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ObjectiveObjective
► To develop excellent team in order to To develop excellent team in order to achieve organizational goals. achieve organizational goals.
► People are asset to every organization, People are asset to every organization, without them no goals can be achievedwithout them no goals can be achieved
Desk Pin….. UpDesk Pin….. UpComing together is a
beginning;
keeping together is progress;
working together is success.
Your AttitudeYour AttitudeBeing a SupervisorBeing a Supervisor
Attitude is the way Attitude is the way you look at things you look at things mentally. mentally. Individual has the Individual has the power to look at power to look at his position in any his position in any way he wishes.way he wishes.
2 Ways2 Ways to Look Your to Look Your
AttitudeAttitudeIf you look at in a positive, lively manner you If you look at in a positive, lively manner you will communicate to your employees that you will communicate to your employees that you are ready to accept your new responsibility are ready to accept your new responsibility and they will enjoy working for you.and they will enjoy working for you.
+ve
-veIf you are unsure or insecure they may If you are unsure or insecure they may interpret your attitude as negative and you interpret your attitude as negative and you may receive less cooperationmay receive less cooperation..
Attitude & Attitude & ProductivityProductivity
Nothing will improve relationships with those you supervise more than a consistently positive attitude.
Your attitude sets the pace and the tone in your dept. If you are late arriving at your work, it will be reflected in the attitudes of your staff;
If you discuss negative aspects of your organization with employees, your comments will eventually be reflected in their attitudes.
AttitudeAttitude
Attitudes are caught not
taught
Your attitude Speaks so loudly, employees can’t
hear what you say.
Building ValueBuilding Valuein to People’s Workin to People’s Work
When employees don’t get the job done….
They don’t know how
Something or someone keeps them from it.
They don’t want to
When employees don’t get the job done….
They don’t know how
Something or someone keeps them from it.
They don’t want to
Build ValueBuild ValueTell People What You Expect Them to DoTell People What You Expect Them to Do
Make the Work Valuable
Make the Work Doable
Give Feedback
Reward Successful Performance
The Challenge AheadThe Challenge Ahead
Supervision is a special challenge that can help you to reach new career and life style goals. You can be a Role Model for your colleague and co-workers.
3 Factors3 FactorsThree factors you will require to be a different kind of person on the job
Those in your department will expect to lead
where in the past you have been, Like them a
follower.
You must satisfy your Superiors and at theSame time, keep your employees happy so they will maintain high productivity.
You will be responsible for creating a disciplinedenvironment where employees do not violate
company standards or those set by you.
Communication is a Communication is a two-way Processtwo-way Process
In every point of contact with the colleague, you are communicating something but unfortunately, it may not be the right things.
In order to be effective, body, tone and words must match. Remember these are communicated in both face-to-face contact and over the phone.
Non-Verbal Non-Verbal CommunicationCommunication
0
20
40
60
80
100
Non-Verbal Verbal
93% Non Verbal
7% Verbal
Non-Verbal Non-Verbal CommunicationCommunication
Four important components of Non- Verbal Communications are:
–Body language–Posture–Gestures–Face & Eyes
Communication ToolsCommunication Tools
Tone
Empathy
Smile
Words
I understand how you feel
they can hear it
4 Motivating Techniques4 Motivating Techniques
• Personal Thanks
• Written Thanks
• Public Praise
• Morale Building Meetings
Attitude & Attitude & ProductivityProductivity
• Accept Opposing viewsAccept Opposing views• Communicate ClearlyCommunicate Clearly• Listen completelyListen completely• Criticize ideas, not peopleCriticize ideas, not people• Accept criticismAccept criticism• Share your ideas & opinionsShare your ideas & opinions• Invite every one to participateInvite every one to participate• Stay on the subjectStay on the subject• Thank peopleThank people• Leave disagreement in the roomLeave disagreement in the room• Invite every one to participateInvite every one to participate
Attitude & Attitude & ProductivityProductivity
Minutes spent planning can save hours when it comes to execution