The 3-Speed Chief Data Officer

Simon James Gratton #ukdata50 #uktech50

“The massive decline of PC's…is about society's shift from creation to consumption… and mass extinction of unnecessary computer work, which in less than 20 years will be all of it.”

Steve Faktor (IdeaFaktor)

A billion tiny robots in the cloud…

…the future of AI in an algorithmic world (CLOUDTECH)

4

Automated Insight needs context….

1. We face a skills shortage

2. AI/Machine Learning can accelerate the end-point

3. Technology needs to bridge from insight-to-action next

TIME

1 MONTH 1 WEEK 1 DAY 1/2 DAY 1 HOUR MINS 1 MIN 10 MS

50%+ of CDOs will be unsuccessful…

…Yet 90% organisations will have one by 2019

Today’s data agility is not MVP

A DATA MVP STARTS HERE

NOT HERE

EMOTIONAL DESIGN

USABLE

RELIABLE

FUNCTIONAL

LINE OF BUSINESS a

LINE OF BUSINESS b

LINE OF BUSINESS … n

PILOTS PROJECTS APPS

ENGAGE, ACCELERATE AND ALIGN

DELIVER (INTEGRATE 1st)

RUN (INGEST 1st)

EXPLOIT (CONSUMPTION 1st)

HOLACRATIC UNITSConsumption-driven

60%/40% Vertical OUTCOME FOCUS

SHARED SERVICEAlignment-driven

40%/60% horizontal SIMPLIFICATION FOCUS

Balancing Quality and Agility

The CDO needs to evolve rapidly….

1. Data needs to be accessible at different speeds and levels of quality

2. Our functions need to be empowered and self-sufficient with tools

3. Our data assets need continuous improvement across our functions

The ‘Value-driven’ CDO

ACCELERATE DELIVERY

EMPOWER EXPLOITATION

CONTINUOUSLY IMPROVE

3.1

1 2 3

Accelerating Delivery…1

It’s about interactions

12

Aligning Interaction Maturity

INSIGHT MATURITY

DEL

IVER

Y S

PEE

D

HIGH

HIGH

MED

MED

LOW

LOW

ADVANCED

BALANCED

IMBALANCE

TODAY

TARGET

‘Fast Data’ means ‘Fast Culture’

We are a collaborative supply chain of data-driven value creation

We engage and innovate side-by-side with our

customers

We positively impact customer, partner and employee interactions

We integrate & wrap core applications for

frictionless experience

We decommission legacy & repatriate IP with each

delivery

We sit at the front of change cycle to ensure integrated outcomes

We drive a single customer view

harnessing ALL data

We deliver at pace then continuously improve

once valuable

We drive data innovation in <90 day agile delivery

cycles

The 3-Speed Data Organisation

NEAR-REALTIME SINGLE VIEW

FAST

1-3 MONTHS

Customer Events, Transactions, IoT and Blockchain interaction

3+ MONTHS

The realm of the ‘Data Wrangler’EXPLOITATION SERVICE LAYER

Wrangler ViewUnstructured

Functional viewSemi-structured

Business viewStructured

1ST GEAR 2ND GEAR 3rd GEAR

QUALITY

SLOWMID

<4 WEEKS

UNIFY

CONSOLIDATE AND CLEAN

The Single View

Data Quality Improvements (Graph/JSON)

LOW HIGH

Empowering Exploitation…2

‘In motion’ is our next challenge

‘In Motion’ = New Approach

CDO FOCUS TODAY DATA MANAGEMENT

EFFORT

DATA AT REST EFFORT DATA IN MOTION

EFFORT

CDO FOCUS NEXT

DATA AT REST EFFORT DATA IN

MOTION EFFORT

RELATIVE EFFORT

DATA MANAGEMENT

EFFORT

AT-DESIGN SCHEMA

STRUCTURE THEN INGEST

PROJECT-DRIVEN

ON-DEMAND SCHEMAGOVERN THE ENTRY-POINT

INGEST THEN STRUCTURE

CUSTOMER INTERACTION-DRIVEN

GOVERN THE END POINT

Digital Highways require ‘data insulation’

Consumption 1st Integration 2nd….

INNOVATION LAYER

ENABLEMENT LAYER

DELIVERY CAPABILITIES

CONSUMPTION SERVICES (WRANGLING)

COGNITIVE, AI, NLP ,

CORE

MIX DATA PLATFORMS

FILE RDBMS LAKE

STREAMING AND APIs PARTNERDATA

OPENDATA

INSULATION LAYER

INTERACTION, DISCOVERY, TAGGING AND VISUALISATION

ANALYTICS, BLENDING &ALGORITHMIC PROCESSING

DATA SCIENCE MDM, DATA QUALITYINTEGRATION

UNIFICATION CAPABILITIESREVENUE GROWTH DRIVERS

FRICTIONLESS DIGITAL

COST REDUCTION

DRIVERS

RISK MITIGATION

DRIVERS

The ‘Wrangler’ emerges…

501

We are in ‘skillset’ transition

2015

INSIGHT COLLABORATORS

80% EXPLOITATION FOCUS

SQL/NOSQLLAKE

R/PYTHON RULES

VISUALISATION ‘WHY’ FOCUS

CUSTOMER-CENTRICITY

FILE GENERATORS

80% INTEGRATION FOCUS

SQLRDBMS/XLS

SAS MODELS

EXCEL/OFFICE ‘HOW’ FOCUS

PRODUCT/LOB-CENTRICITY

2020

‘STRUCTURED’ ‘UNSTRUCTURED’

Wrangler skills are very different to those in use today

Business ‘data workers’ need to be ‘exploiters’ not ‘integrators’

IT ‘data workers’ have traditional skills but limited data science

Continuous Improvement…3

How do we orchestrate improvement?

Align relentlessly to improve…

OPERATING BEHAVIOURS

CHANNEL INTERACTION-DRIVEN

OUTCOME FOCUSED

WRANGLER RULES

2-WAY PORTAL DATA SHARING

ALIGNMENT BENEFITS

CUSTOMER ‘PROCESS-INSULATED’

80% EXPLOITATION FOCUS

3-SPEED ACTION-TO-INSIGHT

EVENT-BASED INNOVATION

INSIGHT MATURITY

SALES & DISTRIBUTION

CUSTOMER & PROSPECT

PRICING

FRAUD & RISK

FINANCE & BACKOFFICEDISTRIBUTED ‘CONSUMPTION’ FOCUS

FUNCTIONAL BUSINESS AREASCUSTOMER

HISTORY

PARTNER

HISTORY HISTORY

MI TEAM‘CLOSED LAKE’

DEFENDENTRYPOINT

‘OPEN LAKE’EDW

EMPLOYEE

EVENTS

CDO OFFICE

APPROACH

CENTRALISED ‘DELIVERY ’ FOCUS

INNOVATE AT INTERACTION

The API Economy is now ‘business class’

COMPETENCIES

ECOSYSTEMS

RELATIONSHIPS

CONNECTIONS

LEVERAGE

API ECONOMY DESIGN

BUSINESS

CUSTOMERS

CHANNELS

PARTNERS

EFFICIENCY

TRADITIONAL DESIGN

Wh

ere

de

sign

fo

r e

xte

rnal

inte

grat

ion

be

gin

s

APIs change business strategy & design thinking

Source : Forrester

Ou

tsid

e-I

nIn

side

-Ou

t

Improvement means CDO not OCD thinking

28

3 Weeks, 3 People, 1 Goal….

BEFORE

29,500 Code Lines

Multiple File ImportsHeavy Preparation. Rerun All

File Storage Overload

Only 10% Code-based removed

Single ‘Virtual’ FeedFlexible Blending (XML, SQL, File)

Store, Run & Re-run at will

<300

AFTER

5 X Faster, 10 X Cost reduction

DATA ACQUISITION

Multi-User. 1.5 mins per cycle

VIRTUAL WRANGLER PRICING CYCLE

>500

Code-based, Serial Processing, Re-run All 1 User. 5 mins per cycle

COMPLEX FILE IMPORT SAS PROCESSING PRICING CYCLE

DATA ACQUISITION

Direct Simulation Analytics to Actuary

Agile CDOs Accelerate, Empower and Improve Openly to Unite outcomes

The 3-Speed Chief Data Officer

Simon James Gratton #ukdata50 #uktech50