The Little Book of Training 2012

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The Little Book of Training by bpi training

Choose with Confidence

Dewiswch yn Hyderus

This booklet contains details of training courses funded under the Leadership and Management Development Workshops, part

of the ELMS Programme

The workshops are part funded by the European Social Fund through the Welsh Government.

www.bpigroup.co.uk

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Celebrating 20 Years in Business

Since 1990, the bpi group, which includes bpi training, bpi consultancy and bpi solutions, has specialised in helping businesses across Wales and the South West improve the efficiency, effectiveness and productivity of their organisation by investing in their most valuable and precious asset – their workforce.

Today, bpi training is one of Wales’ longest established training organisations. Over the past two decades, we have trained more than 25,000 students and delivered more than 3,000 training courses. Our policy of continuous improvement and commitment to excellence means we work in partnership with your organisation to identify training and strategies that can make a real difference. We believe that working in partnership is the most effective way to bring about better performances, both in the long- and short-term.

As a leading training provider, bpi training offers more than 50 accredited, non-accredited and bespoke training courses, many of which are eligible for grant funding from the Welsh Assembly Government. We can deliver training courses onsite or at one of our three training venues across Mid Wales, South Wales and Bristol. All of our trainers are highly qualified and experienced and achieve a student satisfaction rate of a minimum of 85%.

We are thrilled that we have recently won the tender for the National Assembly’s contract for Leadership and Management Development Workshops for South East and Mid Wales, which means that businesses in these areas can receive up to 70% funding on any of our Leadership and Management Training programmes.

This booklet provides a small sample of the type of training that you could undertake under the programme, as well as some of the other training we deliver. It also shows the incredibly low price you now have to pay. If you can’t find what you are looking for, please contact us and we would be only to happy to provide you with the solution you require.

Kind Regards Ken Jones Chairman bpi group

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Index

Pages

Example of LMD Workshop subsidies 4

Business Improvement Courses

Managing a Lean Organisation 6

ILM Level 3 Award in Service Improvement 7 (Lean Methodologies and Quality)

ILM Level 5 Certificate in Service Improvement 8 (Lean Methodologies and Quality)

ISO Auditors 9

Providing Quality to Customers (ILM Level 3 Unit) 10

NEBOSH National Certificate in Environmental Management 11

Management Courses

ILM Level 3 Award in First Line Management 12

ILM Level 5 Award in Management 13

Negotiation Skills 15

Finance for Non Finance Managers (ILM Level 5 Unit) 16

Managing Projects (ILM Level 3 Unit) 17

Time Management and Delegation 18

Writing for Business (ILM Level 3 Unit) 19

Managing Customer Service (ILM Level 3 Unit) 20

Motivating Staff to Perform (ILM Level 3 Unit) 21

Building the Team (ILM Level 3 Unit) 22

Managing Difficult People 23

Training and Coaching Courses

ILM Level 3 Award in Workplace Coaching for Team Leaders 24

ILM Level 5 Certificate in Coaching and Mentoring in Management 25

Coaching and Motivation 26

Instructional Techniques 27

Preparing to Teach in the Life Long Learning Sector (PTLLS) 28

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Sales and Marketing Courses ISMM Level 3 Award in Handling Objections, Negotiating and Closing the

Sales 29

Developing a Sales and Marketing Strategy 30

Health and Safety Courses

NEBOSH General Certificate 31

IOSH Managing Safely 32

Additional Information

Trainers Profiles 33

Eligibility Requirements 39

Contact Details 40

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Examples of Workshop Subsidies

Course Title Page No of Days

Normal price (£)

SME price (£)

Non SME price (£)

Managing a Lean Organisation 6 2 280 84 140

ILM Level 3 Service Improvement 7 5 775 285 425

ILM Level 5 Service Improvement 8 9 1,831 634 976

ILM Level 3 Award in First Line Management 12 4 635 234 355

ILM Level 5 Award in Management 13 6 1,229 431 659

Negotiation Skills 15 2 280 84 140

Finance for Non Finance Managers (ILM Level 5 Unit) 16 2 380 114 190

Managing Projects (ILM Level 3 Unit)

17 1 140 42 70

Time Management & Delegation 18 1 190 57 95

ILM Level 3 Award in Workplace Coaching

24 4 633 243 355

ILM Level 5 Coaching & Mentoring 25 7 1,451 520 786

Instructional Techniques 27 1 140 42 70

ISMM Level 3 Award in Handling Objections, Negotiating and Closing the Sales

29 2 280 84 140

NEBOSH General Certificate 31 11 1,685 607 915

IOSH Managing Safely 32 4 600 208 320

All of the prices quoted are inclusive of registration and book costs but exclusive of VAT. The above courses will be part funded under the Welsh Governments Leadership and Management

Workshops. NB: Additional registration costs may apply to some of the prices quoted above

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Managing a Lean Organisation

This 2 day course aims to give managers and prospective managers an insight into the techniques used to cut operational waste using Lean Methodologies.

Course Content:

Applying 5S Applying Continuous Improvement techniques (Kiazen) Problem Solving Techniques / Route Cause Analysis Effective Team Working The 7 Wastes – Elimination of Waste MUDA Value Stream Mapping Poka Yoke - Error Proofing Tools & Devices Kan Ban (Push – Pull systems) Creating Visual Management Systems

Course Price: Full Price

SME

£280 + VAT per person £84 + VAT per person

Non SME £140 + VAT per person Course Duration: 2 Days Trainer: Roger Williamson

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ILM Level 3 Award in Service Improvement

The ILM Level 3 Award in Service Improvement has been developed to enable learners to lead a small scale service improvement process, using a selected lean production technique, in their workplace.

At the end of the course the candidate will be able to understand how lean production methodologies can be used to improve service delivery by planning their application to a small scale improvement project to a workplace activity wholly within the learners own control. Also it will enable the candidate to employ world class improvement methodologies to make small scale improvements to service delivery. It covers:

General Principles of Lean Production (DMAIC) Six Sigma Kaizen Improvements and related models Project Proposal Exercise to test ability, using appropriate analytic tools Project to identify a small scale problem and use Lean Production and

Improvement Methodologies to resolve the problem Course Price: Full Price

SME

£775 + VAT per person (inc. Registration Costs) £285 + VAT per person (inc. Registration Costs)

Non SME £425 + VAT per person (inc. Registration Costs)

Course Duration: 5 Days Trainers: Roger Williamson, Stephen Anthony, Gillian Clark

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ILM Level 5 Certificate in Service Improvement

The ILM Level 5 Certificate in Service Improvement has been developed to enable learners to lead a service improvement process, using the techniques of lean production.

The course will enable the candidate to plan a service improvement project using lean production and improvement methodologies. Also it will enable the candidate to implement a service delivery improvement project using lean production and improvement methodologies. It covers

General Principles of Lean Production (DMAIC) Six Sigma Kaizen Improvements and related models Project Proposal Exercise to test ability, using appropriate analytic tools Project to identify a significant problem and use Lean Production and

Improvement Methodologies to resolve the problem Course Price: Full Price

SME

£1,831 + VAT per person (inc. Registration Costs) £634 + VAT per person (inc. Registration Costs)


Course Duration: 9 Days Trainers: Roger Williamson, Stephen Anthony, Gillian Clark

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ISO Auditors

Objectives This theoretical overview of how to implement ISO9001:2008 auditor's course will enable delegates to understand:

The principles and the spirit of ISO9001:2008, specifically the importance of customer satisfaction and business improvement

Clause by clause the main aspects of the Standard

How to plan an audit How to deliver a successful audit How to feedback and report audit findings

Background The ISO9000 series are amongst the most widely known Standards ever with ISO9000 standards being implemented by some 887770 organisations in 161 countries. ISO9000 has become an international reference for quality management requirements in business-to-business dealings. ISO9001:2008, if used properly is a powerful business improvement tool, which focuses an organisation to: Course Content

What is ISO9001:2008 and what are the main clauses of ISO9001:2008

What is a Quality Management System

The difference between Systems, Processes, procedures and Work Instructions from an auditors view point

The role of continuous improvement Auditing: Plan, Do, Check, Act of internal auditing

The five crucial questions in auditing


SME

£140 £42

Non SME £70 Course Duration: 1 Days Trainers: Stephen Anthony

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Providing Quality to Customers (ILM Level 3 Unit)

Course Duration – 1 day Course Aim

To develop knowledge and understanding of providing quality to customers as required by a practising or potential first line manager

Course Content

Quality and its importance to customers (internal and external); difference between quality assurance and quality control

Difference between design quality and process quality standards

The cost of quality (positive and negative aspects)

Total quality management

Quality systems – ISO 9000, EFQM and IiP (the benefits of accreditation, and how to gain it)

The total quality management concept

Practical steps to quality – team approaches

Records for maintaining quality

Tools for quality – the role of statistics in quality control as relevant to organisation


SME

£140 £42

Non SME £70 Course Duration: 1 Days Trainers: Roger Williamson

NB: This course follows the ILM Level 3 – Providing Quality to Customers but is non- accredited, if you require accreditation on this course there will be additional registration costs of £40 (Please enquire for details)

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NEBOSH Certificate in Environmental Management

Element 1: Foundations in environmental management - On completion of this element, candidates should be able to demonstrate understanding of the content through the application of knowledge to familiar and unfamiliar situations. Element 2: Environmental management systems - On completion of this element, candidates should be able to demonstrate understanding of the content through the application of knowledge to familiar and unfamiliar situations. Element 3: Environmental impact assessments - On completion of this element, candidates should be able to demonstrate understanding of the content through the application of knowledge to familiar and unfamiliar situations. Element 4: Control of emissions to air - On completion of this element, candidates should be able to demonstrate understanding of the content through the application of knowledge to familiar and unfamiliar situations. Element 5: Control of contamination of water sources - On completion of this element, candidates should be able to demonstrate understanding of the content through the application of knowledge to familiar and unfamiliar situations. Element 6: Control of waste and land use - On completion of this element, candidates should be able to demonstrate understanding of the content through the application of knowledge to familiar and unfamiliar situations. Element 7: Sources of use of energy and energy efficiency - On completion of this element, candidates should be able to demonstrate understanding of the content through the application of knowledge to familiar and unfamiliar situations. Explain why energy efficiency is important to the business Element 8: Control of environmental noise - On completion of this element, candidates should be able to demonstrate understanding of the content through the application of knowledge to familiar and unfamiliar situations.

E Element 9: Planning for and dealing with environmental emergencies- On completion of this element, candidates should be able to demonstrate understanding of the content through the application of knowledge to familiar and unfamiliar situations. Course Price: Full Price

£635 + VAT per person (inc. Registration Costs) Not eligible for Funding

Course Duration: 6 Days Trainer: Steve Simmons

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ILM Level 3 Award in First Line Management The ILM Level 3 Award in First Line Management aims to give practising or potential first line managers the foundation for their formal development in this role. The qualification does this by developing basic management skills and assisting participants in gaining the basic knowledge required at this level. The course helps the participant develop knowledge and understanding of solving problems and making decisions as required by a practising or potential first line manager. It will also help them understand leadership styles and leadership qualities and review own leadership qualities and potential. The assessment will revolve around communication in the workplace. The candidate has to identify two specific communication needs that they have at work and plan how they can best meet these needs, using one oral (i.e. spoken) and one written means of communication and identify potential barriers to communication that might occur and show how they will overcome them. It covers

Solving Problems and Making Decisions Understanding the Communication Process in the Workplace Introduction to Leadership

The qualification is gained via completion of a work based assignment Benefits of ILM Qualifications = ILM is Europe’s leading awarding body for leadership and management qualifications. More people in the UK gain leadership and management qualifications with ILM than from any other awarding body – in fact, they award more qualifications in leadership and management than all the others in the UK combined. It makes sense to be part of the leading awarding body if you want to be an effective leader and manager!


SME



Course Duration: 4 Days Trainer: Lynne Rees, Mark Adams, Sally Strong, Ken Jones

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ILM Level 5 Award in Management This 6 days ILM Level 5 Award in Management aims to give practising or potential managers the foundation for their formal development in this role and covers the following topics.

Understanding the Management Role

The nature and purpose of organisations, including mission and value statements Stakeholders and their objectives

Organisation charts, including hierarchical and matrix structures; indication of the range of operational functions

Levels of management and associated roles and responsibilities within organisation

Profile and job functions of middle managers

Formal and informal organisational relationships

The management task, including planning, organising, motivating and controlling

Range of management styles

Differences between management and leadership

Range of human behaviours, including cultural and individual differences, verbal (esp. questioning and active listening skills) and non-verbal communication interact to affect understanding and their effect on communication in the workplace

Methods / procedures to overcome particular communication challenges (eg those with learning difficulties, hearing impaired, visually impaired, foreign languages, etc)

Communications climate and culture

Importance of feedback skills to facilitate communication and workplace relationships

Networking skills

Personal style and approach; image and presentation; non-verbal communication; social skills applicable to workplace

Respect for others; balance between trust and control

Attitudes to knowledge management and sharing of information

Personal management styles and their effects on situations and individuals

Managing Individual Development Performance gap analysis

Techniques for informal performance assessment and formal appraisal

Methods of ensuring fair and objective assessment/appraisal

Training needs analysis

The role of training

Links between quality, appraisal and training

Range of training and development techniques activities, their strengths and weaknesses

Learning styles and range/sources of learning opportunities

Learning styles and techniques for designing appropriate, cost effective training to meet identified needs

Reporting and recording performance assessment, including confidentiality

Mechanisms to provide appropriate feedback and guidance to the individual

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Techniques for promoting responsibility for self appraisal and development

Career development strategies

Mechanisms to prepare development plans, including resource implications and timescales

Mentoring and the mentoring cycle, and other support techniques

Coaching techniques, including evaluation and feedback

Content and format of effective induction to meet organisational and individual needs

Methods to monitor, evaluate and record individual development

Relevant feedback techniques

Methods to evaluate effectiveness of training

Appropriate recording systems

Managing for Efficiency and Effectiveness Strategic direction, and the significance of stakeholders in shaping vision and

mission

Importance of translating vision, mission and strategic goals in to operational objectives

Setting SMART objectives

Definitions of, and conflicts between, effectiveness and efficiency

Definitions of, and conflicts between, authority, accountability and responsibility

Need for negotiating techniques

Setting priorities

Principles of delegation to achieve overall objectives

Control mechanisms to monitor outcomes and ensure achievement of objectives

Using feedback from others to critically evaluate own performance

Techniques for collecting and analysing feedback from others, including 3600 feedback

Personal development planning

Measurable organisational, team and individual objectives

Time management techniques

Efficiency and effectiveness matrix

Target setting and performance indicators

Planning techniques appropriate to activity

Systems theory and process design

Monitoring and control techniques and records

Use of results to “close the loop” and make continuous improvements

Course Trainer: Dr. Alun Batley, Sally Strong, Ken Jones Course Prices: Normal Price £1,229 + VAT per person (inc. Registration)

SME Price £431 + VAT per person (inc. Registration)

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Negotiation Skills To survive and prosper all successful businesses rely on excellent negotiation skills. Whether this be persuading a customer to commit to purchasing from you at the best price possible or ensuring that suppliers give you their most competitive price and best level of service. This fully participative 2 day course is designed to equip participants with the skills necessary for win-win negotiation with colleagues, suppliers and customers. Participants will be given the opportunity to practice using the new skills learnt. By the end of the course, participants will be equipped with the skills to: • Demonstrate listening that will make the other party feel comfortable • Use behavior and language conducive to successful negotiation • Negotiate to successful conclusions that include an effective review • Handle a range of difficult situations that can affect negotiations • Identify the various styles of negotiation, in order to adopt the best approach • Use their own negotiating style to best effect • Create an impression that will encourage others to take them seriously • Persuade and influence others in order to gain agreement • Anticipate challenges and so reach agreement sooner • Prepare effectively, using the key principles and stages of negotiation Course Content Day 1 – Win/Win Negotiation; Individual Negotiation Style; The Credibility Factor; The Negotiation Purpose; Barriers & Misconception; Questioning Techniques; Empathy – Listening to the Opposition; Assertiveness & Confidence; Maintain & Enhance Self Esteem; Preparation: Establishing the Overall Targets; Collect & Analyze the Information; Define the Strategy to be Adopted; Select the Tactics to be Employed Day 2 - Preparation & Planning; During the Meeting; Maintaining the Agenda; Body Language; Personal Impact; Impression Management; Turning to Others; Power; Concessions; Closing the Deal, Handling Conflict: Using Empathy & Assertiveness. Course Price: Full Cost

SME


Non SME £140 + VAT per person Course Duration: 2 Days Trainer: Sally Hopkins

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Finance for Non Finance Managers (ILM Level 5 Unit)

Purpose of the Course The purpose of the course is to lift the veil on the ‘Black Art’ of Financial Management. It explains in simple terms the importance of good financial control and how the actions of all managers and their teams can improve the financial position in their organisation. The course will include hands on examples and techniques that the learner can use in their day to day activity. Course Content

Financial information and its value for management and decision-making

Balance Sheet, Profit & Loss Account

Income & Expenditure Accounts (for non-profit organisations)

Financial measures of business/organisational performance - calculation and interpretation of Accounting Ratios

Cash, profit and cash flow forecasting and credit control

Sources of finance/funding and their characteristics

Source documents in accounting (invoices, etc.)

Role of the management accountant – as provider of management information

Performance indicators and their role in achieving objectives

Range of stakeholders and their various expectations of the organisation

Nature and purpose of financial and non-financial budgets

Methods of preparing budgets

Budgetary techniques for controlling operations

How variances are calculated and used to analyse extent, source and cause of budgetary deviation

Techniques for monitoring and controlling costs

Course Price: Full Price SME


Non SME £235 + VAT per person Course Duration: 2 Days Trainer: Ken Jones

NB: This costs includes the £45 registration with ILM

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Managing Projects (ILM Level 3 Unit)

This course is a module from the ILM Level 3 Award in First Line Management and can be undertaken as non accredited training or an accredited module (for an additional £38 registration cost)

Basic project design principles

Simple tools for financial appraisal of projects

Project planning techniques (Gantt charts, Flow charts, Network planning)

Use of objectives and targets/milestones to monitor performance and review plans

Project evaluation and review techniques

Recent or current examples of change (including the work-based project)

The costs associated with change – increases or savings

Non-financial costs and benefits of change (social, environmental, human elements)


£140 £42

Non SME £70 Course Duration: 1 Days Trainers: Mark Adams

NB: This course follows the ILM Level 3 – Managing Projects unit but is non- accredited, if you require accreditation on this course there will be additional registration costs of £40 (Please enquire for details)

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Time Management and Delegation

Aim: This programme will enable delegates to understand their own ‘time stealers’ and develop their ability to prioritise their workload and recognise where and how they can more effectively use their time. Delegates will also learn the importance of planning and how to effectively delegate using a six stage support model. Objectives: On completion of this programme delegates will be able to:

• Identify personal opportunities to improve how they manage their time • Prioritise • Identify and use specific ideas which will enhance their personal use of time • Produce a personal action plan. • Identify appropriate tasks for delegation • Use a structured six stage model to enable effective delegation • Plan and monitor a delegation activity

Programme Overview:

Introductions

Introduction to the Programme

Time Management?

Recognising your time stealers

Urgent vs. Important

The Importance of Planning

Ideas and opportunities

Introduction to Delegation

A model to support delegation

Setting and agreeing clear goals

Reviewing performance

Review and Discussion


SME


Non SME £95 + VAT per person Course Duration: 1 Day

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Writing for Business (ILM Level 3 Unit)

Aim:

To develop knowledge and understanding of writing for business as required by a practising or potential first line manager. Course Content

The value of the written word in avoiding errors and providing permanent records

The purpose and conventions of letters, memos, reports and e-mails in use within the organisation

Planning for writing, including use of available information and the needs of the recipient

Image, structure, layout conventions including “house styles”

The importance of objectives and the reader

Report structures – to meet standard and specific requirements (ILM and/or in-company formats)

Incorporation of statistics and visual materials, and the use of appendices to enhance understanding

Effective and appropriate use of tone, language, level of formality in a range of cases

Supervised practice or simulation to develop the ability to apply knowledge and skills


£140 £42

Non SME £70 Course Duration: 1 Days Trainers: Mark Adams

NB: This course follows the ILM Level 3 – Writing for Business unit but is non- accredited, if you require accreditation on this course there will be additional registration costs of £40 (Please enquire for details)

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Managing Customer Service (ILM Level 3 Unit)

Aim:

To develop knowledge and understanding of meeting customer needs as required by a practising or potential first line manager

Course Content

How to identify the internal customer chain, external customers, and potential customers

Techniques for identifying customer needs

Methods of establishing relevant customer care standards and procedures

Use of appropriate planning and quality systems to monitor and fulfil customer care standards

Methods to establish and maintain effective relationships with customers at all stages

The legal rights of customers (law of contract, sale of goods and services, trade descriptions, etc.)

Organisational commitments to customers (contract terms, warranties and guarantees, service standards, etc.)

Methods of identifying customer requirements and expectations

Standards and benchmarks

Manager’s responsibilities and authority in relation to customer service


£140 £42

Non SME £70 Course Duration: 1 Days Trainers: Ken Jones

NB: This course follows the ILM Level 3 – Managing Customer Service unit but is non- accredited, if you require accreditation on this course there will be additional registration costs of £40 (Please enquire for details)

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Motivating Staff to Perform (ILM Level 3 Unit)

Course Aim To develop knowledge and understanding of motivating the team to perform as required by a practising or potential first line manager Course Content

The purpose and value of formal and informal performance assessment at work (formal assessment includes performance review/appraisal)

Ways to ensure fair and objective assessment (including objectives and ongoing monitoring)

Preparations necessary for effective, valid and reliable assessments

Feedback techniques following assessment

Roles and responsibilities of individuals in the performance assessment process

Appropriate assessment records

How to conduct formal appraisals

Overview of the factors influencing behaviour at work

Basic theories of motivation and their application to teams and individuals

Styles and patterns of behaviour at work

Range of techniques to motivate individuals and monitor performance

Positive approaches to offset negative attitudes in the workplace

The importance of feedback to improve communication and performance

Types of feedback and their relative values in communication (visual, written, oral, aural)

Use of feedback to improve the performance of individuals in the workplace

How to use feedback techniques (formal/informal; positive/negative; timescale; format)

How to elicit feedback from others to improve own performance


£140 £42

Non SME £70 Course Duration: 1 Days Trainers: Sally Strong

NB: This course follows the ILM Level 3 – Motivating staff to Perform unit but is non- accredited, if you require accreditation on this course there will be additional registration costs of £40 (Please enquire for details)

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Building the Team (ILM Level 3 Unit)

Aim:

To develop knowledge and understanding of building the team as required by a practising or potential first line manager

Course Content

The nature of formal and informal working relationships

Role of open communications and the need to keep people informed, in creating effective working relationships

Range of internal and external contacts

Differences between people, and the effects on relationship building

Differences in organisational culture, and the effects on relationship building at work

Social skills appropriate to the workplace

Range of behaviours which develop, maintain and destroy trust at work

The importance of maintaining confidentiality in the workplace

Characteristics of groups and teams – the differences, examples within the workplace

Tuckman’s theory of group formation

How to identify team roles (e.g. Belbin) and the uses and implications for managers

Building a balanced team to achieve objectives Duration: 1 day


SME

£140 £42

Non SME £70 Course Duration: 1 Days Trainers: Sally Strong, Lynne Rees

NB: This course follows the ILM Level 3 – Building the Team unit but is non- accredited, if you require accreditation on this course there will be additional registration costs of £40 (Please enquire for details)

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Managing Difficult People

Participants will gain an insight into how we facilitate our ‘Map’ to the world, the belief systems and values we live by and the presenting behaviours that evolve. This will lead to an improved understanding of people in the workplace and the reason they demonstrate difficult traits

Course Content

Understanding Difficult Characteristics and Traits

Recognise and Understand Presenting Behaviours

Preference Systems – Identifying and Shaping Learning

Dealing with Difficult People , Coping Strategies using a Variety of Skills

Including Assertiveness Skills

Using Rapport to Build Successful Relationships

Reframe Behaviour Using:

o Communication Skills

o Coaching Skills

o NLP Techniques


£140 £42

Non SME £70 Course Duration: 1 Days Trainers: Lynne Rees

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ILM LEVEL 3 AWARD IN WORKPLACE COACHING FOR TEAM LEADERS AND FIRST

LINE MANAGERS This qualification aims to equip practising and potential team leaders and first line managers with the knowledge, skills and confidence to perform effectively as workplace coaches as part of their normal work role to improve the performance of their team members. After attending the course the candidate will

Understand good practice in workplace coaching, including o Describing the effective workplace coach’s role, responsibilities,

characteristics and behaviours o Explaining the importance of assessing learning styles, agreeing learning

outcomes and overcoming potential barriers to ensure that workplace coaching is effective

o Assessing own ability to use a variety of interpersonal communication strategies and give effective feedback to learners on their performance to coach them in the workplace

Know how to organise workplace coaching, including o Knowing how to identify resources to support safe and effective coaching

in the workplace o Knowing how to monitor, assess and record learners’ progress towards

their goals o Knowing how to use coaching records to identify areas for improvement in

own workplace coaching practice Undertake supervised coaching in the workplace, including

o Planning and organising workplace coaching sessions o Undertaking coaching in the workplace o Monitoring and reviewing own workplace coaching performance

Undertake an extended period of supervised coaching in the workplace. Course Price: Full Price

SME



Course Duration: 3 ½ days classroom training plus ½ day one to one

tutorial support Trainers: Kevin Christie, Kate Wells, Lynne Rees

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ILM LEVEL 5 CERTIFICATE IN COACHING AND MENTORING IN MANAGEMENT

This qualification aims to equip practising managers with the knowledge, skills and confidence to perform effectively as coaches or mentors as part of their normal work role. After attending the course the candidate will

Understand how management coaching and mentoring can benefit individuals and organisations, including

o Explaining the characteristics of effective coaches and mentors, and coaching and mentoring programmes

o Presenting a business case for using coaching or mentoring in own organisation

Review their own ability as a management coach or mentor, including o Reviewing the effect of own value systems and ability to deal with

performance problems on own coaching and mentoring behaviour o Reviewing own ability to communicate effectively and to use available

networks to support coaching and mentoring practice Undertake management coaching or mentoring in the workplace, including

o Agreeing a short management coaching or mentoring programme based on identified developmental needs and goals

o Plan, deliver and review own management coaching or mentoring practice o Improve own management coaching or mentoring practice to through

reflection and review Undertake an extended period of supervised coaching in the workplace.


SME

£1,451 + VAT per person (inc. Registration Costs) £520 + VAT per person (inc. Registration Costs)


Course Duration: 6 ½ days classroom training plus ½ day one to one

tutorial support Trainers: Kevin Christie, Kate Wells, Lynne Rees

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Coaching and Motivation

This 2 day course aims to give learners the skills needed for the successful coaching and mentoring of staff, with particular emphasis on motivating staff to perform to their maximum potential Course Content

Definitions and Benefits of Coaching and Mentoring

Identifying Coaching and Mentoring needs

Using Coaching and Mentoring Techniques

Giving and Receiving Feedback

The Purpose and Value of Formal and Informal Performance Assessment

The Performance Assessment Process (Including Appraisals)

Overview of Factors Influencing Behaviour of Performance at Work

Theories of Motivation and their Application



Non SME £140 + VAT per person Course Duration: 2 Days Trainer: Lynne Rees

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Instructional Techniques

This is a two half day training session giving delegates the tools to provide effective on the job instructions to their staff. As part of the course the delegates will have to deliver a practical presentation to demonstrate the skills they have learnt.

Course Content:

Introduction (What is training, what is coaching, what is instruction, what are the

principles of instruction)

The learning Cycles (Training cycle, learning cycle, special needs)

Barriers (Barriers to learning, overcoming barriers)

How to prepare (Breaking down the instructions)

How to Instruct (Including presentation techniques)

Styles of Instruction (Demonstrations, on the job training)

Making Fair and Reliable Judgement When Instructing (First impressions,

stereotyping, halo effect, horns effect)

Making Fair and Reliable Judgement of Evidence (Comparisons, do as I do,

carry out an observation- no intimidation, take control)

Effectiveness (Assessing the effectiveness)

Evaluation (The different levels, the methods)

Practical Exercises (Verbal instruction, written instruction, practical



Non SME £70 + VAT per person Course Duration: 1 Day (Split into two ½ day sessions) Trainer: Roger Williamson

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Preparing to Teach in the Life Long Learning Sector (PTLLS)

This qualification sets the minimum standard for all those in or entering the teaching, learning and development sector. It introduces the knowledge and skills required by teachers to develop and deliver programmes, provide learning support and take responsibility in managing the learning process in post-16 education.

Why is this training important?

From 2010 anyone who teaches courses that are publicly-funded will have to be qualified. This qualification meets the basic minimum standard for those entering the lifelong learning profession and confers a threshold licence to teach.

Learning outcomes

Understand your own role, responsibilities and boundaries of role in relation to teaching

Understand appropriate teaching and learning approaches within a specialist area

Demonstrate your session planning skills – plan, deliver, observe and evaluate a micro-teaching session

Understand how to deliver inclusive sessions that motivate learners Understand the use of different assessment methods Understand and analyse the need for accurate record keeping and procedures

that can be adopted – including internal and external assessment information

NB: Delegate will be required to undertake three assignments with this course, one practical and two written


£525 + VAT per person (inc. Registration Costs) Not eligible for Funding

Course Duration: 5 Days Trainer: Barbara Daniels

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Handling Objections, Negotiating and Closing the Sale (ISMM)

Aim: This unit aims to provide the skills to handle and overcome sales objections and to negotiate in order to be able to close the sale effectively in a way that is mutually beneficial to both the customer and own organisation. Course Content:

Dealing with sales objections

Negotiation tools and techniques

Questioning and listening tools

Understanding the USP

Selling techniques and how to up sell

Techniques for closing the sale




NB: This course follows the ISMM unit but is non- accredited, if you require accreditation on this course there will be additional registration costs of £30 (Please enquire for details)

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Developing a Sales and Marketing Strategy

A well written Marketing Plan and Strategic Sales Process are the building blocks of any business. This 2 day interactive course will cover the following topics:

The difference between Sales and Marketing

Market research

Planning Marketing programmes

Marketing management and control

Product development and pricing

Promotional mix

Direct marketing

Indirect marketing

Developing your sales process

Ethics and selling

The sales cycle

Using the sales pyramid to identify the sales team numbers and makeup

Using the sales pyramid to develop sales targets

Segmenting customers

Who do customers buy off?

Unique selling points (USP)

Recruiting/developing the right sales team

Developing processes to evaluate the sales and marketing strategy




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NEBOSH General Certificate

The NEBOSH General Certificate is recognised as the standard qualification in health and safety for non-safety specialists.

Who should attend?

Non-specialists in health and safety who require sound initial training leading to a basic recognised qualification through examination and assessment. These would include managers and supervisors, safety representatives and representatives of employee safety.

Learning Outcomes Identify common hazards in the workplace and advise on appropriate remedial actions.

Advise on appropriate action to minimise fire risks and to develop fire procedures.

Assist in the preparation, review and monitoring of safety policy and procedures including pro-active and reactive strategies, training audits and safety committees.

Investigate accidents and other incidents, prepare reports making price effective proposals to prevent reoccurrence.

Identify the main requirements of legislation and codes of practice. Maintain records and information sources to advise management. Communicate effectively on health and safety matters including the use of

reports etc. Undertake effective workplace inspections and recommend price effective

remedial action. Describe human and organisational factors affecting health and safety

performance assessment.

Certification Delegates will be sufficiently prepared for the NEBOSH examinations which are held on the last day of the course. To satisfy the requirements for the award the NEBOSH General Certificate candidates must pass the two written papers plus the practical assessment. Course Price: Full Price

SME

£1,685 + VAT per person inc. Registration and book Costs) £607 + VAT per person (inc. Registration and book Costs)

Non SME £915 + VAT per person (inc. Registration and book Costs)

Course Duration: 11 Days

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IOSH Managing Safely

Who should attend?

Managers and supervisors who are required to manage efficiently and effectively in compliance with both their organisation's Health & Safety policy and Health & Safety legislation.

Course Content

Introducing Managing Safely

Assessing Risk

Controlling Risks

Understanding your Responsibilities

Identifying Hazards

Investigating Accidents and Incidents

Measuring Performance

Protecting our Environment

Certification An IOSH Managing Safely certificate is awarded to all those who attend the course and successfully complete the written and practical assessments Course Price: Full Price

SME

£600 +VAT per person (inc. Registration and book costs) £208 + VAT per person (inc. Registration and book costs)

Non SME £320 + VAT per person (inc. Registration and book costs)

Course Duration: 4 Days Trainer: Neil Evans

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Trainers Profiles

Ken Jones, Having spent the last 20 years building the bpi brand from a start up to

a £½ million turnover company (which he expects to double this year) Ken has developed the strategic and managerial skills needed for a modern multi-faceted business. His particular expertise are sales and marketing, he is a Fellow of the Institute of Sales and Marketing Management; and financial control, being an Associate of the Institute of Financial Accountants. He is also a qualified trainer who brings his real life experiences to support the theory of the courses he delivers.

Dr. Alun Batley, Alun is an experienced and professional consultant, coach and

training facilitator with specific expertise in the development and implementation of Lean Systems methodologies, the design and delivery of effective Management Development workshops and the support and integration of sustainable change initiatives. Having worked in major multinational organisations as a Training Manager, Production Manager, Performance Improvement Manager and other management roles, which required leadership and focus to achieve successful outcomes, Alun can offer clients a wealth of practical experience to help business leaders, their teams and individuals grow and develop their knowledge and effectiveness.

Roger Williamson, Roger’s occupational history regards to Lean Manufacturing

starts back in 1998 with IBM where upon he undertook a 17-week Lean Manufacturing programme working within the aerospace industry. Moving into a Mechanical Process Engineers role and progressing to being an Engineering Instructor/Trainer in 1999. Roger has held the role of Training Manager of a local aerospace seating company when they relocated in 2000. Roger has many years’ experience in both Mechanical Process Engineering and Training, gaining all 3 levels of the B-IT NVQ 2, 3 and 4 ‘Business Improvement Techniques’ (equating to a first line degree) between the years 2005-06. Roger has gone on to hold Management roles with BPI and is a highly competent and respected trainer/consultant within the field of Lean having worked with company’s’ the likes of Boeing and Airbus delivering Lean Manufacturing, B-IT’s, ILM Service Improvement qualifications and numerous other training courses. Roger has managed several continuous improvement programmes and been instrumental in the introduction and project management of many Kaizen events including 5S, Value Stream & Process mapping, and Problem Solving and Poka Yoke activities. He designs and writes all his own training course & presentation material and enjoys the teaching aspect of Lean, sharing the methodology, tools and techniques of continuous improvement. Roger’s qualifications to date include:

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CIPD D32 & D33 Assessor Awards, B-IT NVQ 2, 3 and 4 ‘Business Improvement Techniques’ (equating to a first line degree) Lean Practitioner, BETA Approved Instructional Techniques Trainer, C24 & C25 Certificates in Facilitate Learning Instructional & Coaching and holds the NEBOSH General Certificate in H&S. Registered with EAL as a B-IT’s Assessor. Over the past 14 years have been working in both Training, Project Management and General Management Roles, delivering training, coaching and mentoring for all levels of staff in a number of business and industry sectors including Aerospace, Manufacturing, Food & Drink, Office Administration and of course Training & Development both under Welsh Assembly Government Funded Programmes and Privately Funded.

Mark Adams, An action-orientated, entrepreneurial individual who has over 20

years’ strategic and operational management experience within the IT industry. He complements this with broader commercial experience leading across a number of key business areas and has the proven ability to provide strategic direction and progressive leadership to both start up and existing businesses. Mark’s qualifications include, Professional Trainers Certificate, Registered Prince2 Practitioner, Intel Processor Integrator (IPI) Training Programme - Microsoft Small Business Partner Product Training (Windows XP/Vista/7, SBS2000/3, Server 2003), Sage Line 50 Product Specialist, Sage ACT! Product Specialist

Paul Jones, Paul Jones is a business management consultant and trainer with

over 20 years’ experience across a wide range of sectors. It is significant to note that he is equally skilled at working with service or manufacturing organisations.

Paul specialises in solving business and management problems for organisations and also in training them to problem solve for themselves. He is a Black Belt in Six Sigma, and also a Lean Thinking Champion.

Paul has worked in the following Sectors: Automotive, Textile, Financial, Legal Practice, Food, Steel, Furniture, Pharmaceutical, Semiconductor, Medical, Commercial Vehicle Manufacture, Telecom, Electronic Harness, Consumer Electronics, Cardboard, Print, Accountancy, Aerospace, Wood, Public, Military, Ceramics, Not For Profit (Citizen’s Advice), Insulation, Chemical, Foil, Transport & Logistics, Leisure, Civil Contractor, Architectural

Graham Donald, Graham has over 25 years of experience as an inspirational

leader of successful sales and customer service teams.

He was Board Director of one of the divisional companies of Lloyds TSB and was also Chief Operating Officer of a mobile phone sales business.

Graham is a qualified Executive Coach and also a qualified PRINCE2 project management practitioner with many years of practical project management experience in business.

Jeff Anslow, Jeff is a highly qualified trainer specialising in Management training,

Lean and Six Sigma training as well as Quality Control and Auditing.

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Jeff has held a variety of leadership roles including Head of Training and Development at Panasonic and Senior Engineer Instructor at Lucas Engineering School. Jeff holds a NEBSM Supervisory Certificate, EITB Instructor Certificate, Six Sigma, Black Belt, Train the Trainer Status and Lean Practitioner Officer Status to name a few.

John Dell’Armi, A first class communicator John is passionate learning &

development professional experienced across the full training cycle. John previously worked as the Senior Management Development Consultant and Marketing Development Manager with Legal and General and has a proven track record of delivery and design in sales and marketing, customer service, management development, performance management & coaching skills. John is a Member of the Chartered Institute of Personnel Development, and an Associate of the Chartered Insurance Institute. He also holds an Advanced Certificate with the Chartered Institute of Marketing.

Maggie Powell, Maggie is a qualified drama teacher, actor and business trainer

who has the ability to transfer natural and developed skills into a variety of areas. Maggie specialises in training that helps people to develop their transferable skills in a business environment. Maggie previously worked as a store trainer for Sainsbury Plc as well as delivering training for some of the best known UK companies. Her courses are a mixture of theory and practical exercises that helps participants understand the effect that their actions and attitudes have on themselves and the people around them.

Huw Baker, Huw is a Fellow of the Institute of Chartered Accountants and is a

partner in the largest Accountancy firm in Merthyr Tydfil. His relaxed style helps non finance managers understand the importance of budgeting and keeping accurate financial records to help their business plan for the future on a sound financial footing. He delivers training on computerised and manual accounting systems and for those really serious about finance he also provides workshops on ways to legally reduce your payments to the Inland Revenue

Steve Anthony, Steve helps complex organizations solve complex problems,

through flexible and bespoke training and consultancy. His specialties include Business Strategy, Leadership and Management, and Business Improvement Techniques. He is currently implementing Six Sigma in Ordnance Survey, and Leadership and Lean reviews in other major public sector organizations.

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He is a certified Investors in People advisor, an ILM business advisor and a Sfedi business advisor, as well as having a diploma from Harvard University, an MBA from Brighton University and an MEng from Birmingham University. He is also a trained Management Systems auditor and an EFQM assessor.

Alison Dacey, Alison has worked in the Human Resources arena for more than 20

years and at senior management level since 1993, her last permanent role being Head of HR & Training at British Airways Avionic Engineering Limited. Her qualifications include an MA in Law & Employment Relations and she is a Chartered Fellow of the CIPD. Since May 2000 as an Independent Human Resources Consultant, Alison has provided support guidance and training in recruitment & selection, employment law, disciplinary and grievance procedures, absence management, performance appraisal, managing diversity and employment tribunals, to a variety of clients within a wide range of industries. Alison has an informal down-to-earth approach and a particular strength is her ability to make the ever-changing and developing employment law become clear and manageable. She is also a Board Member of Diverse Cymru.

Lynne Rees, Throughout her career as a Travel House Manager and College

Curriculum Team Leader Lynne has learnt a variety of Communication and Leadership techniques which she is now able to pass on through her excellent training programmes. Lynne is a qualified Neuro-Linguistic Programmer and specialises in developing training courses that make the participants think differently about the subject being taught. Lynne Specialises in the development and delivery of Customer Service, Team Building, Leadership and Management, Sales and Coaching and Mentoring

Andrew Hubbard, Andrew currently works as a self employed Disability and

Equality Trainer, His work experience focuses on the establishment of Disability Equality Schemes and the monitoring of employee groups to achieve aims within these schemes. Amongst other organisations he also works with the Royal National Institute of the Blind People (RNIB) and Cardiff Institute of the blind and Vision Impairment, which ensures that he keeps up to date with all current legislation and relevant training information.

Kevin Christie, During his time as Business Development Manager and Senior

Projects Manager at Remploy Kevin introduced performance management, forecasting performances and true coaching and mentoring which helped achieve 40% growth year on year and achieved cost reduction in excess of £1 million during the same period. He also coached in excess of 800 employees on a Productivity Programme (3X) to implement Theory of Constraint Management across 20 factories tripling gross margin.

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Trained and Facilitated a Business Improvement Initiative (EFQM) initiative across 8 business streams implementing key business processes such as Business Planning, Marketing, Sales, Operations, Finance and HR.

Gillian Clark, Gillian is an experienced Process Improvement professional, with a

background in Lean, Business Improvement, Six Sigma, Management and Change Management. She has applied extensive knowledge of World Class business techniques, including Lean, Six Sigma and Change Management to a wide range of industries, including NHS, MOD, Finance, Aerospace, Automotive, Public Sector and Telecoms. Qualifications include a Fellowship in Manufacturing Management from Cranfield University, an MSc (Eng) (dist) from Birmingham University and an MEng & Man from Birmingham University

Neil Evans, As a Chartered Member of the Institute of Occupational Safety &

Health (IOSH) with over 30 years’ experience, Neil offers a practical approach to managing Health & Safety where the emphasis is on enabling people to work safely. The practical application of skills acting in a consultancy role for SME’s require the maintenance of a high level of professional competence. His work as an examiner for the National Examination Board for Occupational Safety & Health (NEBOSH) on both the International Certificate & Diploma courses, gives him an insight into the requirements of industry across a broad spectrum. His aim is to bring the best out of his candidates, which is demonstrated by the high success rate of candidates attending the IOSH Managing Safely Course. His objective is to provide candidates with the necessary understanding and skills to look after the safety of themselves and others by exercising their responsibilities and making informed choices

Ceri Williams, Ceri has been employed in the Motor Industry for the last 26 years

working with various prestige motor franchises within South Wales. During his career he has implemented, audited and successfully maintained ISO systems for two companies.

Phil Schenk, Phil served in the Monmouthshire and Gwent fire brigade for 28

years, 16 of which he was rated as a Fire Safety Officer, where he dealt with every possible type of premises from “high-rise” developments right through to petrol / fuel installations. His duties also included being the Fire Brigade Liaison Officer for building control regulations. Phil has trained Police, NHS staff and military personnel in basic fire fighting and evacuation procedures. After retiring from the brigade he worked 8 years as a Senior Fire Safety Manager in the western region of British Rail dealing with alterations / rebuild and any new projects, advising architects on all fire safety matters. As part of his duties there, he also negotiated with the Fire Authorities and Her Majesty’s Railway Inspectorate and C.A.D.W. in Wales, English Heritage in England for all necessary permissions and Fire certificates. He is also a Member of the Institute of Fire Prevention Officers (MIFPO) and a Member of the International Protection and Security

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Organisation (MIPSA). Phil is regarded as a Fire Risk Assessment specialist, due to his in-depth knowledge and relevant experience.

Kate Wells, Since graduating from the University of Wales in 2001 with a BA

Honours in Business, Kate Wells has developed a track record for delivering change management and business growth through leading and developing teams and individuals. Kate brings a fresh approach to the training and coaching marketplace which involves a unique style to learning in the workplace. She has an absolute passion for engaging and supporting the development of people. Kate achieves this by creating learning environments that allows people to challenging their thinking, leading them to fulfil their potential and exceed their business results.

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Am I Eligible for Funding? To be eligible for the Leadership Management Development Workshop (LMDW) Funding which is part funded by The Welsh Assembly Government and part funded by ESF it is a requirement that the organisation receiving the grant does not receive more than 50 % of its core funding from the Public Sector, e.g. Welsh Assembly Government, Local Authority or European Programmes. Core Finding is defined as ‘Financing required for the basic structure of an organization, including salaries of full-time staff, facilities, equipment, communications, and the direct expenses of day-to-day work’. If you receive more than 50 % of your funding through this way then unfortunately you will not be eligible for the funding through the LMDW scheme due to European Laws on double funding. However, if you receive money from the Welsh Assembly or ESF via contracts which you have been awarded through tendering this is not classified as Core Funding and you will still be eligible. The company also needs to be located within Wales to be eligible for the funding. If you have any queries about your eligibility please do not hesitate to contact one the bpi sales team on 01685 884175

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Contact Details

Office 8 Venture Wales Building, Depot Road,

Gadlys, Aberdare, CF44 8DL

General Enquiries

Phone Number: 01685 886357

Email Address: [email protected] Fax Number: 01685 886342

Website: www.bpigroup.co.uk

Sales Team

Debra Wells Phone Number: 01685 884175

Email Address: [email protected]

Hayley Morris Phone Number: 01685 884175


Alison Jones Phone Number: 01685 884175


mailto:[email protected]

http://www.bpigroup.co.uk/




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The Little Book of Training 2012

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