Date post: | 31-Dec-2015 |
Category: |
Documents |
Upload: | ethan-bernard |
View: | 29 times |
Download: | 2 times |
Telesnap UMS 2009
Product presentation
Introduction
Doc.No.: ASE/APP/PLM/ 0162 / EN
Telesnap UMS
Personal Productivity and Presence Management with Unified Messaging
• Receive & send fax messages
• Record & send voice messages
• Text-messaging directly out of your familiar email environment
• Access to all communication services wherever and whenever
Doc.No.: ASE/APP/PLM/ 0162 / EN
Architectures
Doc.No.: ASE/APP/PLM/ 0162 / EN
Topology legacy PBX 1/3
Single site
PBX
Snapware Server with Telesnap
UMS
Mail ServerDatabase
Server
LAN
S0/S2m
Doc.No.: ASE/APP/PLM/ 0162 / EN
Topology legacy PBX 2/3
Multiple sites: one Telesnap UMS line server per mail server
LAN
PBX 1
Site ASnapware
Server with Telesnap
UMS
Mail Server Database server
S0/S2m
PBX 2
Site BTelesnap UMS Line
Server
S0/S2m
Mail ServerDatabase
server
Doc.No.: ASE/APP/PLM/ 0162 / EN
Topology legacy PBX 3/3
Multiple sites with central mail server
LAN
PBX 1
Site ASnapware
Server with Telesnap
UMS
Database server
S0/S2m
PBX 2
Site BSnapware
Server with Telesnap UMS Line
Server
S0/S2m
Mail ServerDatabase
server
Doc.No.: ASE/APP/PLM/ 0162 / EN
VoIP Topology 1/3
Single site
VoIP PBX
Snapware Server with Telesnap
UMS
Mail ServerDatabase
server
LAN
XCAPIH.323/SIP
Doc.No.: ASE/APP/PLM/ 0162 / EN
VoIP Topology 2/3
Multiple sites, local mail servers
VoIP PBX
Snapware Server with Telesnap
UMS
Mail Server
Database server
LAN
XCAPIH.323/SIP
Mail ServerDatabase
server
Doc.No.: ASE/APP/PLM/ 0162 / EN
VoIP Topology 3/3
Multiple sites, central mail server
VoIP PBX
Snapware Server with Telesnap
UMS
Database server
LAN
XCAPIH.323/SIP
Mail Server Database server
Doc.No.: ASE/APP/PLM/ 0162 / EN
Functions
Overview of the features
Doc.No.: ASE/APP/PLM/ 0162 / EN
Überblick
General
Fax
Voicemail
SMS
E-Mail (optional)
Integrations into SAP R/3 MS Outlook / Exchange Lotus Notes Novell GroupWise
Doc.No.: ASE/APP/PLM/ 0162 / EN
Telesnap UMS
Unifies all communication services into the existing user interface
Seamless integration of all communication services into the used email environment (MS Outlook/Exchange, Lotus Notes, SAP R/3, Novell GroupWise, …)
No additional software for the Telesnap UMS user necessary
No additional database for new performance service
Easy administration
Minor training effort
Doc.No.: ASE/APP/PLM/ 0162 / EN
Professional office communication
Completes email functionality with fax, voicemail and SMS services
Easy-to-use and comfortable handling due to familiar interface
Doc.No.: ASE/APP/PLM/ 0162 / EN
Inbox
Distinctive display of the different messaging types in the inbox• Fax• Voice• SMS
Doc.No.: ASE/APP/PLM/ 0162 / EN
Advanced business communication
Send email-, fax- and SMS in one single work step directly from your PC
Possibility to simultaneously send messages to different media types
Doc.No.: ASE/APP/PLM/ 0162 / EN
Fax
Sending and receiving faxes
Doc.No.: ASE/APP/PLM/ 0162 / EN
Incoming fax 1/3
Doc.No.: ASE/APP/PLM/ 0162 / EN
Incoming fax 2/3 Each user has a personal fax number
Message waiting signals received fax messages on the phone (depends on the PBX)
The email of an incoming fax message shows a subject header and the fax message as attachment
Fax receipt is also possible with a network fax device or printer
Doc.No.: ASE/APP/PLM/ 0162 / EN
Incoming fax 3/3 Supports incoming fax messages in
TIFF, PDF, JPG and DCX format
The fax message can be zoomed, rotated, printed or edited with any graphics application
Automatic forwarding of received fax messages to any email client
It is possible to attach a spoken annotation if the fax message is forwarded via the phone to an internal device (PBX dependent)
Doc.No.: ASE/APP/PLM/ 0162 / EN
Outgoing fax 1/3
Doc.No.: ASE/APP/PLM/ 0162 / EN
Outgoing fax 2/3
Send faxes directly from any email-capable application without additional software requirements
Server-based rendering (conversion) of outgoing fax messages
Support of all office and graphic formats
Doc.No.: ASE/APP/PLM/ 0162 / EN
Outgoijg fax 3/3
Automatic printing or storage of received or sent fax messages on any network printer (PBX dependent)
Least cost timing Sending faxes to specific time
of day, controlled by parameter Sending faxes with different
priorities High: immediately Medium: normal sending Low: night
Supports serial fax sending out of office applications
Personalized fax cover letters
Doc.No.: ASE/APP/PLM/ 0162 / EN
Voice messages
Doc.No.: ASE/APP/PLM/ 0162 / EN
Voice mail 1/4
Doc.No.: ASE/APP/PLM/ 0162 / EN
Voice mail 2/4
Receiving voice messages within familiar email client
Direct integration with mail system
Recording of individual announcements via TUI (Telephone user interface), up to 9 individual announcements possible
Announcements can automatically be activated depending on the time of the day
Received voice messages contain the calling number as return address
The voicemail is a .wav file or MP3 file attachment in email system
Doc.No.: ASE/APP/PLM/ 0162 / EN
Voice mail 3/4
Empty Call Capture: phone calls are signalled even when no voice message was left (PBX dependent)
Possibility to process voice messages either through the email client or through the phone
Call-back: The calling number is announced after the voice message has been played and can be directly called back
Text-to-Speech: Direct mail access from anywhere
Doc.No.: ASE/APP/PLM/ 0162 / EN
Voice mail 4/4
• The user has the possibility to skip a message or return to the previous one while listening to his messages
• Received voice messages can be forwarded automatically to any email client as a .wav file or MP3 file attachment
• Possibility to provide only an announcement without the option to leave a message
Doc.No.: ASE/APP/PLM/ 0162 / EN
SMS
Doc.No.: ASE/APP/PLM/ 0162 / EN
Outgoing SMS 1/2
Doc.No.: ASE/APP/PLM/ 0162 / EN
Outgoing SMS 2/2
Enables email users to send short messages to mobile devices over the GSM network
Messages with more than 160 characters are automatically split into several messages
Notifications about the successful / unsuccessful sending of a short message
The authorization for sending of short messages can be set globally or for each user
GSM modem required
Doc.No.: ASE/APP/PLM/ 0162 / EN
New messages
Doc.No.: ASE/APP/PLM/ 0162 / EN
Message Waiting Message Waiting on the phone (PBX dependent)
Telesnap UMS signals new incoming messages (fax, voicemail, email) also on the phone in parallel to the mail client
If it is connected to the PBX there will be an additional signalling as message waiting (acoustic or visual)
Summary SMS (PBX dependent) Telesnap UMS provides a summary SMS, to inform absent
user about new messages in the inbox The total of the messages is shown in an overview separately
for fax, voicemail and email messages A new summary SMS automatically replaces an older one
Each user can control the type of notification
Doc.No.: ASE/APP/PLM/ 0162 / EN
Administration
Doc.No.: ASE/APP/PLM/ 0162 / EN
Administration 1/2
Doc.No.: ASE/APP/PLM/ 0162 / EN
Administration 2/2
User configuration and Telesnap UMS Server administration through a web browser Administrator(s) can carry out the configuration from any PC with network
access Supports simultaneous access from multiple administrators Centralized configuration of all servers Flexible user administration by combining user profiles and authorizations
into containers, which are assigned to user groups, e.g. to all users in a department
Enhanced search and filtering mechanism delivers a distinct and more ergonomic overview forinstallations with high usernumbers
Doc.No.: ASE/APP/PLM/ 0162 / EN
More information
Doc.No.: ASE/APP/PLM/ 0162 / EN
Integrations
Lotus Notes Supported Lotus Notes versions: 4.6, 5.0, 6.0, 6.5, 7.0 and 8.0
Microsoft Exchange Supported Exchange versions: 5.5, 2000, 2003, 2007 and 2010 Supported Outlook versions: 97, 98, 2000, 2003, 2007 and 2010
Novell Groupwise Supported Groupwise versions: 5.5 and 6.0 with installed IMAP/SMTP
gateway
SAP Supported SAP versions: SAP R/2 and R/3 Sending and receiving faxes with SAPOffice
Doc.No.: ASE/APP/PLM/ 0162 / EN
System requirements
Up to 8 channels
1 PC with 2,4 GHz CPU, 2 GB RAM, 10 GB free disk space, 100 Mbit network adapterSupported operating systems: Microsoft Windows 2000 Professional or Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French
9 to 30 channels
Snapware Server 2,4 GHz CPU, 2 GB RAM, 10 GB free disk space, 100 Mbit network adapterSupported operating systems: Microsoft Windows 2000 Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French . Microsoft Windows 2008 Server German, English, French
Second PC with 2,4 GHz CPU, 2 GB RAM, 100 Mbit network adapterSupported operating systems: Microsoft Windows 2000 Professional or Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French
Doc.No.: ASE/APP/PLM/ 0162 / EN
System requirementsMore than 30 channels Snapware Server 2,4 GHz CPU, 2 GB RAM, 10 GB free disk space, 100 Mbit
network adapter,Supported operating systems: Mirosoft Windows 2000 Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French
For each 30 channels one Line server with 2,4 GHz CPU, 2 GB RAM, 100 Mbit network adapterSupported operating systems: Microsoft Windows 2000 Professional or Server service pack 4 German, English, French, Microsoft Windows 2003 Server 32 Bit German, English, French. Microsoft Windows 2008 Server German, English, French
SMS For sending SMS is a GSM modem required The GSM modem is connected via a V.24 port to the server
Integration in SAP Operating system: Microsoft Windows 2000 Professional
Hardware: Standard PC, Pentium III, at least 256 MB RAM
Doc.No.: ASE/APP/PLM/ 0162 / EN
Benefits
Investment protection
High scalability
Combination of existing communication tools
Efficient workflow
Increase of employee motivation
Increased customer satisfaction
Improved accessibility
Doc.No.: ASE/APP/PLM/ 0162 / EN
Contact
Telesnap EVERYWHERE You want to know more ?
www.telesnap.com
Or feel free to contact us:Fon: +49(0)711 90 66 88 11Fax: +49(0)711 90 66 88 8
E-Mail: [email protected]
Doc.No.: ASE/APP/PLM/ 0162 / EN