Sustainable IT

Reducing Carbon Footprint and Materials Waste in the IT

Environment

Lecture 5 Sample Presentation

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Lecture 5 Sample Presentation Presentation Content

• In this sample presentation for Lecture 5:−Roadmap to Sustainable IT for customers

−Successful Sustainable IT for customers

• For additional information, including:−Roadmap to Sustainable IT for vendors

−Successful Sustainable IT for vendors

• See:−The Natural Edge Project – Sustainable IT:

Reducing Carbon Footprint and Materials Waste in the IT Environment, www.naturaledgeproject.net/SustainableIT.aspx

Roadmap to Sustainable IT

Roadmap to Sustainable IT Key Activities

• Success relies largely on three key activities1. Establishing an appropriate internal culture

2. Developing IT Asset Management and IT Asset Replacement Strategy

3. Addressing data centre and business continuity considerations

• These activities streamline the transition− Planning

− Minimising uncertainties.

Roadmap to Sustainable IT 1. Internal Culture

• ACTION: Customers will need to establish appropriate internal culture−Commit to sustainability

−Develop a good understanding of product service systems concepts

−Commit to the Sustainable IT solution’s success.

Roadmap to Sustainable IT 1. Internal Culture

Corporate commitment to sustainability

Facilitate optimisation activities

Maximise all benefits

Roadmap to Sustainable IT 1. Internal Culture

• Optimisation activities:−Define and monitor key sustainability indicators

−Develop employee guidelines for sustainable use and disposal of IT assets

−Develop marketing messages that demonstrate commitment to sustainability

−Inter-organisational communicate about sustainability-related issues

Roadmap to Sustainable IT 2. IT Asset Management

• ACTION: Customers will need to partner with vendors to perform IT Asset Management

• Creates opportunities for optimisation• Comprehensive IT Asset Management relies

on:−Assessing user profiles

−Maintaining accurate asset registers

−Establishing predictable usage patterns.

Roadmap to Sustainable IT 2. IT Asset Management

• Example: Software licensing activities

Hard media (DVD, CD) Online

TrackingHandling Managed remotely

Storage space Automated record keeping

Manual record keeping

End-of-lifeCollection Managed remotely

Transport Automated revoking

Disposal

Roadmap to Sustainable IT 2. IT Asset Replacement Strategy

• ACTION: Customers will need to partner with vendors to develop an IT Asset Replacement Strategy

• Complement IT Asset Management• A comprehensive IT Asset Replacement Strategy

incorporates options for:−Product reuse

−Trade-in

−Recycling

• Consider:−Capital costs

−Operating costs

Roadmap to Sustainable IT 2. Initial Engagement

• Product service offerings−Well-defined

−Modular

• Rapid or gradual transition

Roadmap to Sustainable IT 2. Initial Engagement

Number of offerings deployed and integrated

Benefits per dollar invested

Roadmap to Sustainable IT 2. Initial Engagement

• ACTION: Identify which offerings are already deployed

Roadmap to Sustainable IT 2. Initial Engagement

• ACTION: Construct the subsequent phases of the transition

• Consider:−Performance expectations

−investment expectations

Roadmap to Sustainable IT 3. Data Centre Considerations

• ACTION: Customers will need to partner with the vendor to continuously review the data centre’s design and operation to ensure that energy efficiencies are maximised.

• Consider:−Floor design

−Intelligent building components

−Server power consumption

Roadmap to Sustainable IT 3. Data Center Considerations

Compact server technology

Server density

Processing power density

Energy consumption

Cooling airflow

Heat load

Energy and cooling challenges

Roadmap to Sustainable IT 3. Business Continuity Considerations

• Energy efficiency must consider more than energy consumption

• Example: Benefits of cold and hot standby

• How fast do the servers need to respond?• Are the server resources shared?

Cold standby Hot standby

Consumes less energy Servers come back online faster

Successful Sustainable IT

Call to Action

Successful Sustainable IT Key Actions

• Customers can maximise success by performing several key actions1. Develop Understanding and Acceptance

2. Engage in Support Activities

3. Contribute to Continuous Improvement

Successful Sustainable IT 1. Develop Understanding and Acceptance

• Poor understanding of the concepts and expected performance often compromises successA. Misunderstandings

B. Unrealistic expectations

C. Customer resistances and fears

Successful Sustainable IT 1. Develop Understanding and Acceptance

• A. Misunderstandings• Misunderstandings arise from:

−Ambiguous definitions

−Inconsistent language

−Generalised language

−Unspoken agreements

• Misunderstandings can lead to costly disputes and performance underachievement

Successful Sustainable IT 1. Develop Understanding and Acceptance

• A. Misunderstandings• Example: New Hampton Inc.

−“Lessor [vendor] would not ‘unreasonably withhold’ its consent for New Hampton to sublease equipment to another firm”

• New Hampton was withheld from adding memory to its leased mainframe

New Hampton’s solution(subleasing existing memory)

Vendor’s solution

$50,000 $230,000

Successful Sustainable IT 1. Develop Understanding and Acceptance

• A. Misunderstandings• ACTION: Customers will need to plan and

negotiate using representatives from:−Accounting

−Legal

−Operations

−Treasury

−Top management

Successful Sustainable IT 1. Develop Understanding and Acceptance

• A. Misunderstandings• Consider especially:

−Subleasing

−Parts substitution

−Small-ticket product substitution

−Modifying performance requirements

−Performance measurement

−Compensation

Successful Sustainable IT 1. Develop Understanding and Acceptance

• B. Unrealistic expectations• Unrealistic expectations arise from:

−Misguiding information

−Focussing on technology rather than business issues

−A lack of metrics ROI and performance metrics

−Excessively ambitious technology objectives

• ACTION: Customers will need to partner with vendors to provide comprehensive employee training on the concepts and expected performance

Successful Sustainable IT 1. Develop Understanding and Acceptance

• C. Customer resistances and fears• Resistance to changing internal processes

and shifting from a product ownership model to a product service model.−“Employees were convinced that they were

doing a good job and because of that misinterpreted new initiatives as a personal affront to their work.”

• ACTION: Employee training should:−Explain the concepts

−Justify the benefits

Successful Sustainable IT 1. Develop Understanding and Acceptance

• C. Customer resistances and fears• Fear of a high perceived risk in changing a

reliable and working IT system.• ACTION: Employee training should:

−Explain the Roadmap

−Explain the option to deploy in manageable and cost-effective phases

−Explain that the performance of each offering can be analysed before progressing

Successful Sustainable IT 1. Develop Understanding and Acceptance

• C. Customer resistances and fears• Fear of forfeiting control of critical and

security processes.• ACTION: Employee training should:

−Explain the transparent communication processes

−Explain the shared management processes

−Explain the cost savings from avoiding integration with legacy processes

Successful Sustainable IT 2. Engage in Support Activities

• Support activities include:−Acquiring the support of upper management to

facilitate changes

−Forming project teams to manage, develop and integrate new activities

−Using short-term successes to demonstrate the effectiveness

−Striving for continuous improvement

• ACTION: Customers will need to cooperate with vendors to engage in support activities

Successful Sustainable IT 3. Contribute to Continuous Improvement

New deployments in Australia

Lessons towards customisation for the Australian market

• ACTION: Customers will need to partner with vendors to collect and release performance information for reporting and case study development

Successful Sustainable IT 3. Contribute to Continuous Improvement

• ACTION: Customers will need to allocate a portion of the IT budget on IT innovation

Expansion Maintenance

Progression