Date post: | 28-Nov-2014 |
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THE CHANGING FACE OF ICT DECISION MAKINGAGILITY AND THE ENTERPRISE
JIM BURNS – TALKTALK BUSINESSIAN WATT - OVUM
Agenda Today
The Research findings
The importance of Agility in today’s environment
Agility Tips
Agility
Responsive to change; primed for opportunity; and resolute against risk.
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Research sample – larger companies
The larger company sample comprised 235 companies with 200+ employees, half of which had 2000+ employees
Respondents were IT and other senior decision-makers with ICT purchase influence
Almost two-thirds of respondents were in ICT roles
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A majority of respondents feel their organisation’s approach to agility is suboptimal
How would you describe your organisation's approach to agility?
Roughly a third of respondents felt their organisation struck the right balance on agility.
However, over 40% felt their organisation to be held back by the ICT technology currently used
A further 10% felt their organisation overlooked agility completely
10% felt their company’s ICT solution was over-engineered for agility, with a range of options rarely or never used
6© Copyright Ovum. All rights reserved. Ovum is part of Informa Group.
Legacy systems coupled with budget constraints are seen as the main obstacles to agility
Which of the following factors do you believe currently restrains your
organisation from becoming more agile?
About a third of respondents regarded the main barriers to agility as budget/value issues and over-reliance on legacy systems resulting from under-investment
This view was particularly strong among IT decision makers in the largest companies
Skills gaps, lack of coordination between different departments, and compliance issues were also seen as significant barriers
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A majority of respondents are dissatisfied with the speed of their organisation’s responsiveness
How satisfied are you with the 'rhythm of change' and the time needed by IT to turn
'request to results' within your organisation?
There was a significant level of dissatisfaction with the organisations’ responsiveness (request to response time), with over two-thirds of respondents only somewhat satisfied or worse
Dissatisfaction was stronger in the largest companies
8© Copyright Ovum. All rights reserved. Ovum is part of Informa Group.
Most respondents believe that allowing employees to contribute to strategic IT decisions is good for agility
'A business that empowers its employees
to provide input into strategic IT decisions can be more agile than one
that doesn't.'
The vast majority (90%) of respondents agreed or strongly agreed that broadening ICT decision-making to ‘front line’ roles could result in a more agile business
Although this view was most strongly held by non-IT respondents, it was also widely held even by IT decision-makers
Almost two-thirds of respondents felt that control should still be retained by the CIO
9© Copyright Ovum. All rights reserved. Ovum is part of Informa Group.
Increased commitment of senior management and simplicity are seen as the main game changers for agility
The biggest game changer to your
organisation's ICT agility agenda would be...
Among the largest companies, about a third of respondents in the largest companies regarded increased commitment to ICT agility among senior management as most important in increasing ICT agility
Among other large companies, the emphasis was more on encouraging decision makers to embrace the ''less is more'' school of thought
10© Copyright Ovum. All rights reserved. Ovum is part of Informa Group.
In terms of restraints to agility, retailers tend to be more concerned about budgets; financial institutions more about compliance
Which of the following factors do you believe currently restrains your
organisation from becoming more agile?
Over 40% of respondents from large retailers were concerned about the impact of under-investment and/or the perception that IT departments deliver under par systems and applications
Almost a third of respondents from large financials believed compliance (defined as security, business continuity, regulatory and related concerns) were too big an obstacle for their business to be agile
11© Copyright Ovum. All rights reserved. Ovum is part of Informa Group.
Dissatisfaction with the ‘rhythm of change’ is highest amongst financials
How satisfied are you with the 'rhythm of change' and the time needed by IT to turn
'request to results' within your organisation?
40% of respondents working for large financials were either dissatisfied or extremely dissatisfied with the time needed by IT to turn 'request to results’
12© Copyright Ovum. All rights reserved. Ovum is part of Informa Group.
Operating stability is most important among financials
Maintaining operating stability is our biggest priority.
Over half of respondents working for larger financials ranked ‘maintaining operating stability’ as the most important aspect of the core ICT network
Agility Report Summary
Less is more
Agility with an anchor
“C” Suite buy-in
Outside In, Inside Out
Being Agile allows you to cope with
change !
84.4%GROWTH IN MOBILE TRAFFIC
YEAR ON YEAR
1/3 OF TRAFFIC
Now VIDEO
44x
GROWTH IN NETWORK TRAFFIC IN NEXT 10 YEARS
Bandwidth Growth Sept 2012 – Sep 2013
Average traffic Sept 2012 385Gb Sep 2013 850Gb – 120% increase
Peak Traffic Sept 2012 415Gb Sep 2013 950Gb – 130% increase
Total network traffic on TalkTalk Next Generation Network
400
200
800
600
Performance
82% have experienced networkoutages that have had an impact on business
Business Continuity
64% have experiencedsome form of disruption/compromise due to bandwidth restrictions
Security & Mobility
53% say their networks either don’tpermit or don’t support BYOD
Monitoring & Maintenance
64% feel they can easily makechanges to their network where needed
Check out http://www.talktalkbusiness.co.uk/solutions/network/
5 Technology Agility Tips
Tip 5 : Know your long term strategy
Key considerations:Are you ever increasing data needs sufficiently driving your strategy ? How far out does your strategy go?How will your network underpin your future needs ?
BYOD
Collaboration
Flexible Working
Wi-Fi
On-Line
Mobile
Tip 4 : Be Prepared to Speed Up Your Internet
Key considerationsHow dependent are you on the internet & online?What will we & our customers use it for in the future?How will we & our competitors use it to create advantage?
Tip 3 : Go hosted – Outsource in the cloud
Key considerationsWhich applications will be improved in the cloud?How do I build the business case to make the move?Will this be secure enough?
Tip 2 : SIP your voice
Key considerationsWhat are my voice requirements now and in the future?Does SIP really bring cost savings ? How can SIP support more flexibility in my business?
Tip 1 : Choose the right supplier and review your network ongoing
Key considerations:Who is the right supplier?How often do I engage?How do I support the case for change?
And of course, a bit about TalkTalk Business
Powering British Business
50 x Capacity increase
500,000+B2B Broadband lines
16,000+ Ethernet lines
3 Billion+mins/m VoIP
POWERING AGILITY
DIRECT INTERNET ACCESSFOR BUSINESSES THAT RELY
ON THE INTERNET
LARGEST UK NEXT GENERATION NETWORK
COST EFFECTIVE ENTERPRISE GRADE CONNECTIVITY FROM
£120/MTH
GREAT COVERAGE
FAST UK SUPPORT
THANK YOU
ANY QUESTIONS?