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The Defense Commissary Agency

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The Defense Commissary Agency. Sales. February 28, 2007. Mr. Thomas E. Milks. Director of Sales. Agenda. Organization Issues Affecting Consumer Package Goods (CPG) Industry How We Did Perimeter Center Store 2007 Initiatives. Directorate of Sales. - PowerPoint PPT Presentation
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Mr. Thomas E. Milks Director of Sales February 28, 2007
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Page 1: The Defense Commissary Agency

Mr. Thomas E. MilksMr. Thomas E. MilksDirector of SalesDirector of Sales

February 28, 2007 February 28, 2007

Page 2: The Defense Commissary Agency

• OrganizationOrganization

• Issues Affecting Consumer Package Goods Issues Affecting Consumer Package Goods

(CPG) Industry (CPG) Industry

• How We DidHow We Did

• PerimeterPerimeter

• Center StoreCenter Store

• 2007 Initiatives2007 Initiatives

• OrganizationOrganization

• Issues Affecting Consumer Package Goods Issues Affecting Consumer Package Goods

(CPG) Industry (CPG) Industry

• How We DidHow We Did

• PerimeterPerimeter

• Center StoreCenter Store

• 2007 Initiatives2007 Initiatives

Page 3: The Defense Commissary Agency

DirectorSales

Tom MilksPS

Perishable DivDave Shaw

PSP

Semi-Perishable DivRandy Chandler

PSM

ResaleContracting Div

Larry HahnPSC

Special Projects DivBill Mehler

PSS

Distribution/OPPDonna Starkus-Ward

PSVO

Business SystemsCarol Ricker

PSVS

Virtual CommissaryTransportation Div

Del Myrick

PSV

Reset TeamSteve Sones

PSSR

TransportationArlene Ripp

PSVT

Category MgtBranchPSM

Produce SupportBranch

Sarah SaundersPSCP

Brand Name ResaleBranch

Judge MaysPSCB

Resale CommoditiesBranch

Sheila NorfusPSCC

Resale ServicesBranch

Phyllis McGowanPSCS

Promotions BranchPSM

SystemsSharon Rahe

PSA

Organization Effective January 22, 2006Organization Effective January 22, 2006

Page 4: The Defense Commissary Agency

• GlobalizationGlobalization

• Continual product portfolio managementContinual product portfolio management

• Price line vs brand name productsPrice line vs brand name products

• Rising costsRising costs

• Supply chain complexitySupply chain complexity

• GlobalizationGlobalization

• Continual product portfolio managementContinual product portfolio management

• Price line vs brand name productsPrice line vs brand name products

• Rising costsRising costs

• Supply chain complexitySupply chain complexity

Page 5: The Defense Commissary Agency

• Anti-aging productsAnti-aging products

• Chocolate – the darker the betterChocolate – the darker the better

• Junk food made overJunk food made over

• Locally grown foodLocally grown food

• Probiotics in yogurt and beyondProbiotics in yogurt and beyond

• Anti-aging productsAnti-aging products

• Chocolate – the darker the betterChocolate – the darker the better

• Junk food made overJunk food made over

• Locally grown foodLocally grown food

• Probiotics in yogurt and beyondProbiotics in yogurt and beyond

Page 6: The Defense Commissary Agency

• Consumer segmentation affected by Consumer segmentation affected by

shifting consumption patternsshifting consumption patterns

– HealthHealth

– ConvenienceConvenience

– LifestyleLifestyle

• NewNew

• Consumer segmentation affected by Consumer segmentation affected by

shifting consumption patternsshifting consumption patterns

– HealthHealth

– ConvenienceConvenience

– LifestyleLifestyle

• NewNew

AgeAge

GenderGender

IncomeIncome

AgeAge

GenderGender

IncomeIncome

TraditionalTraditionalTraditionalTraditional

Page 7: The Defense Commissary Agency

• Redefine relationshipsRedefine relationships

• Create valueCreate value

• Achieve goalsAchieve goals

• Customize programsCustomize programs

• Create “WOW” factorCreate “WOW” factor

• Redefine relationshipsRedefine relationships

• Create valueCreate value

• Achieve goalsAchieve goals

• Customize programsCustomize programs

• Create “WOW” factorCreate “WOW” factor

Page 8: The Defense Commissary Agency

• Last year sales vibrantLast year sales vibrant

– $48M above prior year$48M above prior year

– Perishable numbers simply outstandingPerishable numbers simply outstanding

– Shift from center store sales occurring, but not Shift from center store sales occurring, but not

as severe as retailas severe as retail

• Promotional support continued to outpace Promotional support continued to outpace

supermarketssupermarkets

– Last year’s savings held steady at 32%Last year’s savings held steady at 32%

– DeCA’s temporary price reduction (TPR) dollar DeCA’s temporary price reduction (TPR) dollar

fair share index highly developed @ 136fair share index highly developed @ 136

• Last year sales vibrantLast year sales vibrant

– $48M above prior year$48M above prior year

– Perishable numbers simply outstandingPerishable numbers simply outstanding

– Shift from center store sales occurring, but not Shift from center store sales occurring, but not

as severe as retailas severe as retail

• Promotional support continued to outpace Promotional support continued to outpace

supermarketssupermarkets

– Last year’s savings held steady at 32%Last year’s savings held steady at 32%

– DeCA’s temporary price reduction (TPR) dollar DeCA’s temporary price reduction (TPR) dollar

fair share index highly developed @ 136fair share index highly developed @ 136

Page 9: The Defense Commissary Agency

• Billboard categories drive resultsBillboard categories drive results– 400 Power Buys400 Power Buys– 975 Primaries975 Primaries– 200 Manager’s Special200 Manager’s Special

• Overall lift percentages outstanding Overall lift percentages outstanding – Unit Lift ~ 51.5%Unit Lift ~ 51.5%– Dollar Lift ~ 25.6%Dollar Lift ~ 25.6%

• Program generated $47.4 Million in savings over Program generated $47.4 Million in savings over regular regular DeCA price DeCA price

– Added an estimated 1.5 basis points to overall DeCA Added an estimated 1.5 basis points to overall DeCA savings percentagesavings percentage

• Billboard categories drive resultsBillboard categories drive results– 400 Power Buys400 Power Buys– 975 Primaries975 Primaries– 200 Manager’s Special200 Manager’s Special

• Overall lift percentages outstanding Overall lift percentages outstanding – Unit Lift ~ 51.5%Unit Lift ~ 51.5%– Dollar Lift ~ 25.6%Dollar Lift ~ 25.6%

• Program generated $47.4 Million in savings over Program generated $47.4 Million in savings over regular regular DeCA price DeCA price

– Added an estimated 1.5 basis points to overall DeCA Added an estimated 1.5 basis points to overall DeCA savings percentagesavings percentage

Page 10: The Defense Commissary Agency

• First quarter results very positive First quarter results very positive

– Sales up slightly more than FY year end goal (+$13.5M)Sales up slightly more than FY year end goal (+$13.5M)

– European sales stronger than anticipated European sales stronger than anticipated

– Future quarterly ACV contributions & calendar shifts will Future quarterly ACV contributions & calendar shifts will

tend to normalize early resultstend to normalize early results

• December sales were exceptionalDecember sales were exceptional

– Total exceeded $500 MillionTotal exceeded $500 Million

– Largest single sales month of the new millenniumLargest single sales month of the new millennium

• First quarter results very positive First quarter results very positive

– Sales up slightly more than FY year end goal (+$13.5M)Sales up slightly more than FY year end goal (+$13.5M)

– European sales stronger than anticipated European sales stronger than anticipated

– Future quarterly ACV contributions & calendar shifts will Future quarterly ACV contributions & calendar shifts will

tend to normalize early resultstend to normalize early results

• December sales were exceptionalDecember sales were exceptional

– Total exceeded $500 MillionTotal exceeded $500 Million

– Largest single sales month of the new millenniumLargest single sales month of the new millennium

Page 11: The Defense Commissary Agency

Cumulative YTD Sales

Cumulative YTD Sales

-0.8%

+1.7%

+1.0%+1.0%$1401$1401 $1414$1414

FY 2006 FY 2007

FY 2007 Strategic Sales Target: $5.430B

+1.9%

+$13+$13

FY 2006 Vs. FY 2007FY 2006 Vs. FY 2007

300

350

400

450

500

OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP

$ M

illio

ns

Page 12: The Defense Commissary Agency

Sales Per Transaction

Year Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep YTD

FY 2006 $58.28 $59.22 $61.15 $58.06 $58.93 $58.01 $58.71 $57.04 $58.05 $57.60 $57.74 $60.03 $59.57

FY 2007 $58.57 $60.57 $62.83 $60.69

-1.0%

# Transactions

-0.4%

Mil l

ions

-1.3%

Cumulative Transactions -0.212 -0.9%23.511 23.299

FY 2006 Vs. FY 2007FY 2006 Vs. FY 2007

6.000

6.500

7.000

7.500

8.000

8.500

OCT NOV DEC JAN FEB MAR APR MAY JUN JUL AUG SEP

FY 2006 FY 2007

Page 13: The Defense Commissary Agency

RankRank DateDate Net SalesNet Sales EventEvent11 1/31/20041/31/2004 $26,032,612.39 $26,032,612.39 Super BowlSuper Bowl

22 2/3/20072/3/2007 $26,029,117.16 $26,029,117.16 Super BowlSuper Bowl

33 11/18/200611/18/2006 $25,255,742.11 $25,255,742.11 ThanksgivingThanksgiving

44 2/2/20022/2/2002 $24,835,463.69 $24,835,463.69 Super BowlSuper Bowl

55 11/19/200511/19/2005 $23,802,452.46 $23,802,452.46 ThanksgivingThanksgiving

66 11/17/200111/17/2001 $23,765,390.19 $23,765,390.19 ThanksgivingThanksgiving

77 2/4/20062/4/2006 $23,571,575.01 $23,571,575.01 Super BowlSuper Bowl

88 3/3/20013/3/2001 $23,308,730.41 $23,308,730.41 Pay DayPay Day

99 7/1/20057/1/2005 $23,169,866.86 $23,169,866.86 July 4thJuly 4th

1010 12/30/200512/30/2005 $23,125,008.98 $23,125,008.98 New Year's EveNew Year's Eve

1111 9/2/20069/2/2006 $23,100,835.32 $23,100,835.32 Labor DayLabor Day

1212 12/2/200612/2/2006 $22,896,133.19 $22,896,133.19 Pay DayPay Day

1313 11/20/200411/20/2004 $22,860,682.25 $22,860,682.25 ThanksgivingThanksgiving

1414 9/30/20069/30/2006 $22,638,613.41 $22,638,613.41 Pay DayPay Day

1515 2/3/20012/3/2001 $22,616,317.60 $22,616,317.60 Pay DayPay Day

Page 14: The Defense Commissary Agency

EventEvent

YearYearDeCADeCA

WorldwidWorldwide Casese Cases

DeCADeCA

Worldwide Worldwide DollarsDollars

WesterWesternn

RegionRegion

CasesCases

WesternWestern

RegionRegion

DollarsDollars

20052005 1,599,2831,599,283 $11,666,779$11,666,779 721,952721,952 $4,970,431$4,970,431

20062006 1,828,6311,828,631 $12,558,388$12,558,388 845,636845,636 $5,398,058$5,398,058

PercentagPercentage Changee Change

14.3%14.3% 7.6%7.6% 17.1%17.1% 8.6%8.6%

Page 15: The Defense Commissary Agency

Summer ProgramSummer Program YearYear UnitsUnits DollarsDollars

20032003 1,072,8661,072,866 $ 5,391,879 $ 5,391,879

20042004 1,936,6511,936,651 $ 9,986,974 $ 9,986,974

20052005 2,886,4712,886,471 $14,064,224 $14,064,224

20062006 4,195,3794,195,379 $23,116,284 $23,116,284

Winter ProgramWinter Program

20052005 1,568,3861,568,386 $ 8,342,999 $ 8,342,999

20062006 2,053,7932,053,793 $12,151,444 $12,151,444

Summer ProgramSummer Program YearYear UnitsUnits DollarsDollars

20032003 1,072,8661,072,866 $ 5,391,879 $ 5,391,879

20042004 1,936,6511,936,651 $ 9,986,974 $ 9,986,974

20052005 2,886,4712,886,471 $14,064,224 $14,064,224

20062006 4,195,3794,195,379 $23,116,284 $23,116,284

Winter ProgramWinter Program

20052005 1,568,3861,568,386 $ 8,342,999 $ 8,342,999

20062006 2,053,7932,053,793 $12,151,444 $12,151,444

Page 16: The Defense Commissary Agency

• Began this FY (includes all holidays except Veterans Began this FY (includes all holidays except Veterans

Day)Day)

• Four 7-day stores close on holidayFour 7-day stores close on holiday

• Fifty-one 6-day stores close day after holidayFifty-one 6-day stores close day after holiday

• FY 2007 impact to date (5 holidays)FY 2007 impact to date (5 holidays)

– Sales measured for 1-week periods centered on holidaySales measured for 1-week periods centered on holiday

– 55 stores that changed hours: +1.6%55 stores that changed hours: +1.6%

– Rest of DeCA: +1.4%Rest of DeCA: +1.4%

• Bottom Line: No adverse impactBottom Line: No adverse impact

• Began this FY (includes all holidays except Veterans Began this FY (includes all holidays except Veterans

Day)Day)

• Four 7-day stores close on holidayFour 7-day stores close on holiday

• Fifty-one 6-day stores close day after holidayFifty-one 6-day stores close day after holiday

• FY 2007 impact to date (5 holidays)FY 2007 impact to date (5 holidays)

– Sales measured for 1-week periods centered on holidaySales measured for 1-week periods centered on holiday

– 55 stores that changed hours: +1.6%55 stores that changed hours: +1.6%

– Rest of DeCA: +1.4%Rest of DeCA: +1.4%

• Bottom Line: No adverse impactBottom Line: No adverse impact

Page 17: The Defense Commissary Agency

• What was the What was the fastestfastest growing sub-department??? growing sub-department???

– Produce?Produce?

– Deli?Deli?

– Bakery?Bakery?

– Sushi To Go?Sushi To Go?

– Hot Foods?Hot Foods?

Page 18: The Defense Commissary Agency

• All perishables dollars up $5.9MAll perishables dollars up $5.9M

• Perishable percent of Agency gain equals about 41%Perishable percent of Agency gain equals about 41%

• First quarter trends leading the DeCA wayFirst quarter trends leading the DeCA way

• Produce +5.6%Produce +5.6%

• Deli +3.0%Deli +3.0%

• Bakery +5.0%Bakery +5.0%

• Sushi +51.0%Sushi +51.0%

• Hot Foods +14.3%Hot Foods +14.3%

• Meat trend still down @ -3.2%, but improvingMeat trend still down @ -3.2%, but improving

– Classification change impact disappears in MarchClassification change impact disappears in March

Perimeter DepartmentsPerimeter Departments

Page 19: The Defense Commissary Agency

• New procurement areaNew procurement area

– Area 6: Sales up $530K Nov / Dec ‘06Area 6: Sales up $530K Nov / Dec ‘06

– Represents 4.6 % gain in produce salesRepresents 4.6 % gain in produce sales

• ACV contribution grew to 7.3% for two ACV contribution grew to 7.3% for two

month periodmonth period

• Produce contribution to area incremental Produce contribution to area incremental

sales = 87% sales = 87%

• New procurement areaNew procurement area

– Area 6: Sales up $530K Nov / Dec ‘06Area 6: Sales up $530K Nov / Dec ‘06

– Represents 4.6 % gain in produce salesRepresents 4.6 % gain in produce sales

• ACV contribution grew to 7.3% for two ACV contribution grew to 7.3% for two

month periodmonth period

• Produce contribution to area incremental Produce contribution to area incremental

sales = 87% sales = 87%

A New VisionA New Vision

Page 20: The Defense Commissary Agency

• Introduction of tubs has shifted buying patternsIntroduction of tubs has shifted buying patterns

• MBU respondedMBU responded• Cleansed mix through category reviewCleansed mix through category review• Altered case merchandising profile to maximize Altered case merchandising profile to maximize

returnreturn

• Shift in merchandising expanded shelf space, Shift in merchandising expanded shelf space, reduced number of pegs, and improved tub utilityreduced number of pegs, and improved tub utility

• Anticipated impact on annual sales: Plus $1.5 MillionAnticipated impact on annual sales: Plus $1.5 Million

• Introduction of tubs has shifted buying patternsIntroduction of tubs has shifted buying patterns

• MBU respondedMBU responded• Cleansed mix through category reviewCleansed mix through category review• Altered case merchandising profile to maximize Altered case merchandising profile to maximize

returnreturn

• Shift in merchandising expanded shelf space, Shift in merchandising expanded shelf space, reduced number of pegs, and improved tub utilityreduced number of pegs, and improved tub utility

• Anticipated impact on annual sales: Plus $1.5 MillionAnticipated impact on annual sales: Plus $1.5 Million

Page 21: The Defense Commissary Agency
Page 22: The Defense Commissary Agency
Page 23: The Defense Commissary Agency

ClassClass Current Current ShelvesShelves

Plus-UpPlus-Up Total Total ShelvesShelves

K1K1 22 44 66

K2K2 33 99 1212

K3 – K5K3 – K5 88 66 1414

Page 24: The Defense Commissary Agency

• Intent is to billboard perishable Intent is to billboard perishable departmentsdepartments– Use in DeCA circulars/post newspaper insertsUse in DeCA circulars/post newspaper inserts– Parallels retailer normsParallels retailer norms

• Capitalize on customer’s menu driven Capitalize on customer’s menu driven psychologypsychology

• Build sales synergy & incremental volume Build sales synergy & incremental volume across total promotion package across total promotion package

• Intent is to billboard perishable Intent is to billboard perishable departmentsdepartments– Use in DeCA circulars/post newspaper insertsUse in DeCA circulars/post newspaper inserts– Parallels retailer normsParallels retailer norms

• Capitalize on customer’s menu driven Capitalize on customer’s menu driven psychologypsychology

• Build sales synergy & incremental volume Build sales synergy & incremental volume across total promotion package across total promotion package

Page 25: The Defense Commissary Agency
Page 26: The Defense Commissary Agency
Page 27: The Defense Commissary Agency
Page 28: The Defense Commissary Agency

• Early year results mirror previous successesEarly year results mirror previous successes

• 10 DeCA West events so far this fiscal year 10 DeCA West events so far this fiscal year

• Most sales conducted over three-day periodMost sales conducted over three-day period

• Total sales generated: $143,051Total sales generated: $143,051

• Percent of total store sales same period: Percent of total store sales same period: 0.37%0.37%

• Early year results mirror previous successesEarly year results mirror previous successes

• 10 DeCA West events so far this fiscal year 10 DeCA West events so far this fiscal year

• Most sales conducted over three-day periodMost sales conducted over three-day period

• Total sales generated: $143,051Total sales generated: $143,051

• Percent of total store sales same period: Percent of total store sales same period: 0.37%0.37%

Page 29: The Defense Commissary Agency

• Be aggressive – use “the glass is half full” approachBe aggressive – use “the glass is half full” approach– Meat truckloads / seafood roadshows Meat truckloads / seafood roadshows – Farmer’s markets / plant truckloadsFarmer’s markets / plant truckloads– Complement with special contractor sales effortsComplement with special contractor sales efforts

• Use all authorized media/methods to get the word outUse all authorized media/methods to get the word out– Be ready for perishable ads in base newspapersBe ready for perishable ads in base newspapers

• Coordinate efforts with local exchanges to maximize Coordinate efforts with local exchanges to maximize returnreturn

• Cross-merchandise – build a “total store” plan & Cross-merchandise – build a “total store” plan & execute execute

• Be aggressive – use “the glass is half full” approachBe aggressive – use “the glass is half full” approach– Meat truckloads / seafood roadshows Meat truckloads / seafood roadshows – Farmer’s markets / plant truckloadsFarmer’s markets / plant truckloads– Complement with special contractor sales effortsComplement with special contractor sales efforts

• Use all authorized media/methods to get the word outUse all authorized media/methods to get the word out– Be ready for perishable ads in base newspapersBe ready for perishable ads in base newspapers

• Coordinate efforts with local exchanges to maximize Coordinate efforts with local exchanges to maximize returnreturn

• Cross-merchandise – build a “total store” plan & Cross-merchandise – build a “total store” plan & execute execute

Page 30: The Defense Commissary Agency

• Which category is most “Which category is most “impulsiveimpulsive” ???” ???

– Carbonated Beverages?Carbonated Beverages?– Energy Bars?Energy Bars?– Salty Snacks?Salty Snacks?– Crackers?Crackers?– Snack Bars?Snack Bars?– Cookies?Cookies?– Candy?Candy?

• Which category is most “Which category is most “impulsiveimpulsive” ???” ???

– Carbonated Beverages?Carbonated Beverages?– Energy Bars?Energy Bars?– Salty Snacks?Salty Snacks?– Crackers?Crackers?– Snack Bars?Snack Bars?– Cookies?Cookies?– Candy?Candy?

Page 31: The Defense Commissary Agency
Page 32: The Defense Commissary Agency

• Premium chocolate sectionPremium chocolate section

• Dark chocolatesDark chocolates

• New item introductionsNew item introductions

• Health & well beingHealth & well being– AntioxidantsAntioxidants– OrganicsOrganics

• Premium chocolate sectionPremium chocolate section

• Dark chocolatesDark chocolates

• New item introductionsNew item introductions

• Health & well beingHealth & well being– AntioxidantsAntioxidants– OrganicsOrganics

Page 33: The Defense Commissary Agency
Page 34: The Defense Commissary Agency

• Integrated merchandising setIntegrated merchandising set– Toiletries over baby wipes builds sales synergyToiletries over baby wipes builds sales synergy– Brand blocking adds visibilityBrand blocking adds visibility

• Concept fully vetted thru virtual & in-store Concept fully vetted thru virtual & in-store teststests

• Baby wipes result:Baby wipes result:– Dollars per purchase occasion up 24%Dollars per purchase occasion up 24%– Units per purchase occasion up 25%Units per purchase occasion up 25%

• Toiletries result:Toiletries result:– Dollars per purchase occasion up 20%Dollars per purchase occasion up 20%– Units per purchase occasion up 8%Units per purchase occasion up 8%

• Potential DeCA sales growth $1.3MPotential DeCA sales growth $1.3M

• Integrated merchandising setIntegrated merchandising set– Toiletries over baby wipes builds sales synergyToiletries over baby wipes builds sales synergy– Brand blocking adds visibilityBrand blocking adds visibility

• Concept fully vetted thru virtual & in-store Concept fully vetted thru virtual & in-store teststests

• Baby wipes result:Baby wipes result:– Dollars per purchase occasion up 24%Dollars per purchase occasion up 24%– Units per purchase occasion up 25%Units per purchase occasion up 25%

• Toiletries result:Toiletries result:– Dollars per purchase occasion up 20%Dollars per purchase occasion up 20%– Units per purchase occasion up 8%Units per purchase occasion up 8%

• Potential DeCA sales growth $1.3MPotential DeCA sales growth $1.3M

Page 35: The Defense Commissary Agency

• What’s the most common error on 40-15s???What’s the most common error on 40-15s???

– Invalid GTTNs?Invalid GTTNs?

– Invalid case packs?Invalid case packs?

– Erroneous product dimensions?Erroneous product dimensions?

– Erroneous tie & tier?Erroneous tie & tier?

– Erroneous availability dates?Erroneous availability dates?

• What’s the most common error on 40-15s???What’s the most common error on 40-15s???

– Invalid GTTNs?Invalid GTTNs?

– Invalid case packs?Invalid case packs?

– Erroneous product dimensions?Erroneous product dimensions?

– Erroneous tie & tier?Erroneous tie & tier?

– Erroneous availability dates?Erroneous availability dates?

Page 36: The Defense Commissary Agency

• 78% of 40-15s being returned78% of 40-15s being returned

• Types of errors/omissionsTypes of errors/omissions– Missing/invalid GTTNs: 38%Missing/invalid GTTNs: 38%– Invalid case packs:Invalid case packs: 5% 5%– Erroneous product dimensions: 5%Erroneous product dimensions: 5%– Erroneous tie & tier:Erroneous tie & tier: 2% 2%

● Product availability dates:Product availability dates: 50% 50%● Refers to availability at distributor (FDS)Refers to availability at distributor (FDS)● Refers to availability for delivery (DSD)Refers to availability for delivery (DSD)

• 78% of 40-15s being returned78% of 40-15s being returned

• Types of errors/omissionsTypes of errors/omissions– Missing/invalid GTTNs: 38%Missing/invalid GTTNs: 38%– Invalid case packs:Invalid case packs: 5% 5%– Erroneous product dimensions: 5%Erroneous product dimensions: 5%– Erroneous tie & tier:Erroneous tie & tier: 2% 2%

● Product availability dates:Product availability dates: 50% 50%● Refers to availability at distributor (FDS)Refers to availability at distributor (FDS)● Refers to availability for delivery (DSD)Refers to availability for delivery (DSD)

Page 37: The Defense Commissary Agency

• Pilot test successfully completed (Oct-Dec 06)Pilot test successfully completed (Oct-Dec 06)• Five participantsFive participants

• Kellogg’s, J&J, Nestle, Nabisco, Callard BowserKellogg’s, J&J, Nestle, Nabisco, Callard Bowser

• Twelve vendors added last monthTwelve vendors added last month

• Additional vendors to be added monthlyAdditional vendors to be added monthly

• Participant consensus positiveParticipant consensus positive

• Pilot test successfully completed (Oct-Dec 06)Pilot test successfully completed (Oct-Dec 06)• Five participantsFive participants

• Kellogg’s, J&J, Nestle, Nabisco, Callard BowserKellogg’s, J&J, Nestle, Nabisco, Callard Bowser

• Twelve vendors added last monthTwelve vendors added last month

• Additional vendors to be added monthlyAdditional vendors to be added monthly

• Participant consensus positiveParticipant consensus positive

Page 38: The Defense Commissary Agency

• Deletion decision made (mfg or buyer driven)Deletion decision made (mfg or buyer driven)

• After 30 days, paperwork processed by File After 30 days, paperwork processed by File MaintenanceMaintenance– Item flagged for phase out in DIBSItem flagged for phase out in DIBS– Held on file for 30 days (60 days for NW box, Hawaii stores) Held on file for 30 days (60 days for NW box, Hawaii stores)

• If distributor wants to eliminate residual stock If distributor wants to eliminate residual stock remainingremaining– Broker follows procedures in NTT 05-33 (12 January 05)Broker follows procedures in NTT 05-33 (12 January 05)– DeCA receives 50% markdown for dead stockDeCA receives 50% markdown for dead stock

• After 30 days as dead stock in DIBS, item deletedAfter 30 days as dead stock in DIBS, item deleted

• Deletion decision made (mfg or buyer driven)Deletion decision made (mfg or buyer driven)

• After 30 days, paperwork processed by File After 30 days, paperwork processed by File MaintenanceMaintenance– Item flagged for phase out in DIBSItem flagged for phase out in DIBS– Held on file for 30 days (60 days for NW box, Hawaii stores) Held on file for 30 days (60 days for NW box, Hawaii stores)

• If distributor wants to eliminate residual stock If distributor wants to eliminate residual stock remainingremaining– Broker follows procedures in NTT 05-33 (12 January 05)Broker follows procedures in NTT 05-33 (12 January 05)– DeCA receives 50% markdown for dead stockDeCA receives 50% markdown for dead stock

• After 30 days as dead stock in DIBS, item deletedAfter 30 days as dead stock in DIBS, item deleted

Page 39: The Defense Commissary Agency

• Hire front end buyerHire front end buyer

• Evaluate return on investmentEvaluate return on investment

• CARTS/SCO impactCARTS/SCO impact

• Queuing line solution?Queuing line solution?

• Impulse itemsImpulse items

• Hire front end buyerHire front end buyer

• Evaluate return on investmentEvaluate return on investment

• CARTS/SCO impactCARTS/SCO impact

• Queuing line solution?Queuing line solution?

• Impulse itemsImpulse items

Page 40: The Defense Commissary Agency

• Internet businessInternet business– Develop/implement third party moduleDevelop/implement third party module– Expand special pack module, match mix to occasionExpand special pack module, match mix to occasion

• Emphasize growth categories Emphasize growth categories – Drive salesDrive sales– Leverage competitive strengthsLeverage competitive strengths– Focus mix changes on emerging segmentsFocus mix changes on emerging segments

• Improve promotional flexibility Improve promotional flexibility – Correlate with partners’ strategic goals to maximize Correlate with partners’ strategic goals to maximize

incremental growthincremental growth– Ensure capability to integrate new item launches and Ensure capability to integrate new item launches and

react to changing market conditionsreact to changing market conditions– Extend departmental coverage to include perimeterExtend departmental coverage to include perimeter– Assess success using pre-defined metrics Assess success using pre-defined metrics

• Internet businessInternet business– Develop/implement third party moduleDevelop/implement third party module– Expand special pack module, match mix to occasionExpand special pack module, match mix to occasion

• Emphasize growth categories Emphasize growth categories – Drive salesDrive sales– Leverage competitive strengthsLeverage competitive strengths– Focus mix changes on emerging segmentsFocus mix changes on emerging segments

• Improve promotional flexibility Improve promotional flexibility – Correlate with partners’ strategic goals to maximize Correlate with partners’ strategic goals to maximize

incremental growthincremental growth– Ensure capability to integrate new item launches and Ensure capability to integrate new item launches and

react to changing market conditionsreact to changing market conditions– Extend departmental coverage to include perimeterExtend departmental coverage to include perimeter– Assess success using pre-defined metrics Assess success using pre-defined metrics

Page 41: The Defense Commissary Agency

• Evaluate product mix frequently on marginal return Evaluate product mix frequently on marginal return basisbasis

– Relate to known segment trend informationRelate to known segment trend information– Specify new item performance objectives up frontSpecify new item performance objectives up front– Periodically assess planogram sufficiency as SOPPeriodically assess planogram sufficiency as SOP

• Create a focused view of future market conditions Create a focused view of future market conditions – Collective effort thru Commissary CouncilCollective effort thru Commissary Council– Use hard/soft data and manufacturer R&D insightsUse hard/soft data and manufacturer R&D insights– Predict most likely mix of goods/services demanded Predict most likely mix of goods/services demanded

by future consumers by future consumers – Build suite of operational tactics to move forwardBuild suite of operational tactics to move forward– Establish 1/3/5 year objectives to measure movement Establish 1/3/5 year objectives to measure movement

toward end statetoward end state– Refine plans on the move as conditions/insights Refine plans on the move as conditions/insights

warrant warrant

• Evaluate product mix frequently on marginal return Evaluate product mix frequently on marginal return basisbasis

– Relate to known segment trend informationRelate to known segment trend information– Specify new item performance objectives up frontSpecify new item performance objectives up front– Periodically assess planogram sufficiency as SOPPeriodically assess planogram sufficiency as SOP

• Create a focused view of future market conditions Create a focused view of future market conditions – Collective effort thru Commissary CouncilCollective effort thru Commissary Council– Use hard/soft data and manufacturer R&D insightsUse hard/soft data and manufacturer R&D insights– Predict most likely mix of goods/services demanded Predict most likely mix of goods/services demanded

by future consumers by future consumers – Build suite of operational tactics to move forwardBuild suite of operational tactics to move forward– Establish 1/3/5 year objectives to measure movement Establish 1/3/5 year objectives to measure movement

toward end statetoward end state– Refine plans on the move as conditions/insights Refine plans on the move as conditions/insights

warrant warrant

Page 42: The Defense Commissary Agency

● 32 Categories downsized: Dollar Result +.71%32 Categories downsized: Dollar Result +.71%

● 92 Categories upgraded: Dollar Result + 1.78 92 Categories upgraded: Dollar Result + 1.78 %%

Page 43: The Defense Commissary Agency

• Four categories reset @ Ft Lee in January 2006Four categories reset @ Ft Lee in January 2006– New planograms installed within first weekNew planograms installed within first week– Sales impact evaluated for subsequent 24 week periodSales impact evaluated for subsequent 24 week period– Dollar increases dramatic compared to same period PYDollar increases dramatic compared to same period PY– Gains ranged between 3.1% and 15.5% for identical mixGains ranged between 3.1% and 15.5% for identical mix– Overall change in dollars for categories involved + 7.4% Overall change in dollars for categories involved + 7.4%

• 60 day set implementation policy could build sales 60 day set implementation policy could build sales quicklyquickly– As more set results quantified, sales estimate to be As more set results quantified, sales estimate to be

developed developed

• Four categories reset @ Ft Lee in January 2006Four categories reset @ Ft Lee in January 2006– New planograms installed within first weekNew planograms installed within first week– Sales impact evaluated for subsequent 24 week periodSales impact evaluated for subsequent 24 week period– Dollar increases dramatic compared to same period PYDollar increases dramatic compared to same period PY– Gains ranged between 3.1% and 15.5% for identical mixGains ranged between 3.1% and 15.5% for identical mix– Overall change in dollars for categories involved + 7.4% Overall change in dollars for categories involved + 7.4%

• 60 day set implementation policy could build sales 60 day set implementation policy could build sales quicklyquickly– As more set results quantified, sales estimate to be As more set results quantified, sales estimate to be

developed developed

Page 44: The Defense Commissary Agency

• MBU established look-ups to include regular MBU established look-ups to include regular case price sent to store via normal file case price sent to store via normal file maintenance proceduresmaintenance procedures

• Stores must use established look-ups to get sale Stores must use established look-ups to get sale priceprice

• Scandown will be used to establish sale priceScandown will be used to establish sale price

• MBU established look-ups to include regular MBU established look-ups to include regular case price sent to store via normal file case price sent to store via normal file maintenance proceduresmaintenance procedures

• Stores must use established look-ups to get sale Stores must use established look-ups to get sale priceprice

• Scandown will be used to establish sale priceScandown will be used to establish sale price

Page 45: The Defense Commissary Agency

• Treasure hunt with club packs – build shopping fun Treasure hunt with club packs – build shopping fun – Match your mix to patron facesMatch your mix to patron faces– Use as lever to enhance trade support throughout Use as lever to enhance trade support throughout

storestore

• Expansion of display-ready palletsExpansion of display-ready pallets– Big buck opportunity @ minimal labor costBig buck opportunity @ minimal labor cost– We’ll try to send visuals & details in advance We’ll try to send visuals & details in advance

electronicallyelectronically

• Streamlining promotional package sizeStreamlining promotional package size– Eliminating listing of line item extensionsEliminating listing of line item extensions

• Treasure hunt with club packs – build shopping fun Treasure hunt with club packs – build shopping fun – Match your mix to patron facesMatch your mix to patron faces– Use as lever to enhance trade support throughout Use as lever to enhance trade support throughout

storestore

• Expansion of display-ready palletsExpansion of display-ready pallets– Big buck opportunity @ minimal labor costBig buck opportunity @ minimal labor cost– We’ll try to send visuals & details in advance We’ll try to send visuals & details in advance

electronicallyelectronically

• Streamlining promotional package sizeStreamlining promotional package size– Eliminating listing of line item extensionsEliminating listing of line item extensions

Page 46: The Defense Commissary Agency

• Focus on perimeterFocus on perimeter– ProduceProduce– Meat/Seafood truckload salesMeat/Seafood truckload sales

• Cross merchandisingCross merchandising– Impulse itemsImpulse items

• Club pack programClub pack program

• Case pack salesCase pack sales

• OrganicsOrganics

• ExecuteExecute

And Create Excitement!And Create Excitement!

Page 47: The Defense Commissary Agency
Page 48: The Defense Commissary Agency

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