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Digium Confidential

SwitchvoxIt’s More than a Phone System -

It’s a Better Way to Communicate

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Digium Confidential

Find out How Switchvox is a Better Way to Communicate:

Today’s Topics:• Switchvox Features• Switchvox Training• Switchvox Resources

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Why Switchvox?

• All features included• Many products in one• Interoperability

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Switchboard Control from Endpoints

EASY TO USE

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Many Products in One

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• Answer incoming calls with handset or headset (press the speaker button for speakerphone)

• To place a call dial 9 + 7-digit local number, or 9 + 11-digit long distance number. If the call does not dial automatically, press Send to place the call. (This is Rare)

How to Make / Receive a Call

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Transferring a call is simple, all you have to do is:

• To announce the call you are transferring to someone, after pressing Transfer and dialing the extension or number of the destination, hang on the line and announce the call before pressing Transfer the second time to complete the transfer.

• To transfer the call without announcing it to the person you are transferring it to, press Transfer - At the bottom of the screen is a button [BLIND] press it and then dial the extension you wish to transfer the call to.

Transferring Calls

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A useful feature of this phone system is Call Parking. It is similar to transferring a call, but you are simply putting the caller into a sort of parking lot, to be picked up by someone else in the office. There are only a few steps:• When you are on a call, simply press Transfer 700, and then press

Transfer again to complete the transfer• Listen for the number given, i.e. 701, that is where the call is parked• The call is then ready to be retrieved at any time, by any phone on

the system, all you have to do is dial the extension where the call is parked (i.e. 701)

Parking Calls

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The Message Waiting Indicator on the front of the phone and individual line indicators will flash and the stutter dial tone in place of normal dial tone will sound to indicate that message(s) are waiting at the message center. To listen to voice messages: 1. Press Messages2. Follow voice prompts to listen to messages.

Your Default password is 1 2 3 4

VOICEMAIL SYSTEM

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There are online tools that can make things even easier. Go to http://192.168.168.244/main and log in with your extension number and password.

Web Access to the Phone System

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Web Access to the Phone System

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Key Numbers

300 PAGE ALL PHONES

*30 XXX INTERCOM PHONE TO PHONE

700 PARK CALL

601LOG PHONE INTO INCOMING QUEUE PACKOUT/CONF ROOMS ONLY

602LOG PHONE OUT OF QUEUE PACKOUT/CONF ROOMS ONLY

885 CONF CALL CENTER

899 VOICEMAIL

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Key Switchvox Features

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The Switchboard - An Interactive, Real-Time Display of Your Switchvox Calls

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Game-Changing Fixed Mobile ConvergenceWork where and how you want to work

•Converge up to 5 phones with your Switchvox extension at no additional cost•Maintain your presence no matter which phone you are using•Supports any phone and connection – VoIP, analog, and mobile•The InCall Menus allow for seamless transfers and recording of calls from any phone

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Switchvox Mobile Applications

• Make Calls on Your Mobile Phone from Switchvox• Access Call Rules, Voicemail, Directory and More• Supported on iPhone and Blackberry

Smartphones

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Detailed ReportingCreate actionable items to service your callers based on data

retrieved from the built-in Switchvox reports and logs

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Switchvox Reports and Logs

•See logs on all of your call and types of services

•Export log data to Excel or in an XML-friendly output

•Easily integrate with the API

•Automatically trigger events based on log/report data

•Staff your queues based on detailed reporting information

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Microsoft IntegrationSee your unread emails, calendar appointments and

more with each incoming call

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Call Recording

• Easily schedule call recordings• Allow users to record on-demand • Automatically export recordings to another server

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THANK YOU!