Because Quality MattersISO 9001:2008 CERTIFIEDCONTRACT NUMBER PP-SV-107

• Quality Innovation • Unmatched First-Time Fix • Incomparable ROI

The Difference You Seek.The Quality You Trust.

Our Story Let Conquest Imaging be the Difference You Seek to Make the Difference You Need

Managing biomed operations and ultrasound equipment is not as simple as it seems. As you know first hand, every thing you do matters. For patients, caregivers, and your career.

While working for Acuson/Siemen’s ultrasound division for 15 years, I saw daily what happened to caregivers, facilities and even purchasers when ultrasound operations were down. So we decided to make a change. With my wife Jean, I opened Conquest Imaging with the ultimate goal of becoming the difference needed to serve the diagnostic needs of patients, quickly, accurately, and efficiently, 24/7. Conquest Imaging now employs over 50 people, serves hundreds of health care facilities nationwide, and leads the industry for innovation and excellence in ultrasound parts, service, response, training and efficiencies.

Conquest Imaging’s Quality Assurance 360 program has helped redefine how ultrasound parts and probes are reconditioned. Through this rigorous process, every part and probe we sell is analyzed, tested, and proactively reconditioned to assure performance and reliability.

Our team earned ISO 9001:2008 certification, proving the power of quality processes, and further enabling us to be the difference you need to optimize your operations and reach your ROI goals.

“ Watching my father run his many businesses, I learned at a young age the importance of every detail – from hiring the best people, to creating a better way of delivering on customer expectations. That is what drives Conquest Imaging today and always will.” Mark Conrad, President and Co-Founder

ProductsSystems, Parts, Probes and Peripherals for Every Need and Every Budget

Our Quality Assurance 360 includes:• Two cycles of quality assurance

including clinical testing• Custom packaging that promotes

longevity such as anti-static bag, new box, and moisture-absorbing material

Our probes undergo a similar quality assurance process:• Physical inspection, mechanical

verification and disinfection• Electrical safety testing• Scan with tissue-equivalent phantom• Computerized evaluation of the

cable and array• Clinical scan in all supported

modes of operation

Our exclusive proactive process to preempt issues before they can impact your operations not only sets us apart from other suppliers of ultrasound parts and probes, it allows us to offer the best warranty program available. Instead of a limited 30 to 90-day warranty offered by most OEM and

other ultrasound probe resellers, all probes we sell come with a 6-month warranty, giving you one less thing to worry about.

Our PortfolioEven with our rigorous analysis and testing, our products come with a price tag that is a fraction of the OEM price, making them a wise investment for long-term performance and ROI.

Systems and PartsWe offer new and reconditioned systems and parts from GE, Siemens, Philips, Toshiba, and HP. Our most popular include:• GE Logiq Series• GE Vivid and Voluson• Philips EPIQ• Philips iE33, iU22, CX50• Siemens S2000• Siemens Sequoia

ProbesOur reconditioned probes are fully tested to assure they deliver factory-grade quality. Lines we service and sell include a wide range of options from:• ATL• Acuson• GE• Hewlett Packard

• Philips• Siemens• Toshiba

PeripheralsIf you need a discontinued or high-value peripheral, chances are we have it. Each peripheral is fully conditioned to assure it meets or exceeds manufacturer specifications. Our line up includes products from all major brands. • LCD Displays • Monitors• Printers (B&W and Color)• DVD Drives and DVD Video Recorders

It seems all suppliers of ultrasound equip-ment say the same thing about quality, repairs and responsiveness. So we quit talking. Instead we just do what others don’t. Through our rigorous Quality Assur-ance 360 process, our technicians analyze every component that comes into our warehouse to proactively identify poten-tial problems and fix them before they can go bad. Nothing goes out the door until it’s earned our Quality 360 certification.

Probe RepairTo help you assure accurate diagnostics and avoid disruptions, we have invested in the facilities, technology and expert technicians to deliver optimum transducer repair and provide you with the options you need, including:

Straight Repair Once we receive your probe, we will assess and send you a quote. Once approved we will repair and return fully operable.

Loaner Repair Send us your probe. On the same day we send you a loaner until your repair is complete.

Exchange Exchange your damaged probe for a fully guarenteed, reconditioned probe.

866-900-9404 | www.conquestimaging.comBecause Quality Matters

ISO 9001:2008 CERTIFIED

Services and SupportYou hear it all the time. “We deliver the best possible service and response times.”

While others may have good intentions, we truly do have the best record for delivering on our promises because we work at it every day – monitoring our quality, service and our first-time fix rate, training employees and earning business certifications such as ISO 9001: 2008. This is how we maintain our first-time fix rate of 90% vs. the industry average of 70%. And this is how we can save you a lot of money and time.

Technical Support 24/7 Every Single DayAll Conquest Imaging customers enjoy, completely free of charge:• Real-time, live phone support from real

experts in real time. No time wasted with phone trees or ineffective online chats

• Solutions that can be executed immediately

• Assistance identifying parts• Help using the latest technology as well

as legacy systems• HIPAA compliant FaceTime for visual

technical support

We maintain the highest first-time fix rate in the industry because we maintain:• Frequent, advanced staff training • Comprehensive tools and test equipment• Qualified repair and technical

support engineers• Extensive system backups, service history

and configurations• Vast inventory of Quality Assurance 360°

Certified Parts• The most extensive preventative

maintenance process available

“ Every time I help a customer solve a problem, and get running again, I feel great. Knowing I helped a customer solve a job issue, so others can get the care they need to heal fast is like ‘mission accomplished’ to me.” Mike Davis, Technical Support Specialist

“�The�benefits�to�using�ultrasound�maintenance�services�through�Conquest�Imaging�include�receiving�professional�on-site�service�on par with the OEM Field Service Technicians, but at a substantially lower cost. We have partnered with Conquest Imaging to perform preventive maintenance (Incorporating newly developed ACR testing requirements) as we prepare to submit our Ultrasound Clinical service for accreditation. I see Conquest Imaging as a perfect ‘Bridge Solution’, while transitioning from costly OEM�parts�&�service�contracts�to�our�ultimate�goal�of�in-sourcing�service�with�our�own�internal�resources.”� Biomedical Serivces Department Manager., Sequoia Hospital/CHW

Preventative MaintenanceThe best way to prevent downtime is frequent testing and maintenance services. We do this as needed or through one of our service programs which bundle preventative care options at discounted prices. We fully stock certified parts so we have them the same day you call us.

All Conquest Imaging evaluations and services are in line with regulatory authorities including ACR, IAC, AIUM, and JCAHO, and range from comprehensive service, maintenance and repairs to programs that just cover time and materials. Our wide range of options lets you choose what you need most – nothing more, nothing less.

Call us for a customized quote for you.

Field ServiceOur engineers are trained, and trained regularly, on all major makes and models. Because of our commitment to have best-in-class expertise, engineers and technicians, our first-time fix rate of 90% continues to lead the industry. This is accomplished by:• Advanced training• First-Time Fix philosophy • Comprehensive tools and test equipment• Extensive system back ups, service history and configurations• Vast inventory of parts passing our rigorous Quality Assurance 360 process

“ We test and certify a vast number of parts and probes that we keep in stock all the time. This way when you need it, we have it and we deliver it, often the same day.” Beth Morrison, National Service Director

866-900-9404 | www.conquestimaging.comBecause Quality Matters

ISO 9001:2008 CERTIFIED

“ Watching the lights go on when a client discovers how to troubleshoot or repair their own ultrasound, knowing they are going to up their performance and lower their company’s costs big time. It might mean less business for us, but that’s okay because we are moving health forward.” Jim Rickner, Director of Technical Training

“�Very�knowledgeable�and�professional�instructor.�Covered�all�aspects�of�the�functionality�and�different�parts�of�the�ultra-sound more clearly and thoroughly than the classes I had with the OEM.” E. Almuaalem, Johns Hopkins Hospital, Philips iU22/iE33 Student, 2016

Training and EducationFollowing our founder’s mantra to find a better path to optimum ultrasound performance and efficiencies, we actually train you to service your own equipment instead of always relying on others, including ourselves. Our commitment is to build your operations and profitability.

Conquest Imaging Training Our long list of training courses cover all needs, from DICOM Standards and Networking to Ultrasound Basics. Our trainers cover the latest processes and techniques for ultrasound technology and equipment. Each course is taught by an experienced, highly-rated expert and provides hands-on interaction, enabling you to fix real problems in a simulated environment so you can do it again quickly and easily when it counts.

Inhouse Development ProgramConsidering building your own in-house service team? For many organizations, this makes sense and drives savings. We can provide you the guidance and training you need to make this happen and get it right the first time.

Visit our website to subscribe to our monthly Tips and Tricks of the Ultrasound Industry newsletter and to watch one of our “How to” videos on various service topics.

866-900-9404 | www.conquestimaging.comBecause Quality Matters

ISO 9001:2008 CERTIFIED

Our PromiseResponse: Our service department is engineered to same day service and maintain our�first-time�fix�rate�of�90%.

Reliability: Nothing leaves our warehouse until it is fully analyzed, tested and meets the manufacturer’s�specifications.

Performance:�We�offer�products�proven to perform as promised, and service programs that guarantee your systems will perform when needed.

Value: Our service programs keep you running night and day at prices well below average, and can lower your costs per machine by $40,000�a�year.

Training: We invest in our people to help them become the industry experts, and pass that knowledge on�to�you�with�our�in-depth,�hands-on�general�or�customized�training sessions.

Our Commitment to YouKeep Your Ultrasound Systems Up, Your ROI High, and You HappyOur fierce commitment to quality is not just about staying in business, it’s about making a difference in the entire industry, and the lives of people every day.

Ultrasounds are not just machines, they are the means by which people are made whole again, and a first glimpse of a new life yet to come. We take that seriously, and believe providing health care practitioners with accurate, reliable systems that enable them to make a difference in patients’ lives is our calling.

We strive to fulfill our calling through our proprietary, industy-leading Quality Assurance 360 process. It’s our way of knowing we are making an important difference in the lives of many - caregivers, biomed professionals, and patients.

Quality Assurance 360 does not just apply to our products, it applies to our processes, service, responsiveness and our training. All staff members are trained regularly on new developments, new protocols, and new response mechanisms, keeping our team one step ahead, and assuring your team is too.

We are committed to your satisfaction. We stand behind all our products and services and will do whatever it takes to keep you up and running, and happy!

Our quality claims are backed up by our customers’ testimonials, satisfaction rate, and NPS scores, all of which are well above average for our industry and the medical field in general.

Because Quality MattersISO 9001:2008 CERTIFIED

When Mark Conrad set out to make a difference in the ultrasound industry, he didn’t stop at improving performance, reliability and service. He kept going and has built one of the most proven, established suppliers of quality refurbished parts and probes in the industry. Here’s just few of the Conquest Imaging differences:

1 First-timefixrate: We have consistently repaired our customer’s ultrasound systems on the first visit 90% of the time vs. the industry average of 70%. It’s our goal to improve your uptime, operation costs, and ROI.

2 ISO9000:2008certification: Earning ISO takes a big commitment from every team member in time, training, and continued improvement. Here’s our ISO Quality Statement that has become our mantra to live by: Conquest Imaging accepts the responsibility for the complete satisfaction of its customers. We exercise this responsibility through listening and empowering our customer, continuous training of our employees, adherence to proven procedures, and maintaining a company culture that fosters continuous improvement. Our objective is to deliver defect free products and services on time, the first time.

3

GPO: Only a select few companies in any industry earn the status of an approved GPO (Group Purchasing Organization) Supplier, meaning they are proven to deliver quality parts and products that meet industry and government regulations at pricing that is competitive and fair. We are proud to say we are an approved supplier for the following GPOs: Premier, Provider, Afaxys, and Nobilant.

And this is just a short list of achievements from our pursuit for quality. Read inside for details on our Quality Assurance 360 program that has set us apart for proven parts you can rely on and service you can count on 24/7.

“ Conquest Imaging has been instrumental in assisting our Biomedical Engineering Department in reducing the cost of ultrasound transducer repairs, probe replacements, and ultrasound replacement parts. It is companies such as Conquest that help Biomedical Departments maintain a high level of service and quality while positively impacting the bottom line for each of their respective organizations. Lori Catron, Biomedical Engineering Manager, St. Joseph’s Hospital & Medical Center

Discover The Conquest Imaging DifferenceForYourOperations,BottomLine,AndCareer.

866.900.9404 conquestimaging.com 1815 Industrial Drive, Suite 100 Stockton, CA 95206