TEAM NEWSLETTER

Dear Team Member,

Welcome to the Christmas edition of our newsletter!

We have had lots of successes across the group over the last couple of months, including promotions,

awards and qualifications.

This edition includes some really useful information about our approach to annual appraisals, why we do

them, and how you can increase your appraisal rating!

I also wanted to share with you why I originally decided to found Jasmine many years ago. I hope this will

give you a good insight into why I am so passionate about providing the highest standards of care, and

improving elderly care in general.

I also wanted to include a festive thank you for the amazing work you do, as you can see we have so much

to be proud of as a Team. Thank you for a great 2019 and here’s to an even better 2020!

Yours,

Chris Clark Managing Director

About 10 years after the photograph on the left was taken both my grandmothers developed dementia and moved into care

homes

Nana Goodchild had some money, and moved into a pleasant enough new build care home, but it was a bit soulless and had

no character

Granny Ewing initially moved into the Old Manor House (see below), which due to having no mod-cons, was paid for by

social services. However, this home provided great care and companionship in a homely environment

by Chris Clark

Sadly when the Old Manor House couldn’t care for Granny Ewing anymore, she moved to Field House Nursing home. This was like a

Victorian hospital, where she shared a room with two other residents, with no dignity or respect

My heart sank every time I visited her in this care home

It was at this time that I decided that I wanted to set up an elderly care home group, having always been told that you had to be really

passionate about something to really succeed at it

Jasmine Healthcare Limited was set up the following year in 2004, and St Andrew’s Nursing & Care Home was purchased shortly

afterwards…

The ethos of Jasmine has always been to provide great care in characterful and lovely homes to residents regardless of their means

Jasmine’s Mission, Objectives and Values followed later to build on this simple aim…and are now the basis of everything we do

www.jasminehealthcare.co.uk

In September Ben at Orchard Court was nominated for a Lincolnshire Care Award by a relative of a resident who

had recently passed away

Unfortunately Ben could not be nominated as the awards do not cover Brigg, however LINCA have awarded him

with a certificate of achievement for his outstanding care. They commented that his nomination highlighted Ben’s

‘dedication and devotion’ to those he cares for

Congratulations and Well Done to Ben on an amazing achievement, and for being such a fantastic ambassador

for Jasmine

In January, Angie, one of our Nurses at St Andrews celebrates 15 years at the care home

Congratulations on this amazing achievement and Thank You for everything you have

done (and continue to do) for St Andrews

A couple of week’s ago the team at South Moor Lodge were awarded the React to Red Award by CHASE (Care Home Achievement Success Event)

The team were recognised as they achieved a 100% reduction in avoidable pressure ulcers

Lisa (the Manager at SML) wanted to highlight that this achievement would not have been possible without the hard work of her entire

team

Well done to everyone at SML, a well deserved award to add to your growing collection!

We’ve had a bumper crop of qualifications during the last couple of months:

Kelly-Ann Clemence, Sue Vinson, Amanda

Wiseman and Gayle Wood at St Andrews have all been awarded their Level 3

Sophie Pack and Shannon Bullock at Avenue

House have been awarded their Level 3 and Sam Hoare-Wilkinson and Charlotte Pearce have both

completed their Level 5!

Well done & Congratulations to all of you for all your hard work

Don’t forget that we pay all course fees and give out voucher incentives for all NVQ Qualifications

completed!

Last week the kitchen at Oxendon House had their regular visit from the Environment Health Office.

They have been awarded 5 stars!

Congratulations to the kitchen team and everyone at Oxendon House for this fantastic result.

If you pick up shifts at 24-48 hours notice we pay them at a

higher rate as an incentive and also as a thank you

This is to help promote the continuity of care of our residents by our own team

We’d also much prefer to pay our own team to pick up

uncovered shifts, rather than agency staff

When there are uncovered shifts your home’s Manager or Deputy will get in touch with the details (usually by text

message). If you pick up the shifts at short notice, you will be paid a higher rate for those shifts

These shifts will be allocated to the first person to respond to

the text messages sent

Speak to your Home Manager or Deputy for more information

We have an incentive for covering short notice shifts!

Congratulations to:

Gareth Knight at Oxendon House, who has recently been promoted to Home Manager

& Olivia Casey at St Andrews, who has recently been

promoted to Housekeeper

If you’re not sure what you need to do to get promoted – Ask Your Manager or Deputy Manager today

Make sure you book your holiday! Our leave year ends on 31st March and you are not able to carry any holiday over (and holiday is booked 6 weeks in advance!), so make sure you book it by mid-February We know our holiday system can sometimes seem confusing, however, this is because we want to make sure you get ALL the holiday you are entitled to! To try and make it easier, we have recently improved our payslips, so that they show how many holiday hours you are entitled to (have earned already) You’ll find this figure on the bottom right of your payslip It’s really important you are regularly accessing your payslip through the online portal, if you need any help or support with this please speak to your manager

There are lots of things we will be doing in the coming weeks and months (including

appraisals, staff meetings and supervisions) to try and make everyone feel part of the team. If

you have ideas, let your manager know

We know filling in surveys is time consuming, however, we send them out because we really

want to hear from you!

We completed our Jasmine Values Exemplification Survey in September this year. Thank you for your honesty and your comments

We are really passionate about our Values, so we want to make sure that we are all ‘living’ our values in everything we do

Here are the details of the two highest and two lowest scoring answers, showing us what we need to continue doing and what we need to change…

One of our Care Assistants at Avenue House referred a friend to a vacancy during her interview

They both joined us over the last few months and

have decided to share the Refer A Friend bonus

If you know someone who would be a great carer

ask your friend to contact us on either 01529 309 055 or

Recruitment@jasminehealthcare.co.uk

You too could receive the bonus (to keep or to share, it’s up to you!)

We wanted to take this opportunity to thank you for all your hard work and dedication, and to wish you, and your family, a Happy Christmas and a Wonderful New Year!

The next edition of the Jasmine Newsletter will be uploaded to our E-Learning platform in March next year

We’ll be sharing more staff milestones, NVQ’s, promotions and news from your homes

In the meantime, please keep following some of the great things you are all doing on our Team Jasmine and individual homes’ Facebook pages…