TEAMWORK & COMMUNICATION

Group Members M.M.F. Rumaisa- SEU/IS/11/AT/026 M.Z.F. Zamrouth- SEU/IS/11/AT/030 M.R.F. Rasliya- SEU/IS/11/AT/129 I.L.M. Hasmy- SEU/IS/11/AT/166 M.N.N. FAROOZA- SEU/IS/11/AL/068

Question 1- Communication(A) What Is Communication?

Two-way process of reaching mutual understanding, in which participants not only exchange(encode-decode) information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or place.

(B) Describe the communication process model?The exchange of information (a massage) between two or more people.These are many different models of the interpersonal communication process, but here are some of the key elements:• The sender or communicator (the person who

initiates a message)• The receiver or interpreter (the person to

whom a message is directed)• The message(the verbal and/or nonverbal

content that must be encoded by the sender and decoded by the receiver)

• The channel(the medium by which the message is delivered and received)

• The context(the setting and situation in which communication takes place)

• Noise(anything that interferes with the accurate expression)

(c) Brief mode of channels(NOT MEDIA)in making communication?Horizontal or lateral communicationIs the transmission of information between people, divisions, departments or units within the same level of organizational hierarchy.

Vertical communicationWhich is the transmission of information between different levels of the organizational hierarchy.

Question 2-Team BuildingQ: What are the stages in team building and summarize the actions needed in each stage?

Question 3:(A)Describe the definition of

team? A group of people with a full set of complementary skills required to complete a task, job, or project.

(B) What is the difference between Group and Team?

Group is a number of individuals forming a unit for reason or cause.

Team is a collection of accomplished people coming together for a common goal that needs completion.

Group TeamIndividual accountability Individual and mutual

accountability

Come together to share information & perspectives

Frequently come together for discussion , decision making, problem solving and planning

Focus on individual goals Focus on team goals

Produce individual roles, responsibilities and tasks

Define individual roles , responsibilities and tasks to help team do its work, often share and rotate them.

Purpose , goals ,approach to work shaped by manager

Purpose ,goals, approach to work shaped by team leader with team members.

Concern with one’s own outcome and challenges

Concern with outcomes of everyone and challenges the team faces.

Describe the procedures that you should adhere to “Build a Productive Team”? Clarify the common goals and purposes. Make the team’s purpose clear. Take the time to articulate the team’s performance goals and how the team contributes to the company’s success. Clarify each person’s role in achieving the common

purpose. Define each person’s job in terms of its contribution to the group’s and the company’s overall goals. Put team members in touch with the people who use

what they do.Confirm the needs of the team’s external or internal customers or clients on an ongoing basis. Pay attention to conflicts when they arise.It’s natural for conflict to arise when people work in groups.

Remember your leadership role.While you need to encourage your employees to feel a healthy “ownership” of the team’s work, you need to avoid trying to be “just one of the team”. Make sure team members interact at meeting.Do members mainly address their questions and suggestion to you , or do they interact directly with each other at meeting? Encourage team members to ask each other for help and to offer it to each other, without channeling it all through you. Allow team members to have input into their jobs.When you can, give your employees flexibility on how they meet their work goals. Appraise and reward the team as a whole.As with an individual performance review, compare the team’s performance to what was expected of it. Communicate team successesIf possible ,Let the whole company know what your team has accomplished.

References www.study.com www.dummies.com www.youtube.com

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