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क.रा.बी.नि
E.S.I.C
த ொழிலொளர் அரசு கொப்பீட்டுக் கழகம்
(த ொழிலொளர் மற்றும் வவலல வொய்ப்புத்துலற
அலமச்சகம், இந் ிய அரசு)
कममचारी राज्य बीमा निगम (श्रम एवं रोजगार मंत्राऱय, भारत सरकार) EMPLOYEES’ STATE INSURANCE CORPORATION
(Ministry of Labour & Employment, Govt of India)
மண்டல அலுவலகம் / क्षेत्रीय कायामऱय / Regional Office 143, ஸ்தடர்லிங் சொலல, நுங்கம்பொக்கம், தசன்லை -600034.
143, स्टर्ऱिंग रोड, ि ंगमबाक्कम, चेन्ि ै- 600034.
143, Sterling Road, Nungambakkam, Chennai - 600034.
Phone: 28306300 (100 Lines) E-mail: [email protected]
Website: www.esic.nic.in / www.esic.in
51-A-12-12-HW-AMC-ITES-2020 Date: 26/07/2021
Tender Notice
INVITATION OF E-TENDER FOR ANNUAL MAINTENANCE CONTRACT (AMC) OF
SERVERS, COMPUTERS, PRINTERS, PROJECTOR ITEMS, CCTVs, UPSs, VOIPs,
LAN & OTHER ITEMS
1) The Regional Office, E.S.I.C. Tamilnadu invites online tender from eligible, reputed, and
bonafide maintenance providers / agencies capable of providing annual maintenance
services for COMPUTERS & OTHER PERIPHERALS for onsite maintenance of
aforesaid items for its various offices, Hospitals, Dispensaries located in the State of
Tamilnadu for a period of ONE YEAR.
2) The tender document can be downloaded from https://www.esic.nic.in/tenders,
Central Public Procurement Portal: https://eprocure.gov.in/eprocure/app from
26/07/2021 to 17/08/2021 till 11.00 AM.
3) The interested bidders may submit the tender through online mode only at
e-procurement portal https://eprocure.gov.in/eprocure/app in double bid system in the
prescribed proforma. All the supportive documents shall also be required to be submitted
physically along with Earnest Money Deposit declaration.
4) Bidders are requested to submit all inclusive rates as per Appendix-III.
5) The List of Locations is given in Appendix-V.
6) For all practical purposes, the e-tender shall be considered for evaluation, however in
case of any dispute, the physical documents would be scrutinized.
7) In addition to e-Tender which has to be filed online, the bidders also shall be required to
submit hard copies of Tender documents (separate covers for Technical Bid and
Financial Bid) as mentioned in the tender document which should be submitted with
covering letter in a sealed envelope duly super scribed with the words “Tender for AMC
of SERVERS, COMPUTERS, PRINTERS, UPSs, VOIPs, LAN, NETWORK SWITCHES
& Other ITEMS”. The sealed cover containing separate envelopes for Technical and
Financial Bids should be dropped in the Tender Box kept at Ground Floor, E.S.I.
Corporation, Regional Office, No.143, Sterling Road, Chennai-600 034 latest by 14.00
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Hours on 17/08/2021 which will be opened at 11.00 Hours on 18/08/2021. Financial bids
in respect of the bidders who fulfill the eligibility qualifications in the Technical Bid and
records as per para 8.16 in the tender shall only be considered for evaluation.
8) If any information furnished by the applicant is found to be false at any stage, the
application shall be cancelled and applicant shall be liable to be debarred from tender.
9) E.S.I.C. reserves the right to reject any or all applications without assigning any reason.
10) Only the applications complete in all respects will be considered for evaluation.
11) Any amendment/ any corrigendum to this tender will be published on the above websites
only and not in print media. Bidders should regularly visit the above websites to keep
themselves updated.
Chennai - 600034
Additional Commissioner &
Regional Director
Date : 26/07/2021 E.S.I.Corporation,
Regional Office, Chennai
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TENDER DOCUMENT
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Appendix-I
GENERAL TERMS AND CONDITIONS OF CONTRACT
1. Delivery of Tender
The e-tender to be filled online on e-procurement portal as per prescribed format after
which the relevant supporting documents, including Forms 'A', 'B', 'C' and „D‟ of Appendix-IV duly
filled in, and the Appendices duly completed and signed in each page should be submitted. The
bid documents (Separate covers for Technical and financial bid) should be submitted in sealed
cover and addressed to the Additional Commissioner &Regional Director and dropped in the
Tender Box kept at Ground Floor, E.S.I. Corporation, Regional Office, No.143, Sterling
Road,Chennai-600 034. The top of the envelope should contain the following superscription.
"Tender for AMC of Servers, Computers, Printers, CCTVs, UPSs, VOIPs, LAN, & Other
Items to be opened on date 18/08/2021 at 11.00 Hrs."
Incomplete bids are liable for rejection. ESIC reserves the right to reject any tender
without assigning any reason. Only one bid should be enclosed in one envelope.
2. Last Date and Time for Receipt of the Tender
Online submission in the e-procurement portal can be made till 11.00 AM on
17/08/2021 after which bid submission will not be allowed in e-procurement portal.
Submission of physical copy of the Tender Documents and supporting documents should be
done on or before 17/08/2021; 14:00 Hrs in the tender box kept in the Ground Floor at ESIC,
Regional Office, Chennai. In the event of the said date of opening of the tender being declared a
closed holiday for Govt. Offices/ESIC; the date of receipt and opening of the tender(s) will be the
next working day at the same time & place.
2a. Prebid Meeting
Prebid meeting will be held at the E.S.I.CORPORATION, Regional Office, Chennai-
34 on 09/08/2021 at 3.00 P.M. In the event of the said date being declared a closed holiday for
Govt. Offices/ESIC; the pre-bid meeting will be the next working day at the same time & place.
The representative authorized by the bidder with an authorization letter shall be present and sign
the register evidencing their attendance.
3. Opening of Tender
ESIC will open all eligible bids at 11.00 Hrs. on 18/08/2021 in the presence of bidders'
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representatives who may choose to attend the 'tender opening' at the following location:
ESI Corporation, Regional Office,
TamilNadu Region, Panchdeep Bhawan, 143, Sterling Road, Nungambakkam,
Chennai-600 034.
The representative authorized by the bidder shall be present and sign the register
evidencing their attendance. ESIC shall not be held responsible in any manner whatsoever
in case the bidder or his representative fails to sign in the register provided for this
purpose. A person not signing as above shall be deemed to be considered not attended
the meeting and shall be dealt with accordingly.
If the delay shall have arisen from any cause, such as strikes, lockouts, fire accidents,
riots etc, which the ESIC may admit as reasonable ground for further time, it may allow such
additional time required by circumstances of the case only for extending the opening. The ESIC
may also change or extend the date and time of opening of the tender without assigning
any reason whatsoever.
ESIC reserves the right for accepting the whole or any part of the tender without
assigning any reason to the bidder.
4. Special Instructions
i. Rates quoted should be in Indian Currency and should be inclusive of G.S.T. as applicable
and should be shown separately for each item of work and should be marked 'NIL' if not
being charged separately. Any ambiguous quote on these accounts shall render the tender
liable to be rejected. Tenders not complete in all respect are liable to be rejected. The bid may
be submitted on firm rate basis.
ii. The bidder shall, wherever called upon to do so, give full information with reference to the
services in hand and shall permit the Additional Commissioner and Regional Director or any
other officer nominated by him to inspect the premises of the tenderer / client at all
reasonable times and shall give full assistance and information as may be required by him in
connection with the contract.
5. Signing of Tender
The tender will be liable to be rejected in case complete information is not given therein,
individuals signing tender or other documents connected with the contract must specify as to
whether he is signing as:
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i) 'Sole Proprietor' of the firm or his Attorney.
ii) 'Registered Active Partner' of the firm or his Attorney.
In case of Vendor registered under the Companies Act (new as well as old) and firms
registered under the Indian Partnership Act, the person signing must clearly indicate his
capacity in which he is signing (e.g. Secretary, Manager, and Partner etc.). In case it is
being signed by an attorney or representative the signatory shall produce a copy of the
documents empowering him to sign, if called upon to do so.
6. Key Deliverables:
ESIC intends to obtain the Annual Maintenance services from reputed and experienced services
under AMC include the following key deliverables:
a) Call Management Services- Receipt, recording and attending of calls.
b) Desktops and Peripherals Management Services- Hardware/Software servicing / maintenance in condition.
c) Servers Management Services- Hardware / Software servicing / maintenance in condition.
d) Printer Management services -Hardware / Software servicing / maintenance in condition.
e) Earthing Management Services- Maintenance and repair of existing earthing and to
keep the readings within the permissible limits.
f) Network Management Services- Switches (POE/NPOE) /Distributers/Patch panels/LAN Cables/Hardware/ Software servicing /configuration/ maintenance in condition.
g) Preventive and Proactive Maintenance of Equipments- Routine checks and maintenance of IT Assets (Cable dressing for the items in the Network Rack wherever required).
h) CCTV Management Services – Maintenance and upkeep of all the CCTV cameras, NVR/DVR and television displays
i) UPS Management Services- Maintenance and upkeep of all online and offline UPS including Batteries.
j) VOIP (Voice Over Internet Protocol) Phone Management Services- Maintenance of all VOIPs present in the premises.
k) Video Conferencing Management Services – Hardware/Software Maintenance of all Video Conferencing Equipments.
l) Projection items Management Services– Maintenance and upkeep of all items viz. Projection(s), Switcher,RF Amplifier, Motorized Screen(s), Mike(s) Servicing/Maintenance in condition.
6.1 Maintenance by the agency, including preventive dusting/cleaning and Tagging of all items
under AMC as detailed in Appendix-III in the period specified.
7. Period of validity of bids
Bids shall remain valid for 90 days after the date of tender opening prescribed by the ESIC; a bid
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valid for a shorter period would be liable to be rejected by the ESIC as non-responsive.
In exceptional circumstances, the ESIC may solicit the bidder consent to an extension of the
period of validity. The request for the response thereto shall be made in writing (or by cable or
telex or fax or email).
8. Other General / Eligible Conditions of Contract
8.1. In the interpretation of the contract and the general and / or special condition governing it,
unless otherwise required: -
a) The term 'Contract' shall mean the invitation to tender, the instructions to tenderer, the
acceptance of the tender, particulars thereinafter defined and those general and special
conditions as may be added.
b) The term 'Contractor' shall mean the person, firm or Vendor having Main/ Registered /
Zonal / Branch office at Chennai with whom the order for providing AMC Services is
placed and shall deem to include the contractor's Successors (approved by the ESIC),
representatives, heirs, executors and administrators unless excluded by the contract.
c) 'Contract value' shall mean the sum accepted or the sum calculated in accordance
with the rates accepted by or on behalf of ESIC.
d) The term Customer or 'Corporation' or 'ESIC' shall mean „the Regional Office,
Tamilnadu, Employees' State Insurance Corporation.
8.2 Validity of contract: The contract shall be valid for a period of 1(ONE) year from the
date so specified in the award in accordance with the terms and conditions mentioned
herein. The contract may be extended for any other period on the same terms and
conditions with mutual consent of the parties and at the discretion of Employees’ State
Insurance Corporation. ESIC will have exclusive right to terminate the contract by giving
one month’s notice. The Vendor has to give 3 months’ notice before cancellation of the
contract. Contravention of the same would lead to forfeiture of performance guarantee /
Security money along with all outstanding dues.
8.3. Authority of person signing documents: A person signing the tender form or any documents
forming part of the contract on behalf of another shall be deemed to warranty that he has
authority to bind such other and if, on enquiry, it appears that the person so signing has no
authority to do so, the ESIC may, without prejudice to other civil and criminal remedies, cancel
the contract and hold the signatory liable for all costs and damages.
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8.4. Responsibility for executing the contract: The agency is to be entirely responsible for the
execution of the contract in all respects in accordance with the terms and conditions as specified
in the acceptance of tender.
8.5. The agency shall not sublet, transfer or assign the contract or any part thereof. In the event
of the contractor contravening this condition, Additional Commissioner and Regional Director,
ESIC, R.O., Tamilnadu shall be entitled to place the contract elsewhere on the contractors
account at his risk and cost and the agency shall be liable for any loss or damage, which the
ESIC may sustain in consequence or arising out of such replacement of the contract, apart from
forfeiture of the Security Deposit and / or invoking the Bank Guarantee given for due
performance of the contract, for such breach. The Additional Commissioner and Regional
Director, ESIC, R.O., Tamilnadu or the Competent Authority of the ESIC may grant such
permission for substitution, subject to any further conditions as it may deem necessary
on the existing as well as the proposed contractor and both of them shall be bound to
comply with such further condition as may be imposed.
8.6. Earnest Money Deposit Declaration: The tenderer has to submit EMD Declaration as
per Form – D. The Technical Bids dropped in the tender box will be opened first and only after
the verification of EMD declaration from, the tender will be considered for evaluation of Technical
Bid.
8.7. Performance Guarantee: On acceptance of the tender, contractor shall within the period
specified by ESIC, deposit as Performance Guarantee, a sum equivalent to 3% of the estimated
annual tender value of the contract in the form of Demand Draft or Bank Guarantee in favour of
“ESI Fund Account No.1” which will be valid for 18 months from the date of contract. No interest
shall be paid on the Performance Guarantee, deposited by the contractors. The ESIC shall
be entitled to forfeit the Performance Guarantee or any part thereof without prejudice to any
other remedies provided in the contract or available under the law for non-performance or failure
to satisfactorily perform the contract as per terms and conditions.
a) If the contractor is called upon by the office of the ESIC to deposit Performance
Guarantee and the contractor fails to provide the security-cum-performance guarantee
within the period specified/granted, such failure will constitute a breach of the contract
and the office shall be entitled to make other arrangements at the risk and expense of the
contractor whereby the contract shall be awarded to the next eligible bidder in order.
b) On due performance and completion of the contract in all respects, the Security Deposit
will be refunded to the contractor without any interest after deducting penalty and other
charges, having remained unrealized, if the same cannot be realized from the
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contractor's pending bills.
8.8. Recovery of sums due: Whenever any claim for the payment of a sum of money arises out
of or under this contract against the contractor the ESIC shall be entitled to recover such sum by
appropriating, in part or whole the security money deposited by the contractor and/or by
deduction from the pending bills of the contractor. When there remains a balance of the total
sum to be recovered, it shall be deducted from any sum due to them or which at any time
thereafter may become due under this or any other contract with the ESIC. If this sum is not
sufficient to cover the full amount recoverable, the contractor shall pay to ESIC on demand the
remaining balance due along with interest at the rate of 12% per annum from the date when
the first demand is made till the date of actual payment for each day of delay.
8.9. Insolvency and breach of contract: ESIC may at any time, by notice in writing, summarily
terminate the contract without compensation to the contractor in any of the following events, that
is to say:-
i) If the contractor being an individual or firm, such individual or any partner in the
contractor's firm as the case may be, is at any time adjudged insolvent or has a
receiving order or orders for administration of his estate being made or any
proceedings for liquidation or composition under any law of insolvency being or not
for the time being in force or has made conveyance or assignment of his effects or
enter into any arrangements or compromise with his creditors for suspend payment
or if the firm be dissolved under any law which governs it or which is otherwise for
the time being in force; or
ii) If the contractor being a Vendor registered under any law for the time being in
force, passes a resolution for winding up or the court passes any order for the
liquidation of the affairs of the Vendor or that any Liquidator, Receiver or Manager is
appointed for the management of the affairs of the Vendor; or
iii) If the contractor commits any breach of this contract or any other direction of the
customer issued from time to time not otherwise specifically provided in this
contract, the customer can terminate the contract without compensation to the
contractor which shall be without prejudice of its right to claim the damages which it
may have suffered due to such breach of contract or of the direction issued by the
customer.
8.10. Arbitration: in the event of any question, dispute or difference arising under these
conditions or any special conditions of the contract, or in connection with this contract, except as
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to any matter the decision of which is not specially provided for by these or the special
conditions, the same shall be referred to the sole arbitration as per the decision of the Additional
Commissioner and Regional Director, ESIC, Tamilnadu as per Arbitration & Conciliation Act,
1996. The venue of arbitration shall be at Chennai.
8.11. That no person other than the Additional Commissioner and Regional Director, ESI
Corporation, Tamilnadu or the person appointed/approved by him should act as arbitrator.
8.12. Upon every such reference, the assessment of the costs incidental to the reference and
award respectively shall be in the discretion of the arbitrator.
8.13. Subject as aforesaid to the Arbitration & Conciliation Act, 1996 and the rules there under,
any statutory modifications thereof for the time being in force shall be deemed to apply to the
arbitration proceedings under this clause. Work under the contract shall, if reasonably possible,
continue during the arbitration proceeding so as to ensure continuity of the business of the
customer, other than the ones which are subject to arbitration, shall normally be withheld on
account of the arbitration proceedings unless it is considered necessary to do so to cover the
quantum of amount likely to be recoverable from the Tenderer.
8.14. For the purpose of the contract including arbitration proceedings there under, the
Additional Commissioner and Regional Director, ESIC, Tamilnadu or an officer authorized by
him, shall be entitled to exercise all the rights and powers of ESIC.
8.15. Assistance to contractor: The contractor shall not be entitled to assistance either in the
procurement of raw materials required for the fulfillment of the contract or in the securing of transport
facilities which they have to arrange on their own.
8.16. Eligibility Testimonial and records to be furnished: The bidder should enclose the
following records, duly self-certified, in support of their bonafide:-
a) Testimonials from not less than three (3) Govt. / Semi-Govt. / Public Sector
Organisations/Banks/Corporate firms** regarding their satisfactory performance of similar
contract in the last three financial years ending 2020-21 subject to the condition that at
least 1(One) contract should have been executed from the Govt./Semi-Govt./Public
Sector organization/Banks(In Form 'A')
(**In respect of corporate firms, the maintenance contract should have been at least for
minimum of 1000 desktops).
The documentary evidence in the form of work order/Successful completion certificate
with clear cut indication of the amount of AMC works executed is to be submitted and the
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sum of such AMC works executed should have annual turnover of Rs. 3 Crores or more
in each year in the last 3 financial years ending 2020-21. (In Form 'B')
b) Copy of three years audited balance sheet and profit and loss account which should
have annual turnover of Rs. 3 Crores (Rupees Three Crores) or more in each year in
similar nature of work in the last three financial years ending 2020-21 if available, else the
last three financial years ending 2019-2020 and should have been profitable.
c) List of Professionally qualified personnel (hardware/software/network engineering) of
the vendor indicating at least 100 qualified personnel on the rolls of the agency. (In
Form 'C')
d) Earnest Money Deposit Declaration form (In Form ‘D’)
e) Declaration regarding Blacklisting/Non blacklisting (In Form ‘E’)
f) Copy of Certificate of registration/incorporation of the agency.
g) Copy of Trade license as may be applicable.
h) Copy of Income Tax Registration Certificate/PAN and GST.
i) Code Nos. of ESIC & EPFO along with documentary proof.
j) Escalation Matrix, (Name/Designation of persons if matter is not solved at Resident Cum
Field Engineer's Level to whom the matter may be forwarded by Engineer himself or
ESIC), in accordance with Appendix II under clause 2.6 of Special Terms & Conditions
for contract / scope of work of this contract.
i) Copy of ISO Certification i.e. ISO 20000 etc. in Services related to IT infrastructure repair
and maintenance etc., if any,
j) Business name and constitution of tendering firm: if the firm registered under
i) The Indian Companies Act, 1956
ii) The Indian Partnership Act, 1932
iii) Any other Act.
In the absence of any of the aforesaid documents, the bids may not be accepted at the
discretion of ESIC.
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Appendix-II
SPECIAL TERMS & CONDITIONS FOR CONTRACT/SCOPE OF WORK
1. Key Deliverables/Scope of Work:
1.1 Provision of comprehensive maintenance services of the computers and peripherals,
network and other related devices on site at various offices and Health Care facilities of ESI in
the state of Tamilnadu mentioned in Appendix-V.
On the first visit by the Vendor to the ESIC & ESIS Field units, the IT Assets in the
locations are to be tagged with unique IDs (sticker/bar code with contact information) and the list
of assets with unique IDs is to be shared to ESIC. This list will be taken for Comprehensive
maintenance of IT Assets. ESIC reserves the right to add any further IT item(s) as and when
required under the same AMC with same rates and terms and conditions as mutually agreed
between ESIC and the Vendor, and the payment for which shall be made on Pro-rata basis.
The agency shall provide Resident Cum Field Engineers (RCFEs) with
Computer/Hardware Engineering qualification (with minimum one year of experience in the field)
technical person for attending the routine maintenance related complaints of the attached office
and other ESIC/ESIS field units within the city limits. The list of ESIC/ESIS location under city
limits will be determined by the heads of respective R.O/SRO. For other areas, the agency shall
resolve the issues by arranging Service Engineers other than RCFEs at their own cost.
Besides, the agency shall provide any other expert Engineer (fees inclusive in AMC Charges)
from time to time as may be required, for assistance to RCFEs, in case the latter is not able to
intervene and solve some complaints. The Resident Cum Field engineers are to be provided at
the following locations.
Sl.No. ESIC LOCATIONS ATTACHED OFFICE REQUIREMENT
1. Regional office, Chennai R.O, CHENNAI 4
2. Sub Regional Office, Coimbatore SRO, COIMBATORE 3
3. Sub Regional Office, Madurai SRO, MADURAI 3
4. Sub Regional Office, Salem SRO, SALEM 2
5. Sub Regional Office, Tirunelveli SRO, TIRUNELVELI 2
6. ESIC Hospital, K.K.Nagar, Chennai ESIC HOSPITAL, K.K.NAGAR,
CHENNAI 1
7. ESIC Hospital, Tirunelveli ESIC HOSPITAL, TIRUNELVELI 1
8. ESIS Hospital Coimbatore SRO, COIMBATORE 1
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SITES TO BE VISITED BY THE RESIDENT CUM FIELD ENGINEERS
Sl.
No.
Station of RCFE JURISDICTION
1. Regional Office, Chennai ESIC Branch Offices/Dispensaries (Chennai city limit),
2. ESIC Hospital, K.K. Nagar ESIC Hospital, K.K. Nagar,
Branch Office - Kodambakkam and M.R. Office
3. ESIS Hospital, Ayanavaram ESIS Hospital, Ayanavaram, RAMO – Chennai
and DMS-Chennai
4. ESIS Hospital, Vellore ESIS Hospital, Vellore, ESIC Branch Offices/ Dispensaries of
Ranipet, Vellore and Ambur areas
5. Other locations The jurisdiction will be decided by the attached
SRO-In-charges
These Resident Cum Field Engineers should be available at all the working days in the
above places. Salary for the Resident Cum Field Engineers will be calculated on the basis of
the Attendance certificate furnished by the concerned Regional Office/Sub-Regional
Offices/E.S.I.C Hospitals. The Attendance Certificates in respect of the REs at ESIS Hospitals
will be forwarded by the SROs Concerned. The RCFEs shall work under the
supervision/guidance/directions of the IT Officer/ IT Managers/ IT Assistants or any other
personnel authorized in this regard at the Regional Office/ Sub Regional Office/ESIC Hospitals.
In addition to the trouble shooting of the complaints raised by the users, they will also do such
work assigned by the aforementioned personnel relating to the general maintenance/ up
keeping or enhancement of the equipment/devices under AMC including intra-location transits.
The Resident Cum Field Engineers are to be made available on holidays in case of urgent need
Sl.No. ESIC LOCATIONS ATTACHED
OFFICE REQUIREMENT
9. ESIS Hospital, Salem SRO, SALEM 1
10. ESIS Hospital, Madurai SRO, MADURAI 1
11. ESIS Hospital, Sivakasi SRO, MADURAI 1
12. ESIS Hospital, Ayanavaram RO, CHENNAI 1
13. ESIS Hospital, Hosur SRO, SALEM 1
14. ESIS Hospital, Vellore RO, CHENNAI 1
15. ESIS Hospital, Trichy SRO, SALEM 1
TOTAL 24
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without any additional cost. In the absence of RCFEs at any locations, substitute engineers with
requisite qualification shall be provided by the agency, failing which penalty will be levied.
2. Call Management Services
a. Providing a single point contact for Registration of complaints through Telephone in local
language (Tamil) / Email / Online portal.
b. Maintain help-desk telephone number with minimum 2 lines for complaint registration
and the response time should not be more than 2-3 minutes for complaint registration.
c. Cost of telephone connections will be borne by the contractor.
d. Problem escalation contact details, in case of service levels not adhered.
e. Logging of user calls and giving a ticket number through software. Users should be
provided with call closing option.
f. Tracking each call to resolution.
g. Escalation of calls if necessary, to get the same resolved.
h. Monthly analysis/report of calls received and resolved along with call closing time should
be submitted to ESIC every month.
i. Identification and resolution of chronic faults and problems.
j. Service Provider‟s sticker with contact number and asset ids to be pasted on each IT
asset.
3. Desktop and Peripherals Management Services
a) Tagging of IT Assets with unique serial numbers
b) Support for Vista/Windows 7/8/10, Office/MS-Office 2000/2003/2007/2010, and other
software installed thereon.
c) Antivirus Support- Installation and upgradation/updating of anti-virus software.
d) Maintenance of all related Hardware including display devices, bio-metric devices, CCTV
cameras and NVR/DVR configuration etc.
e) Replacement/upgrade of all hardware including keyboard, mouse, Monitor, Motherboard,
RAM, HDD, SMPS, Power cable, VGA/HDMI/DP Cables, Scanner power adapter,
Laptop power adapter & battery, etc.
4. Server Management Services
a) Support of Linux/Windows
b) Server Applications and Configuration Changes.
c) Printer Management.
d) Anti – Virus related to system maintenance.
e) Desktop LAN connectivity
f) Network Security
g) Maintenance of all related Hardware including display devices.
5. Network Management Services: LAN Management
I. Management of Proxy Servers, Switches, Hubs, L3 switches (Distributers), I/O Boxes
and cabling.
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II. Ensure complete connectivity of the computers with respective networks.
III. Activity related to trouble shooting of connectivity related problem including
a. Testing and verification related to Network Interface Card (NIC) being bad.
b. Problem related to device drivers of NIC being corrupted.
c. Verifying and testing version IP, IRQ and other ID issues related to NIC as and
when required.
IV. Identifying and trouble – shooting physical (NIC, UTP etc.) connectivity problems at the
desktop (user) as well as at the HUBS/Switches /Router ends i.e. giving point to point
network connectivity solution including crimping.
V. Identifying and trouble shooting of defective parts on the Hubs/Switches up to the router.
VI. Ensuring print services for network printers.
VII. VOIP Phone maintenance/Servicing
VIII. Maintenance of existing nodes and LAN cables
IX. Providing additional nodes as and when need arises.
6. Printer Management Services
a) Repair and maintenance of all types of printers including MFP.
b) Configuration of Network printers.
c) Replacement/upgrade of fuser unit, USB cable, power cable or any parts of the printer
except cartridges.
d) Preventative maintenance to be carried out quarterly.
7. UPS Management Services
a) Support for all types of listed UPS installed in the premises including guiding the staff for
proper upkeep of UPSs.
b) Maintenance of all related UPSs including replacement of defective boards/circuits and
connectors;
c) Preventive/proactive maintenance of UPSs including monthly cleaning of parts/covers
with periodical testing of loss and idle stand by UPSs for its functional condition.
8. Video Conferencing Management Services
a) Support for all types of listed Video Conferencing items installed in the premises
including guiding the staff for proper upkeep of the same.
b) Maintenance of all related items including replacement of defective boards/circuits and
connectors.
c) Preventive/proactive maintenance of the projection/display items including monthly
cleaning of parts/covers.
9. Report and Review
9.1 Process Documentation
a) Call Register
b) Call Summary
c) Daily Call pending report
d) Resident Cum Field Engineers attendance report.
Page 16 of 42
9.2 Working days and working Hours
LOCATION WORKING DAYS WORKING HOURS
Regional Office/
Sub Regional Office/ Branch
Office
Monday to Friday 09.15 A.M. to 05.45 P.M.
Hospitals ** Monday to Friday 09.00 A.M. to 04.00 P.M.
Saturday 09.00 A.M. to 02.00 P.M.
Dispensaries
Monday to Saturday 07.00 A.M. to 10.30 A.M.,
04.00 P.M. to 06.30 P.M.
2nd Saturday, Sunday and
Holidays 07.00 A.M. to 10.30 A.M
** Although this is the normal working hours of the Hospitals/Office, the Agency has to attend any
break down calls anytime, if required since the inpatient services are 24X7.
10. Other Conditions
10.1 The Annual Maintenance Contract includes preventive as well as corrective maintenance of
all hardware and software components under AMC.
10.2 ESIC is at the full discretion to make pre-informed visits(s) to vendor‟s premises to check
the capabilities of the vendor before and /or after award of tender.
10.3 ESIC is at the full discretion to interview the person(s) deputed as Resident Cum Field
Engineers to assess the capabilities with respect to the tender awarded.
10.4 AMC shall cover each and every part including plastic body and parts, replacement of any
part necessary for keeping the computers/printers/ UPS/Inverter Battery etc. active and free
from any defect/disturbance, any unscheduled call for corrective and/or preventive
maintenance services, taking appropriate measures/steps in time to set right the
malfunctioning of the computers/printers etc. The replacement of all spares including plastic
parts and body is included in the AMC. The replacement of all defective parts with OEM
parts will be done by the service provider without any extra charge. These parts includes
Monitor, Power supply Cables (Power, HDMI, VGA, DP), Key Board, Mouse, Mother Board,
HDD, Optical Drive , Scanner power adapter, Laptop adapter & Battery etc. Recovery of
data from damaged, crashed HDD is also covered under AMC. The AMC agency has to do
the service for each case on best effort basis. Used/repaired parts of any other brand from
any other source are not generally acceptable. However, repairs can be done subject to
restoration of proper functioning/efficiency of computer equipment.
Page 17 of 42
10.5 In case of need to replace any item/component, the agency shall provide OEM parts or
original make genuine parts/components of similar or higher configurations.
10.6 The agency shall produce the Cash Memos / Certificate / Document in proof of providing
genuine components to replace the faulty ones on demand.
10.7 a) The Agency shall ensure to abide by the copyright, Intellectual Property rights and other
laws as may be applicable for providing any replacements for any malfunctioning of
components/items/software under AMC and violation of any legal requirement by the
agency in this regard shall lead to termination of the contract forthwith and forfeiture of
security money. Besides, ensuring compliance to all legal requirements will be the
responsibility of the agency, failure to do so would lead to consequence aforesaid and the
contractor will keep the corporation indemnified against any liability which may arise in this
account.
b) The AMC Provider should promptly comply with all the statutory regulations including labour
laws / regulations like payment of minimum wages, ESI, EPF etc. as may be applicable.
c) The AMC provider shall keep ESIC indemnified against all losses and responsibilities arising
out of any violation/non compliance in respect of a & b above.
10.8 DISMANTLING/ REINSTALLATION :In case any computer / equipment is required to be
shifted from one place to another within same office or in same premises - its dismantling
from old location and reinstallation at new location shall be done by the vendor. For other
locations outside the building/ campus transportation cost will be borne by the ESIC.
11. The AMC provider shall undertake preventive and actual earthing issues as and when required.
11.1 The AMC provider is required to carry out Corrective Maintenance/Preventive Maintenance
activity as per the instructions and standard procedures, stipulated by the OEM.
11.2 Maintenance Task: In addition to the preventive maintenance, ESIC intended to carry out
the following tasks:
1) Cleaning of the Hardwares - Internal and External parts (CPU, Monitor, Keyboard, Mouse,
Printer, Switch)
2) Disk Cleaning: Defragmentation, Clearing of Cache Memory, Clearing of Temporary and
prefetching Files, improve the RAM Usage and the performance of CPU.
3) Software Maintenance: Clearing of Browser history, Updation of Antivirus, removal of
unwanted software‟s. Creation of Bookmarks for ESI Related portals as suggested by the
ESI Officials, Clearing of unwanted files in the desktop.
Page 18 of 42
4) Network Maintenance: Cleaning of Rack, Cable dressing (crimping if needed), First Level
Trouble shooting for Modem, Router, switches. Check and assure the functioning of the
existing IO ports.
5) UPS and Earthing Maintenance: UPS/Battery/water top up/terminal checking/dusting and
cleaning.
Maintain and ensure the following earthing parameters - a. P-N=220 to 240 V, b. P-E=220 to 240 V, c. N-E= less than 2V Earthing should be less than 2V.
The tools (Tool Kit, Blower, Crimping Tool, LAN Tester, etc) required for the above work should
be brought by the Engineer.
11.3 i) The contract shall be on a comprehensive maintenance service basis, no extra charge
for any general wear and tear/spare parts, etc. shall be made by the ESIC except
consumables, burnouts and physical damage. During the contract period it will be the
responsibility of the vendor to keep the equipment in perfect working order.
ii) The repair works will have to be carried out at the location of the equipment except in the
exceptional circumstances where the equipment or any component may be required to be
taken out for repairs in workshop. In such cases the standby arrangement shall have to be
made by the vendor and in no way the working of computer shall be held up for want of any
standby (Equivalent or Higher product) arrangements.
iii) If ESIC feels that any of the IT Assets was not properly maintained/ serviced by the Vendor
or does not function for reasonable period after repairs, a suitable deduction from the bills
will be made. The decision of ESIC as regards to the reasonableness of deduction will be
final and binding on the Vendor.
iv) ESIC may terminate the contract at any time without assigning any reason thereof, if the
work of the Vendor is found to be unsatisfactory and ESIC will be at liberty to entrust the
same to any other firm/Vendor at the risk and expense of the defaulting Vendor. In this
connection, the decision of ESIC shall be final and binding upon the Vendor.
v) In all matters of dispute relating to this contract, the decision of ESIC will be final and
binding upon the Vendor.
vi) While submitting the quotation, the bidder is deemed to have read, understood and
accepted all the terms and conditions stated in this document and no change, whatsoever
desired, will be entertained by ESIC.
vii) In the event of the contractor failing to observe or perform any of the conditions of the work
Page 19 of 42
as set out herein or execute the work with regard to the material and printing quality to the
satisfaction of and by the time fixed by the ESIC etc. in executing the work, the deposited
money will be forfeited to the ESIC and the contract will be terminated immediately. The
contractor shall be liable to make good the loss(es), if any, that may be suffered by the
ESIC due to his/her action and/or omissions.
viii) In respect of UPS Batteries, all activities of Repair and Maintenance will be part of AMC
and no other charges are payable. In the cases where the Batteries are to be replaced
beyond their expected period of life, the batteries will be procured separately by ESIC.
However, for the need of replacement of batteries, the decision of ESIC will be final and
binding on the AMC agency.
12. STANDARD OF PERFORMANCE AND PENALTY FOR FAILURES
12.1 The AMC provider shall ensure the following TAT (Turn around Time) for resolution of the
issues:
a) The issues/calls logged of a particular location is to be resolved within 24 hours.
b) LAN Cabling work shall be done by the vendor within 3 working days from the date of issue
of the order.
c) In case of failure of the technical personnel to attend the complaints within the stipulated
time mentioned above, penalty charges will be levied.
12.2 Further, in case the AMC provider is unable to resolve within the above said TAT, at his
own option he may provide standalone equipment against the faulty one. In the event of
failures with respect to the above standards of performance, penalty charges will be levied as
per the table below.
Sl.No ITEMS Penalty amount
in Rs./day
1. Computer with Windows OS 500
2. Scanner - All types 100
3. Printer - All types 400
4. Mouse 100
5. Keyboard 100
6. LAN Cabling Work 2000
7. Monitor 400
8. Switch ( POE & NON-POE) 500
9. VC Device 500
10. Plasma TV 500
Page 20 of 42
Sl.No ITEMS Penalty amount
in Rs./day
11. LED TV 500
12. NVR/DVR of CCTV 1000
13. Bullet / Dome Camera of CCTV 250
14. VOIP (Phone) 150
15. Inverter 500
16. UPS - All types 500
17. Projector 1000
18. Amplifier 100
19. Motorized Screen 250
20. Biometric Finger Print Scanner 150
21. Any other IT Equipment 250
22. Penalty for Absence of Resident Cum
Field Engineer 1000
12.3 In case of failure of the agency to attend the calls within the stipulated time mentioned in
the para 12.1, the calls will be attended by the Resident Cum Field Engineers at the
district Headquarters and the Conveyance charges/expenditures shall be deducted
from the AMC payment in that quarter in addition to the penalty charges.
12.4 The agency shall, in no case, replace any item/component with inferior item and if found
doing so, the contract shall stand terminated forthwith and security deposit shall be
forfeited.
12.5 ESIC reserves the right to reject any or all the bids and cancel the tender without
assigning any reason.
12.6 The calls will be received centrally and shall be provided daily to the concerned Service
Engineer/Help Desk by the concerned official of the department or any
designated/nominated branch and shall be attended immediately on receipt of the
same. The firm shall maintain proper service call sheets/Register which will be duly
signed by the Engineer and the User of the equipment and Central Call Register shall
be updated accordingly. Every such call attendance slip should be duly signed by the
user confirming the resolution of issue preserved by the AMC vendor and should be
produced and submitted on monthly basis to the corporation and to be produced on
demand.
12.7 Computer power cables, printer port, chords and power cable, HDMI Cables, DP
Cables, VGA Cables, etc. are also covered under AMC.
Page 21 of 42
12.8 The service Provider shall also be responsible for cleaning and removal of virus of any
nature.
12.9 ESIC shall not be responsible for any use of unlicensed antivirus software, if any, used
by the service provider; the responsibility shall rest with the service provider for using
unlicensed software.
12.10 Hard Disk, Logic Cards, SMPS, Mother Boards should not be repaired and shall be
replaced with OEM branded parts/products only. However, repairs can be done
subject to restoration of proper functioning /efficiency of computer equipment.
12.11 The similar equipments currently covered under warranty/AMC/Otherwise may be
included in the maintenance contract on expiry of such period and equipment under
this maintenance contract, those are replaced/otherwise during the contract period will
be withdrawn from the maintenance contract. Any addition to / withdrawn from, would
involve proportionate increase or decrease in the maintenance charges (Charges of
similar equipment of this contract will be calculated proportionately for remaining period of
the contract) at any time during the contract.
13. Payment Terms
13.1 The Comprehensive maintenance charges shall be payable to the service provider in
equal quarterly installments and paid within 15 days of the succeeding quarter of AMC
Period after deducting penalties if any, subject to the satisfactory performance of the
vendor.
13.2 Any increase or decrease of taxes, duties or prices of components, etc. will not affect the
AMC rates during the entire period of AMC.
13.3 No extra remuneration for Resident cum Field Engineer or any kind of TA/DA would be
admissible and only the mutually agreed sum as per contract would be payable.
13.4 The special work charges (LAN Cabling Work/Creation of Earthing pits) shall be payable
to the service provider based on the certification of the Concerned Officer authorized by
ESIC at the respective location (RO/BO/SRO/ESIC Hospital).
14. Agreement:
The selected vendor shall have to sign on standard agreement, on non-judicial stamp paper
of appropriate value, containing details of terms and conditions after issue of letter of intent (LOI),
to commence the AMC. All the terms and conditions of this tender document shall deemed to have
been part and parcel of the agreement.
Page 22 of 42
15. Commencement:
1. The AMC shall be commenced by the selected agency from the effective date of
commencement of AMC.
2. All the systems and peripherals under AMC shall be jointly verified by the contractor and
the customer and conditions of the same shall be noted on the date of commencement of
AMC.
16. Severance:
At the time of termination of contract and of the contract period including extended period, if
any, or otherwise, the agency shall tender back all the systems and peripherals and components
under their AMC in good working conditions failing which, the same would be got rectified at the
agency„s cost and risk and sum will be recovered from the unpaid bill or security deposit or in case
the same being higher as per the terms of the contract entered between the parties.
Page 23 of 42
Appendix-III
DETAILS OF COMPUTERS, PRINTER, ETC. FOR A.M.C. DURING 2021-22
(Number of items may vary marginally on redistribution, if any and shall be finalized by joint
verification by both parties for the purpose of AMC)
Part-I
TYPE OF EQUIPMENT
Quantity
(Approx.
in No.)
Rate per annum
per item
(including GST if
any)
Total
AMC
charges
Remarks /
verification
WIPRO 382xx, Intel Core 2Duo E8400, 2 *2
GB DDRII 667 RAM memory or better with
4GB expandability, 160GB 7200 rpm SATAII
(3Gb/s) Drive
463
WIPRO---Model 37155, Intel Celeron 430,
1.8GHz, 512KB, 800MHz FSB or better, 1GB
DDRII 667 RAM Memory or better with 4GB
expandability, 160GB 7200 rpm SATAII
(3Gb/s) Drive
505
DELL Optiplex 5060MT Intel Core i5 - 8500
(6-Core, 9MB Cache, up to 4.1GHz, 65W),
4GB DDR4, 3.5 inch 1TB 7200rpm SATA Hard
Disk Drive 8x DVD+/-RW 9.5mm Optical Disk
Drive,WINDOWS10 PRO
107
DELL Optiplex 5050 MT- Intel Core i5-7500
(QC/6MB/4T/ 3.4GHz/65W)- 4GB 1x4GB
DDR4 2400MHz- 3.5" 1TB 7200rpmHDD
44
ACER M6650G - Intel i5 7th Gen, 4GB RAM
DDR4, 1TB HDD 26
ACER VERITON -M200-H110 -INTEL I5 7400-
4GB DDR3-1 TB-WINDOWS 10 50
HP Desktop Pro A G2 Microtower PC- AMD
Ryzen 5 PRO 2400G 8TH GEN with Radeon
Vega Graphics 3.60 GHz /4 GB DDR4/1 TB
7200 RPM
144
HP 406 G1 Microtower PC- Core i5-4570,
4GB DDR4, 500GB HDD & Win 8.1 Pro 4
HP Pro One 400 G1 19.5-inch Non-Touch All-
in-One PC-core i5 - 4590, 4GB DDR4, 500GB
HDD & Win 10 Pro
4
DELL-VOSTRO 260S- Core I3-2120, 2GB
DDR3, 500GB & Win 7 Pro,19" 4
Page 24 of 42
HP- HP280G3MT- Core i3-6100, 4GB DDR4,
1TB HDD & Win 7 Pro,15" 5
Acer-Mercury- Core 2Duo, 2GB DDR2, 250GB
HDD & Win 7,17" 1
PRINTERS/SCANNERS
Canon Scanner - DR 2010 C 135
HP Printer (Officejet Pro 276 dw) 876
HP Printer (Officejet Pro 8732 M) 3
HP Printer (Laserjet Pro M126 NW) 3
HP Printer (Laserjet Pro M226 DW) 28
HP-LaserJetPro1020 2
HP-LaserJetPro 1536 1
Samsung- Xpress M2826ND 11
Samsung- ML-2951 NDR 21
Samsung- SCX-3401 20
Samsung ML-2161 11
Samsung SCX-4300 2
Samsung- ML-1676 1
EPSON Inktank Printer- L6190 2
Canon-copier IR 2530 1
VIDEO CONFERENCE DEVICE
VC DEVICE - Endpoint with data sharing-
Polycom vsx-7000 model 15
42" Plasma TV/LCD-samsung 16
Plasma TV- Panasonic- TH-L42E5DM 1
LG TV- 42LF20FR 1
CCTV SYSTEM
HIKVISION NVR-DS-7P32NI-K4 2
HIKVISION (IP Bullet Camera)-DS-2CD122P-I3 16
HIKVISION (IP Bullet Camera)-DS-2CD2T1G0-I 4
SECUREYE (2MP Bullet Camera) – SIP-2HD-
W40V 16
HIKVISION NVR- DS-7608NI-E2 1
Hik-Vision Dome Camera DS-2CD2110F 1
Hik-Vision Bullet Camera DS-2CD2010F 3
HIKVISION NVR-DS-7P04NI-K1 1
Hik-Vision Dome Camera DS-2CD1321 1
Page 25 of 42
AMPLIFIER
Bosch (Plena)- LBD 19112 3
AHUJA SSB-120DP PA mixture amplifier 1
PROJECTOR
Panasonic LB78V-XGA 1
CHIRSTIE LW502 4
HITACHI CPW-X8650W 5
SONY- VPL DX 120 1
MOTORIZED SCREEN
Liberty Show Juno – Deluxe Synchronous Screen 1
Kaimon-motorized screen 1
BIO METRIC FINGER PRINT SCANNER
MANTRA MFS100 50
NETWORKING HARDWARES
Quantity
(Approx.
in No.)
Rate per annum
per item
(including GST, if
any)
Total AMC
charges
Remarks/
verification
PoE Switch-WS-C2960-24PC-L
Catalyst 2960 24 10/100 PoE + 2 T/SFP LAN
Base Image, 10A Power cable for India, GE
SFP, LC connector SX transceiver
323
PoE Switch-DGS-3120-24PC/INSI-192KB- 20 x
10/100/1000BASE-T PoE ports; 4 x
10/100/1000BASE -T/SFP Combo ports; 370 W PoE
Budget; 760 W PoE budget (with DPS-700 RPS)
106
Non PoE Switches- WS-C2960-24TC-L
Catalyst 2960 24 10/100 + (2T/SFP LAN Base
Image-10A Power cable for India, GE SFP, LC
connector SX transceiver)
79
Distribution Switch for RO/SRO/ Hospital/State
Directory(L3 Switch) Catalyst 3750 24
10/100/1000 + 4SFP + IPS Image; 1RU
18
VOIP PHONE -Cisco IP Phone 7911G 1337
VOIP PHONE-Cisco IP Phone CP6911 2
Type of UPS Quantity
(Approx.
in No.)
Rate per annum per
item (including GST,
if any)
Total
AMC
charges
Remarks/
verification
EMERSON UPS
GXT 3000 MT(LB) 150
Page 26 of 42
NETWORKING WORKS
Quantity Rate per item
(including
GST, if any)
Total Remarks/
verification
Rack fixing, Fixing & Termination of Patch Panel
and any other work related (For rack types 6U)
Unit rate
Node creation (Fixing & Termination of I/O)
Laying of cable (cat6 cable) with case for a
Minimum length of 1 Metre (inclusive of all
material cost)
Per Node/
Per Metre
Additional Laying of cable (cat6 cable) with
casing (inclusive of all material cost) Per Metre
Provisioning of new earthing pits and installation
Chemical Earthing
Providing and fixing of chemical earth electrode
made out of 50mm dia class-B (or equivalent) 2m
length with copper plate made out of 600x600x3.15
mm tinned copper plate along with one number
40x5mm tinned copper strip grazed with the plate
buried vertically with top edge of the plate at a depth
of 1500 mm with arrangements for termination of
copper strip of earth continuity conductor including
cost of charcoal, salt reign soil, water pouring
arrangements brick masonry enclose on top with
R.C.C cover complete with labour and material as per
direction of component authority. (inclusive of all
material cost)
Per
Site
EMERSON UPS MT1x1 28
UPS -RT 2000 1
UPS -SURT-2000 UXI 3
UPS -APC-2kva 13
UPS-Techser Techglare 3KVA online
UPS with inbuilt Isolation Transformer 61
Techser-Inverter (4kva) 38
Parker Power-Inverter(4kva) 80
HITA-3KVA ONLINE UPS 1
Page 27 of 42
Normal Earthing The earth lead by 8sq.mm PVC single core copper
wire in GI pipe to connect from earth electrodes to
UPS outgoing earth bus and after completion of
earthing work, earthing
ensure following parameters -
a. P-N=220 to 240 V
b. P-E=220 to 240 V
c. N-E= less than 2V
Earthing should be less than± 2V.
All earthing work will be done as per direction of
competent authority.
(inclusive of all material cost)
Per
site
Sl.
No. Particulars Qty Net
salary
PF
(if
an)
ESI
(if any)
Professional
Tax (if any)
Service
Charge
Taxes Total amount
in Rs.
1
Hiring of
Resident
cum Field
Engineer
per month
1 No.
TERMS AND CONDITIONS
The Resident cum Field Engineers are to be deployed by the vendor within one week from
the date of commencement of the AMC agreement or as specified in the AMC Agreement.
Net Salary in respect of Resident cum Field Engineer deployed should be Rs.20,000/-
The vendor shall be liable to verify the antecedents of the RCFEs to be engaged,
Educational Qualifications along with proof, experience certificate as required. The
clearance of the local police should be obtained by the agency before deployment of the
personnel.
The Resident Cum Field Engineers should be provided with Identity Cards.
Vendor shall be liable for the damages on account of any violation by the employees
deployed under the Information Technology Act and other prevalent laws of the country.
The working hours of the Resident cum Field Engineer shall be that of the ESIC Office
hours.
The performance and discipline of the Resident cum Field Engineer shall be ensured by the
vendor.
Vendor must release the salary of the deployed manpower on or before 7th of every month
irrespective of the date of payment of the current bill by ESIC.
The invoice for salary payment to Resident cum Field Engineers should be submitted on
monthly basis.
Page 28 of 42
Vendor shall submit the bill complete in all respects upto 7th of each month alongwith
attendance sheet, copy of the Bank statement of salary deposit through ECS/NEFT/RTGS
duly signed and authenticated by the bank and copies of ESI/EPF challans.
All the RCFEs must mark their attendance in “Aadhar Enabled Biometric Attendance
System” (AEBAS).
The bill should accompany a certificate to the effect that all statutory laws/dues as per
relevant Acts and Rules are being complied with.
Compliance under ESI/EPF in respect of the Resident cum Field Engineer should be done.
If ESI is not applicable, medical coverage for the RCFE should be borne by the vendor.
In case of ESI, the employee contribution has to be paid by employee and employer
contribution has to be paid by Vendor.
Note: The evaluation among the successful bidders for L1 would be decided on the basis of grand
total of all items as indicated above.
Page 29 of 42
Appendix– IV (Forms)
I.FORM „A‟ (Experience & Running Contracts)
Sl.No. Name of Organization (with
Address and Phone Number)
Experience (For 3 years) Nature of
Experience
From Date To Date
1.
2.
3.
Signature of the bidder or his authorized representative
Seal of the Vendor
II.FORM „B‟ (Turnover and Profitability)
Sl.No. Financial /
Accounting
Year
Profit Loss Annual Turnover
(from Repair &
Maintenance
Services)
Total Turnover
1 2017-18
2 2018–19
3 2019–20
4 2020–21
Signature of the bidder or his authorized representative
Seal of the Vendor
Page 30 of 42
III.FORM „C‟ (Number of 100 professionally qualified employees)
Qualification : (Please put a tick mark in the appropriate column)
S.
No.
Name B.E./
B.Tech/
MCAs/
DOEACC
„B‟ Level
M.Sc.(IT/
Comp)/
BCA/
DOEACC
„A‟ Level
B.Sc
(IT/Comp)/
PGDCA/
DOEACC
„O‟Level
Others
(Pl.
specify)
Addl.
Qualifica-
tion-1
CCNA,
MCSE,
MCSA,
CNE, etc.
(Pl. specify)
Addl.
Qualifica-
tion-2
(Hardware
etc)
Remarks
(working
since)
1
2
3
…
99
100
Signature of the bidder or his authorized representative
Seal of the Vendor
Page 31 of 42
IV. FORM „D‟
Proforma for Earnest Money Deposit Declaration
Whereas, I/We ………………………………………………..….. (Name of the Agency) ……………
have submitted bids for ………………………………………(Name of work) at ……………………….
I/We hereby submit the following declaration in lieu of submitting Earnest Money Deposit.
1. If after the opening of tender, I/We withdraw or modify my/our bid during the period of
validity of tender (including extended validity of tender) specified in the tender documents.
Or
2. If, after the award of work, I/We fail to sign the contract, or to submit performance
guarantee before the deadline in the tender documents.
I/We shall be suspended for one year and shall not be eligible to bid for ESIC tenders from date of
issue of suspension order.
Signature of the contractor(s)
Page 32 of 42
IV. FORM „E‟
CERTIFICATE
DECLARATION REGARDING BLACKLISTING/NON-BLACKLISTING
I /We Proprietor / Partner (s) / Director (s) of M/s …………………………..………hereby declare
that the firm/ company namely M/S. ………………………………………………………………………
has not been blacklisted or debarred in the past by any organization from taking part in
Government tenders.
Or
I / We proprietor / partner (s) / Director (s) of M/S……………………………………. hereby declare
that the firm/ company namely M/S……………………………………………………….was blacklisted
or debarred by any Government Department from taking part in Government tenders for a period
of ……...…… years w.e.f……….…..… The period over on ....…………... and now the firm/
company is entitled to take part in Government tender. In case the above information found false,
I / we are fully aware that the tender/ contract will be rejected / cancelled by Regional Office,
E.S.I.C., Chennai. In addition to the above, Regional Office, E.S.I.C., Chennai will not be
responsible to pay the bills for any completed/ partially completed work.
Signature: …………………………………………………..
Name: ……………………………………………………….
Capacity in which as signed: ………………………
Name & address of the firm: ……………………..
Dated:
Page 33 of 42
Appendix-V
List of ESIC Locations in Tamilnadu
Sl.
No Type of Site Site Name Site Address
BRANCH OFFICES
1 Branch Office BO -Adyar No. 112, Venkateshwara Complex, Thiruvallur Road , Thiruvanmiyur , Chennai –41
2 Branch Office BO -Ambattur ESIC Dispensary Complex , MTH Road , Chennai-53
3 DCBO
DCBO -Ambattur Indl
Estate ESIC Corporation Building, Plot No 95 D-4, Ambattur Industrial Estate , Chennai-58
4 Branch Office BO -Ambur 1st Floor Near OAR Theatre, Flower Garden Ambur 635802
5 Branch Office BO -Arakkonam 29, Main Rd, Anna Nagar, Opp. To Bharathidasan Mat. School, Orikkai, Kanchipuram
6 Branch Office BO-ATTUR 12-123,Gandhipuram,Vinayagapuram, Attur
7 Branch Office BO -Avadi ESIC Branch Office , Behind BSNL Qtrs,Avadi , Chennai-54
8 Branch Office BO-DALMIAPURAM No 89 C Diviyanathan Buliding Upstair Main Road Kallakudi Trichy 621651
9 Branch Office BO-DINDIGUL E.S.I. Dispensary Complex, Natham road, Dindigul - 624003
10 Branch Office BO-Ganapathy ESIC Ganapathy, Ganapathy@Tatabad, Coimbatore-641006
11 Branch Office BO -GeorgeTown 68, Basin Bridgeroad, Kondithope,Chennai-21
12 Branch Office BO -Guindy ESIC Branch Office, Muthaiyal Street , Chinnamalai , Chennai-15
13 Branch Office BO-HOSUR ESIC Branch Office SIPCOT Colony,Hosur-635126
14 Branch Office BO -Kaladipet 1049 T.H Road, ESI Dispensary Campus, Chennai-19
15 Branch Office BO-KARUR No 492 Jawahar Bazar Street Opp Head Post Office Karur 639001
16 Branch Office BO-KATTOOR Kaaleswara Nagar,Kattoor,Coimbatore-641 009
17 Branch Office BO-KG PALAYAM 78,Mariamman Koil St, Karungalpalayam,Erode
18 Branch Office BO-KNP PURAM E.S.I.C. 39,Kaveri Street, Mehala House, Odakkadu, Tripur - 641602
19 Branch Office Bo-Kodambakkam ESIC Medical College & Hospital Complex, K.K. Nagar, Chennai-78.
20 Branch Office BO-Kovilpatti ESI Corporation, New road, Kovilpatti
21 Branch Office BO-Kumbokonam ESIC Buliding Pidarikulam Road Kumbakonam-612001
22 Branch Office BO-KURICHY ESIC, 105/E,Venkatachalapathi Nagar,Coimbatore-641024
23 Branch Office BO-Kuzhithurai ESI Corporation, Kuzithurai, Tirunelveli
24 Branch Office BO -M.M.Nagar MIG PLOT NO 3 NH-1, 30, Nakeeran Street, Maraimalai nagar 603 209.
25 Branch Office BO-MELUR 58-A,Mill Road, (Near Municipal Office),Melur-625106
26 Branch Office BO-Mettupalayam 2, Krishnammal Lay Out, Bharat Bhavan Road, Mettupalayam 641301
27 Branch Office BO-METTUR ESIC complex, Salem camp, Mettur Dam-636-456
28 Branch Office BO -Moolakadai 55, Cooks Road, B&C Mill (Opp), Perambur Chennai-600012
29 Branch Office BO -Mountroad ESIC Building, #1, Sunkuvar Street,Triplicane,Chennai-600005
30 Branch Office BO-Munichalai E.S.I. Dispensary Complex, Balarengapuram, Madurai - 625009.
31 Branch Office BO-Nagerkoil 85, Dalava Street(1st Floor), Meenakshipuram, Nagercoil– 629002
32 Branch Office BO -Nandambakkam No. 2-B, Mount-Poonamallee Road, Nandambakkam,Chennai - 600 089
33 Branch Office BO -Nellikuppam No.19, Seetharam Nagar 1st Cross, Silver beach road, Cuddalore -607 001
34 Branch Office BO-Ondipudur 1st Floor, ESI Dispensary, 2393, Trichy Road, Ondipudur, Coimbatore- 641 016
35 Branch Office BO-OOTY 261/k/10, Bank Lane, Udhagamandalam - 643 001.
36 Branch Office BO-PALANGANATHAM E.S.I. Dispensary Complex, Palanganatham, Madurai - 625003
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No Type of Site Site Name Site Address
37 Branch Office BO-PALANI Opp. to Palani Andavar College (Gents), Dindigul Road, Palani-624602.
38 Branch Office BO-PALLADAM 110 Mangalam Road,Palladam,Coimbatore-641664
39 Branch Office BO -Pallavaram ESIC Dispensary 1st Floor, G.S.T. Road, Pallavaram, Chennai - 600 044.
40 Branch Office BO-Pallipalayam ESIC Branch Office, SPB Colony, Pallipalayam, Erode.
41 Branch Office BO-Paravai E.S.I Dispensary, Amman Kovil st, Paravai
42 Branch Office BO-Peelamedu ESIC Branch Office,Peelamedu,Coimbatore-641004
43 Branch Office BO-Perianaickenpalayam Lingammal complex, L.M.W.Road, Periyanaickenpalayam, Coimbatore - 641020.
44 Branch Office BO-PN Palayam Door No. 384.2nd Floor,Dr.Nanjappa road,Coimbatore - 641 018.
45 Branch Office BO-Pollachi Coimbatore Road, Thillai Nagar.POLLACHI-642002.
46 Branch Office BO -Poonamallee No1(A),Trunkroad, Poonamallee, Chennai-56
47 Branch Office BO-Pudukkottai
No:160/1 Sathyamoorthy Complex Thirumayan Road Opp To ICICI Bank Pudukkottai-
622001
48 Branch Office BO-Rajapalayam ESI Dispensary Upstairs, P.S.K.Nagar, Rajapalayam-626108
49 Branch Office BO -Ranipet ESI Dispensary Complex, SIPCOT, RANIPET-632403
50 Branch Office Bo-Redhills ESI Dispensary Compound, GNT Road, Puzhal.
51 Branch Office BO-Salem Kumaran Towers, Opp Telephone Exch, 5 Roads, Salem
52 Branch Office BO-Sankari 21/1,Rangasamy Pillai St No:3,Thondikaradu,Tiruchengode
53 Branch Office BO-Sattur No.127, By-Pass Road (Ist Floor), Sattur – 626 203.
54 Branch Office BO-Singanallur ESIC Branch Office,Singanallur,Coimbatore-641005
55 Branch Office BO-Sivakasi No.8, Shield Road, Near Police Colony, ESI Dispensary(Upstairs), Sivakasi - 625123
56 DCBO DCBO- Sriperumputhur
Block-PB-02, SIPCOT, AO Building, Ground Floor, 1st
Main Road, sriperumbudur,
Kanchipuram - 602106
57 Branch Office BO-Sulur ESIC Branch Office,15b Sivanandha Complex,Sulur, Coimbatore-641402
58 Branch Office BO -Tambaram E.S.I.Corporation, Mudichur road, Tambaram, Chennai-600045
59 Branch Office BO-Tenkasi 1 St Floor, 221-D, Amman Sannathi, Tenkasi-627811
60 Branch Office BO-Thanjavur No:61/2694 South Main Street Thanjavur -613009
61 Branch Office BO-Theni Jaibharthi Towers Periyakulam Road,Theni-625531
62 Branch Office BO-Thirunagar G.S.T Road, Thirunagar, Madurai-625006
63 Branch Office BO-Tirunelveli (Office Of The G.M) BSNL Campus Q01 Type 4 Quarters, Vannerpettai, Tirunelvei -627003
64 Branch Office BO-Tiruppur Panchdeep Bhawan ,416, Kongu Main Road, Trippur - 638007
65 Branch Office BO -Tondiarpet No.20 Kummalammankoil Street, Tondiarpet, Chennai-600081
66 Branch Office BO-Trichy NO:B-33, 2nd Floor Golden Square 11th Cross East Thillai Nagar Trichy-620018
67 Branch Office BO -Triplicane ESIC Building, #1 Sunkuvar Street,Triplicane,Chennai-600005
68 Branch Office BO-Tudiyalur ESI Disp. Compound, Viswanathapuram, Tudiyalur. 641034
69 Branch Office BO-Tuticorin 164-N, North Beach Road.Tuticorin-628001
70 Branch Office BO-Udumalpet Thaliroad, Opp. To Panchayat Union Office, Udumalpet.COIMBATORE – 642126.
71 Branch Office BO -Vellore No.13, IIIrd Cross Street, Vadivel Nagar, Sankaranpalayam, Vellore - 632001.
72 Branch Office BO -Villivakkam Periyar Nagar, Korattur Road, Chennai-600 080
73 Branch Office BO-Virdhunagar 34/11,Puthukadai bazaar,SRS Plaza,Aruppukottai-626101
74 Branch Office BO-Virudhunagar 42,Elangovan Street ,Near Rajalakshmi Theatre Railway Gate,Virudhunagar-626001
75 Branch Office BO-VK Puram No-1068,Main Rd.Vikramasingapuram-627428
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No Type of Site Site Name Site Address
76 Branch Office BO -Wimco Nagar ESI Hospital-Ayanavaram Complex, Ayanavaram, Chennai - 23
Dispensaries
1 Dispensary Disp-Adayar No.15, Nehru Street, Kandanchavadi, Chennai-96.
2 Dispensary Disp-Alankulam 1/103, Alangulam Main Road, Alangulam - 626 144.
3 Dispensary Disp-Amathur 2/34, Middle Street, Amathur - 626 005.
4 Dispensary Disp-Ambasamudram No.37, North Car Streeet, Ambasamudram, Tirunelveli Dist - 627 401.
5 Dispensary Disp-Ambattur M.T.H Road, Ambattur, Chennai-53.
6 Dispensary Disp-Ambur No.21, Kaka Chandamian Street, Ambur.
7 Dispensary Disp-Ammapet 246, Cuddalore Main Road, Salem-3.
8 Dispensary Disp-Anna Salai Sathyamoorthy Road. Chetpet, Chennai-31.
9 Dispensary Disp-Annur Ammini Aruna Complex, Ist floor, 20/25 Thenampalayam Road, Annur-641653
10 Dispensary Disp-Arakonam No.118, Gandhi Road, Arakonam – 631 001.
11 Dispensary Disp-Aralvaimozhi No.10/60, Vadagur, Naduvoor, Thanumalayan (Street), Aralvaimozhi- 629 301.
12 Dispensary Disp-Arani No.44, Sundaram Street, Kosappalayam, Arani – 632 501.
13 Dispensary Disp-Ariyalur 176, New Market Street, Ariyalur-63.
14 Dispensary Disp-Aruppukottai No.4, SSK Nagar, Thiruchuli Road, Aruppukottai - 626 101.
15 Dispensary Disp-Athur 196-A Dr.Amirthasamy Rd, Gandhipuram, Attur, Salem – 636 102
16 Dispensary Disp-Aundipatti No.279/14-A, Thanga Pillai Nagar, Jakkampatti, Andipatti (TK) - 626 512
17 Dispensary Disp-Authoor No.27/15, Riverstreet, North Attur, Tuticorin Dist - 628 151.
18 Dispensary Disp-Avadi Avadi MTH Road, Avadi, Chennai-54.
19 Dispensary Disp-Avinashi No.5/177, Avinashilingam kovil Road, Kaikattipudur, Avinashi 641 654
20 Dispensary Disp-Avinashipalayam No.44, H.M.C. Garden,Avinashipalayam 638 660.
21 Dispensary Disp-Bagalur 1/87, Krishnappa Building, Sarjapur Main Road, Near DDCC Bank Bagalur. 635 103.
22 Dispensary Disp-Begambur No.19/21 NVT J Buildings Mohamadhiyapuram, Madurai Road, Begambur - 624 002.
23 Dispensary Disp-Bhavani 1/116/2-1&2, Swetha Illam, Rana Nagar Extension, Bhavani - 638 302.
24 Dispensary Disp-Cauvery Nagar Sathyamoorthy Nagar Muthudyanpatty Pudukkottai 622501
25 Dispensary Disp-Chengalpattu No. B/20, Alagesan Nagar,Chengalpet-600 301
26 Dispensary Disp-Chennimalai 71, Cheran street, Chennimalai.51.
27 Dispensary Disp-Cheyyar 6, Kanniyamman Koil Street, Old Post Office Building, Arcot Road, Thiruvettipuram, Cheyyar
– 604 407
28 Dispensary Disp-Chidambamram Plot No 5, Sri Chakra Avenue, Phase no : 2, OP Main Road, Annamalai Nagar 608002
29 Dispensary Disp-Chinniyampalayam 1/348, Gokulam nagar, Irugur Exchange back side, Chinniampalayam, Coimbatore-62
30 Dispensary Disp-Choolai No.126, Angalamman Koil Street, Pattalam, Chennai-12.]
31 Dispensary Disp-Cuddalore New No: 51, Old.No:42 Ramadhas Naidu Street, Pudhupalayam, Cuddalore – 607 001.
32 Dispensary Disp-Dharapuram No.15, N.N.Pettai street, Pookkadai Corner, Dharapuram-638 656
33 Dispensary Disp-Dharmapuri 13/85. Appavu Nagar, Bidamanery Road, Dharmapuri – 636701.
34 Dispensary Disp-Dindigul No.3/1, Natham Road, Dindigul - 624003
35 Dispensary Disp-Edaicode 18/82 A, Kumar Vilasam, Edaicode (Post), Kanyakumari Dist - 629 152.
36 Dispensary Disp-Egmore Sathyamoorthy Road, Chetpet, Chennai-31
37 Dispensary Disp-Elampillai 14/489, CC Salem Main Road, Elampillai – 636 502.
38 Dispensary Disp-Erode No.70, Papathikadu, 2nd St, Municipal Colony, Erode – 638 001.
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39 Dispensary Disp-Etttayapuram No.26/7, Nadar uravinmurai sangam, Kovil Thotti Street, Naduvilpatti, Ettayapuram - 628
902.
40 Dispensary Disp-Ganapathy Dr. Rathakrishnan Road, 9th street junction, Tatabad, Coimbatore-12
41 Dispensary Disp-Gobichettypalayam No: 63, Subbanan Veethi, Pariyur Road, Gobichettipalayam – 638 452.
42 Dispensary Disp-Gonur 2/1-100 & 101, TCM Colony, Kunjandiyur, Mettur Dam-4.
43 Dispensary Disp-Gudiyatham 24, Arunachala Nagar, Gudiyatham – 632 602.
44 Dispensary Disp-Gummidipoondi No.9, GG Nagar, Gummidipoondi, Tiruvallur-601 201.
45 Dispensary Disp-Harbour No.37, 4th North Beach Road, Clive Battery, Chennai-600 001.
46 Dispensary Disp-Haritha
(Belagondapalli)
Thali Main Road, Kelakondapalli Nillayam Near, Thenkasi Kottai (TK), Krishnagiri District –
635 114.
47 Dispensary Disp-Hosur Sipcot Colony, Hosur-635 109.
48 Dispensary Disp-Hosur II No.662/1 A2, NH7 Athimugam Road, Perandapalli Circle Post, Sipcot – II, Hosur Taluk,
Krishnagiri Dist.
49 Dispensary Disp-Irugur No. 9/43, Ondipudur Road, NGR Puram,Coimbatore-103
50 Dispensary Disp-Kalukumalai No.27, Melagate, Snakarankovil road, Kalugumalai - 628 552.
51 Dispensary Disp-Kancheepuram Plot No. 88, East Raja Street, Big Kancheepuram- 631502.
52 Dispensary Disp-Kangeyam SF.No.459/24 , 1
st Floor, D.No.2 ward No.14 at LGGS Colony to join main road, Kangeyam
Municipality, KangeyamTk
53 Dispensary Disp-Karaikudi No.74/40 Church 5th street Jasmine Illam, T.T. Nagar, Karaikudi -630001
54 Dispensary Disp-Karamadai Mahatma Gandhi Road, Karamadai Coimbatore 641 104
55 Dispensary Disp-Kariyapatti 2-7-9/1 Nivayatha Illam, Muthalamman Kovil Street, Aachampatti - 626 106.
56 Dispensary Disp-Karungal 18/28C, Projine Cottage pilavilai, Poovanchanthi, Karungal (Post), Kanyakumari Dist - 629
157.
57 Dispensary Disp-Karur 16, Newstreet,Market Road, Karur – 639001.
58 Dispensary Disp-Kattoor I Near Tamil Nadu Hotal , Dr.Nanjappa salai,Coimbatore-18
59 Dispensary Disp-Kattoor II Near Tamil Nadu Hotal, Dr.Nanjappa salai, Coimbatore-18
60 Dispensary Disp-Kelambakkam No.3/140A, Pilliyar Koil Street, Near PSC Bus Stand, Kelambakkam, Kancheepuram-603 103.
61 Dispensary Disp-Kilpauk No.19/1, Kilpauk Garden Road, Kilpauk, Chennai-10
62 Dispensary Disp-Kodaikanal No.9, Blackbun Compound, Naidupuram, Kodaikannal - 624 101.
63 Dispensary Disp-Kodampakkam No.102, Arcot Road, Chennai-24.
64 Dispensary Disp-Kodungaiyur No.43, 4th Cross Street, MR Nagar, Kodungaiyur, Chennai-118.
65 Dispensary Disp-Kondithopu No.68, Basin Bridge Road, Kondithope, Chennai-21
66 Dispensary Disp-Koodankulam NO:9/30 Bypass road Koodankulam-627106
67 Dispensary Disp-Korattur Korattur Road, Korattur, Chennai-80.
68 Dispensary Disp-Kovilpatti No.13, New Road, Kovilpatti-628501
69 Dispensary Disp-Krishnagiri No.41, 4th Cross Street, Co.operative Colony , Krishnagiri.
70 Dispensary Disp-Kulathur No.1-18C, Kulathur Village, Dindigul - 624 005.
71 Dispensary Disp-Kumarapalaym 44/I, East Colony, Mattaspathiri Road, Komarapalayam
72 Dispensary Disp-Kumbakonam ESIC Buliding, Pidarikulam Road Kumbakonam-612001
73 Dispensary Disp-Kuniyammuthur No.8/2, Crosscut road, Kuniamuthur , Coimbatore-08
74 Dispensary Disp-Kuzhithurai No.18/62, Kaluvanthittai, Kuzhithurai (Post), Kanyakumari Dist - 629 163.
75 Dispensary Disp-Madathukulam 14/1, S.R. Lay out, Ganeshapuram, Madathukulam
76 Dispensary Disp-Madukarai Near Vanjiamman Kovil Street, Madukkarai Market , Coimbatore-105
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77 Dispensary Disp-Maduranthakam No.68, Theradi Street, Madhuranthagam.
78 Dispensary Disp-Manali No.9, Arinar Anna Street, 5th Lane Manali, Chennai-68.
79 Dispensary Disp-Manamadurai No,184B Byepass Road Shree Venkateswara swami mill Near,Manadurai (tk) Sivagangai(DT)
630606
80 Dispensary Disp-Manaparai Kooturavu Pandaga Salai Mill Near, T.Aalai Post, Manapparai
81 Dispensary Disp-Manavalakurichi No.7/106-H-1 Near ART'S Lakshmipuram College, Mandaikadu (Post), Manavalakuruchi -
629 252
82 Dispensary Disp-Maninagaram TB Road,Bharathithasan Road,Madurai-625010
83 Dispensary Disp-Maraimalai Nagar No.10/25, Singaravel Street, NH2,Kancheepuram -603 209
84 Dispensary Disp-Mathur 3/328, Maruthi Nagar 2nd Cross, Mathur Roundana, Gundur Pharma, Gundur, Trichy
District
85 Dispensary Disp-Mayiladuthurai No.17, Aiarappan South Street, Mayiladuthurai.
86 Dispensary Disp-Melur 1/16 -A.A Road head post office Back side virudhunagar -626001
87 Dispensary Disp-Melvishram No.120, Anna Salai, Opp. To Telephone Exchange, Melvisharam – 632 509.
88 Dispensary Disp-Mettupalayam I&II 5/504, opp Nithiyan Complex, Verhouse, Mettupalayam-641 301
89 Dispensary Disp-Mettur Dam
(Lower) ESIC Campus, Salem Camp, Mettur - 636 456.
90 Dispensary Disp-Mettur Dam
(Upper) Mettur, Salem Camp, Salem – 636 401
91 Dispensary Disp-Minjur No.3, Gandhi Road, Chennai-601 203.
92 Dispensary Disp-Munichalai Balarangapuram,Munichalai Road,Madurai-625009
93 Dispensary Disp-Nagapattinam T.S.No.273, Sivan Koil Street, Nagore Andvar GS Near, Nagore – 611 002.
94 Dispensary Disp-Nagercoil No.28/85, Thalavai Street, Meenakshipuram, Nagercoil - 629 002.
95 Dispensary Disp-Nalldipalayam 2/205, Pollachi main road, Nallatipalayam Road, Thamaraikulam, Coimbatore-642 109
96 Dispensary Disp-Namakkal 117,Cauvery Nagar,Trichy road, Namakkal 53.
97 Dispensary Disp-Nandampakkam No.2A, Mount Poonamallee Road, Nandambakkam, Chennai-89.
98 Dispensary Disp-Nanguneri No.13, Ramanujam Street (Old Katchri Street), Nanguneri, Tirunelveli Dist - 627 108.
99 Dispensary Disp-Naranapuram 14/15,Patel street @ Palladam, Palladam 641 664.
100 Dispensary Disp-Naranapuram No.9 Shiled Road, Near Railway station Sivakasi -626123
101 Dispensary Disp-Neikkarapatti No.8/6 QVA, SKC Nagar, Neikkarapatti, Palani (TK) - 624 601.
102 Dispensary Disp-Nellikuppam No.64, Gandhi Road, Nellikuppam – 607 105.
103 Dispensary Disp-Neyveli Block 29, NLC Complex, Kurinjipadi (TK), Cuddalore (Dt.)
104 Dispensary Disp-Nilakkottai D.No.12-1-2-G52 Narayanasamy Nagar, Nilakottai - 624 208.
105 Dispensary Disp-Nithiraivilai No.6/124-1/Adithalam,Aaluninravilai,Kanchampuram,Nithiravilai,Kanyakumari - 629154.
106 Dispensary Disp-Ondipudur 2393,Trichy Road, Ondipudur, Coimbatore-16
107 Dispensary Disp-Ooty No. 261, K10, Bank lane, Udhagamandalam 643 001
108 Dispensary Disp-Oragadam No.11/A, Sooriyadevi Complex, Walajabad Vandalur Main Road, Oragadam,
Kancheepuram.
109 Dispensary Disp-
Othakkalmandapam 1/41, Chettipalayam road, Palanisamynagar, Malumichampatti, Coimbatore-641 035
110 Dispensary Disp-Padapapai No.539, IF2, Balaji Annex, Walajabad, Main, Road, Padappai-601 301.
111 Dispensary Disp-Palanganatham TPK Main Road,Palanganatham,Madurai-625003
112 Dispensary Disp-Palani No.73 A, Dindigul Road, Palani-624 601.
113 Dispensary Disp-Palladam 1/226, Kuppusamy Naidu puram @ Palladam, Palladam- 641 662
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114 Dispensary Disp-Pallavaram No.111, GST Road, at Chrompet, Chennai-44.
115 Dispensary Disp-Pallikonda 25/1, Trunk Road, Pallikonda, Vellore District.54.
116 Dispensary Disp-Pallipalayam SPB colony, Pallipalayam, Salem - 637 010
117 Dispensary Disp-Panchetti No.141B, Mettu Street, Panjetti, Tiruvallur Dist-601 204
118 Dispensary Disp-Panruti 29/18 Ramasamy Street, Panruti, Cuddalore 607106
119 Dispensary Disp-
Pappanaickenpalayam No.29, Parameswaran pillai Lay out, Coimbatore 641 037
120 Dispensary Disp-Pappireddipatti NO.1060, Thiru Vi Ka Nagar, PPR Complex, Pappireddipatty PO-Tk Dharmapuri -636905
121 Dispensary Disp-Paravai Ammankovil Street,Paravai,Madurai-625402
122 Dispensary Disp-Peelamedu No.6, N.G.R. street, Peelamedu , Coimbatore-04
123 Dispensary Disp-Perambur I No.95, Perambur High Road, Perambur, Chennai-12.
124 Dispensary Disp-Perambur II No.95, Perambur High Road, Perambur, Chennai-12
125 Dispensary Disp-Perianaickenpatti 3/10-South Street Sivakasi East Via Sindurajapuram (Post), Pernaickenpatti - 626 189
126 Dispensary Disp-Periyanaicken
Palayam Kuppucipalayam Road, opp, Panchayat Union, S.R.K.V. Post , Coimbatore-20
127 Dispensary Disp-Pernambut 245, High Road, Pernambut – 635 810
128 Dispensary Disp-Perumanallur 8/3355 E, A.K.S Complex, Anna Nagar, Perumanallur Road, Tiruppur - 641 602.
129 Dispensary Disp-Perunthurai No.37, Neruji Street, Perundurai – 638 502.
130 Dispensary Disp-Pethapampatti No.6/97, B-4,Udumalai Road, Pethappampatti 641 205
131 Dispensary Disp-Pettai (Mobile) 10-278/B689, Ceranmadevi Road, Pettai, Tirunelveli - 627 004.
132 Dispensary Disp-Pettai (Static) 10-278/B689, Ceranmadevi Road, Pettai, Tirunelveli - 627 004.
133 Dispensary Disp-Podanur 132/B-2, Bharathi nagar, Coimbatore 641 012.
134 Dispensary Disp-Pollachi Thillainagar, kovai road, Pollachi-642 002
135 Dispensary Disp-Ponnagaram TB Road,Bharathithasan Road,Madurai-625010
136 Dispensary Disp-Poonamallee No.6/84A,Avadi Road, Senneerkuppam, Poonamallee, Chennai-56
137 Dispensary Disp-Pudukkottai No.993, 3rd North Street, Pudukottai – 622 001.
138 Dispensary Disp-Puliyur Cement Factory Building, Puliyur, Trichy – 639 114.
139 Dispensary Disp-Punjaipugalur 39, Erode Karur Main Road, Kavundampalayam, Velayuthampalayam Post, Karur - 639 117
140 Dispensary Disp-Punjaipuliampatti 15/12, Jawahar Street, Punjai Puliyampatti,Sathiyamangalam (TK), Erode District.
141 Dispensary Disp-Raja Street No.16, Perur Main Road, Selvapuram, Coimbatore-26
142 Dispensary Disp-Rajapalayam P.S.K. Nagar Post Rajapalayam - 626117
143 Dispensary Disp-Ramanathapurm No.38, Thiruvalluvar Nagar, Coimbatore-45
144 Dispensary Disp-Ramanathapurm D.No.59/11, First Floor, Maduraiyar Street, Velipattam, Ramanathapuram - 623 504
145 Dispensary Disp-Ramjee Nagar RAMJI NAGAR Trichy - 620 009.
146 Dispensary Disp-Ranipet SIPCOT, Ranipet – 632 403.
147 Dispensary Disp-Rasipuram 39,Periya Agraharam, Rasipuram – 637 40849.
148 Dispensary Disp-Red Hills No.115, GNT Road, Puzhal, Chennai-66.
149 Dispensary Disp-Saidapet I No.7, Kumaran Street, Palavanthangal, Chennai-600 114.
150 Dispensary Disp-Saidapet II No.57/22, Balaji Street, 1st Floor, Saidapet, Chennai-15.
151 Dispensary Disp-Salem (Mobile) Kothavari Street, Nedunjalai Nagar, Salem-5
152 Dispensary Disp-Salem (Static) Kothavari Street, Nedunjalai Nagar, Salem-5
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153 Dispensary Disp-Sankagiri 234, T.B.Road, Sankari Salem
154 Dispensary Disp-Sankaralingapuram 3/115 South Street, Sankaralingapram - 626 119.
155 Dispensary Disp-Sankarankovil No.143 B, Main Road, Sankarankovil - 627 751.
156 Dispensary Disp-Sarkar Samakulam No.3 C, Sakthi road, S.S.Kulam , Coimbatore-107
157 Dispensary Disp-Sathur 27. Byepass Road, Ward NO. 1, Sattur -626203
158 Dispensary Disp-Sathyamangalam SMZ Arcate, Near New Bus Stand,Gobi Main Road, Sathiyamangalam,Erode District.
159 Dispensary Disp-Seelanaickenpatti Plot No.9, 73 MGR Nagar, Seelanaickenpatty Salem – 636 201.
160 Dispensary Disp-Sembium Thiru.Vika.Nagar, Sembium, Chennai-11
161 Dispensary Disp-Shencottah No.5/7 E8(1)(2)(3) Near Post Office, Main Road, Senkottai, Tirunelveli - 627 809.
162 Dispensary Disp-Sholingur 29,Indira Nagar,Walaja road, Sholingar, - 631 10250.
163 Dispensary Disp-Shoolagiri Ward No. 2/302, Kammanthotti (PO),Hosur (TK), Krishnagiri District.
164 Dispensary Disp-Silaiman 1/322,Omsakthi Nagar IInd street Silaiman, Madurai Dist -625201
165 Dispensary Disp-Singampunari No.17/1/33B, Ramar Kovil Street, Anna Nagar, Singampunari - 630 502
166 Dispensary Disp-Singanallur(Mobile) Ondipudur, Coimbatore -641005
167 Dispensary Disp-Singanallur (Static) Trichy Road, Singanallur , Coimbatore-05
168 Dispensary Disp-Sivaganga No.49/118, Sathiya Moorthy Street, Sivagangai - 630 561.
169 Dispensary Disp-Sivakasi No.9 Shiled Road, Near Railway station Sivakasi -626123
170 Dispensary Disp-Somanur No.16/ 99 A2 Balaji nagar , Near HP Petrol bunk, Somanur Road, Karumathampatti.
171 Dispensary Disp-Sowripalayam Upplipalayam Road, Sowripalayam, Coimbatore 641 028
172 Dispensary Disp-Sriperumbudur No.19,DK Naidu Nagar, Nehru Street, Sriperumbudur, Kancheepuram.
173 Dispensary Disp-Srivilliputhur 162/6, Sri Krishna Nagar, Sivakasi Main Road, Srivilliputtur - 626 125.
174 Dispensary Disp-Sulthanpet SF.No.795/ 2 Eeramanjar Illam,Sulthanpet, Sulur Taluk , Coimbatore-641 669
175 Dispensary Disp-Sulur No.4/61, A61 B , Government Hospital Back side, Sulur-641 402
176 Dispensary Disp-Tambaram Mudichoor Road,West Tambaram, Chennai-45.
177 Dispensary Disp-Tenkasi No.57/B, Railway Road, Tenkasi - 627 811.
178 Dispensary Disp-Thadikombu No.136, D-1, North Street, Thadicombu, Dindigul Dist - 624 709.
179 Dispensary Disp-Thalaiyuthu No.82 D/20 Main Road, Sankar Nagar, Thalaiyuthu, Tirunelveli Dist - 627 005.
180 Dispensary Disp-Thallakulam RAMO's Compound,Vinayaka Nagar,K.K.Nagar,Madurai-625020
181 Dispensary Disp-Thanjavur 5/1, Ist Cross St, Rajappa Nagar, Thanjavur – 613 001.
182 Dispensary Disp-Thayilpatti No.1/131 - Nadar Middle Street, Patcgo puram, Thayilpatti -
183 Dispensary Disp-Theni No.9, Maria Joseph Building (Old), G.H.Road, Theni - 625 531.
184 Dispensary Disp-Thiruchendur No.164, North Coast Road, Tuticorin-628 001.
185 Dispensary Disp-Thirumangalam D.No,41 jawhar new nagar, 8th Street, Thirumangalam - 625 706
186 Dispensary Disp-Thirumudivakkam Thirumudivakkam Industrial Estate, Thirumudivakkam - 602 109
187 Dispensary Disp-Thirunagar GST Road, Thirunagar, Madurai-625006
188 Dispensary Disp-Thiruthangal 7/196-6/2 S.N.Puram , Thiruthangal -626130
189 Dispensary Disp-Thiruvarur 42 A, Kumara Kovil Street, Vijayapuram, Thiruvarur – 610 001.
190 Dispensary Disp-Thiruverumbur SIPCOT Industrial Estate BHEL Nagar Thuvakudi Trichy-620015
191 Dispensary Disp-Thoothukudi D.No.2/217-4 & 2/217-5, Raj Kanna Nagar,Veera Pandiyan Pattinam (Panchayat)
Thiruchendur (TK), Thoothukudi Dist - 628 214
192 Dispensary Disp-Thuckalay No.15/99, S.V.S.Building 1st Floor Palace road Opposite, Police Station,Thuckalay - 629175.
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No Type of Site Site Name Site Address
193 Dispensary Disp-Thudiyalur No.20, Viswanathapuram, Coimbatore 641 034
194 Dispensary Disp-Tiruchengode 18,18A, AKE Street, No.3, Gandhi Road, Tiruchengode,- 637 211
195 Dispensary Disp-Tirunelveli No.11, Everset Lodge Street, North High Ground, Tirunelveli Medical College Hospital
Opposite, Maharajan Nagar (Post), Tirunelveli - 627 011.
196 Dispensary Disp-Tiruppur I Kongunagar Main Road, Tiruppur-641 607
197 Dispensary Disp-Tiruppur II Door No.5, College road, 2nd Street, O.K.S.Building, Tiruppur-641 602
198 Dispensary Disp-Tiruvallur No.6/15,b/16,Lal Bhadur sasthri street, Periyakuppam,Tiruvallur.
199 Dispensary Disp-Tiruvotriyur No.1049, Kaladipet, TH Road, Tiruvottriyur, Ch-19.
200 Dispensary Disp-Tondaiyarpet No.3, Kumbalamman Koil Street, Tondiarpet, Ch-81
201 Dispensary Disp-Trichy (Mobile) ESI Hospital Complex, Periyamilaguparai Trichy -620001
202 Dispensary Disp-Trichy (Static) ESI Hospital Complex, Periyamilaguparai Trichy -620001
203 Dispensary Disp-Triplicane No.1, Sunguvar Agraharam Street, Triplicane, Chennai-5.
204 Dispensary Disp-Udumalpet(Mobile) Thali road,Udumalpet- 642 126
205 Dispensary Disp-Udumalpet (Static) Thali road, Udumalpet- 642 126
206 Dispensary Disp-Uppilipalayam Varadharajapuram Road,Uppilipalayam, Coimbatore-15
207 Dispensary Disp-Uthukulli 17/4, West Raja Street, Near Police Station, Uthukuli Town, Uthukuli - 638751
208 Dispensary Disp-Vadalur No.2,4th St, O.P.R. Plot, 30, Parvathipuram, Vadalur.
209 Dispensary Disp-Vadamadurai No.4-1-3-1, Railway Station road, Vadamadurai, Dindigul - 624 802.
210 Dispensary Disp-Vallalore Part round Road, Vellalore, Coimbatore-641111
211 Dispensary Disp-Valparai No.8/195, Kamarajnagar, Valparai.
212 Dispensary Disp-Vaniyampadi No.542, ONC Road, Vaniambadi – 635 751.
213 Dispensary Disp-Vanur 353,Gandhi Nagar, Tiruchitrambalam Kootu road, Vanur – 605 111
214 Dispensary Disp-Vazhapadi 17B, Anna Nagar, Belur Main Road, Vazhapadi Post, Salem District. 636 115.
215 Dispensary Disp-Vedasanthur No.70 A, Salai Street, Vedasandur, Dindigul Dist -
216 Dispensary Disp-Vellakovil No. 16/2C, Semmandam Palayam Road, Vellakovil 635 111
217 Dispensary Disp-Vellore PWD Building, Fort Road, Vellore – 632 001.
218 Dispensary Disp-Veppadai 4/91-13, E.Kattur Pirivu,s Elanthakuttai Post, Veppadai 638 008 , Namakkal (Dt)
219 Dispensary Disp-
Vickramasingapuram No.276 D, Main Road, Vickramasingapuram - 627 425.
220 Dispensary Disp-Villivakkam No.3/21, Reddy Street, Villivakkam, Chennai-49
221 Dispensary Disp-Viralimalai 1065/5, Sakthi Vinayakar Street, 1st Street, South Street, Viralimalai – 621316.
222 Dispensary Disp-Virudhachalam 951/A, Bye pass Road, Ko. Ponneri. Virudhachalam 606001
223 Dispensary Disp-Virudhunagar No. 1/16 AA Road, (OPP) to Govt. Head Quarters Hospital, Virudhunagar, Virudhunagar 626
001.
Hospitals
1 HOSPITAL HOSPITAL-Ayanavaram ESIC Hospital, Medavakkam Tank Road, Ayanavaram,Chennai-600023
2 HOSPITAL HOSPITAL-COIMBATORE ESIC Hospital, Singanallur, Varatharajapuram ,Coimbatore-641045
3 HOSPITAL HOSPITAL-HOSUR SIPCOT Phase-1, Hosur-635126
4 HOSPITAL HOSPITAL-KKNAGAR ESI Hospital ,KK Nagar Ashok Pillar Road , Chennai - 600078,
5 HOSPITAL HOSPITAL-MADURAI ESI Hospital Thathaneri, Madurai-625018
6 HOSPITAL HOSPITAL-SALEM ESI Hospital, Thalavaipatty, Salem - 636 302.
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No Type of Site Site Name Site Address
7 HOSPITAL HOSPITAL-SIVAKASI ESIC Hospital, Sivakasi. Virudhunagar Dist.-626124
8 HOSPITAL HOSPITAL-TIRUNELVELI ESIC Hospital Salai Street, Vannarpettai, Tirunelveli - 627003
9 HOSPITAL HOSPITAL-TRICHY ESI Hospital Periyamilagupari Trichy-620001
10 HOSPITAL HOSPITAL-VELLORE E.S.I.Hospital, Vellore - 632001,Tamil Nadu.
Regional Office And Other Offices
1 R.O. RO-CHENNAI No:143,Sterling Road, Nungambakkam, Chennai-34
2 SRO SRO-COIMBATORE 1897,Trichy Road, Ramanathapuram,Coimbatore-641045
3 SRO SRO-MADURAI 2nd West Street, K.K.Nagar,Madurai-625020
4 SRO SRO-SALEM 39/57,Three Roads, Salem
5 SRO SRO-TIRUNELVELI Panchadeep Bhawan, Salai Street,Tirunelveli-627003
6 DMS DM&RHS(TEYNAMPET) DM&RHS (ESI), Teynampet, Chennai-600006
7 RAMO RAMO-MADURAI RAMO (ESIC), Vinayaganagar, Talakulam, Madurai.
8 RAMO RAMO-CHENNAI RAMO (ESIC),22, Mettupalayam, Perambur Road, Chennai-600012
9 RAMO RAMO-COIMBATORE 573, Trichy Main Road, Singanallur, Coimbatore-641005
10 RAMO RAMO-SALEM RAMO, ESI Hsopital Campus, Thalavaipatty, Salem - 636302.
Page 42 of 42
Appendix-VI
CHECK LIST OF DOCUMENTS TO BE ENCLOSED
Sl No Name of Document Remarks
1
Testimonials from not less than three (3) Govt. / Semi-Govt. / Public
Sector Organizations/Banks/Corporate firms* regarding their
satisfactory performance of similar contract in the last three financial
years ending 2020-21 subject to the condition that at least 1(One)
contract should have been executed from the Govt./Semi-Govt./Public
Sector organization/Banks.(In Form 'A')
(N.B.* In respect of corporate firms, the maintenance contract should
have been at least for minimum of 1000 desktops).
2
Copy of three years audited balance sheet and profit and loss
account which should have annual turnover of Rs. 3 Crores (Rupees
three Crores) or more in each year in similar nature of work in the last
three financial years ending 2020-21 and should have been profitable.
The documentary evidence in the form of work order/Purchase
order/Successful completion certificate with clear cut indication of the
amount of AMC works executed is to be submitted and the sum of such
AMC works executed should have annual turnover of Rs. 3 Crores or
more in each year in the last 3 financial years ending 2020-21. (In
Form 'B')
3
List of Professionally qualified personnel (hardware/ software/
network/ engineering) of the vendor indicating at least 100 qualified
personnel on the rolls of the agency. (In Form 'C')
4 Earnest Money Deposit Declaration form (In Form ‘D’)
5 Declaration regarding Blacklisting/Non blacklisting (In Form ‘E’)
6 Copy of Certificate of registration/incorporation of the agency.
7 Copy of Trade license as may be applicable.
8 Copy of Income Tax Registration Certificate/PAN and GST
9 Copy of ISO Certification in Services related to IT infrastructure repair
and maintenance etc, if any
10 Documentary proof for ESIC & EPFO Code Nos.