The Delivery of Information Technology Services and Products at Penn
University of Pennsylvania
Tom Murphy May 8, 2013
University of Pennsylvania
3
Trustees
President
Vice President for Government, Community & Public Affairs
Sr. Vice President &
General Counsel of the University
& Health System
Secretary of the University
Executive Vice President
Executive Vice President for
Health System & Medical Center (Dean of School
of Medicine)
Vice President for Development
&Alumni Relations
Annenberg School for Communication
Deans
School of Arts & Sciences
School of Dental Medicine
School of Design
Graduate School of Education
School of Engineering & Applied Science
School of Law
School of Medicine
School of Nursing
School of Social Policy & Practice
School of Veterinary Medicine
Wharton School
Provost
Vice President for Finance
Vice President for Human Resources
Vice President for Information Technology
& CIO
Vice President for Business Services
AVP for Audit, Compliance
And Privacy Vice President for
Public Safety
Chief Investment Officer Investment Office
Vice President for Budget & Management
Analysis
Vice President for Facilities Planning & Contract
Management
Information Technology
& CIO
Vice Provosts Vice Presidents
Libraries
Research
University Life
Associate Provosts
Responsibility Center Management: A Penn Model
Known as RCM, it is the managerial framework for our internal
budgeting and financial reporting activities
RCM seeks to promote the broadest possible stewardship of financial
resources
The University is divided into Responsibility Centers. There are two
basic types of Centers:
Revenue-generating: Schools and Resource Centers
Non-revenue-generating: Administrative Service Centers
Schools retain the majority of revenue they generate
Fund the direct cost of their own operations
Cover their share of services provided by the Administrative Service Centers
(via Allocated Costs)
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Emphasizes decentralized model with complimentary responsibilities focused on faculty, students and staff; reflects RCM Each school and center has a separate IT organization under separate leadership
Responsible for own IT organization, IT spending and direct support of their faculty, students and staff
ISC responsible for its own organization, as well as coordination across schools and centers Leveraging central infrastructure and products for the common good
Collaboratively work with schools and centers to deliver service of the highest quality
Information Technology Organizations
LOCAL SUPPORT
Desktop, mobile devices and their relation to the network
Innovations specific to the school or center
CENTRAL SUPPORT
NETWORKING
SERVICES
FOR
LOCAL
PROVIDERS
CORE
ADMIN.
SYSTEMS
TELECOMM
User Faculty
Student
Staff
UNIV.-WIDE
STANDARDS,
POLICIES,
SUPPORTED
PRODUCTS
Penn’s Structure for
Computing Services
CLASSROOM
TECHNOLOGY
SECURITY AWARENESS,
PREVENTION, RESPONSE
VIDEO
Information Technology at Penn
Some Central IT Facts:
35% (300) of IT staff in central organization; 65% in schools and
centers
57,000 billable IP addresses
3,050 wireless access points (Air PennNet); coverage 80% of campus
4,400 users of Penn Marketplace and financial systems
2,700+ users of Data Warehouse
Portfolio: Mix of in-house and vendor packages
Oracle/Peoplesoft/InfoEd
Web-based, self service, including student and faculty (Penn Portal/PIT) and employee (U@Penn) portals;
growing emphasis on mobile
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7
Information Systems & Computing Tom Murphy
Vice President, Information Technology & CIO
Executive Assistant – Lanese Rogers
Networking & Telecommunications
Mike Palladino
Technology Support Services
Mark Aseltine
Finance & Planning Gary Delson
Administrative Systems Tools &
Technologies Jim Choate
Administrative Systems
Project Office Marion Campbell
Administrative Information
Technologies & ISC Communication
Jeanne Curtis
Systems Engineering & Operations
Ray Davis
Network Engineering & Services
*
Network Operations *
Internet2 MAGPI Services
*
Infrastructure Projects & Planning
*
Telecommunications
Classroom Technology
Services *
Client Services Group
*
LAN Technology Services
*
Support-on-Site Services
*
Technology Training Services
Infrastructure Development
*
Support Services *
Data Center Management
*
Facilities Management
Communications Group
*
Data Administration *
Quality Assurance
*
Resource Planning & Management
*
Support Services
ISC Organization
Major New Development
*
Administrative eLearning
Information Security
Human Resources
Communications
Shirley Ross
IT Governance
7
Provost
Super User Group
Network Policy
Committee
Network Planning
Task Force
IT Roundtable (School IT Leadership)
President/Trustees EVP
Various Special Interest Groups
Stakeholders in Schools
Dec
isio
n M
ak
ers
Ad
vis
ors
Administrative Systems Advisory Groups
* Provide voice into funding levels and chargeback arrangements as well as needs
Within Schools and Centers various governance models exist and form their priorities
VP ISC
Major Project
Approval
Process/Data Owners
(Finance, HR, Purchasing, etc.)
Sta
keh
old
ers
*
IT Architecture, Standards and Principles inform decisions
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Engaging Locally
Integrating Knowledge
Engaging Globally
Increasing Access
• Globalization • Maintain research
strength and enhance research compliance and commercialization efforts
• Plan and implement multi-year initiatives designed to achieve transformational changes
• Promote cross school collaboration
• Create incremental resources and cost savings through effective collaboration, innovation and business process optimization
• Sustaining momentum of on increasing access
• Faculty Recruitment and Retention
• Maintain and enhance the quality of our students
• Recruit, retain, develop and manage a highly talented, diverse workforce
President, Provost, EVP Priorities
• Maintain services and programs that support and enhance communities and contribute to improvement of City and region
• Environmental Sustainability
• Enhance the Quality of Experience for those who interact with the Penn Community
Some ISC Highlights & Current Initiatives
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• Classroom Technology
• Strengthening Security
• Two Factor, LoA, IDS,
Development Guidelines….
• Research
• Billing and Receivables
• Global Activity
• University-wide Learning
Management System
• Next Generation Student
Systems Definition & Planning
(NGSS)
• University Data Center
Modernization & Consolidation
• M.UPENN.EDU
• Wireless Infrastructure
• Administrative E-Learning
System
• Coursera video support
Conclusion
Penn is a networked campus
Self-service applications accessible anytime from anyplace
Fault tolerant and redundant
Use data as a University asset and make it accessible to those who need it -
where they need it
These are challenging times for those of us in the IT business
Demand is infinite, supply is finite
User expectations increase
Change ahead
Our mutual success will come from our ability to work closely and
collaboratively with one another. 11