© 2016. FairPoint Communications, Inc. All rights reserved.

The Complete Guide

to Hosted VoIP

As Voice over Internet Protocol (VoIP) solutions continue to mature, an increasing number of businesses will adopt the technology. According to market research firm Infonetics, VoIP and unified

communications services are predicted to grow to an $88 billion market by 2018. It’s clear hosted VoIP is becoming a viable business communication solution for organizations of all sizes.

This presentation will discuss several important topics to consider in your decision-making process.

WHAT ISHOSTED VOIP?

© 2016. FairPoint Communications, Inc. All rights reserved.

“Hosted” simply means the VoIP hardware and software are located off-premises in a

service provider’s facility. You access a virtual solution that

eliminates the need for a physical PBX at your location.

HOW DOES HOSTED VOIP WORK?

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InstallingManagingMaintaining and/orUpgrading equipment

•

Hosted VoIP simplifies business communications.

You don’t have to do any of the heavy lifting associated with:

The provider’s solution will process your calls. Your

phone calls will be routed over an IP network or the

Public Switched Telephone Network (PSTN).

HOSTED VOIP VS. ALTERNATIVE SOLUTIONS

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On-premises company-owned system

Off-premisescompany-owned system

Off-premisesHosted VoIP solution

ON-PREMISES

OFF-PREMISES

OFF-PREMISES

The main options available to businesses for their voice communications involve both on-premises

and off-premises solutions.

IS HOSTED VOIP RIGHT FOR YOUR

BUSINESS?

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The best model for your

organization boils down to a number

of factors, including cost, control

and capability.

How much do you want to invest in your business voice communications? Would you

rather make a large initial capital expenditure or pay as your go?

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Large expenditure or pay as you?

How important is the ability to scale for future growth? Is it possible that your requirements will change over time?

How much are you willing to invest in future feature or software upgrades?

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Do you have remote workers who need access to their phone calls and voicemail no matter where they are or time of day?

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Have you considered what might happen in the event of a power outage or other

scenario in which you couldn’t access your system? What disaster recovery plans

and capabilities does your current system provide?

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What features do you need to access and at what frequency/cost?

© 2016. FairPoint Communications, Inc. All rights reserved.

Is it better for your business to deploy a premises-based solution or an

off-premises hosted VoIP solution? By educating yourself on the benefits

and potential challenges of your various options, you can increase your chances

of earning the greatest return on your investment.

THE COMPLETE GUIDE TO

HOSTED VOIP

© 2016. FairPoint Communications, Inc. All rights reserved

Is Hosted VoIP best for your business?

To evaluate the strengths and potential challenges associated with Hosted VoIP business solutions, download FairPoint

Communication’s latest white paper, “The Complete Guide to Hosted VoIP.”

FairPoint Communications, Inc. (Nasdaq: FRP) provides advanced data, voice and video technologies to

single and multi-site businesses, public and private institutions, consumers, wireless companies and

wholesale re-sellers in 17 states. Leveraging an owned, fiber-core Ethernet network – with more than

21,000 route miles of fiber including approximately 17,000 route miles of fiber in northern New England

– FairPoint has the network coverage, scalable bandwidth and transport capacity to support enhanced

applications, including the next generation of mobile and cloud-based communications, such as small

cell wireless backhaul technology, voice over IP, data center colocation services, managed services

and disaster recovery.

For more information on hosted VoIP or other

FairPoint solutions, visit our website.

About FairPoint Communications

FairPoint Communications is a registered service mark of FairPointCommunications, Inc. Services are provided through operating

subsidiaries of FairPoint Communications, Inc. Please contact your local business representative or reference your contract for specific

entity-related information.