Parts included ........................................................What you need ......................................................Mounting cabinet & checking door alignment .....Mounting control box & key panels ......................Double cabinet set up ........................................
PREPARING FOR SET UP
Establishing communications.................................Connecting using wireless connection..................
OPERATION
Activating & accessing the system......................The Key Map........................................................Adding/Editing/Deactivating an employee.........Accessing the system...........................................Pulling/Returning a Key...................................Work order key pull.............................................Using building pull...............................................Editing key tags....................................................Changing Apt/Unit#.............................................Activity codes and maintenance guide................Support............................................................
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Standard TouchUser Guide
Parts includedCongratulations on the purchase of your new HandyTrac Standard Touch Key Control System.
If you have any questions regarding this process, please contact a HandyTrac technician at 888-458-9994 or [email protected].
Your system includes:
A. Standard Touch & Control Box B. Key Panels C. Key Cabinet D. Master Badge, Employee Badges, KeyMap & Spare Key Tags E. Manual Keys for Cabinet
A B C
D E
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Standard TouchUser Guide
Here’s what you need(Customer needs to supply)
Parts needed
Tools needed
Internet connection
1. An Uninterruptible Power Supply (UPS) for surge protection and backup battery power2. Mounting fasteners capable of holding 50 lbs. for masonry, drywall, wood or metal studs
1. Drill & drill bits2. Level3. Flat head screwdrivers4. Phillips head screwdrivers5. Pliers
1. Hard wired preferred2. HandyTrac will supply a 14 ft. network cable already attached.
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Standard TouchUser Guide
1. Mount the cabinet on the wall2. Mount the control box and HandyTrac Touch on the wall3. Insert key panels
1. Use metal or plastic. Wood and rubber don’t hold their shape well.2. If the door gap at top is greater than bottom, shim the top of the cabinet at right hand corner.3. If the door gap on the bottom is greater than the gap on the top, shim the bottom of the cabinet at the right hand corner.
Cabinet installation instructions
Door alignment
1. Find a stud on the wall. Align stud with at least one of the six drilled stud holes at the top of the cabinet. We strongly recommend attaching the cabinet to a stud, if possible.2. Stack the control box shipping box on top of the key cabinet shipping box. This will give you a platform 44” high.3. Place the cabinet on top of the boxes, then place a level on top of the cabinet.4. Upon leveling the cabinet, use a pencil to mark your holes.5. When all holes are marked, use screws that penetrate at least 2 inches into the stud and wall anchors that are capable of holding at least 50 lbs. Follow the manufacturer’s directions for all anchors.6. Lift the cabinet into place. Tighten all fasteners snug, but not too tight. Place your level on top of the cabinet and check repeatedly as you tighten all of the fasteners.
Note: A minimum of 9 screws/bolts should be used when mounting the cabinet to the wall. ALL 4 corner holes and side mounting holes should be used in order to securely mount the cabinet to the wall.
Check the gap between door and door frame on all sides. If the gap is not uniform all the way around, the cabinet will have to be shimmed to compensate for the uneven wall surface. Tips when shimming:
Here’s a summary of the steps to install your systemFamiliarize yourself with these steps before you get started.
44”
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Standard TouchUser Guide
Mount the control box
Mount the key panels
Hold the control box flush against the side of the cabinet. The Electronic Lock port on the side of the cabinet must be aligned with the electronic lock cables from the control box. Before mounting the control box, gently feed the electronic lock cables through the electronic lock cable port on the right side of the key cabinet. Fasten the control box to the wall.
Connect the electronic lock cable to the electronic lock, light, and switch connectors inside the key cabinet. Snap the cable into the retaining clips on the inside of the cab-inet to prevent contact with the key panels during opera-tion.
Don’t forget about your UPS! (Uninterruptable Power Supply) Warranty will be voided if a UPS is not used.
Each panel is labeled with a letter in the lower outside corner, and each hook has a number.
The panels should be placed in alphabetical order from front to back in the cabinet. Slip the top panel mounting pin into a hole on the top key panel mounting bracket. Raise the panel as far up as it will go and rotate the bottom mounting pin into the corresponding hole at the bottom bracket. Lower the panel into place. Repeat for all panels.
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Standard TouchUser Guide
Double cabinet setupHere’s what you get and how to identify the various components:
Installation procedure
1. Primary cabinet left hand door open labeled “LH 2.0”2. Secondary cabinet right hand door open labeled “RH 2.0”3. Panels for primary cabinet labeled “Cab 1” and “LH”4. Panels for secondary cabinet labeled “Cab 2” and “RH”5. Control Box, Setup pack, and HandyTrac Standard Touch labeled “CB & DL”
1. Select the location where you are going to mount the system.2. Mount the cabinet marked “LH 2.0” to the far left of the space provided. Make sure to leave enough space for the door to swing open.3. Mount the control box flush against the primary cabinet making sure to route all cables through the hole provided in the cabinet. Leave the lock and light cables loose at this time.
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Having trouble? Give us a call! We’re happy to answer any of your
HandyTrac questions.
888-458-9994
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Standard TouchUser Guide
4. Install spacer on the left side of cabinet marked “RH 2.0”. This will allow enough space to scan tags.
6. Connect the corresponding control box light and lock cables to each cabinet’s lock and light assemblies.
5. Mount secondary cabinet labeled “RH 2.0” flush to the right side of the control box. Route the light, lock, and switch cables coming from the right hand side of the control box through the hole provided in the cabinet.
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Standard TouchUser Guide
7. Route and clip down all cable harnesses in the cabinets using the clips mounted inside each cabinet. Push all extra cable lengths into the control box.
8. Install the panels to the corresponding cabinets.
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Standard TouchUser Guide
Establishing communicationsRecommended: Connect using a network cable
1. A 14ft ethernet cable has already been plugged into the Standard Touch and routed through the control box for your convenience. Plug this ethernet cable into the nearest active internet connection.
2. If a wireless connection will be used, you can simply push the entire ethernet cable back into the control box.
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Standard TouchUser Guide
3. Plug the Standard Touch power cable into a UPS Battery Backup. Using the power switch on the bottom of the control box, turn the system on.
4. Time/date should appear on the display, and you can test your connection by touching the HandyTrac logo on the display.
5. Once the network cable is plugged in, and the Standard Touch system is able to connect to the HandyTrac server, a green light on the face of the datalog will turn on. If the system is unable to connect to the server, a red light will illuminate and the No Network message will appear on the screen.
NOTE: It is crucial to connect your HandyTrac system to a UPS (Uninterruptable Power Supply) which serves as your battery backup and surge protection device. Without a UPS, valuable information can be lost in the event of a power outage. Warranty will be voided if a UPS is not used.
6. Once connected, proceed to page 14 to activate and access your system.
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Standard TouchUser Guide
Connecting using wireless connection1. Plug the Standard Touch power cable into a UPS Battery Backup. Time and date should appear on the display.
2. Log in with the Master Badge and PIN provided in the setup packet. Make sure that the bar code is facing to the left when scanning through the reader.
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Standard TouchUser Guide
3. Touch “Administration” in the top right-hand corner of the touch screen.
4. Touch the “Systems Settings” Icon on the touch screen.
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5. Turn “WiFi” on.
a. Select the appropriate wireless network connection for the HandyTrac Touch and connect to it.
b. Follow the steps to login to the selected wireless network connection.
c. When finished, touch “BACK” and you will be returned to the HandyTrac main menu.
d. If the system is unable to communicate with the HandyTrac server, a red light will illuminate and the No Network message will appear on the screen.
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Standard TouchUser Guide
1. Please call 888-458-9994 and select option #3 to activate your system with a HandyTrac Technician. During the activation process, you will be issued a user name and password for HandyTrac Online.
2. With your login credentials in hand, visit HandyTrac.com and click Log In in the top right hand corner.
3. Once logged in, you’re able to view various reports such as keys out reports by unit, employee and activity.
Activating the Standard Touch system
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Standard TouchUser Guide
The Key MapThe Key Map shows the current location of the keyset. This information must be kept confidential. Keep it somewhere safe and secure.
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Standard TouchUser Guide
Adding an employee
Editing an employee
Deactivating an employee
1. Click on the “EMPLOYEES” link located on the gray task bar (pictured on page 14).
2. Enter the employee’s first and last name in the respective fields.
3. Enter the badge number (the “15” barcode number).
4. Fill in the PIN number (you may choose any 4-digit PIN number you like).
5. Choose an access level for the employee (Employee or Master). Select Employee for individuals who need to pull and return keys. Select Master for individuals that require full administrative rights to the HandyTrac system.
6. Place a check mark in the “Active” box to activate this employee, then select “Add/Update Employee”.
1. Click on the “EMPLOYEES” link located on the gray task bar (pictured on page 14).
2. Click on the drop down arrow in the “Active Employees” field.
3. Highlight and click on the employee that you wish to edit.
4. Enter edits to employee information, then select “Add/Update Employee”.
1. Follow the directions to edit an employee.
2. Remove checkmark in the “Active” box, then select “Add/Update Employee”.
Note: It is critical that all employees using the HandyTrac system have their own badge and PIN number. If badges and PIN numbers are shared, the audit trail will not be valid.
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Standard TouchUser Guide
Accessing the Standard Touch system1. The Standard Touch system must be at the Time/Date screen for a user to gain access.
2. Scan your employee badge with 4 digit PIN code through the Standard Touch with the bar coded side facing towards the screen. You will hear a beep, and the screen will go to the main menu.
Note: You may want to leave your old Key Tags on for a couple of days until you fully understand the Standard Touch system.
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Standard TouchUser Guide
Pulling a key1. Access the system using your badge and PIN.
2. Touch the “Pull Key” icon.
3. Select an activity from the drop- down menu (list can be scrolled down).
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Standard TouchUser Guide
4. Select an apartment/unit number by touching the corresponding button on the list.
a. You may also touch “find location” at the top left and use the virtual key- board to type in the apartment/ unit#.
b. As you type more characters, the unit list will start shrinking to the exact Apartment/Unit# desired.
c. If the apartment/unit# you are looking for is “grayed-out”, it is not available in the system as it has already been pulled or is restricted. Touching the grayed-out apartment/ unit# will let you know who last pulled the key or if it is a restricted apartment/unit#.
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Standard TouchUser Guide
d. Close the key cabinet door(s) and press “Log Out” when you are finished pulling keys.
Returning a key1. Access the system using your badge and PIN. 2. Press the green “Return Key” icon or simply scan the key tag. The electronic door will open automatically and the system will prompt you to place the key on a specific alphanumeric hook.
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Standard TouchUser Guide
Work order key pull1. Access the system using your badge and PIN.
2. Press the “Work Order” icon.
If you are manually entering the work order # then:
a. Enter the work order number and press “OK”.
b. Select the apartment/unit# and pull key.
c. Press “BACK” to return to the main menu and pull for multiple work orders if needed.
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Standard TouchUser Guide
If a work order number has been assigned using the HandyTrac Work Order System or integrated third party software:
a. The work order icon will have a number on it representing the number of work orders assigned to the employee logged into the system.
b. Touching the “Work Order” icon will show a list of work orders assigned to that employee.
c. Touching one of the work orders will take the employee directly to pulling a key for the unit in question. If there are multiple keys associated with one work order, the system will prompt you to pull these keys one at a time.
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Standard TouchUser Guide
Using building pull1. Access the system using your badge and PIN.
2. Press the “Building Pull” icon.
3. The system will prompt you for an “Activity Code”. Enter the exact activity that will be performed (Example: “27” for Pest Control).
4. Select a building from the list.
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Standard TouchUser Guide
5. The Standard Touch will now prompt you to pull the first bar coded key tag for that building and also display the apartment/ unit# that is being pulled.
6. Pull the bar coded key tag and scan it through the scanner.
7. The Standard Touch will then prompt you to pull the next apartment/unit’s key tag in that building until all key tags for the building have been pulled.
8. When the last building key has been pulled, press “BACK” to return to the main menu or close the cabinet doors and press “Log Out”.
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Standard TouchUser Guide
Editing key tags(Employee must have “master” access)
1. Log in using your badge and PIN.
2. Touch “Administration” in the top right-hand corner of the touch screen.
3. Touch the “Edit Key Tags” icon.
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4. Touch the “Change Tags by Unit” button.
5. Find the Apt/Unit# on the list.
6. Confirm the tag you are replacing.
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Standard TouchUser Guide
7. Scan the new bar coded tag.
8. Touch the “Change Tags by Tag Number” button.
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9. Enter the old tag number to be replaced.
10. Scan the new bar coded tag.
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Standard TouchUser Guide
Changing Apt/Unit#(Employee must have “master” access)
1. Log in using your badge and PIN.
2. Touch “Administration” in the top right-hand corner of the touch screen.
3. Touch the “Change Apt/Unit#” icon.
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4. Select Apt/Unit# from the list.
5. Enter the new Apt/Unit# as prompted and touch “OK”. The new Apt/Unit# will be confirmed.
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Standard TouchUser Guide
Activity Codes11 Show Unit 12 Show Unit/Ad 1 13 Show Unit/Ad 2 14 Show/Apt Guide 15 Show/For Rent 16 Show/Res Referral 17 Show/Other Referral 18 Show/Locator 19 Show/Sign 20 Activity 2021 Mgmt Inspection 22 Owner/Lender Inspect 23 Utilities: Gas 24 Utilities: Electric 25 Media/Cable 26 Telcom 27 Pest Control 28 Safety/Security 29 Preventative Maint 30 Resident Lockout 31 Resident Move In32 Unit Lock Change 33 Trash Out Unit 34 Ready Unit/Turnkey 35 Paint Unit 36 Clean Unit 37 Clean Carpet 38 Punch Out Unit 39 Blinds/Drapes 40 Work Order 41 Plumbing 42 Plg Kitchen Faucet 43 Plg Kitchen Sink 44 Plg Disposal 45 Plg Bath Faucet 46 Plg Bath Lavatory47 Plg Tub/Shower
85 Crp Screen 86 Crp Cab/Counter Top 87 Building Entry/Halls 88 Building Stairs 89 Building Elevators 90 Basement/Storage 91 Exterior 92 Roof 93 Gutter/Downspouts 94 Exterior Light 95 Special In 96 Special Out
Note: Activity codes can be customized at HandyTrac.com
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Standard TouchUser Guide
HandyTrac maintenance guideThe HandyTrac system must be operated in a proper environment and utilize a functioning Uninterruptible Power Supply (UPS). System must be installed and operated in a room reasonably free of dust and air particles; e.g. separate from key cutting machine, wood sawing, and other adverse activity or matter. For the System to operate properly, temperature should not be over 122 degrees or below 32 degrees F.
Daily:
During standard operation observe for any components or functionality concerns and contact HandyTrac Technical Services for assistance at 888-458-9994 if needed.
1. Time and date should be moving and correct on Touchpad display.2. Ethernet cable should be connected at all times to the touchpad if applicable.3. Automatic door lock function must be in good working order.
As needed:
1. Check cabinet square and door gap for proper door operation.2. Check cabinet level and plum for proper function with level.3. Inspect system for worn, damaged, or unserviceable key tags and replace as needed (see operations guide)4. Review “Active Employee” list to insure only authorized users are active and inactivate any staff that is no longer at property.
Semi-annually:
1. Inspect connections to ethernet and power for disconnection, fraying, or other conditions that may cause connection failure or risk.2. Use a microfiber cloth to remove dust particles from touchpad and scanner.3. Audit the active employee list for accuracy and ensure no badges or PIN numbers are being shared.4. Audit the system for irregularities with any keytags (marked, damaged, missing) and replace as needed.
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Standard TouchUser Guide
Atlanta510 Staghorn Ct.
Alpharetta, GA 30004Phone: 678-990-2305
Fax: 678-990-2311
Dallas, TX16990 N Dallas Pkwy, Suite 206
Dallas, TX 75248Phone: 972-380-9878
Fax: 972-380-9978
Hours of Operation:
Monday - Friday8:30AM - 5:30PM ET
HandyTrac technicians are standing by to answer your questions and service your requests.
Call customer service at 888-458-9994 and select option #3 or email [email protected].
