"Management is doing things right; leadership is doing the right things" - Peter Drucker UNLOCKING THE DNA OF TALENT MANAGEMENT TELECOMMUNICATIONS INDUSTRY PERFORMANCE MANAGEMENT CASE STUDY Small telecommunications company selects OMNI Leadership's Performance Management module to address their desire for a more efficient, automated process that would help them focus and align employee efforts with the goals of the corporation. They wanted to simplify their process and provide a reliable measure of performance that would help drive incentive pay decisions. CHALLENGE The company took great pride in the quality of the communication technologies they provided to small and mid-sized companies and wanted the same quality in the technology deployed to communicate corporate, department, and individual performance goals to employees. Prior to reviewing available performance management technology providers, they established the following decision criteria: Ability to link both individual goals and department goals to corporate goals Multi-rater/360 survey capabilities in addition to goal setting capabilities Ability to measure performance on competencies related to leadership, customer service, and key aspects of their corporate culture. Ability to integrate aspects of their existing process Access to consulting expertise and guidance on process design decisions Affordability Practicality and ease of use for managers Quick and easy implementation with limited training demands SOLUTION OMNI's Performance Management module met all their decision criteria. They were particularly impressed with the quality and quantity of the consulting support and guidance that was offered. Two free days of consulting time with an experienced industrial psychologist was a compelling component of the proposed solution. Omni’s consultant reviewed their existing process and content to identify important elements to retain. Custom competency models were created for their key job families.
Transcript
"Management is doing things right; leadership is doing the right things" - Peter Drucker
UNLOCKING THE DNA OF
TALENT MANAGEMENT
TELECOMMUNICATIONS INDUSTRY PERFORMANCE MANAGEMENT CASE STUDY
Small telecommunications company selects OMNI Leadership's Performance
Management module to address their desire for a more efficient, automated process that would help them focus and align employee efforts with the goals of the corporation. They wanted to simplify their process and provide a reliable measure of performance that would help drive incentive pay decisions. CHALLENGE The company took great pride in the quality of the communication technologies they provided to small and mid-sized companies and wanted the same quality in the technology deployed to communicate corporate, department, and individual performance goals to employees. Prior to reviewing available performance management technology providers, they established the following decision criteria: Ability to link both individual goals and department goals to corporate goals Multi-rater/360 survey capabilities in addition to goal setting capabilities Ability to measure performance on competencies related to leadership,
customer service, and key aspects of their corporate culture. Ability to integrate aspects of their existing process Access to consulting expertise and guidance on process design decisions Affordability Practicality and ease of use for managers Quick and easy implementation with limited training demands SOLUTION OMNI's Performance Management module met all their decision criteria. They were particularly impressed with the quality and quantity of the consulting support and guidance that was offered. Two free days of consulting time with an experienced industrial psychologist was a compelling component of the proposed solution. Omni’s consultant reviewed their existing process and content to identify important elements to retain. Custom competency models were created for their key job families.
"There is nothing more useless than executing a task efficiently when it actually never should have been executed at all" - Peter Drucker
UNLOCKING THE DNA OF
TALENT MANAGEMENT
TELECOMMUNICATIONS INDUSTRY PERFORMANCE MANAGEMENT CASE STUDY
Guidance was provided to help leaders with key process and implementation decisions. Guidance was also provided on how to implement a collaborative process that included regular participation and review with employees. Once content had been customized and key process decisions made, the application was configured for use. Line managers were bulk loaded into the data base and provided access to a training environment. A train the trainer approach was used to train senior executives on how to deliver training to line managers on using the application. This demonstrated the support of the senior leadership team. After practicing in the training environment, leaders were provided access to a production environment. Guidance and support was also provided to help the leaders in establishing their initial performance plans and creating the linkages between individual and depart-ment goals with corporate goals. Once plans were created, it was important to the organization that leaders be able to easily gather inputs on goals from other managers or individuals outside the organization. The Omni application provided leaders with an online journal and the ability to collect performance “snapshot’s" from other individuals. RESULTS Individual performance plans for all employees are in place with clear linkages to department goals and corporate goals. Individual efforts are aligned with business goals. There is clarity on the priorities for all individuals and regular discussions on progress toward goals. The results of these discussion and inputs from others are being captured and consolidated in the performance journals. Leaders and employees alike are pleased with the process and content improvements. They now have a Performance Management system that fulfilled their initial criteria. To learn more about OMNI Leadership and our Tvantage Platform, including:
