Telemetry Communications Device
TCD Installation Guide Please read this guide before connecting
FOR IP/GPRS GPRS/PSTN & IP/PSTN
For alarm control panels using up to
16 pins, RS232, RS485 and dial capture. For compliance with EN alarm signalling
Grade 2, 3 and 4 and BS 8418 for CCTV monitoring.
http://www.emizon.com/
PLEASE KEEP THIS GUIDE WITH THE TCD.
Issue 29 March 2014
© Emizon Networks Limited
Welcome to Emizon Emizon is the always on, Dual-path, Alarm and CCTV communications monitoring service for Broadband, GPRS and PSTN networks. This guide contains a step-by-step guide to the installation and commissioning of the TCD, the gateway to the Emizon IP service. Contents
Page 1 Welcome to Emizon & Key features
Page 2 Before you start
Page 3 TCD Components & Notes
Page 4 Step by Step Guide to Commissioning
Page 5 Connecting TCD Signalling Paths. Connect and check Relays
Page 6 Pin Configuration. Assigning A Static IP if no path available
Page 7 Boot up and Signalling & Commissioning with your ARC
Page 8 System Test / Fit Antenna. Technical Data
Page 9 Diagnostics and Fault Finding & Emizon Online Maintenance
Page 10 Alarm Panel compatibility
Page 11 Errors and Fault Codes
Page 12 EN Compliant Installations
Page 13 CE Compliance
Page 14,15 Loss Prevention Standard LPS1277: V3
Page 16 Disposal, Warranty Information & Emizon Returns Address
Page 17,18 Notes For Engineers
Page 19 Emizon Contact Information
Key Features Value Online Maintenance Software including upload/download UDL and online access for site diagnostics. Request Online Maintenance Software on the link below: http://www.emizon.com/izone-for-installers/downloads-and-online-support.html Security Dual-path service; broadband primary and GPRS secondary Full audit-trail on both paths Ease of Install No on-site configuration. Fits into existing panels Future-Proof Designed specifically for IP networks. Compatible with fibre and Next Generation Networks
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Before you start
1. Power Down the Panel As with the process for installing any type of alarm communications (Digi/STU) the panel must be on test and powered down.
2. Make a Note of the TCD Serial Number (Found on the white Lid) You will need to give this number to your ARC during the commissioning process so that it can be matched with the customer details.
3. Protect against Static Electricity To protect the electrical components of the TCD from static electricity we recommend that you are earthed whenever you handle the equipment using a wrist strap and a 1M resistor.
4. Complete the Customer IT Survey Form Download at: http://www.emizon.com/downloads.html The TCD comes with DHCP enabled and will automatically request an IP address. A static IP address can be assigned via Emizon Online Maintenance. A static IP can be assigned by calling the Emizon Helpdesk if the GPRS path LED202 is available.
5. Check the Router Port Connection The Ethernet port on the TCD connects to an Ethernet connection at the customer’s premises using a standard Cat5 Ethernet cable. If required additional ports on a router can be made available by using an Ethernet hub, sourced from IT suppliers, who also supply Ethernet cable lengths. Instructions to make up a Cat5 patch cable can be found in the downloads section of the website http://www.emizon.com/izone-for-installers/downloads-and-online-support.html
6. Dial Prefix for PSTN lines If connecting via PSTN check if the line uses a dial prefix, if so this can be
assigned via Emizon Online Maintenance software. A Dial prefix can be assigned by calling the Emizon Helpdesk if the GPRS path is available.
7. Check Wireless GPRS Signal Strength The GPRS module is enabled but will require sufficient signal strength to operate. For a quick indication place a mobile phone next to the panel, 2 bars or more is usually sufficient. For a precise reading, use the TCD diagnostic facility which displays the signal strength in a range from 0 to 31, a reading of 12 is required. Please be patient, the GPRS path can take a few minutes to activate and find a signal strength. LED202 should be solid on. High Gain Ariel’s can be used to boost the GPRS reception and are available from: [email protected] or online at http://www.emizon.com/installer-shop/
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LED Status Display Display
T T1 R1 R
TCD Components
Notes: It is advised to do a Firmware update on the TCD on every site visit.
Each TCD has a unique Serial Number located on the manufacturer’s label - you will need this number during the ARC commissioning process.
The TCD can be used for compliance to EN signalling Grades 2, 3 or 4. The signalling Grade is specified when ordering the Emizon service.
For IP/GPRS connections the fixed IP path is the primary and the GPRS is the secondary path.
For GPRS/PSTN connections the GPRS is the primary and the fixed PSTN is the secondary path.
For IP/PSTN connections the IP is the primary and the fixed PSTN is the secondary path. Note IP/PSTN is Bi-Path not Dual Path.
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PSTN /Dial Capture
RS232/RS485 Data Ports
IP Primary Path LED 201
GPRS Secondary Path LED 202
GPRS Activity LED 101
MAC Address
Ethernet Activity LED 301
Power LED 101
Global Roaming SIM Card
Ethernet Connector
Serial Number Standard or High Gain Antenna
16 Pin Inputs Inclusive BSIA
Form 175
Relay Inputs
(Non-Latching)
Power Inputs 11.25v DC
To 14V DC
For a Firmware update Press both and hold buttons for 10 seconds until UF is displayed
Step-by Step Guide to Commissioning
Step 1: Fit the TCD in the Alarm Control Panel The TCD can be connected using pin inputs, RS 232/485 or dial capture: Using Pin Inputs
Connect the TCD pin inputs to the panel. The default is +ve removed.
Connect the power supply to the TCD V+ 0V power supply input, carefully observing the correct polarity.
Using RS232/RS485 Connection
Using Dial Capture
Unscrew and remove the Dial capture lid.
Connect T and T1 on TCD to A on Panel.
Connect R and R1 on TCD to B on Panel.
Screw the Dial capture lid back on.
For Dial Capture the TCD is used as the Input
Using UDL with PSTN
Wiring for TCD Connection to the PSTN line for alarms and upload and download from Panel via GPRS.
Dial capture of alarms is not possible with a PSTN connection
Unscrew and remove the Dial Capture lid.
Connect T1 on TCD to A on Panel.
Connect T1 on TCD to A on PSTN.
Connect R1 on TCD to B on Panel.
Connect R1 on TCD to B on PSTN.
Screw the Dial capture lid back on. Page 4
RS232 3 Wires for
connection to Panel 232 Serial Port
RS485 3 Wires for Connection
to Panel Bus
To Panel A B
To Panel A B
To PSTN Line
Step 2: Connect TCD Signalling Paths Using IP/Broadband For IP/GPRS connections connect the Ethernet port to the network connection/router in the customer’s premises using Cat5 cable. For GPRS/PSTN connections remove plastic casing and connect the PSTN line to Terminals T1 and R1. NO OTHER COMBINATION WILL WORK! Check for voltage across T1 and R1 (should read approximately 50V DC)
Step 3: Connect and Check Relays
The three changeover relays are rated at 30 Volts DC @ 1A. All 3 relays are
Non- Latching. The line fault relay will be in the N/O position when there is no
line fault and fall back the N/C position when there is a line fault or other fault
which would prevent the TCD from operating normally. The Line Fault relay
can therefore be used as a fault output, signalling N/C to indicate a fault
condition. Note: The Relays can be configured in a number of combinations via
Online Maintenance Software.
Control Output – Controlled by the ARC and used for various purposes
such as re-setting the alarm panel following an event.
Line Fault – N/C when the TCD is in line fault. This relay is defaulted to
operate in BSIA Form 175 mode to report a path failure on either path. This
relay can also be used to indicate a fault condition for the TCD.
RPS – Return Path Signalling – activates when an alarm is sent and
acknowledged by the ARC.
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Connect standard Antenna
Connect to network or Router
Router
Control Output Relay
Return Path Signaling
Relay
Line Fault Relay
Mount Antenna to top of Alarm Panel
PSTN Line
Pin Configuration. The default Pin Configuration is set to the following:
Pin 1,2,3,5,6,7,8,9,10,11,12,13 Positive Removed
Pin 4 Set / Unset Positive Applied.
Pin 14 & Pin 15 Disabled Reserved for Primary & Secondary Path Test.
Pin 16 is set for BSIA Form 175 (Positive Removed) Pins 1 to 16 can be set to the following options via Online Maintenance Software.
Positive Applied
Positive Removed
Set/Unset (Positive Applied)
Set/Unset (Positive Removed)
Disabled
Assigning a Static IP Address (when no other Path is available) The TCD is set to DHCP by default. If a static IP is required, using an Ethernet cable, connect directly from a laptop to the TCD Ethernet port. Point your web browser to 169.254.37.93 At pages available, select IP Address Configuration. Select Fixed IP Address, then enter the static IP details (IP, Subnet and Gateway) and finally press Submit. Note the TCD must be de-activated either by the ARC or by Emizon prior to assigning a Static IP address.
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Step 4: Boot Up and Signalling Check
Turn on the power supply to the panel, wait 15 approximately seconds:
The power status red LED 101 will illuminate.
The display sequence is shown below:
B u b c t1 Boot Up Boot Complete TCD Initial State
Check Ethernet activity LED301 is lit, it flickers if data present.
If this is the first time this TCD is being installed, wait for ‘t I’ on the
display, and then press and hold the Set and Mode buttons together until
the display shows UF. The TCD will make contact with the Emizon Service
Platform and download the latest firmware. ‘r r’ indicates the update
has taken place, UC indicates the TCD already has the latest software.
The TCD will automatically REBOOT after 20 seconds.
Allow the TCD to boot up (15 seconds) and go to ‘t I’ state.
Step 5: Commissioning with your ARC (Unbundled) Call your ARC with the TCD serial number. The ARC will then ‘associate’
or link the TCD to the customer details on their system and ‘activate’ it.
Press the ‘Set’ (RH) button for 5 seconds.
The display will then alternate between ‘t I’, ’01 ‘ and then
display ‘CA ‘ (completely activated) indicating a successful activation. The
GPRS and Ethernet path LED’s will change to solid green to indicate that
they are communicating with the Emizon Service Platform.
For added security there is a time out period, usually 20mins, to press the
set button following ARC activation.
The following codes are shown on the display:
t1 01 CA TCD initial State Completely Activated
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Upon boot, the following codes are shown on the Display
Note: If the TCD is re powered at any time you will need to repeat
the ARC commission process
Step 6: System Test and Fix Aerial
Following successful activation, test all alarms on both signalling paths.
(First send a set of alarms, then disconnect the Ethernet cable, forcing
alarms over the GPRS path.
NB: The Ethernet LED will start flashing to indicate failure mode). Remember to reconnect Ethernet connection when testing complete.
Testing complete, affix the aerial in place on top of the panel.
For reporting times please refer to the Emizon website
http://www.emizon.com/downloads.html
NB: Emizon is a dual-path service - the TCD must be commissioned with both paths fully activated before leaving site.
Low GPRS Signal?
A range of High Gain Antennas which have a 5M lead & fitted connector are available from the Emizon installer shop: http://www.emizon.com/installer-shop/
Technical Data
Technical Data 16 Pin alarm inputs: Logic low -0.5v to +0.8v. Logic high 3.6v to +30v
3 Relay outputs Non-Latching - Contact rating is: 1A@30V DC resistive (non-
inductive) load
Power Supply Requirements
11.25v DC to 14v DC Low battery threshold 10.8v +/- 0.2v DC
Current typical 150 mA and 350 mA max at 12 volts DC
Dimensions
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Z
Y
X
X: 123 mm Y: 180 mm Z: 30 mm
Diagnostics and Fault Finding
The TCD incorporates a diagnostic mode for specific types of information, such as signal strength and GPRS registration; shown in digital format on the display. To access the diagnostics give the “Mode” button a light tap - the display will remain in this state for a period of 2 minutes. The
display will show a code for the parameter on display for example “GS” is for signal strength together with the associated value.
GPRS Signal Strength (GS) Signal strength value ranges from 0 (zero strength) to 31 (maximum strength). A value of 12 or more is normally acceptable. ‘99’ indicates that the GPRS modem cannot properly detect the signal strength. Please be patient, The GPRS path can take up A few minutes to find a good signal strength.
GPRS Registration Status (GR) The display will then show the GPRS registration status. GR ‘05’ indicates that the TCD is registered Roaming network. GR indicates registered on GSM network. Both GA and GR Must display ‘05’
Emizon Online Maintenance Site Diagnostics. Allows you to communicate securely with TCD’s across all your installations. Use this service to check alarm status, change the pin configuration, check the signal strength, set the panel type or set and unset relays connected to CCTV systems. Upload Download (UDL) for panel maintenance - a secure connection from the TCD to the panel, using RS232, RS485 or dial capture. Register for Online Maintenance on the iZone for Installers section at the link below: http://www.emizon.com/izone-for-installers/downloads-and-online-support.html
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GS Signal
Strength
21 Example
Value
GA GPRS
Registration
05 Example
Value
Alarm Panel Compatibility For the latest list of compatible panels we refer you to our global and/or regional websites. At this moment the following panels are compatible and documented.
Currently Supported Panels
Make Model
Bosch Easy Series Solution Series 16/64
Caddx/NetworX Nx,4,8,16 Dial-Capture/ Via NX585/Serial Interface
Castle Euro
Cooper Scantronic 95EN, ION, Menvia T900, Menvier M series (not T900)
DSC All
ELK M1
Honeywell Galaxy Classic, 16/16/ Plus, Galaxy G2, Galaxy G3/Dimension,G500, G512 and Flex
Gardtec 595 Series
GE Interlogic Tecom System Challenger Version 8
GE ATS 200X/300X/400X
Guardall All with RS232 Serial Port
HKC SecureWave Range
Inner Range Concept 3000/4000
Risco Prosys
Siemens SPC Ethernet
Texecom Premier
Download our latest Panel Connection Guides at:
http://www.emizon.com/izone-for-installers/panel-connection-guides.html
Or scan the QR Code below from a smartphone
Page 10
Error and Fault Codes
The TCD comes with in-built fault finding capability. When detected, error and fault conditions are shown on the display with the letter E or F. The display may also show a number code to indicate the nature of the problem. The most common codes together with the potential reasons and solutions are shown on the table below:
Display Code Possible Reason and Solution
F 0 Fault Code 0: Configuration read from flash failed –device is
faulty please replace with a new TCD.
E 0 Error Code 0: IP Path not connected. Check Ethernet cable from
TCD to Router/ Network connection eclectically OK.
E 1 Error Code 1: TCD has No IP address
E 2 GPRS Registration State not 1 or 5. If this persists, it indicates
poor GPRS coverage or an aerial location problem.
E 3 GPRS Connection not available. If this persists it indicates the
TCD is unable to connect to the GPRS IP Network.
E 4 Serial Connection to Alarm Panel failed (if configured). Check
the panel serial connection on the RS232/RS384 ports.
E 5 PSTN Connection failed (if configured). Physical wiring between
the TCD and the panel on the PSTN connection has failed.
E 6 No ARP Response. Cannot detect local gateway/router. Indicates
no response from router. Most likely causes; TCD plugged into wrong network, router not online or has different IP address.
E 7 Cannot detect Emizon Service Platform. Most likely causes; customers internet connection is down or firewall blocking internet access on desired port range (TCP Outbound 18000-18049)
Display Code Firmware Update Codes
U F UF Followed by a value of between 00 and 99 indicates that the firmware update process in in progress.
F E FE followed by a value indicated an error in firmware update process. Repeat process, if the result is the same check network connection.
r r rr followed by 11, 01 or 10 indicates the firmware update is complete and the TCD is ready to be rebooted.
U C Update process complete.
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EN-Compliant Installations
To achieve EN-Compliant installation, additional and/or specific
requirements may be applicable.
1. The Emizon TCD should be placed in EN-compliant /installation/housing, related to the
grade/security levels.
2. In order to use the Emizon service and obtain support services, an authorized person with
level 2 access as defined in EN50136-1 should grant access at level 3 by specific
agreement/SLA
3. The compliance with EN50136-1 defines the Emizon service as a dual path system and
customers should note that a single path system, where the alternate path is either not
configured or not working at the point of installation may not comply with the desired
standards.
4. EN50136-1 requires that a failure of the ATS communications path is signaled to the alarm
system. The Emizon TCD is designed to signal a communications path fault to the alarm
system using relay output 2 on the TCD, when the relay configuration is set to the default
normal mode. In order to maintain compliance, installers should ensure that the
appropriately configured relay output 2 is connected to an input on the alarm system for
notification of an ATS path fault.
5. EN50136-1 defines a new requirement for signaling to the alarm system from the
communicating device (Emizon TCD) where the Emizon TCD must indicate to the alarm
system if an alarm is not delivered within the performance requirements maximum delivery
time in the standard. The Emizon TCD can be configured to use relay output 3 to indicate
this condition. In order to maintain compliance, installers should ensure that the
appropriately configured relay output 3 is connected to an input on the alarm system for
notification of a failure to deliver performance event.
6. Availability as defined in EN50136-1 is calculated on per path, per ATS and by ATSN as
required. However, it is now possible for the Emizon TCD (or any SPT) to define what
caused each failure. For accurate calculations it is advisable to record all causes of
downtime such that calculations of relevant ATS downtime can be made more accurately.
7. When the TCD is NOT placed in the AS System housing and therefor the parallel interface
interconnect cable is not protected by this system housing special configuration is needed to
achieve tamper detection. In such case installer needs to connect two wires within the
interconnect cable, each to a parallel input. One input should be configured as Pos-applied
and the other Pos-removed. Corresponding input alarms should be defined at the ARC as
Interconnect Tamper between Alarm system and TCD.
8. Installer has to verify and arrange the ATS in such manner that in situations transmission links
are shared with other alarm and/or non-alarm applications this will not prevent the ATS to
meet its performance, operation and maintenance requirements of the European Standards
applicable.
9. The installer should record in the site log where alternative facilities are provided such that
accurate availability can be determined, as it is impossibility for an ATS to detect this situation,
and the ATS will therefore treat record and define any outage of the ATS as unavailable.
The installer needs to verify the performance of the ATS according table 2 and 3 of the EN50136-1/2012 at commissioning of the ATS and following any changes (ATE and/or transmission network)
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Compliance
The TCD complies with the requirements of the European
EMC Directive (89/336/EC), the Low Voltage Directive
(72/23/EC and 93/68/EC) & from (1/1/2006) the ‘Reduction
of Hazardous Substances Directive’ (2002/95/EC).
Appropriate components also comply with the
requirements of the R&TTE Directive (1995/5/EC). EN55022 Emissions Class
B. EN50130-4 Immunity. And 89/336 Electro Magnetic Compatibility Directive)
as amended by 92/31/EEC.
Compliance and EN-Characterises:
Emizon TCD is suitable for installation in systems complying with EN 50131-1
and is available to comply with EN Grades 2, 3 and 4. Emizon is tested and
certified for EN50136-1/2011, prEN50136-2/2011, 50130-4/2011 and 50130-
5/2011.
As transmission system it is certified EN50136-1 for ATS Categories S1, S2,
S3, S4, S5, over Ethernet only and D1, D2, D3, D4 where EN-installation
instructions in this manual apply.
Environmental Compliance: EN50130-5 Environmental Class II
EN50136-2-Signalling operation: Pass-thru
EN50136-2 Acknowledgment operation: By RCT (end-to-end)
Restrictions/instruction for EN-installation:
Placement in EN-certified housing to be provided separately.
Maximum cable length installation: PSTN=Max 30mtrs, Serial BUS no
restrictions, specifications panel manufacturer apply, Parallel inputs=Max 3 mtr.
Network Interface Monitoring operation EN50136-2
Encrypted polls to the service-platform with timed acknowledgements and
timed intervals so SPT, Platform and RCT monitors operation.
Information security: All connections between SPT, Service-platform and
RCT are at least AES128 encrypted.
Substitution Security: The TCD is supplied without a key and that key is
generated during commissioning of the installation. The key will be a minimum
of a 128 bit AES key. Once the key has been produced there is no other
method of direct gaining access to the TCD without using the existing
authorised connection. As the TCD initiates the access there is no way that an
unauthorised party can attempt to gain access directly to the TCD.
Page 13
Loss Prevention Standard LPS1277: V3
10.1 Installation guidance for LPCB approved supervised premises transceivers (SPT) connected to Intrusion & Hold up Alarm Systems (I&HAS) It is intended that the following text be reproduced in the product documentation supplied with the SPT.
The following guidance on installation practices will help enhance general Alarm Transmission System (ATS) security/ resilience avoid undue (false) path failure reports and reduce customer inconvenience. Important Notes 1) A claim to have installed LPCB approved SPT will be invalid if this guidance has not been followed. 2) Within this guidance the word ‘shall’ indicates a mandatory requirement. Use of the word ‘should’ indicates a requirement unless practical constraints prevent compliance. Installation (Alarm Company) Information
Location and alarm protection of the Supervised Premises Transceiver (SPT) i) The SPT part of the Alarm Transmission Equipment (ATE), shall be located within the I&HAS Control and Indicating Equipment (CIE), or within an enclosure that shares the same mains power supply, and has the same level of battery back-up and tamper protection, as is required for the associated CIE. ii) The location of the CIE, or other enclosure, containing the SPT;
Shall, when installed as part of a new I&HAS; be in an area provided with ‘direct alarm protection’a) and be located where it is not visible to, or readily accessible by, members of the public.
Should, when retro-fitted to a pre-existing I&HAS; be in an area provided with ‘direct alarm protection’a) and be located where it is not visible to, or readily accessible by, members of the public.
Alarm protection of Site Network Equipment i) ‘Site Network Equipment’b) that can be switched off or which has a locally or remotely accessible and changeable function, (e.g. a telephone switchboard or IP router), together with Alarm Transmission Path (ATP) aerials† and network access termination points, shall be located in an area provided with ‘direct alarm protection’a). ii) Other ‘Site Network Equipment’ b), for example intermediate junction boxes, should be provided with ‘direct alarm protection’ a). Note † Where an ATP aerial cannot be located in an area readily provided with ‘direct alarm protection’a) and still achieve the recommended minimum signal strength for adequate performance, it may be installed elsewhere (preferably indoors but otherwise outdoors), subject to positioning it where its discovery and/or ready access by intruders is considered unlikely Connections between the SPT and Site Network Equipment b) i) Any radio based ATP shall have a cable connection between the SPT and the required aerial, with all cable termination points, including those at any intermediate connections, using termination components (or housings) that protect against cable removal without the use of a tool. ii) Any landline based ATP shall have a cable connection between the SPT and the first suitable alarm transmission network termination point within the premises. This shall be made in one continuous run and use termination components (or housings) that protect against cable removal without the use of a tool. The connection to the alarm transmission network shall be made in such a manner that where non-alarm related apparatus/services are also connected to that network, they do not prevent, or interfere with, the correct operation of the ATS.
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Loss Prevention Standard LPS1277: V3 (Continued) Notes a) The phrase 'direct alarm protection' shall mean that sufficient detection devices are installed to ensure that,
when the I&HAS is set, access to the protected equipment results in a full (e.g. a ‘confirmed’) alarm condition. Where an I&HAS uses a time delayed entry/exit route as part of the facility for unsetting, detection devices programmed to act as entry/exit route detection shall not be regarded as providing ‘direct protection’.
b) The phrase ‘Site Network Equipment’ shall be regarded as all equipment installed within the alarmed premises
through which signals from the SPT to the alarm transmission network beyond the perimeter of the premises are transmitted. For example, non-alarm dedicated (shared use) IP routers, telephone switchboards/Private Automatic Branch Exchanges (PABX), network access termination points, ATP aerials and communication network junction boxes/switches.
ARC/ATS message holding Where the Alarm Receiving Centre (ARC) and/or ATS provider offers, or requests use of, a facility to block the receipt of, or hold information relating to, ATS fault notification signals or messages pending receipt of further alarm information (e.g. pending the designation of a confirmed alarm as per BS 8243), agreement to such an action shall be confirmed in writing by the customer (end user); with the relevant notification stating that this action is compatible with the risk assessment and/or the requirements of any interested party, for example an insurer. In such cases the installer shall make suitable arrangements, which shall be confirmed in writing, for the customer to be alerted to any such ATS fault notification signals/messages when their alarm system is next unset, or after a period of 96 hours, whichever is the sooner. Customer (end user) Information It is intended that the following text be reproduced in the product documentation supplied with the SPT. Installers shall advise the customer :- i) of any potential for normal ATS functions, including normal or ‘stepped up’ checking of ATS availability (e.g. by sending test signals), which could interfere with, or prevent use of, any non-alarm related apparatus/services connected to a telephone line shared with the ATS. In such cases customers should be recommended to consider use of an ex-directory 'In Coming Calls Barred' (ICCB) telephone line dedicated to ATS use. ii) of the adverse effect on reliable operation of their intruder alarm system that may result where ‘Site Network Equipment’ b) used by the ATS:- - could have its correct operation/settings locally or remotely accessed and Changed / disabled, for example a non-alarm dedicated (shared use) IP router. In such cases customers should be recommended to consider protection against unauthorised access by the use of an access password (not the factory default) and, if their equipment has wireless connectivity having the wireless network Access Point Name (APN) hidden. - would cease to work in the event of loss of mains power; for example a Private Automatic Branch Exchange (PABX) or non-alarm dedicated (shared use) IP Router. In such cases customers should be recommended to consider protecting the power supply against disconnection by use of an un-switched fused spur connection or by having such equipment or its power supply connections located in an area/room to which unauthorised access is restricted. iii) of the adverse effect on reliable operation of their intruder alarm system that may result from cessation of any communication service(s) necessary for correct operation of the ATS; for example telephony services such as ‘three way calling’ (Star Services) or access to internet services (via an ISP). In such cases customers should be recommended to take steps to ensure that availability of these services is maintained at all times when their alarm system is likely to be in use. iv) that, where the performance of the SPT is capable of being changed after installation, such changes shall be confirmed in writing by the customer; with the relevant notification stating that any such change is compatible with the risk assessment and/or the requirements of any interested party, for example an insurer.
Page 15
Disposal The symbol shown here and on the product, means that the product is classed as Electrical or Electronic Equipment and should not be disposed of with other household or commercial waste at the end of its working life. The Waste Electrical and Electronic Equipment (WEEE) Directive. (2002/96/EC) has been put in place to recycle products using the best available recovery and recycling techniques to minimise the impact on
the environment, treat any hazardous substances and avoid the increasing landfill. Product disposal instructions for residential users: When you have no further use for it, please dispose of the product as per your local authority’s recycling processes. For more information please contact your local authority. Warranty Emizon will repair or replace, at our discretion, any Stand-Alone TCD developing a fault within 18 months, free of charge. Products for repair should be returned to Emizon suitable packed to prevent damage (including any damage from electrostatic discharges), and be accompanied by full details of the fault and the return address. All returns must be accompanied with an Emizon Returns Number which can be obtained by calling the Helpdesk.
Returns address: Emizon Networks Limited Returns Department 1 Allerton Road, Central Park, Rugby, Warwickshire CV23 0PA
Page 16
Notes for Engineers
Please keep this Installation Guide with the Panel
TCD Serial Number
EM Number
Page 17
Notes for Engineers
Please keep this Installation Guide with the Panel
TCD Serial Number :
EM Number :
Page 18
Emizon Networks Limited.
1 Allerton Road Central Park Rugby
Warwickshire CV23 0PA.
PLEASE READ THIS GUIDE BEFORE CALLING THE HELPDESK.
Main Telephone: 01858 575754
24/7 Helpdesk: 0330 880 4422
E-mail: [email protected]
Emizon Website: www.emizon.com
PLEASE KEEP THIS GUIDE WITH THE TCD.
Emizon reserves the right to adjust specifications of this system, at any time and without notice, in the interests of product improvement Page 19
