Overcoming Technical Challenges of Telemedicine@aviziahealth@ghafranabbas

Ghafran Abbas, CTO

About Avizia• Consulting Services• Telehealth Software• Telehealth Devices• Video Cloud• Support & Maintenance

Fast FactsAvizia was founded in 2013 to transform patient care• 400+ Healthcare customers• 8 of the top 10 IDNs and over 1/3 of the top 100

use Avizia solutions• Avizia has customers in 37+ countries• Over 100,000 consults annually on the Avizia One

platform• FDA Class 1 medical device manufacturer with

award-winning devices and productsRecognition• Gartner named Avizia in 2016 as a leader in the

“Enterprise Virtual Care Platform” space• In September Avizia closed a $17M Series A round

led by HealthQuest Capital, Blue Heron Capital, and NewYork-Presbyterian Hospital

• Modern Healthcare ranked Avizia the 16th best place to work and 12th best supplier in Healthcare in 2016

“Avizia is transforming healthcare through telemedicine”

Technology

ProcessPeople

Non-Technical Challenges• Lack of health systems expertise in telehealth• Unrealistic assumptions around provider

willingness to participate• The CIO/CTOs think their EHR is answer• Programs unable to prove ROI• Provider credentialing boundaries• No two telemedicine programs are the same Thou shalt use our crappy

EHR for telemedicine!

CTO

… And our crappy video infrastructure!

Bad Equipment

Unreliable Internet

Spotty Wi-Fi in Hospitals

System Monitoring & Availability

Unreachable Video Infrastructure

Unable to Access

EMR/EHRPoor Video/Audio Quality

Setup Process

Non-Intuitive TechnologyHospitals

Running Out-Dated Software

Certifications

SOC X

FIPS

PCI

Laws, Regulations,

Privacy

HIPAA

HITECH

FERPA

GLBA

Frameworks

PHR

NIST

MITA

CIS

Embrace the Cloud! • Don’t play technology catch-up• Focus on what you do best and leverage other’s technology

expertise• Let others provide support & maintenance• Let others handle system / device monitoring• Let others handle compliance programs

Focus on people & processNot technology

Questions