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Things will improve;they just might improve without you.
The Future of the IT Department
Bratislava, 6 May 2014
Mark Smalley, IT Paradigmologist
@marksmalley &[email protected]
„Nič nie je ako sa zdá“
YouTube: Amazing T-Rex Illusion!
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Agenda
●Progress & need to reinvent yourself●IT department under pressure & 3 options●Decentralized I&T in business departments●BiSL framework●Competences
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Hap
pin
ess
(%
)
Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
tWork is more fun than fun – Noël Coward
[Smalley.IT]
THE SERVICE MANAGEMENT
INAUGURAL CONGRESS
IT Paradigmologist
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‘Progress’
Pro
duct
ivity
Ineq
ualit
y
Em
ployment
Well-being
Dis
rupt
ion
Com
plex
ity
Wilkinson & Pickett,
The Spirit Level (2009)Fleck, Glaser & Sprague,
The Compensation-
Productivity Gap (2011)
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Value
Standardization
‘Progress’
66
Time to reinvent yourself?
Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45)
Charles Handy
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My Little Paradigm
Userorg
Demand
SupplyUse
Infosyst
ITdep
t
Use
Valueidentification
Quality
Speed
Relationship
Innovation
Valuerealization
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Userorg
Demand
SupplyUse
Infosyst
Supply
ITprov
ITdep
t
C&C
A&A
ITafdIT
dept
9
Userorg
ITdep
t
ITafd
Userorg
ITprov
ITdept
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IT Promiscuity
You’re seeing someone else, aren’t you?
What’s wrong with me?Are my CI’s sagging?
Do my services look too big in this Catalogue?Don’t you love me anymore?
What are your options?…
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Userorg
ITdep
t
ITafd
3
1
2
1. Work for an external service provider2. Become a broker 3. Help the business with I&T
12itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM
Business people – Don’t know what they want– Are always changing their mind– Won’t take responsibility– Are never satisfied– Blame us for everything
IT People Say…
Source illustration: theworkplacetherapist.com
13itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM
IT people – Are bureaucratic and slow– Can’t communicate in normal language – Think that they know what we want – But don’t have a clue what we need
Business People Say…
14itSMF Singapore 2013 Annual Conference - Value of ITSM
Business Expectations
“I don’t want questions, I want solutions!” Charles Araujo, President Elect, itSMF USA
“Talk benefits, costs and risks.” John Krogh, Managing Partner, SMArt
“I’m entitled to IT!” Hank Marquis, Practice Director, Global Knowledge
15itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM
Seek first to understand, then to be understood – Stephen Covey
Seek first to understand ‘Business Information Management’ – Mark Smalley
Dealing with the Business
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Business Information Mgmt
― Decide how I&T can help your business survive and succeed
― Delegate the T to the IT provider
― Organize the I
― Ensure effective and efficient use of I&T
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― Decide how I&T can help your business survive and succeed
― Delegate the T to the IT provider
― Organize the I
― Ensure effective and efficient use of I&T
Business Information Mgmt
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― Process model ‘BIM’
― Implementation guidance
― Examples of use
― Recognized by ITIL®, COBIT® etc.
― Foundation level training
― Multiple choice exam (APMG)
― Owned by non-profit ASL BiSL Foundation
Business Information Services Library
19itSMF Singapore 2013 Annual Conference - Value of ITSM
BiSL®
20itSMF Singapore 2013 Annual Conference - Value of ITSM
Competences ‘Business Information
Manager’
●Understand the business thoroughly●Treat information & IT as business assets ●Be demand-driven●Think IT Retail, not IT Manufacturing●Talk benefits, costs & risks
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Please connect!
Free newsletter at www.aslbislfoundation.org
Twitter @aslbislLinkedIn Groups ASL BiSL Foundation (EN & NL)
Facebook ASL-BiSL-Foundation
[email protected]@marksmalley
