The Telehealth Adoption Blackhole: a 5 year OutlookDr. Milton Chen

I have been deploying telemedicine for 25 years, all my pilots are successful, I do not want to hear about failures – A Director of Telemedicine Talking about adoption failures is bad for

my business, why don’t you just sell – CEO of a famous telemedicine company

52% of 112M visits are virtual – Kaiser Permanente CEO (but not what you think)

The Only Video Chat + Telehealth Chosen by the Astronauts

On International Space Station since Summer 2014

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Powered by the VSee Telehealth Operation System

Low cost telesurgery- $70 webcam- $100 jabra speakerphone- $100 dazzle video adaptor- laptop + 4G

VSee team in Iraq Kurdistan refugee camps

Hillary Clinton using VSee + BGAN with Syria

Crossing the Pilot – Mass Market Chasm

It really is the tech/user experience (license, reimbursement, data silo … are …)◦ Hundreds of messengers -> WhatsApp (sending chat vs. amazing robust experience)◦ Not easy enough for the patients• WebRTC is not enough• Device connectivity is still very hard

◦ Not productive for the providers• Click to call vs. triage dashboard• See a doc vs. Efficient flow over the medical team

When will we cross the chasm?◦ What was new that allowed us to cross it?

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age

How much to pay the doctors?