An ISO Quality 9001 : 2008Certified Company

SWIFT FACILITYMANAGEMENT

SETTING THE STANDARD FOR FACILITY MANAGEMENT SERVICES SINCE 2003

C-32 / 7. K.D.A., Scheme-1, Noble House, Tipu Sultan Road, Karachi.021-34540950-53 | Fax: 021-34540954

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Core ValuesMessage from our CEOCompany OverviewHistory of SwiftMission and VisionSWIFT's Organizational ChartManagement TeamHow Do We WorkOur ServicesHard Services & Soft services Types of MaintenanceWhy Choose SwiftEquipments AvailableOur ClientsCertifications

Table of Contents

Swift is a company which is driven by its values and hence, our values are at the heart of everything we do.

CORE VALUES

WE ACCOMPLISH

We remain in a continuous phase of improvement for the sake of turning our ideas, experiences and learning into better solutions and services for our customers.

Our Clients get top-notch services with equipments tried and tested to ensure satisfaction and tailored solutions to overcome all obstacles.

We value each contribution, and build better, efficient and longlasting Partnerships.Our services are available 24/7 with premium quality adhering to srtict health and safety guidelines.

WE IMPROVE

WE SERVE

We believe in giving respect to our clients, suppliers, and employees whilst providing all with a safe working environment for the growth of our people, our business and the local communities.

WE NURTURE

MESSAGE FROM CEO

Mrs. Andaleeb Naqvi

After spending 14 years in the Facilities Management business, I feel very privileged in conveying this message on behalf of the company to our existing as well as potential customers. Swift Facility management was set in the year 2003, to cater to a sector which was non-existent; there was janitorial service, but no service provider who was willing to provide major Facility Management services under one roof within Pakistan. Having seen a mature version of this industry during my time in Canada, I realized that in Pakistan this industry was still in its infant stages, leaving customers with unsatisfied results & lack of options for replacement. This led to the birth of Swift Facilities Management. Our objectives and goals were clear from day one; we wanted to provide the clients with personalized services in a thoroughly professional manner and at a market competitive rate. We always look forward to new challenges, innovations & expansions of our services to please our customers. Ultimately the goal is to value the needs of our clients, & their reputation and business relationship should mirror our own.

Swift Facility Management is a mature but also an evolving service provider, which has grown to serve not only the projects of Noble Group, but also the open market. Our diversity has been the key for our success and we have grown our portfolio of customers exponentially in the last decade.

The success of our business has been truly a team effort, and I am proud to say that I value each one greatly. They are the ones who have been our most valuable asset in delivering our primary focus, which is to always provide a great professional service whilst building long-standing relationships with clients. Their skills, experience & creative thinking provide the cornerstone of the services that we offer in our approach of meeting our client’s needs.We can boast that we are one of the few Facilities Management firms which are not operated by the owner but have a full management team headed by educated professionals.

HISTORYOF SWIFT

Swift is a subsidiary of the Noble Group, which parents several other companies. Founded in 2003, Swift has earned fame in the domains of Facility Management Services which includes property maintenance, mechanical and electrical maintenance, health and safety and project management.

A\C Maintenance& Housekeeping

ServicesFirst Bank

HMBL

Swift Care Established

FumigationPlumbingGenerator

First Retail OutletMetro Cash & Carry

FirstManufacturing

PlantGeneral Tyre

UpholsteryFacade Cleaning

Payroll Management

First Head-officeMeezan Bank

First MNCSchneider

First Shopping MallOcean Mall

First Automotive Company

IMC

System & GuardSecurity Services

C.C.T.VFirst Pharma

GSKFirst Corporate

IDBL

HVAC Escort Services

IntroducedFirst Government

BuildingSindh Secretariat

NOBLE GROUP AT A GLANCENoble Group entered in the market of Facility Management Outsourcing Services in 2003.The company has been serving the industry with diversified subsidiaries that have expertise in Facility Management Services.

DomainCompanyReal Estate Development

Security

Property Maintenance

Contracting

1. Noble Pvt Limited

2. Systems and Guard Security Services

3. Swift Facility Management

4. Total Project Solutions

ONE-STOP SOLUTION FOR FACILITY MANAGEMENT SERVICES IN PAKISTAN

COMPANYOVERVIEW

Our forte is to provide high quality services at affordable rates.

Proficient in janitorial work, building maintenance, payroll processing, HR consultancy and security with a decade of experience and plethora of portfolios.

We conduct training sessions and workshops to better align our employees with the client’s requirements.

We ensure our clients to get a workplace with impeccable practices and SOPs that gurantee cleanliness, well maintained and well equipped quality construction and a secure environment.

SWIFT’S VISIONTo become the best facility and Property Management Service provider in Pakistan.Ensure maximum value creation for customers, stakeholders and our employees.

SWIFT’S MISSIONTo provide support that ensures the highest benchmarks of hygiene and safety.To provide support with a diverse team of individuals and a systematic set of protocols and programs.Guarantee flexible working conditions to ensure highest productivity aligned with exceptional efficiency.

The work at Swift takes place as per the policies and procedures highlighted in the contract. The staff is made to follow a hierarchy as set by the management, for the sake of avoiding any discrepancy.

SWIFT'SORGANIZATIONAL CHART

Board of Directors

CEO

Sales

Manager

Admin Operation Finance

Hard Services Soft ServicesManager

GMJunior SalesSenior Sales

Area Manager ProjectManager

Staff Supervisor

CRO

Staff

StaffArea Manager

IT Procurement

Asst. Admin Store Keeper DepartmentHead

DepartmentHead

ProjectSupervisor

Manager

StaffGM

MANAGEMENT TEAM

Mrs Andaleeb NaqviCEO MBBS

Farrukh N. QureshiChief Operating Officer

MSCE (ConstructionManagement)

Muhammad Zuhair NaqviDirector

BS in Marketing &International Management

Salauddin MuhammadGM OperationB.E. (Electrical)

Mr. Mohammad IbrahimGM ADMIN & FINANCE

ACMA

Salman LaasiFacility Manager (Housekeeping)

M.B.A, L.L.B

Zeeshan AltafManager HR

& AdminM.E.F. (Master in Economics

& Finance)

Mr.Nadeem FaizManager

Maintenance ServicesB.Tech Electrical

Kashif AhmedSr. Sales Executive

MHRMMaster in Human

Resource Management

To ensure customer satisfaction, we have formulated a multi-layered structure: PHYSICAL CHECK HEAD OF OPERATIONSResponsible for implementation of activities obliging with the hierarchical system. Ensuring visits by the supporting staff. Maintaining feedback reports by the clients.

HEAD OF HOUSEKEEPINGResponsible for leading zonal incharges.Ensuring their presence in the premises. Providing necessary training to the staff and the Supervisors.

ZONAL IN-CHARGESResponsible for entertaining customer concerns. Ensuring staff strength, usage of material, and deputing andmaintenance of equipment. CUSTOMER SERVICES REPRESENTATIVESResponsible for ensuring client’s satisfaction. Obtaining feedback twice a month by calling.

FEEDBACK THROUGH REPORTINGZonal in-charges to share daily visit reports.Weekly performance report, signed by the client, to be shared with the upper management.A monthly analysis report, including 4 weeks clients’ performance report and monthly attendance, to be submitted to the client. We form a WhatsApp Group, for communication purpose, where the client, CEO, GM Operations, CRO, Head of Housekeeping, and Zonal In-charge are included.

HOW DO WE WORK

The services we provide under Swift are both diversified and significant in the management of our client’s facility.

Installation of Air Conditioners

Maintenance of Air Conditioners

Electric and plumbing trouble shooting

Civil, construction & renovation work

Refrigerator installation & maintenance work

Generator installation & maintenance work

Fabrication & carpentry work

HARD

SOFTJanitorial outsourcing

Technical manpower outsourcing

Payroll management services

Fumigation services (pest management)

Disinfection services

Security guard services

Facade cleaning service

Event management

Deep cleaning service

Tank cleaning service

Upholstery cleaning

(Sofa, Chair, Seat, Mattress & Curtains Cleaning)

Carpet cleaning & shampooing service

Gardening & landscaping.

There are two types of maintenance that Property Management companies tend to offer as a part of their service.

TYPES OF MAINTENANCE

On-Call Maintenance: Complaints received by CRO (On Call Basis).Fixed rate List as per defined Jobs.Complain attend with in 48 hours by our techniciansBilling as per actual defined rate list.

Preventive Maintenance: Maintenance Calendar (Schedule is defined for a year).11 routine & 1 master service in a year.Fixed Billing as per routine & master service.Convenient & precautionary measures.

Deputed TechnicianCustomised solutions.The manpower deputed at site to actively cater maintenance requirements of the client.Billing as per actual attendance & the material delivered in a month.Mechanical solutions & Rental Equipments.

WHY CHOOSE SWIFT?We provide one stop solution for all Property Management & Facility related Services. We ensure market competitive prices.Our professional staff handles your facility so that you have time to focus on your core activity and increase your productivity.We provide the necessary manpower, equipment, and materials to ensure perfection; in other words, a complete hands-on approach with tasks like provision, creation of salaries, EOBI, uniforms & SESSI medical facility for our staff.We extend two month credit period for clients & make the following payments on client’s behalf.We have certifications from audit bodies such as ISO, OHSAS & PEC.

Hiring Policy & Record Keeping: We ensure the security of our clients by doing a background check on each person through police verification.We ensure that the work being done, manage efficiently & completed in a timely manner. Swift’s purpose is to reduce our client’s cost through efficient management technique & on-site supervision 24/7.We have an existing data bank of over 3000 personnel with regards to services we offer.

Quality: Of work is our utmost priority.We have a double check system in place to ensure our team delivers what we have promised.

Innovation: We believe consistent improvement is the key to success (Kaizen).Our Improvement can be seen through out the history of the company on the basis of our success.We believe in providing mechanical solutions & reducing human error.

Transparency: Salaries transfered through bank accounts for each employee by the 20th of each month.Monthly report is shared with the client.We procure all material & equipment at wholesale and pass that benefit to our clients. Therefore providing them with a cheaper & cost effective solution.

RIDEON SCRUBBER DRYER STREET SWEEPER

RIDEON SCRUBBER DRYER

WALKBEHIND SCRUBBER

ESCALATOR CLEANER STEAM CLEANER

HIGH SPEED POLISHER RUG DOCTOR

Our equipments are highly customizable. We procure affordable machinery that helps to ensure speedy work. We also offers local and imported products from multiple brands according to our client's budget. Moreover, our staff is trained in using these machines, making the cleaning job quick and hassle-free.

EQUIPMENTS AVAILABLE

SQUEEGEE POL

RENTALCAUTION BOARD SQUEEGEE SET

DOZER LIFTER

WATER SUCTION MACHINE

MOP BUCKET WITH RINGER

CRANE

WATER PRESSURE GUN MOP TROLLEYWET & DRY VACUUM

Our clients pertain to different industries and consist of both National and Multinational companies. Having such renowned clients on our portal is a privilege that Swift cherishes.

OUR CLIENTS

CERTIFICATIONS

PAKISTAN ENGINEERING COUNCILLICENSE OF PAKISTANI CONSTRUCTOR / OPERATOR

ISO 9001:2015PROPERTY MANAGEMENT AND RELATED SERVICES

OHSAS 18001:2007PROPERTY MANAGEMENT AND RELATED SERVICES

MEMBER OFPAKISTAN PEST MANAGEMENT ASSOCIATION

LET SWIFT BE YOUR ONE-STOP SOLUTION FOR ALL YOUR FACILITY, SECURITY, AND HOUSEKEEPING NEEDS.

C-32 / 7. K.D.A., Scheme-1, Noble House, Tipu Sultan Road, Karachi.021-34540950-53 | Fax: 021-34540954

info@swiftcare.pk | www.noblegroup.pk

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