VOCATIONAL TRAINING AT TAJ KRISHNA HYDERABAD

Presented By: Clifford PaulArea of Training : Front office

TAJ KRISHNA HYDERBAD

ABOUT TAJ

Taj Hotels, Resorts and Palaces now comprises 93 hotels in 55 locations across India with an additional 16 international hotels.

Jamsetji Nusserwanji Tata was the founder of Tata group that opened the first Hotel, Taj Mahal Palace.

The Managing Director of the Taj Group is Mr. Rakesh Sarna.

A joint venture between IHCL and GVK group.

Located in Banjara Hills Road No 1. 261 Elegantly appointed rooms. Fitness club, Swimming pool, Spa. The Taj Club & Chambers are a Taj Speciality

TAJ KRISHNA

Accommodates High end Boutiques - Burberry - Ermenegildo Zegna Boutique - Canali - Paul & Shark - Taj Khazana - The Helvetica - Omega - Cartier

TAJ KRISHNA

RESTAURANTS

Golden Dragon ( Chinese Cuisine)

Firdaus ( Indian Cuisine)

RESTAURANTS

Alfresco ( Italian Cuisine)

Encounters (All Day Dinning)

BAR & Tea Lounge

Seasons Bar & Gallery

Tea Lounge at The Arcade

Banquet HallsIndoor Venues

Sapphire Room Garden Room Emerald 1 & 2 Grand ball Room Pearl 1 & 2 Golden Room

s

Outdoor Venues

Poolside

Grand Ballroom Lawn

Deluxe Rooms Taj Club Rooms Suite Rooms Presidential Suits Luxury Suits

Types of Rooms

General Manager – Mr. Mohanchandran Front Office Manager – Mr. Puneet Goswami Assistant FO Manager – Mr. Bipin Bhargav Assistant HK Manager – Mrs. Babita Jain Concierge Head – Mr. Subhramanayam Bell Captain – Mr. Andre Executive Chef – Mr. Nithin Mathur L & D Head – Mrs. Anusha Dubey L & D Assistant – Mrs. Surabi Jain

Board Members

Heirarchy Front Office Manager

Assistant Front Office

Manager

Bell Captain

Bell Boys

Trainee

Senior Receptionist

Receptionist

Reservation Manager

Assistants

Concierge Head

Assistants

ELEVATORS

CARTIER SECURIT

YWASHROOMS BELL DESK

RESERVATIONS & BUISINESS CENTRE

RECE

PTIO

N

FOM

LOUNGESEASONS BAR

ALFRESCO

ENCOUNTERS

CONCIERGE

FRONT PORCH

ENTERANCE SERVICE ELEVATORSFIRE EXIT

Lobby

Newspaper Delivery Deliver welcome Letters Greeting & Escorting Guests Baggage sorting Baggage delivery Store pickup Business Centre Key Cards Slotting of Registration Cards and bills

Tasks done

Newspapers are placed in jute bags. For the Suite rooms and the Taj Club rooms

the newspapers are placed in a leather bag. All newspapers must be delivered before

5am. The housekeeping staff collect the bags.

Newspaper Delivery

Guests have to always be greeted with a warm smile and the time of the day (Good morning/Good afternoon/Good evening).

Staff should always know the locations of all the banquet halls, restaurants, stores & other outlets.

Greeting and Escorting

Registration cards must be slotted according to the surname name of the guests.

The Registration card should be sorted with the key cards. Welcome letters should also be sorted with the

Registration cards. Bills must be sorted depending on the respected floors

except suite rooms and club rooms.

Slotting of Registration cards and bills

When a guest appears towards Reception the bell boys request them if they need any help with their baggage.

The baggage is then sorted and tagged with the respective room numbers.

Baggage Sorting

The standard baggage delivery time of a bellboy is 8 minutes after the guest checks in.

The baggage should be placed in such a way that the handle always faces the guest.

Baggage delivery

All sorts of Printing, Scanning, Xerox etc can be done here.

Consists of 2 halls Hall 1 – Can accommodate 13 pax Hall 2 – Can accommodate 6 pax

Business Centre

Excellent Grooming Good communication skills Time punctuality Time management Hygiene Good posture and body

language Confidence Ready to handle any situation

Things Learnt

THANK YOU