DEFENSE COMMISSARY AGENCY Your Commissary … It’s Worth the Trip! Enterprise Business Solution...

DEFENSE COMMISSARY AGENCY

DeCA

Your Commissary … It’s Worth the Trip!

Enterprise Business Solution (EBS)ALA Commissary Roundtable, April 30, 2015

Mr. Robert ComerDirector, Program Management Office

DeCA



Defense Commissary Agency

Introductions Mr. Bob Comer, DeCA EBS Program Executive OfficerEBS Overview Mr. Grayson Moore, NCR Global Account ManagerEBS Increment 1 – Merchandising Suite (Part I)

Ms. Tammy Weant, NCR Vice President – Product Developmenta.Power HQ and Vendor Portalb.Category Analyzer & Bill Back Manager

Mr. Kent Smith, Galleria Vice President – Business Developmentc. Planogramming

EBS Increment 2 – Merchandising Suite (Part II) Ms. Tammy Weant, NCR Vice President – Product Development

EBS Increment 3 – Store & Sales Channel; Customer & Marketing SuitesMr. Grayson Moore, NCR Global Account Manager

2

Agenda

DeCA




NCR Connected PaymentsNCR Store & Sales Channel Suite

NCR Customer & Marketing Suite NCR Supply Chain Suite

Sales Channels & Touchpoints

Point of Sale Self Checkout Mobile POS

eCommerce Scales Price Checker

Signage & Labels Mobile Shopper Scan Portal

Back Office

Front / Cash Office Store Manager

Promotions Reporting & Analytics

Loss Prevention Returns & Exchanges

Payments

Electronic Payments

Mobile Payments

Digital Wallets

Loyalty Management Customer Management Campaign Management

Promotions & Coupons Reporting & Analytics Customer Portal

Warehouse Management Enterprise Financials & Accounting

Supply Chain Management

Transportation Optimization & Management

Warehouse Purchasing & Replenishment

Order Management & Billing

DeCA EBS Increments

EBS Increment 1

EBS Increment 2

EBS Increment 3

EBS Increment 4

DeCA Enterprise Business Solution (EBS)

NCR Merchandising SuiteItem & Assortment

ManagementPurchasing & Supplier

ManagementVendor Portal Inventory Management,

Ordering & Receiving

Pricing & Promotions Management

Planogramming & Space Management

Reporting & Analytics Demand Forecasting & Replenishment

DeCA




EBS Increments and Functionality

Increment 1 – C2P3

ContractingCatalogingPricingPromotionsPlanogrammingVendor Portal

Increment 2 - ORI

OrderingReceiving (DSD and non-DSD)Inventory ManagementHand Held Applications

Increment 3 - POS

Omni-Channel POSCustomer Relationship Management (CRM)Financial Information Management (FIM)Loss Prevention (LP)

Increment 4 -WMS

Warehouse ManagementHand Held Applications

Power HQ, Vendor Portal, Galleria Planograms

Purchasing and Vendors

Vendor Portal

Items and Assortments

Pricing and Promotions

Planogramming and Space Management

Category Analyzer & Bill BacksJRS

Scales Management & Interface

Power DAX and Power Inventory Manager

Forecasting / Optimization

Inventory Accounting

Inventory Management

Transfers, Returns, Adjusts

Handheld Mobile

Ordering and Receiving

Year 1 - Period of Performance: 01/29/15 – 01/28/16

R10 Store, Retail ONE and Power+ Suites

Loyalty Campaigns

Promotions and Coupons

Customers Personal.

Financial Info Mgmt (FIM)

Mobile Shopper

eCommerce

POS

Kiosks

Store Mobile POS

SCO Scales

Loss Prev.

Store Manager and Mobile

RTI Labels

Power Enterprise Advanced (Power+)

Purchasing / Warehouse Replenishment

Warehouse Management

Dock Scheduling

Transportation Optimization

Yard Management

Order Management and Billing

DeCA




Grocers & Retailers Using EBS Components




DeCA

6

Merchandising Suite – Part I

EBS Increment 1

Power HQ

Vendor Portal

Category Analyzer & Bill Back Manager

Galleria Planogramming

DeCA




• Web-enabled User Interface for DeCA headquarters, commissaries, and vendors

– Central and remote access– Configurable layout and flow– Menus by user and job/role

• Centralized master maintenance

• Task and batch automation (POS, Signage, Scales)

• Foundation for DeCA EBS• Category Analyzer & Bill Back Manager

• Galleria Planogramming

• EBS Increments 2, 3, and 4

Power HQ: Dynamic Interfaces & Master Data

DeCA




Purchasing WMS Labor OMBWMS TMS

Supply Chain

POSShelf tags Scales

Store Systems

Bill Back ManagementIntegrationCategory Analysis

Replenishment Vendor Management TPRs / PromosPlanogramming

Vendor Portal Master Data

Power Webstore Prices & Costs

Merchandising

Webstore UI

ETL

Merchandising Touch Points

DeCA




Vendors, Brokers, Manufacturers

DeCA




Merchandising & Contracts Data Flow – ROAs

Review VendorReview ItemsAuthorized?

• Vendor data• Item data• Costs• Adjustments• Prices

• Promotions• Bill Backs• Rebates

Power HQ Vendor Portal

Power HQ

CategoryAnalyzer

Vendor Commissaries

POSShelf tags

Scales

Bill BackManager

Industry Attributes Via GDSN*

*GDSN = Global Data Synchronization Network

Vendor Registration for CAGE Code

Category Managers

Validate DataReady for KO?

Contract Specialist

Review ContractRelease and Sign

Contracting Officer (KO)

• Planograms• Fixtures• Facings

Planograms

Contract

Demand AnalytX(Increment 2)

• Performance• Movement• Sales

• Forecasting• Inventory• Ordering

DeCA




Vendors Functions

DeCA




• The DeCA EBS Vendor Portal will mostly eliminate the paper and mail-based operational model that exists today - evolving to electronic systems leveraging EDI and digital signatures– Changes include adding EDI 889 Promotional data to the EDI 879 Price data provided today– More closely following the normal business practices within the commercial grocery industry

• Relationships built over time with DeCA Category Managers and Contracting Officers will remain, but workflows and agreements will be greatly simplified

• Accuracy and flow of data will be more accurate and consistent• Onboarding via computer and web-based training will be made available

More Details to Follow in July!

12

Vendor Portal: Managing the Change

DeCA




• Category Analyzer: – Analyzes performance data, including

movement, sales, promotional impacts, and contribution percent

– Tracks historical item movement, cost, and more by commissary, item, date, and movement type

• Bill Back Manager– For entering and generating invoices to

brokers, manufacturers, and DSD vendors for various types of promotional activities

– Tracks promotional monies based on agreements presented to DeCA by its vendors

Category Analyzer & Bill Back Manager

DeCA




• Master Data, Integration & Workflow Manager• Single repository for all data & content for space management• Open APIs and web services for ease of integration, full synchronization• Links to upstream & downstream systems (i.e., tickets, DCs, web)• Workflow Manager to track and trigger key events during review process• Published & ad-hoc reporting capability

Galleria Foundation Services

ProductsStores

Fixtures

Planograms

ApprovalsClusters

Images

Assortments

DeCA




Consumer Centric Merchandising: Planning

• The transformational capability to planogram almost anything, propelling DeCA beyond “straight shelves and square boxes”– Any surface, any fixture, any style– Integration to product, fixture, and image databases

• Make it easy, make it fast:– Data import wizards– Drag and Drop placements– 2D/3D designer– Report cards for quality– Premade easy and complex fixtures– Reports Put the merchandising back in planogramming!

DeCA




• Empower each commissary to win by giving the planograms that fit their specific conditions:

The right space, the right assortment, and…it fits!• Use advanced automation to adapt core planograms to

each commissary:– Fixture size– Authorized assortment– Regional lines– Local items

• System Optimization:– Resize blocks for demand– Facings for demand– Facings for replenishment– Product rankings– Merchant rules

Consumer Centric Merchandising: Localizing

DeCA




• Interactive planograms delivered to store to maximize compliance– Instant publishing of planograms based on

review schedule– View plans through a web browser– View custom store highlights

• Visualization of key fields unique to each commissary– Product facings– Units

• Enable two-way communication between HQ and each commissary– Store feedback loop

Store Operations Workbench: Plan Delivery

DeCA




• Enhanced capability to planogram on strategy - “freedom within a framework”– Store specific planograms will localize chain & cluster planograms based on

strategy– Preserve look & assortment, adjust emphasis and capacity based on demand– Strategy setting is collaborative– CCM has a validation feature to score planograms across multiple parameters

• CCM is compatible with other space management applications; vendors can continue in their existing roles.

• Partner pricing for DeCA should you want to move to CCM planogram• A complete training package will be available

Consumer Centric Merchandising: Collaboration




DeCA

19

Merchandising Suite – Part II

EBS Increment 2

Power Demand AnalytX (DAX)

Power Inventory

DeCA




• Power DAX (Store Orders)– Forecasting application based on

POS Movement– Supports ordering for main suppliers

and DSD– Supports seasonality and promotions

• Power Inventory Manager (Backdoor Receiving)– All Store Level Inventory Transactions– Real time update of BOH for every item,

every store– Document Costing– Financial Inventory for Cost Accounting

Power DAX and Inventory Manager

20

DeCA




For fast-moving consumer goods retailers, Power DAX:• Captures inventory transactions

and maintains perpetual inventory

• Simplifies forecasting • Optimizes ordering and inventory

levels • Delivers measurable return on

investment with a rapid payback period

Demand Driven Replenishment

DeCA




PRODUCT

• Demand Chain Management– Upstream demand signal

through the Supply Chain• Orders forecast:

– Calculates how much stores will order based on demand forecast, current BOH & future orders schedule

– Uses one statistical demand signal throughout supply chain

Replenishment

POS DATA

SUPPLIER

Consumer Forecast

STORE INVENTORY

Store Orders Forecast

Reduces store inventory and Out of StocksReduces response time to demand

changes

DATA

DeCA




Statistical Noise

Promotions

Holidays & Events

Sophisticated Demand Forecasting

DeCA




Optimal Order Engine

On-hand and in transit inv

Store

Planograms

Ordering Attributes

Demand forecast & deviation

Promos & other events

Item shelf life

Case size, min order quantity

Delivery dates, Lead times

• The optimal quantity for each item at each location

• Turn-based ordering or economic-based with constraints

• Dynamic service level adjustments

• Optimize safety stocks and maximize profits

Dynamic Ordering Factors

DeCA




• Receiving Options:– Manual receiving from vendor– Against electronic document (ASN/PO)– Support EDI standards (894 & 895)

• Multiple receiving options– Partial (selected items) – Full (all items)

• Return Options:– Manual returns from vendor– Against electronic document– Ability to enter select reason code

Receiving & Returns

DeCA




• Count options:– Smart Counts– Cycle Counts or Forced Counts– Free count

• Support counts in multiple packages

• Multiple location• 3rd Party physical count support• Item information (catalog /

planogram information)

Stock Counts




DeCA

27

Store & Sales Channel SuiteCustomer & Marketing Suite

EBS Increment 3

DeCA




• ‘Click and Collect’, ‘Click2Go’, and ‘Drive and Collect’ on the rise– Walmart Site to Store concept evolution– Harris Teeter (Kroger) ExpressLane– Ahold Peapod Pick-up– Raley’s eCart

• Delivery Services expanding– AmazonFresh and Amazon Prime Pantry– Google Express– Instacart We predict Amazon will be the third-largest US retailer

five years from now (and giving Kroger a run for #2)- Planet Retail, US Grocery Retailing 2014

Retailers rethinking distribution and logistics around online shopping

Technology Trends – Online Retailing

DeCA




• Consumers demand value from mobile apps – Simple navigation– Seamless shopping lists– Mobile shopping– Nutrition and recipe information– Coupon and loyalty integration– Payments

• Knowledge Based Marketing is key– Interaction throughout the shopping cycle– Personal offers, communication, ads– Bi-directional communication– Social media leverage

Source: US Grocery Retailing 2014, Planet Retail

Retailers must provide an integrated experience for consumers

Technology Trends – Omni-Channel

DeCA




STOREMANAGER

INVENTORYMANAGER

MOBILESTOREMANAGER

MOBILE SHOPPER

SELF-CHECKOUTSELF-TENDERING

MOBILEPOS

CUSTOMERSERVICE

KIOSK

E-COMMERCE

POINT OFSALE

SELF-SCAN

CUSTOMERSCALE

A Seamless Experience with Transparency across Devices:• Start at any endpoint• Continue on another• Complete on yet another

Unified Data & Processes• One source of truth for all channels• Designed from the ground up for an Omni-

Channel experience• Easily add new touch points or create new

ones

EBS Omni-Channel Store Suite

DeCA




• Store Locator - Helps patrons find and navigate to the closest commissary based on current location

• Shopping Lists - Creates shopping lists connected to a DeCA’s current inventory at individual stores

• mCommerce - ordering from your shopping list to E-commerce system for “Click2Go”

• Cart suggestion – based on patron’s purchase history

• Self-Scanning - Scans products via smartphone cameras, resulting in faster check-out and optimized payment

• Mobile Payment - Supports seamless and secure payment using E-Wallet, credit cards or any other industry standard payment method

• Special Offers - Connects to DeCA’s promotion and loyalty system to enable offers and coupons for each patron

EBS Mobile Shopper

Allow patrons to plan, shop and pay from their mobile devices

DeCA




• Item Hierarchy / Categories – Allow patrons to drill down by category to identify all products available, with highlights for current sales, featured items or brands, etc.

• Layered Navigation – Help patrons find the products that they are looking for via filters, including Brand, Price, Organic, etc.

• Image Galleries – Give patrons a more engaging experience: more details and more images, including nutritional information

• Cross Merchandising – Provide patrons with the ability to see other relevant items based on their current basket

• Reviews and Comparisons – Allow patrons to rate and review products, and compare products with other available offerings

EBS eCommerce

Provide patrons with an engaging online shopping experience

DeCA




Targeted offers and programs

Digital manufacturer coupons

Mobile/ Kiosk/ Web Enablement

Instant win and sweepstakes

Loyalty programs and Clubs

Managing TPR programs

Loyalty coupon/ offer kiosk

Alternate ID management / enrolment

EBS Customer & Marketing Suite

Real-Time Promotions & Offer Management• Design, create and deploy marketing initiatives • Execute complex, multi-step programs across all channels

(in-store and online)• Targeted and personalized offers triggered off patron

preferences• Deliver a consistent message across all channels

DeCA




EBS Customer & Marketing Suite

• Digital Coupon Management – support for the existing Commissary Rewards program and infrastructure, as well as for other digital couponing providers that DeCA may select.

• Offers and Promotions – implement personalized offers and loyalty campaign strategies, spanning multiple shopping channels and touchpoints (in-store, online, and mobile) to enhance the patron experience and the value of the commissary-patron relationship.

• Customer Portal – replacement of the existing Commissary Rewards portal with a rich, modern web portal, to allowing coupon clipping, access to “club” offers, purchase history, patron preference management, and delivery of new offerings, promotions and discounts.

34

DeCA




• Reduces DeCA’s Liability & Simplifies PCI Compliance by Reducing Scope

• More flexibility for DeCA to improve the patron experience (mobile, eWallets, NFC, etc.

• Keep up with industry changes

Provides DeCA More Control over

Payments

• Removes development overhead of electronic payments from the POS

• Faster time-to-market (TTM) with centralized control

Enhanced Efficiency

• Redundancy built-in at many levels• System health-monitoring and alerting to ensure online

reliabilityReliable

Connected Payments

Protect patrons by meeting their payment and security needs

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DEFENSE COMMISSARY AGENCY Your Commissary … It’s Worth the Trip! Enterprise Business Solution...

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