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The CIBC MellonCommunity Report

CIBC MellonCommunity Report

2 // THE CIBC MELLON COMMUNITY REPORT

Who We Are

Clients, Communities and ColleaguesAt CIBC Mellon, we believe in doing well while doing right. Corporate social responsibility (CSR) helps us deliver better results for our clients, our colleagues and our communities.

CIBC Mellon supports its clients’ goals of doing well by doing right, too, from supporting social finance investment activities to our Client CSR program.

We support our employees throughout the workday and beyond, with a total rewards benefits package, education support, and recognition of their passion for community involvement, both during and outside of working hours.

Partnering with local and national nonprofit organizations, we support a broad variety of causes that matter to our employees. We are involved in our communities, whether by planting a community garden or campaigning for United Way.

MOODY’S: A1* Long-term credit ratings

DBRS: AA(Low)**

Long-term credit ratings

8OFFICES

ACROSS CANADA

$2.1 MORE THAN

CREDIT RATINGS:

TRILLION EMPLOYEES

assets under administration*

1,600+

*As at February 12, 2020

**As at November 19, 2019

*As at December 31, 2019

EMPLOYEE ENGAGEMENT AT CIBC MELLON

LEADING wITH INTEGRITYCIBC Mellon is committed to acting with the highest ethical standards for our company, our colleagues and our clients. We provide training, education and support programs to help employees understand and adhere to CIBC Mellon’s policies and procedures:

CYBER SECURITY AwARENESS MONTH

OUR ANTI-MONEY LAUNDERING AND ANTI-TERRORIST FINANCING POLICY

OUR PRIvACY AND INFORMATION SECURITY POLICIES

ISO 26000 GLOBAL SOCIAL RESPONSIBILITY STANDARD

BUSINESS CONTINUITY MANAGEMENT SYSTEMS STANDARD

Allows employees to immerse themselves into the world of cyber security through an array of interactive exhibits, contests and articles on best practices.

Requires employees to be alert for and report unusual transactions according to the requirements contained in applicable proceeds of crime and terrorist financing legislation.

Provide guidance to employees regarding the steps and practices necessary to appropriately secure information under CIBC Mellon’s control.

CIBC Mellon has aligned to ISO 26000 Global Social Responsibility Standard, demonstrating its commitment to organizational governance, human rights, labour practices, the environment, fair operating practices, consumer issues and community involvement and development.

CIBC Mellon was one of the first financial institutions to obtain ISO 22301:2012 for Societal Security and Business Continuity Management Systems Standard, a testament to its strong management and recovery plans.

3 // THE CIBC MELLON COMMUNITY REPORT

Incorporating ESGMuch is changing for businesses in this era of heightened awareness, advocacy and accountability. At CIBC Mellon, we recognize environmental, social and governance (ESG) concerns, consider their impact and endeavour to improve the outlook for our clients, our people and our planet.

ISO 26000 GLOBAL SOCIAL RESPONSIBILITY STANDARD CIBC Mellon is aligned to the ISO 26000 Global Social Responsibility Standard, demonstrating its commitment to organizational governance, human rights, labour practices, the environment, fair operating practices, consumer issues and community involvement and development.

In following the guidance offered by ISO 26000’s recommendations, organizations likeours contribute to the United Nations’ Sustainable Development Goals (SDG).

CLIENT CSR COMMITTEECIBC Mellon actively involves our clients in our Corporate Social Responsibility program, organizing events and fostering relationships between our clients and the charitable organizations that CIBC Mellon partners with.

CIBC Mellon’s Client CSR Committee supported MORE THAN 35 initiatives, including great organizations like:

HABITAT FOR HUMANITy HOlD’EM FOR lIFE (in support of cancer research initiatives)BAy STREET HOOPS

KNOwLEDGE IS POwERFULSocially responsible investing is a growing and prevalent theme, especially as more companies demonstrate the willingness and ability to sharpen their ethical focus while also turning a profit.

By leveraging the reach and influence of our parent organization, BNy Mellon, our clients have access to powerful solutions that enable them to track the performance of their portfolios as they relate to ESG factors and other important sustainability metrics.

GOOD GOvERNANCESOCIAL RESPONSIBILITY• As responsible corporate

citizens, we work with clients, suppliers, charities and other stakeholders to encourage positive cultural, economic and social development.

• We are committed to an inclusive, safe and ethical workplace as demonstrated within our Code of Conduct and our other corporate and human resources policies. We comply with Canada’s Charter of Rights and Freedoms and all Canadian laws concerning employment and individuals’ rights.

S G

ISO26000

2019

EMPLOYEE ENGAGEMENT AT CIBC MELLON

ENvIRONMENTAL IMPACT• Our headquarters at 1 york

Street achieved a Gold leadership in Energy and Environmental Design (lEED) certification.

• Electric car charging stations at our Toronto and Mississauga offices.

• Greater attention to improved waste diversion.

E

4 // THE CIBC MELLON COMMUNITY REPORT

OF CIBC MEllON EMPlOyEES PARTICIPATED IN A VOlUNTEER EVENT IN 2019.

75% CIBC Mellon employees participated in MORE THAN 65 volunteering events in 2019, supporting a variety of causes in our communities.

In 2019, employees found many ways to make a difference, including:

CIBC Mellon’s Community Volunteering program focuses on organizations that support:

Employees are encouraged to recommend organizations that could be supported with volunteering opportunities, and to organize volunteering events during work hours.

Engaging Our Communities

CHIlDREN AND yOUTH HEAlTH AND WEll-BEING ARTS AND CUlTURE THE ENVIRONMENT

• Cooking community meals at a homeless shelter • Sorting donations at a local animal shelter

• Packing back-to-school supply kits for kids in need • Weeding and harvesting crops on a community urban farm

• Running food drives • Cleaning and repainting a community centre

To further support the organizations that matter most to our employees, CIBC Mellon donates $100 per employee volunteer for events. When employees volunteer with a United Way agency, CIBC Mellon donates an additional $100 to United Way.

Employees lead fundraising teams in support of causes that matter most to them, including the Heart & Stroke Foundation Big Bike, The Weekend to Conquer Cancer and CIBC’s Run for the Cure.

UNITED wAY

Each year, a team of employees runs CIBC Mellon’s United Way campaign. In 2019, the campaign raised more than $300,000, which includes a 50% match from CIBC Mellon on all employee donations.

AMBASSADOR PROGRAM

To support employees who make a difference in their communities outside of working hours, CIBC Mellon’s Ambassador program provides annual donations of up to $1,500 to support organizations where an employee has volunteered for at least 40 hours.

In 2019, CIBC Mellon awarded 21 Ambassador grants to support the causes that matter most to our employees.

MORE THAN MORE THAN

of CIBC Mellon’s annual donations are employee-directed.

50% 110employees participated

as active members of CIBC Mellon’s CSR Committees and Networking Groups in 2019.

EMPLOYEE ENGAGEMENT AT CIBC MELLON

82%of employees believed that their immediate supervisor

provided them with feedback to help them improve their performance and ranked

Career Development opportunities

6% above the Financial Services norm.*

TOTAL REwARDS

CIBC Mellon’s Total Rewards strategy is designed to reward, recognize and motivate employees throughout the company. Our Total Rewards program is a comprehensive package of non-monetary and monetary rewards that focuses on employee wellbeing in its entirety.

The Total Rewards strategy includes:

Learning and Achievement

To celebrate achievements, our employees can recognize each other on our corporate social recognition platform. These success stories are viewed on our company-wide newsfeed. In addition to social recognition, there are also a number of programs through which employees can earn points to redeem for rewards, such as service anniversary milestones and awards like the Client Experience Award, the Getting It Right Award and the Community Impact Award.

CIBC Mellon has many tools and resources to support employee growth and development.

• eLearning–morethan2,000courses available

• MentorshipProgram• JobShadowProgram• LeadershipDevelopment

Program• TuitionAssistanceProgram

Diversity Showcase

CIBC Mellon’s Diversity Committee celebrates the cultural stories and experiences that make our workforce unique by providing diversity-related resources and planning events that educate and engage our employees. We host an annual Diversity Showcase –anopportunityforemployeestolearn and celebrate the narratives that bind us together.

of employees rate CIBC Mellon positively for diversity and

inclusion, 7% above the Financial Services norm.*

women’s Initiatives Network

CIBC Mellon’s Women’s Initiatives Network provides professional

development and mentorship opportunities while promoting equality and diversity in the workplace.

Community and Environment

of employees reported feeling

positively about CIBC Mellon’s company image and contribution to our communities and society in 2019.

Our CSR program, organizational structure, workplace environment and commitment to diversity are major drivers of our positive image.*

Supporting Our Employees5 // THE CIBC MELLON COMMUNITY REPORT

90% wIN

84%

IN

2019employees sent

MORE THAN

7,600recognition moments.

*According to CIBC Mellon’s 2019 Employee Engagement Survey

EMPLOYEE ENGAGEMENT AT CIBC MELLON

wealth

Includes base salary, incentive pay, commissions and pensions and savings.

wellbeing

We support health and dental coverage, wellness programs and insurances.

At CIBC Mellon, the health and safety of our employees is a top priority at all times. We boast clean, safe, collaborative and inclusive workspaces, and we work continually with our employees to make enhancements.

Life

Our team enjoys time off, discounts and perks, work-life flexibility and resources, and more.

CIBC Mellon’s Remote Work Arrangements program provides employees with the opportunity to work from home, enabling greater work-life balance.

Supporting Our Employees... (Cont’d)

EMPLOYEE ENGAGEMENT AT CIBC MELLON

6 // THE CIBC MELLON COMMUNITY REPORT

of CIBC Mellon employees are under the age of 40. CIBC Mellon’s GenWhy Squad is

an opportunity for millennials to discuss matters that impact them as professionals.

52%

Global Finance – “Best Sub-Custodian in Canada”CIBC Mellon has been awarded Best Sub-Custodian in Canada in Global Finance Magazine’s 2019 World’s Best Sub-Custodian Awards. This annual award recognizes a sub-custodian bank that reliably offers the best quality services in its country, including local knowledge, customer service and business continuity.

Global Custodian – “Market Outperformer: Canada,” “Category Outperformer” and “Global Outperformer”CIBC Mellon has been awarded Category Outperformer, Market Outperformer and Global Outperformer designations in Global Custodian’s 2019 Agent Banks in Major Markets survey. The survey identifies high performing financial services companies as rated by global institutional investors.

Global Investor – “Best Sub-Custodian in Canada”CIBC Mellon has been rated the best sub-custodian in Canada in the 2019 Global Investor / ISF Sub-custody Survey. This survey identifies high performing sub-custodians as rated by clients.

When CIBC Mellon moved its corporate headquarters to 1 york Street, we strove to incorporate sustainable choices. Thanks to green thinking throughout the design and move process, we achieved a Gold leadership in Energy and Environmental Design (lEED) certification. This certification recognizes our sustainability efforts in areas including reducing water and energy use, choosing sustainable, recyclable and local materials where possible, and recycling and compost programs to divert waste from landfills. The lEED Gold certification recognizes CIBC Mellon’s commitment to creating office spaces that work for our employees and the environment.

CIBC MELLON — A GREAT PLACE TO BE

Green Thinking7 // THE CIBC MELLON COMMUNITY REPORT

PAPERLESS INITIATIvE

CIBC Mellon’s technology, operations and leadership teams recognize the importance of ongoing efforts to reduce our environmental footprint. Our teams continue to test, execute and expand paper-reduction efforts across our business.

EMPLOYEE ENGAGEMENT AT CIBC MELLON

ACHIEvERS – 50 MOST ENGAGED wORKPLACESTM IN NORTH AMERICA

In 2019, CIBC Mellon was named one of Achievers’ 50 Most Engaged WorkplacesTM in North America for the sixth time. This list recognized companies for outstanding corporate culture, employee experience and commitment to corporate social responsibility.

95%in our Fund Accounting teams by discovering

opportunities to complete work digitally

DECREASED PAPER USAGE By

Contact us:

Corporate Communications and MarketingCIBC Mellon1 york Street, Suite 500Toronto,ONM5J0B6

www.cibcmellon.com/careers+1 416 643 5000

Follow @CIBCMellon on social media:

©2020 CIBC Mellon. CIBC Mellon is a licensed user of the CIBC trade-mark and certain BNY Mellon trade-marks, is the corporate brand of CIBC Mellon Trust Company and CIBC Mellon Global Securities Services Company and may be used as a generic term to reference either or both companies. All rights reserved.

REPORTING PERIOD: Other than where noted, this review covers CIBC Mellon’s community and employee engagement activities during the 2019 fiscal year (November 1, 2018 to October 31, 2019).Figures are in Canadian dollars except where otherwise noted.