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The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

Date post: 29-Nov-2014
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The Axial Way for Sales & Member Development is a synthesis of the culture and team we're building within the sales organization at Axial. It comprises our best thinking around the qualities of sales professional we're looking for, the training and support we provide, and our inspirations and influences that help guide us on our path.
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SALES & MEMBER DEVELOPMENT
Transcript
Page 1: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

SALES & MEMBER DEVELOPMENT

Page 2: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

THE AXIAL WAY

The Axial Way is the synthesis of our best learnings and teachings on how to sell, how to build an outstanding sales organization, and what qualities we believe are most important to achieving those goals.

Page 3: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

"I wish to preach, not the doctrine of ignoble ease, but the doctrine of the strenuous life."

- Theodore Roosevelt

Page 4: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

OUR MISSION

Page 5: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

OUR MISSION

To build the top sales organization and culture in New York. A place where top performers come to grow, learn, make more money, and help build a multi-billion dollar organization.

Page 6: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

THE WILL TO SELL

Page 7: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

THE WILL TO SELL

FOUR KEY QUALITIES

At Axial, we believe in four key qualities that form the foundation for successful salespeople.

1. Desire2. Commitment3. Outlook4. Responsibility

Page 8: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

DESIRE

Desire is step one. You must set incredibly ambitious goals for yourself and then write them down. You must expect great things. You must want the very best in life and not accept mediocrity.

Page 9: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

COMMITMENT

Commitment is the single most important quality of a sales person. It is not work ethic. It is the willingness to do whatever it takes to succeed. A willingness to do what is uncomfortable, to learn new skills, to be coached and trained. To break through walls to achieve success.

Page 10: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

OUTLOOK

To achieve success, you must have an unrealistically positive outlook on your capabilities. You must be willing to endure difficulty, rejection, and frustration, and still retain an unbendingly positive outlook towards life's summit.

Page 11: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

RESPONSIBILITY

You must take responsibility for what you achieve. Regardless of the product, the market, the environment, or any other factor, at Axial, we assume full accountability for the outcomes we affect. Win or lose, we don't make excuses and we don't assign blame.

Page 12: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

PLAYING ON A TEAM

Page 13: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

PLAYING ON A TEAM

WE DON'T JUST SELL

Daily Discipline

Coachability

Interested in the World

Well Read

We build great sales people. But we also look for great people. Here are some of the qualities we value.

HumilityTeamworkHumorSelflessness

Page 14: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

SOME OF OUR COMPANY VALUES

Page 15: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

We are fanatical about empowering our team with accurate company information. We publish internal metrics to the entire company. We host regular town hall meetings. We try to answer every question as honestly and openly as we can. We trust Axialites and we provide the transparency attendant to that trust.

TRANSPARENCY

Page 16: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

Every Axialite is an owner. And that means we take it upon ourselves, whenever possible, to fix a problem, to offer a suggestion, to make something happen. If we see something needing improvement, we don't gripe. We move quickly to offer support. We act like owners because we are.

OWNERSHIP

Page 17: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

Important enough to reiterate. Teamwork is critical to your success at Axial. We provide feedback on calls, we listen to each other, we role play, we take time out of our days to help our colleagues and friends. Sales can be an individual sport. We make it a team sport at Axial and we're proud of that fact.

TEAMWORK

Page 18: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

We obsess about our Members. We fight for them. We help them. We go to almost any length to help them succeed. We are only as successful as the success of our Members and we work hard to earn their respect, trust, and admiration.

MEMBERS FIRST

Page 19: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

We trade the hopes of a Hail Mary pass for the benefits and rewards that stem from daily discipline. We know that if we do everything we can, every single day, letting nothing stand in our way, we will succeed, we will win, and we will build a huge company. It's our favorite hashtag and it's our motto.

#EVERYDAMNDAY

Page 20: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

HOW WE SELL

Page 21: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

HOW WE SELL

PILLARS OF THE AXIAL WAY

We incorporate elements of a variety of different sales methodologies. They include:

Predictable RevenueBaseline SellingThe Challenger Sale

Page 22: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

PREDICTABLE REVENUE

We use predictable revenue marketing techniques to generate email marketing leads and to constantly build pipeline.

Page 23: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

BASELINE SELLING

We use baseline selling to help stage the sales process and to establish clear criteria to move through an effective sales cycle.

Page 24: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

THE CHALLENGER SALE

We incorporate elements of the Challenger Sale to provide a commercial teaching context to our customers and educate them on new concepts specific to Axial.

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HOW WE TRAIN

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HOW WE TRAIN

STEADY CONTINUOUS IMPROVEMENT

Training and professional development at Axial is centered around daily coaching, constant feedback, and putting the resources in place to help every person succeed.

Page 27: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

ELEMENTS OF OUR TRAINING FRAMEWORK

Daily team huddleDaily coachingWeekly pipe reviewsQuarterly performance reviews and evaluationsReading and self-improvementOutside sales training and consultantsSpeaking events and panelsRole plays and group discussion

Page 28: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

WHAT WE MEASURE

Page 29: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

WHAT WE MEASURE

INPUTS DRIVE OUTPUTS

Building a great sales team requires an emphasis on building the right process and inputs that deliver the right outputs. Here's what we focus on.

Page 30: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

INPUTS & OUTPUTS

INPUTSTotal Outbound Calls -- Goal is 25 per day to generate and build pipe.Total High Quality Interactions -- Goal is 6 per day to drive in-depth conversations with prospective Members and help deliver tailored solutions to their problems. Total Intro Calls -- Goal is 2-3 per day to get to 1st Base and drive pipe.

OUTPUTSClosed Sales -- Goal is 2 sales per week. A great week is 5 sales. Closed ACV -- We drive towards 2x attainment of quota.Conversion Ratios -- Reviewing your conversion ratios helps you analyze and understand what you need to achieve to hit that 2x goal.

Page 31: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

Understanding how your pipeline performs helps you know where to focus.

KNOW YOUR RATIOSANALYZE YOUR PERFORMANCE

Stage to stage conversion ratios tell you where to focus

Daily goals drive weekly, quarterly and annual performance

# of Sales x Average Price drives ACV

Total input to close ratios help take a step back from your day to day and understand what's working and breaking down

Page 32: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

WHAT WE READ

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Dave Kurlan's step by step guide on how to sell using baseball as an analogy for

prospecting, running an efficient sales cycle, and closing. A great foundation for

conceptualizing the elements of an effective sales cycle.

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Aaron Ross helped build the sales prospecting methodology at Salesforce.

com and has created a process to consistently and predictably generate leads and build pipeline using structured calling

and email strategies.

Page 35: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

Selling is about adding specific and unique insights to the customer conversation. In

this landmark book, the team from Corporate Executive Board lay out the core

elements of a successful "Challenger" -- Commercial Teaching, Tailoring, and

Taking Control. A critical book to understand the new selling landscape.

Page 36: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

The inside story of how Marc Benioff and his team built one of the most

transformative cloud-based computing companies in history. Structured as a

series of small tools and tips rather than as one sequential narrative. Easy to follow

and incredibly illuminating.

Page 37: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

A helpful primer on the step-by-step process to selling a family business and an

explanation and overview of the deal process in general. Told from the

perspective of veteran investment bankers, Harvest gives you a good sense for the

work that many of our Members are engaged in on a daily basis.

Page 38: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

AND MANY OTHERS

Page 39: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

OUR HEROES

Page 40: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

OUR HEROES

PEOPLE THAT INFLUENCE US

People from all walks of life have done great things, overcome difficult obstacles, built huge companies, and made great strides. We are unapologetic about our admiration and respect for those that have come before us. Here are just some of the people we revere and admire.

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OUR HEROES

Teddy RooseveltBrian EnoAbraham LincolnReid HoffmanMarc BenioffAlexander HamiltonMatthew RidgwayJohn LewisWinston ChurchillGolda Meir

Stevie WonderMartina NavratilovaMike BloombergGeorge WashingtonUlysses GrantSteve JobsFyodor DoestoevskyJay-ZEleanor RooseveltLarry Page

Ambassador Susan JacobsJaron LanierDiane NashMark SusterTony HsiehFrederick DouglassJeff BezosJohn CageBarbara TuchmannMerriweather Lewis

Page 42: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

HOW WE CELEBRATE

Page 43: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

CELEBRATION & INCENTIVES

We work very hard at Axial but we also focus on celebrating our success. Building a multi-billion dollar company is inspiring but we also take time to enjoy victories along the way.

Page 44: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

SOME OF OUR CELEBRATIONS

Gift cards and cash rewards Tour of famous New York steakhousesWine tasting tour in Long IslandRooftop barbeques and happy hoursBowlingFitness boot camps

Page 45: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

Boot Camps

Page 46: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

Bowling

Page 47: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

"First Round Style" video shoot for the First Round Capital Holiday Video

Page 48: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

Rooftop Barbeques

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STEAKOur most cherished ritual is our quarterly tour of famous New York steakhouses. Every quarter we set stretch team goals for the entire team. If we hit them, the team hits up a first class steakhouse, rents a private room, and digs in to the fruits (and meats) of their hard-earned efforts.

So far we've visited:

THERE ARE SOME BIG NAMES NOT ON THAT LIST. HELP US GET THERE

Page 50: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

WHY IT MATTERS

Page 51: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

THE ENTREPRENEURIAL ECONOMY

Axial is transforming the way companies are started, grown, bought and sold. Our mission transforms the lives of entrepreneurs and business owners by giving them access to investors, advisors and by creating freedom for small businesses around the world.

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THIS IS A VERY BIG IDEA.

Page 53: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

AN IDEA THAT IS ALREADY TAKING OFF

Page 54: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

AXIAL SUCCESS METRICS

SIZE, SCOPE, ACTIVITY, SUCCESS

● 12,000+ MEMBERS● 1,500 WEEKLY CONNECTIONS● 93% ANNUAL MEMBER RENEWAL RATE● 25% OF MEMBERS SIGN LOI/CLOSE DEAL IN FIRST YEAR● 50+ TRANSACTIONS CLOSE MONTHLY● 10-20% INCREASE IN CLIENT REVENUE IN YEAR 1 WITH AXIAL

Page 55: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

WHAT ALL OUR GRAPHS LOOK LIKE

Page 56: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

WE HAVE AMAZING CUSTOMERS

Page 57: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

AND AMAZING PEOPLE

Page 58: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

AXIAL

LEARN MORE

● WWW.AXIAL.NET● AXIALITES.TUMBLR.COM● [email protected]

Page 59: The Axial Way - Sales & Member Development - Building a Culture of Sales Excellence

JOIN US


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