in services”
Dr. Elke Loeffler (President of IIAS)
Plenary session 3:
“Transforming Public Services in the London Borough of Lambeth”
Derrick Anderson (Lambeth Council, UK)
Plenary session 4:
“Efficient and smart use of public sector resources”
Dr. Gerhard Hammerschmid (Hertie School of Governance, Berlin),
D. Vitalis Nakrošis (Vilnius University, Lithuania)
Plenary sessions & Key-note speakers
Plenary session 5:
“Government responses to the fiscal crisis in Europe”
Dr. Tiina Randma-Liiv (Tallinn University of Technology, Estonia)
Plenary session 6:
“Towards Transparent and Open Public Administration”
Dr. Albert J. Meijer (Utrecht University, Netherlands)
Plenary session 7:
“Strengthening accountability in public administration”
Angelika Flatz (Federall Chancellery, Austria)
Plenary session 8:
“CAF as European Instrument for enhancing administrative capacity in the EU”
Patrick Staes (Seconded National Expert, EIPA)
Parallel Sessions & Facilitators
Plenary session 1: User oriented approach in public services
Parallel session 1 Making public services responsive Johanna Nurmi (FI)
Parallel session 2 Co-designing better public services with citizens Marta Kuzavinska (PL)
Parallel session 3 Delivering services in partnership with citizens and agencies Laura Masoli (IT)
Plenary session 2: Efficient and smart use of public sector resources
Parallel session 1 Performance management and other management approaches Vanessa Uytborck (COM)
Parallel session 2 Use of IT to increase public sector productivity Panagiotis Passas (GR)
Parallel session 3 Service delivery optimisation Frank Faber (NL)
Plenary session 3: Towards transparent and open public administration
Parallel session 1 Transparent public administration Katarzyna Dudzik (PL)
Parallel session 2 Accessible public administration Michael Kallinger (AT)
Parallel session 3 Socially responsible and responsive public administration Consuelo Hidalgo (ES)
7QC in numbers (I)
Key-note
speakers:
United Kingdom, EIPA, Germany, Lithuania,
Netherlands, Austria, Estonia, Belgium
Case
presenters:
from 19 countries + OECD+COM
Participants:
Countries: 27
Organisations: OECD +EIPA+ COM +EQUASS
[Lithuania -124, Poland - 24, Belgium - 17,
Finland – 16, Italy – 15]
Plenary
sessions:
Parallel
sessions:
Cost:
8
33
276
8
9
78 500 EUR
Participants /country: COUNTRY PARTICIPANS COUNTRY PARTICIPANS
Austria 5 Italy 15
Belgium 17 Latvia 11
Bulgaria 1 Lithuania 124
Croatia 5 Luxembourg 1
Czech Republic 1 Netherlands 9
Denmark 4 Norway 8
Estonia 9 Poland 24
Finland 16 Romania 2
France 5 Slovenia 2
Germany 9 Spain 4
Greece 4 Sweden 6
Hungary 2 Turkey 3
Iceland 2 United Kingdom 3
Ireland 2
Visits: 712
Unique users: 521
Hits: 978
Countries: 25
ONLINE Streaming:
7QC evaluation
4,4 4,5
3,9
4,2
4,7
4,01 4,06
4,9
0,00
0,50
1,00
1,50
2,00
2,50
3,00
3,50
4,00
4,50
5,00
The overall
evolution of
the
conference:
The
evaluation of
the
registration
procedure
The standart
and quality
of pre-
booked
hotels
The overall
evaluation of
the technical
organization
Practical
information
delivered by
the
organizers
before the
conference:
The quality
of
documents
and materials
provided by
the
organizers:
The agenda
and format
Conference
The social
event
programme:
7 QC evaluation (II)
The quality of the key-note speakers
4,8 4,8
4,5 4,5
4,1
3,84,0 4,0
3,5
0
0,5
1
1,5
2
2,5
3
3,5
4
4,5
5
Nick Thijs Dr. Geert
Bouckaert
Dr. Elke
Loeffler
Derrick
Anderson
Dr. Gerhard
Hammerschmid
Dr. Vitalis
Nakrošis
Dr. Tiina
Randma - Liiv
Dr. Albert J.
Meijer
Angelika Flatz
Parallel session 1
4,40
4,50
4,5
3,9
4,2
4,00
4,7
4,1
4,3
0,00 1,00 2,00 3,00 4,00 5,00
The effectiveness of the chairmanship during
the session (focus on the topic; time keeping,
The usefulness of the information presented
during te session in your professional work:
The quality of the speakers:
Session 1.1- Making public services responsive
Session 1.2- Co-designing better public services with citizens
Session 1.3-Delivering services in partnership with citizens and
agencies
Parallel session 2
4,50
4,00
4,00
4,6
4,3
4,8
4,2
4,1
4,4
0,00 1,00 2,00 3,00 4,00 5,00
The effectiveness of the chairmanship during the session
(focus on the topic; time keeping, general efficiency)
The usefulness of the information presented during te
session in your professional work:
The quality of the speakers:
Session 2.1- Performance management and other
management approaches
Session 2.2- Use of IT to increase public sector
productivity
Session 2.3-Service delivery optimisation
Parallel session 3
4,6
4,3
4,2
4,2
4,2
4,4
4,4
4,1
4,1
0,00 1,00 2,00 3,00 4,00 5,00
The effectiveness of the chairmanship during the session
(focus on the topic; time keeping, general efficiency)
The usefulness of the information presented during te
session in your professional work:
The quality of the speakers:
Session 3.1-Transparent public administration
Session 3.2-Accessible public administration
Session 3.3-Socially responsible and responsive public
administration
7QC – conclusions
PEOPLE CONTENT ATMOSPHERE
Participants
Speakers
Organisers
• Agenda
• Presentations
• Best practise
• Venue
• Accommodation
• Catering service
• Entertainment
7QC: lessons learned & suggestions
Networking
Dissemination of information
Interactivity
Contacts
Enthusiasm and charisma