TAKE FIVE TAKE FIVE June 2014 As we turn our thoughts to planning summer vacation and enjoying summer activities, we also need to consider the importance of safety in all that we do. I recently became aware that on an average Saskatchewan day there are over 400 people who are injured with over 20 people requiring hospitalization, and on average, one death. This reflects injuries that occur outside the workplace and within the work- place across all sectors. The numbers are staggering and call upon all of us to change our mindset with a focus on safety for all at all times. For the past several weeks, Rhonice McMaster, Safety Consultant for Five Hills Health Region, has been sharing important information and Safety Rules for us to be discussing at our visibility walls. This has certainly increased our awareness and attention to safety. Thank you, Rhonice, and all directors and staff, for your focus on safety. Each day it is important to remind ourselves and others of the need to have safety top of mind whether at work or at home. Safe Saskatchewan Inc. through Mission: Zero, Live Injury Free, is making a difference. As a member of the Saskatchewan Health and Safety Leadership Charter, organizations, businesses and companies demonstrate a commitment to being an integral part of developing a health and safety leadership learning community, with the goal of continuously improving health and safety strategies, both within the workplace and away from the workplace. To you and your family as you plan summer activities and vacations, please consider safety in all that you do! “Yesterday I was clever, so I wanted to change the world. Today, I am wise, so I am changing myself.” ~ Rumi, 13 th Century Persian Poet New Regional Hospital Update 2 MRI Announcement 3 Getting to Know SLT 4 Welcoming FHHR’s Newest Physicians 5 This is Who We Are 6 Long Service & Retirement 8 Safety Award Recipients 9 Clinical Teaching Award 9 FHHR Jackets 9 Employee Lifestyles Committee 10 Equipping the New Hospital - Employee Campaign 10 The Rollercoaster of Change...How are You Surviving? 11 Family Medicine Residents Arrive 12 INSIDE THIS ISSUE: Message from CEO, Cheryl Craig Sun protection is important year round, not only on sunny days, it is also recommended near reflective surfaces such as water, snow, sand, concrete and ice. Find ways to protect yourself and your family from harmful UV rays. Sun Smart tips developed from Sun Smart Saskatchewan, visit www.sunsmartsk.ca for more information. Be Sun Smart! Find tips throughout the newsletter!
Transcript
TAKE FIVETAKE FIVE
J u n e 2 0 1 4
As we turn our thoughts to planning summer vacation and enjoying summer activities,
we also need to consider the importance of safety in all that we do.
I recently became aware that on an average Saskatchewan day there are over 400
people who are injured with over 20 people requiring hospitalization, and on average,
one death. This reflects injuries that occur outside the workplace and within the work-
place across all sectors. The numbers are
staggering and call upon all of us to change
our mindset with a focus on safety for all at
all times.
For the past several weeks, Rhonice
McMaster, Safety Consultant for Five Hills
Health Region, has been sharing important
information and Safety Rules for us to be
discussing at our visibility walls. This has
certainly increased our awareness and
attention to safety. Thank you, Rhonice, and
all directors and staff, for your focus on safety. Each day it is important to remind
ourselves and others of the need to have safety top of mind whether at work or at
home.
Safe Saskatchewan Inc. through Mission: Zero, Live Injury Free, is making a difference.
As a member of the Saskatchewan Health and Safety Leadership Charter,
organizations, businesses and companies demonstrate a commitment to being an
integral part of developing a health and safety leadership learning community, with the
goal of continuously improving health and safety strategies, both within the workplace
and away from the workplace.
To you and your family as you plan summer activities and vacations, please consider
safety in all that you do!
“Yesterday I was clever, so I wanted to change the world. Today, I am wise, so I am changing myself.”
~ Rumi, 13th Century Persian Poet
New Regional
Hospital Update 2
MRI Announcement 3
Getting to Know
SLT 4
Welcoming FHHR’s
Newest Physicians 5
This is Who We Are 6
Long Service &
Retirement 8
Safety Award
Recipients 9
Clinical Teaching
Award 9
FHHR Jackets 9
Employee Lifestyles
Committee 10
Equipping the New
Hospital - Employee
Campaign
10
The Rollercoaster of
Change...How are
You Surviving?
11
Family Medicine
Residents Arrive 12
INSIDE THIS ISSUE:
Message from CEO, Cheryl Craig
Sun protection is important year round, not only on sunny days, it is also recommended near reflective surfaces such as water, snow, sand, concrete and ice. Find ways to protect yourself and your family from harmful UV rays. Sun Smart tips developed from Sun Smart Saskatchewan, visit www.sunsmartsk.ca for more information.
Be Sun Smart! Find tips throughout the newsletter!
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New Regional Hospital Update
Construction at our new hospital site is
progressing well. The majority of the work
now is in the interior of the new hospital and
our project team has divided the work into a
schedule consisting of 20 areas in which work
is progressing. This schedule is broken into
one week time allotments and balanced with
the amount of time needed by each work
specialty to complete the required work in
that area. This creates an orderly and
predictable flow to the work and allows us to
keep to the schedule. Image 1: Atrium & main entrance looking to stairs going to Level 2
Image 1
The atrium gives a bright and welcoming feel to the
building. This will be the public entrance into the
Universal Care Area for day surgery procedures,
chemotherapy treatment, ambulatory care as well as a
way of entering ER. The cafeteria is to the right of the
stairwell. This area will benefit from the natural light in
the atrium as well as the wall of windows visible in the
site construction photo to the right of the atrium.
Image 2
These are patient room head-walls in which all of the
various outlets for gases and electricity run.
Image 3
The wall of windows at the Emergency Department
Entrance will allow for natural light in the area. Patients
can be dropped off conveniently at the doors shown in
the graphics opposite.
Image 3: Emergency Department Entrance
Image 2: Hallway and patient room head-walls on Level 3
Site Construction Photo taken June 2014
Apply sunscreen on cloudy
days when involved in out-
door activities.
Sun Smart Tip
Jun e 20 1 4 Page 3
Sun protection is important year round!
Particularly late spring to early fall (April - September)
from 11am to 4pm when the UV index is 3 or higher.
Sun Smart Tip
MRI Announcement
On May 30, the Minister of Health was on-hand to announce that the new hospital in Moose Jaw would offer MRI services. The announcement detailed that operational funding would be supplied by the Ministry of Health and that the Moose Jaw Health Foundation would raise the money needed to cover the cost of the additional space needed as well as the funds for the MRI itself as part of its $8 Million “Equipping the hospital of tomorrow...today” capital campaign.
Questions & Answers
We most likely all know someone who has had an MRI but what does it really do? MRI uses magnetic fields to create images of structures inside the body. An MRI can diagnose diseases of the brain, spine, skeleton, abdomen and pelvis. While it is not the modality required in all cases, in certain situations MRI is able to provide a level of detail not available with CT Scan or Ultrasound. How many people need MRI’s? Since 2008-09, the number of patients receiving MRI service in Saskatchewan has almost doubled from 17,949 patients to an estimated 33,825 patients expected in 2015. Where will the space be added? The space has been added to the NW corner of the building, integrated into the Diagnostic Imaging space. The room is designed very specifically to provide a safe environment for the operation of the equipment. With a magnet thousands of times stronger than the earth’s magnetic pull, there are a number of safety concerns to take into account in the construction of the space. When will the unit be purchased? The space has been constructed and as is shown in the picture below, part of the wall has been left open to allow the unit to be moved in. The roughly 3000 kilogram magnet requires a large opening to be able to safely crane into the building. Will this be a 24/7 service? No – The level of demand will not require that level of service. It will be available during regular working hours.
Apply sunscreen 15-30 minutes before going outdoors
and reapply every few hours!
Sun Smart Tip
MRI Location
Emergency Entrance
MRI Location Emergency Entrance Ambulance Garage
Page 4 T AK E F IVE
John is the Vice President of the New Hospital Project for FHHR, leading the capital and planning work on our new regional hospital project. John has had a 30 year career in healthcare, of which the past 25 years were with Five Hills in a number of positions. John lead the Nutrition & Food Services Department, then took on additional regional responsibilities for Housekeeping & Linen, Maintenance & Capital planning (Environmental Services Division). John has been a member of the current FHHR Senior Leadership Team since 1993.
What brought you to FHHR? My wife Teresa and I were living in Toronto and we had a young family. We were tired of the big city “rat race” and we wanted to settle in a smaller community where we could enhance our overall quality of life. Moving to Moose Jaw, in 1989, was a great opportunity for us.
What do you think are the most important personal skills someone must have to be a successful leader? Leadership is about bringing the best out in people. Working with each individual team member allowing them to reach their full potential, removing or at least mitigating any obstacles or challenges that they face to allow them to deliver the best services to our Patients. I hope that I lead by example. It’s so important for people to feel like their leaders are listening and are willing to assist them to make their experience within our organization positive and meaningful.
What excites you most about the change that is underway in Five Hills Health Region? We have embarked as an organization, along with the province, onto an amazing journey to truly focus on providing the best care and health services.. The ongoing quality improvement work we are doing is focused, intentional and really needed. We are hearing our Patients voices and we are reacting positively to enhance our services and programs to make sure we meet their needs. In doing this key improvement work we are inherently also listening to our Providers improving the experience for our Staff and Physicians. The work we are doing is really hard work, however, it is needed. It is timely for us to be looking to making the improvements so that we can sustain and afford the high quality health care services that our Patients expect and deserve.
What part of this change keeps you awake at night? Honestly not much of this keeps me awake at night. The process we are using for our ongoing improvement work is very strategic and focused. It is disciplined and intentional. You’ve all heard of Einstein’s definition of Insanity: “Insanity: doing the same thing over and over again and expecting different results.” – Albert Einstein
Whether we agree or not, our health care system is in need of improvement. This is the right time to be do-ing this work. It will be a long journey (likely generational) however if we continue to focus on the most im-portant things I am very confident that the outcome will be much better than if we continue to do “same old, same old”. This is very hard work however I believe our organization has the right people that are willing to undertake and lead this critical work for the good or our Patients.
What are three words that describe YOU? Loyal, honest, willing to help.
What is the BIGGEST risk you have taken? I always wanted to be in busi-ness for myself. I owned and operated a restaurant in Toronto for 3 years – it was a great experience and I am thankful that I got it out of my system ...I jokingly say that I think it aged me 10 years prematurely how-ever someday when I am old and grey I won’t sit back in my rocker saying: “I wish I would have done that” ...Done it!
iPhone or Blackberry? Definitely iPhone and Apple over Windows
Getting To Know John Liguori Vice President New Hospital Project
Take 5! Favourite Movie: Fast and Furious
Favourite Book: The Adventures of Tom Sawyer – Mark Twain
Favourite Sports Team: Napoli, a soccer club in Italy’s Series A Pro League
Favourite Drink: Red wine
Favourite Food: Italian in general, authentic, my wife Teresa spoils me!
Wear a wide-brimmed hat.
Sun Smart Tip
Jun e 20 1 4 Page 5
From the results of the TalentMap survey many employees indicated they didn’t know who the Senior Leaders were or the scope of their roles. Over the next several editions of the newsletter, we will be introducing each of them to you!
Dr. Vooght is the Medical Health Officer for FHHR, consulting to Public Health Services and the Healthcare community in FHHR. He also works part-time at Aspen Medical, South Hill, as a family physician. Dr. Vooght has had a twenty-six year career in healthcare, of which fourteen with Five Hills. Dr. Vooght has been a member of the current FHHR Senior Leadership Team since 2000.
What brought you to Five Hills Health Region? I moved here from Prince Albert; I had chatted with Mr. Dan Florizone and was excited to be able to work with him and his team. He was very welcoming and I always appreciated his wisdom.
What do you think are the most important personal skills someone must have to be a successful leader? For me, it would be the ability to listen to a person, and to empathize.
What excites you most about the change that is underway in Five Hills Health Region? What I like is the transparency around the actions and objectives that we try to attain.
What part of this change keeps you awake at night? To be honest, I virtually always sleep well because I think it is important to switch off from work activities when I return to home and family. We all have our own jobs to do as part of this change, so as a whole, I think there is a whole mass of effort in the change direction. It will succeed.
What are three words that describe YOU? Impatient, weird sense of humour, blunt
What is the BIGGEST risk you have taken? The big move from Africa to Canada. It’s given me an appreciation for both my family in South Africa, and my friends and colleagues in Canada. It’s really been an excellent opportunity especially for Bernadette and my sons, Matthew and Aidan, to succeed.
iPhone or Blackberry? iPhone
Take 5! Favourite Movie: A River Runs Through It (I love fly fishing!) Favourite Sports Team: The All Blacks Rugby Team (New Zealand) Favourite Drink: Red wine - preferably full-bodied Favourite Food: Curried stews (it’s the East Indian culture that I grew
up experiencing in South Africa)
Favorite Pastime: Getting lost whilst fly-fishing; posing as an
adventure motorcyclist; camping anywhere in Canada
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Getting To Know Dr. Mark Vooght Medical Health Officer
Welcome to
Our Newest
Physician Five Hills welcomes
you and your family to
the region!
Are you looking for a family physician? A current listing of the region’s family physicians who are accepting new patients is available at www.fhhr.ca, click on “Our Physicians.”
In an organization like ours, it’s easy to be very familiar with our co-workers but to have little awareness of individuals outside our immediate circle. Most of us will look at these pages and our first response will be to scan for faces we recognize, and of course that’s great. But push past that and read about people you’re not familiar with. We’re confident that you’ll reach the same conclusion we have – we’re surrounded by a lot of really talented individuals who are exceptionally committed to the
people they serve, regardless of vocation.
This is Who We Are! This is Who We Are!
Brandi Sutherland
Unit Clerk, Surgery Department, MJUH
What keeps you doing the work you do? I work with a great team of nurses, doctors and support staff. I feel like an integral part at the unit as well as being a part of the
care of the patient from ’behind the scenes.’ When I see a
patient being discharged home in good health, I am happy I could be a part of their recovery.
Lisa Tipper
Registered Nurse, Home Care
What is one of the most gratifying parts of your work? One of the most gratifying parts of my job in Home Care is the sense of really getting to know our clients. In their homes and with their families by their sides we often become ‘one of the
family’ and where I spend most of my time in Palliative Care it is a precious blessing to be able to journey with families and
their loved ones.
Home Care takes caring out of the hospital and brings it into the community allowing for our clients to be comfortable in their own homes and close to loved ones, friends and even their pets. I feel so very blessed to do the work that I do and couldn’t imagine a life without nursing in it.
Lucille Walters
Head Cook, Ross Payant Nursing Home, Assiniboia
What keeps me doing the work I do? I have worked in dietary for thirty-one years. I enjoy cooking and I also enjoy the administrative part of the job. I feel my job is fulfilling and I enjoy my co-workers and the elderly.
Webster Lee
Continuing Care Aid, Craik Health Centre
What is one of the most gratifying parts of your work? I have worked in some facet of healthcare since my teens. I’ve been given the opportunity to serve others in some of their most joyful and fragile moments. Serving others are some of my most gratifying
moments.
Jun e 20 1 4 Page 7
Dr. Zia Hassan
Department Head, Emergency Department, MJUH
What gives you a sense of satisfaction in your work?
First, I love what I do. A high-morale work environment leads to more satisfaction in the work I do. I care about the people I work with and they go the extra mile and take ownership of
their work which is a most satisfying part of my job as ER head. As an ER Physician I always strive to achieve the best outcomes for my patients.
Lianne Spicer
Continuing Care Assistant, Long Term Care, Assiniboia Union Hospital
What gives you a sense of satisfaction in your work? I've been a CCA for twenty-one years. The best part of my job is building a trusting relationship with my clients. I have learned a lot about farming cooking and family traditions. I feel good at the end of
my days if I have listened, given a hug or two and made someone smile and feel worthwhile.
Shelley Smith
Clinical Lead—In-patient Unit, Mental Health and Addictions Services, MJUH
What is one of the most gratifying parts of your work? Most nurses will say that they didn’t choose the nursing profession to do paper work, and of course, I feel the
same. I knew when I was in High School that I wanted to
be a psychiatric nurse, and consider myself privileged to have been able to work in various areas of Mental Health over the past 30 years. Despite challenging days, the one thing that keeps me coming back is my patients. As no one is immune from mental health difficulties, it is most gratifying and validating to see patients get better and resume a productive life. It is very exciting to have the
Psychiatric Nursing program up and running again so we can continue to provide specialized care to our patients.
Amanda Pilipow
Cook, Nutrition & Food Services, MJUH
What gives you a sense of satisfaction in your work? I enjoy cooking and working as a team in the kitchen. Knowing that I am preparing healthy food in a safe manner for patients, clients and staff is very satisfying.
Wear loose and closely woven fabrics to cover your arms and legs.
Sun Smart Tip
LONG SERVICE RECIPIENTS 40 YEARS LYNDA DEAN DEBBIE PENNINGTON 35 YEARS KAREN BENDER CHERYL CUNNINGHAM GAIL FITZPATRICK GARY HILL HEATHER JOHNSON TERESA KARST 30 YEARS JANET ADAMS BRENDA BUMPHREY CORINNA DEIS CHERYL FITTERER DAN GOUD CINDY KNELSEN ANNE MARCISZYN DONNA MESSNER BRENDA NICHOLLS LINDA PASSMORE EDITH PRINTZ LAURIE WOLOSCHUK CONNORS
MARY LAROCQUE ROBIN LE COURTOIS PATTI LEUGNER JANINE MAYDANICH SANDRA OCRANE CRYSTAL OGLE WANDA OGLE SHELLEY ROACH MONICA SAEMANN SHARON SILZER DEBBIE TOMA ELIZABETH TYSDAL KAREN WILLIAMSON
20 YEARS
DIANNE BEUTLER MELANIE BURNS TANYA FAGAN TERRY HUBER HELEN MALCOLM TERRI NELSON JODY OVERS RITA PAULHUS THERESA REDSTONE BEVERLY RYAN SHELLEY SMITH LIANNE SPICER VALERIE TRUDEL
LEE ANNE WOODLEY KARINA ZELAYA 15 YEARS DIANNE AASEN JILL ANDREWS GLENDA BAILEY BETH BARRETT BRANISLAVA BILUSIC DEBORAH COSSETTE YVONNE DROUIN YVETTE GARDNER SHELLY KITTLER SHARON KNELSEN TRACEY LENNOX
ERIN LINFORD MONA LUDKE JANET MACKOW TRACY MCDOWELL BONNIE NELSON LISA PARKER BONNIE ROBINSON LOUISE ROGOSCHEWSKY KIM SEIP MICHELLE THIBAULT DEBORAH VAN WYK SUSAN WITKO
RETIREES DONNA OFSTEDAHL 38 LENORE MILLER 37 PEGGY PRESTON 36 ALICE TRUSTY 36 GAIL FITZPATRICK 35 CYNTHIA WALKER 35 PATRICIA WHITE 33 LINDA ACKERMAN 32 CLARA CHAISSON 32 GLORIA READER 32 SHELLEY AMBROSE 31 COLLEEN BENNETT 31 JEAN KALANUK 31 DARLENE THORHAUG 31 BONNIE JEAN LOW 30
LINDA ELIAS LINS 29 GWEN KOWALSKI 29 NICHOLE NEFF 29 LOIS FORREST 28 BRENDA MELNYCHUK 27 KAYE NESTOR 27 KATHY PICHE 27 ELLEN REDSHAW 26 JOAN ELDSTROM 25 ROSE FREE 24 DOREEN ORBAN 24 EVA DOMBOWSKY 22 MADALENE KRETSCH 22 DEBRA STRANGE 22
CAROL BLIGH 21 PAULETTE LAPAIRE 20 MARYELLEN MCINNES 20 JOAN METZGER 20 KIM ZABOLOTNEY 19
FHHR Recognizing Long Service & Retirement
FHHR honored long-serving staff members and retirees with a celebration dinner at the Heritage Inn on June 13. This year 84 individuals who have worked with the region continuously for increments of 15, 20, 25, 30, 35 and 40 years were recognized along with 34 retirees.
“You have cared for individuals when they were vulnerable,
from the joy of the birth of a newborn to caring for someone
at the end of their life journey. It really does call on so many
gifts and attributes to respond to this calling of being a health
care provider… To each of you, please accept our heartfelt
thanks!” ~ Cheryl Craig, CEO
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Jun e 20 1 4 Page 9
FHHR Safety Award Recipients - Kathy Batty & Jocelyn MacLeod
Kathy has been a part of the team at the Lafleche & District Health Centre since 1984, demonstrating leadership throughout her career. She has consistently presented safety concerns with clarity and diplomacy resulting in an elevation of performance due to her leadership.
Kathy has also served on the Occupational Health Committee for many years, including the responsibility of the co-chair position. She continues to champion foundational principles, while implementing Occupational Health and Safety activities and educational opportunities.
Jocelyn joined FHHR in 2011, and has taken on a strong leadership role in the Community Youth Services division of Mental Health and Addictions. Her leadership has become more evident as Community Youth Services has been integrated with Crescent View Clinic, our new Primary Health Care site in Moose Jaw.
Jocelyn has taken on the responsibility of Occupational Health Co-chair, managing safety concerns at the site, as well as developing, revising and implementing emergency response plans for this ever expanding location.
Clinical Teaching Award Received by FHHR Employee
Yingbo Hogeweide, Occupational Therapist at MJUH, was awarded a clinical teaching award from SSOT (Saskatchewan Society of Occupational Therapists) on May 24, 2014. This award is given to a SSOT member who has provided fieldwork supervision and demonstrated outstanding training and guidance during clinical placements. The candidates for this award are nominated by the student who believes that his or her fieldwork supervision demonstrated exceptional performance in the following areas: communication, theoretical background, practical application, skills development, instilling confidence/independence and overall teaching abilities.
Congratulations on a job well done Yingbo! You definitely deserve this recognition for the great work you do.
Remember to pack your sun protection when vacationing.
Sun Smart Tip
L-R: Kathy Batty and Jocelyn MacLeod
FHHR Jackets
There’s been a lot of interest over the last few years for some type of health region clothing for staff, physicians and volunteers. Jackets are currently available in two different styles for both men and women and have the FHHR logo embroidered on the left breast of the jacket.
You can choose to have your name (on back collar) and/or facility/department name (on right sleeve) embroidered on the jacket for an additional cost.
Sample jackets are available to try on at various locations across the region including Assiniboia, Central Butte, Craik, Lafleche and Moose Jaw. Full details can be found on the intranet site, including pricing and
order forms. Payment options are cash, cheque, Visa, MasterCard or by payroll deduction.
Monica Taylor (L), Medical Affairs
Coordinator, is wearing the Rogue
Sports Jacket while Leanne Keen,
Quality Care Coordinator is sporting
the North End Jacket. Shannon Williams (L) & Marc D’Entremont,
from the Clinical Engineering department,
are wearing the men’s version of each jacket.
Page 10 T AK E F IVE
Teach children about the
importance of sun safety,
model by example.
Sun Smart Tip
Submit your newsletter article and picture by emailing [email protected]
please cc: your director/manager and Senior Leader
Employee Lifestyles Committee
Annual BBQs were held through-out the month of June in Assini-
boia, Craik, Gravelbourg and Moose Jaw! Burgers, salad and ice cream were on the menu! The sun was out at each event (at least for a few minutes)! A great time was had by all who attended.
Commuter Challenge Results 25 FHHR employees from Assiniboia, Gravelbourg and Moose Jaw took part in the National Commuter Challenge June 1-7 by using their feet, carpooling and riding their bikes. These employees showed that a little bit of active & sustainable transportation goes a long way! In total, they travelled 1035 kms, burned 10,354 calories, saved 47 litres of fuel, while avoiding the emission of 150 kg’s of C02. Thank you for making your commutes count!
Celebrating FHHR Mothers & Fathers! All moms and dads who worked on Mother’s Day and Father’s Day were recognized with a gift from the ELC committee. Pictured to the right is Terry Nanowski, Medi-cal Laboratory Tech at MJUH, receiving his gift from ELC Chair, Bernie Doepker.
Employee Lifestyles Committee
BBQ FUN
EQUIPPING THE NEW HOSPITAL - EMPLOYEE CAMPIAGN
The ELC Committee is supporting the Moose Jaw Health Foundation. Are you interested in participating on an employee planning committee? Do you have ideas for fundraising within your own department or program? Or
want to learn more about how you can be involved in equipping the New Regional Hospital, ensuring we will have the best equipment! For more information, please contact Bernie at [email protected] or call 306-691-6508. THANK YOU for the initial interest and ideas submitted at the ELC BBQ in Moose Jaw.
Jun e 20 1 4 Page 11
The Rollercoaster of Change… How are You Surviving? By Wanda Ogle, Director Workforce Planning
Wear a broad-spectrum (UVA & UVB) sunscreen of at least SPF 30.
Sun Smart Tip
RPIW # 7 – Reduce defects from medication recon-ciliation in Surgery to order received in Pharmacy
Reduced wait time of medication orders reaching phar-macy for processing
Created capacity to print MAR for SDS patients thereby reducing transcription times and reducing risk of medica-tion errors
Enabled use of labeller and scanning to eliminate illegible addressograph defects
RPIW # 8 – Create a pull process for the management of CDM clients
Set up electronic CDM care plan on EMR
Patient handout developed to explain change in care from Physician to NP
Load leveling plan established to give Physicians increased capacity to see acute patients
RPIW # 9 – Eliminate waste in pre and post proce-dure processes for case carts
Reduced lead time for case cart picking by 81%
Reduced lead time for dirty cart reprocessing by 68%
Reduced set up time on dirty cart emptying by 91% RPIW # 10 – Reduce lead time for new patient ap-pointments to Psychiatry
Created a short notice call list
Created a script to follow when booking and confirming appointments
Developed a standard referral process for family physi-cians
RPIW # 11 – ER Patient Flow
New Lab and DI protocols and ER algorithms rolled out
ER patient’s visible to triage in a designated area
ER patients identified at registration RPIW # 12 – Reducing non value added activity in MHAS Health Record Dept
Introduced tablets to clinicians for progress notes with electronic signatures
Moved MHAS active files from 3rd floor to 4th where offices are
Moved work station for psychiatry dictation to decrease interruptions
RPIW # 13 – Reducing patient waits for routine nurs-ing care on Medicine
Reduced patient interventions lead time by 63%
Implemented purposeful rounding and tools for patients and staff
Reduced call bell response time to under 3 minutes RPIW # 14 – Reduce lead time for indirect care proc-esses at Kliniek on Main
Reduced overall lead time for indirect care for Rx refills by 71%
Created pull system to have task created so MOA phones patient for appt. before Rx runs out
59% reduction in # of sample drugs RPIW #15 - Reduce Indirect Care Time for Home Care Nursing
Created a plan for spread/replication in recognition of cross-functional work
The team reduced worked hours 21% (including OT from 267 hours to 211 hours)
Reduced walking distance for morning prep by 25% (from 348 feet to 261 feet)
RPIW #16- Reduce lead time from booked appt. to client received service through MH&A outpatient
Increased availability to schedule new clients, schedules transparent
Drop in groups to allow increased access to group service
Reduce wait times for Adult MH&A clients by more than 90%
RPIW #17- Reduce Defects in Pre-Admission Clinic (PAC) referral process by 50%
Improved signage, added map to PAC folder, color coded PAC pre-op instructions to match map
Combined nursing database with pre-screening questions that patients can complete while waiting
Lead time reduction of 11% RPIW #18 - Reduce variations in intake and assess-ment process at Access centre
Improvement of communication process between provid-ers
Technology has increased quality and efficiency
Increased capacity supports Hoshin on 5% increase to Home Care services
RPIW #19- Eliminate Defects for medication deliver-ies
Reduced surgical staff steps searching for meds from 919.5 feet to 0
Re-arrangement of pharmacy computer/desks to reduce walking by 24%
Reduced inventory in 5s drawers by 61%
63% of meds were moved and delivered at 10:00 Am from
Change is never easy, particularly any kind of worthwhile change.
Change is often an emotional process. We sometimes feel confused, uncertain and impatient. Change can temporarily create higher workloads as
we get used to new systems and new ways of working.
We’ve heard you:
“Some days I think I know where I’m going; sometimes I just feel lost”.
“I sometimes think there’s nobody driving this train.”
“When they see what a mess this causes, they’ll be sorry they ever ……….”
Resistance to change is a normal response. It demonstrates that people are
passionate enough to care. While change may be difficult at times it can come
more easily if we:
Recognize your feelings are not unique – the way we did things was
comfortable – the new way can be confusing, uncertain and uncomfortable.
Remember change is a process – adopting new habits and learning new skills
takes time.
Raise issues to your supervisor and work through new problems that arise.
Be an active participant in the change.
If you don’t understand why the need for change, ask your supervisor/
manager – we need to understand why the change is happening.
Organizational change happens one person at a time! Said another way “Organizations don’t change – it is the
people within organizations that change.”
Yes, “surviving” …… In our busyness with all the work underway it’s easy to lose
sight of the fact that when all these changes are added together we’re actually
making some big improvements. We’re seeing things like reductions in wait
times, reductions in walking distances, improved processes, less overtime, and
additional capacity found to serve more patients. These are awesome changes
that are making things better for our patients, but we need to remember that the
process of change is challenging too. How well are you managing change? We
want to support you in “surviving” change.
Check your skin regularly and talk to your healthcare provider
about any suspicious spots on your skin.
Sun Smart Tip
Although the residency program was delayed by a year, our family medicine residents (medical school graduates in the internship portion of their education) will finally begin their 2-year residencies on July 2. They’ll be with us for the entire length of their program, rotating through different departments and local clinics with a rotation in Gravelbourg for 6 weeks in their 2nd year.
Through CaRMs (the Canadian Residency Matching Service), which started last September and culminated in our match early in March 2014, we have been fortunate enough to receive candidates we ranked high on our list to join us here in Moose Jaw.
With the debut of our Family Medicine Residency Program, we will be conducting monthly Faculty Devel-opment sessions. These will presented by a variety of guest speakers from the department of Academic Family Medicine and will be an integral part in delivering the most comprehensive experience possible to our learners.
Our program is starting small with 4 post graduate learners this year. When they move into second year next July, we’ll be getting 4 more first years. This will be ongoing with the possibility of eventually taking undergraduate medical students as well.
Full-Time Family Medicine Residents Arrive July 2
Amanda Waldner comes to us from an acreage turned cattle ranch near Grandora, SK. She is a University of Saska tchewan g radua te who transitioned from an undergraduate Arts and Science major in Anatomy and Cell Biology to Medicine. Passionate about rural life and outdoor activities, her hobbies include archery, fishing and hunting.
Heather Konkin hails from Abbots-ford, BC and is our only non-Saskatchewanite. Having completed her Bachelor of Science at the University of British Columbia, she then went to Limerick, Ireland for medical school. Besides a love for travel, Heather loves to hike and ski in her spare time, was in a band and is a classically-trained vocalist!
Rob Haver was born and raised in Saskatoon. After a 4 year BSc in Physiology and doing 2 years in the College of Pharmacy and Nutrition division of Dietetics, he completed the basic science component of his medical education at the Saba University School of Medicine in the Dutch Caribbean. Having done his entire undergraduate internship in
Regina, he is now back in Saskatchewan p e r m a n e n t l y , having recently m a r r i ed h i s fiancée who has been a dietician in our health region for two years.
Brenton Janzen is Saskatchewan born and raised, having completed his undergraduate medical education at the University of Saskatchewan after 3 years of undergraduate study in biochemistry. He enjoys playing music in his spare time and is involved in recreational basketball and hockey.
