The Mobility Differenc

e Implementing a

Roving Reference Program at the

Bayville Public Library

Brianna HoffmanLI850XI – Fall 2012 Rajesh Singh

The Mobility Difference Current Reality

Remodel Project Circulation

Statistics Reference Services Reference Statistics

Need for Change The Desired

Change

Projected Outcomes

Necessary Steps for Change

A New Paradigm Shift

The New Bayville Public Library

Bayville Public Library Current Reality $20 Million Remodel in 2010 Expanded Library from 31,000 Square

Feet to 65,000 Square Feet No New Staff

Part of Passing Bond that Financed Remodel

Current RealityCirculation Statistics

Circu-lation

750,000

755,000

760,000

765,000

770,000

775,000

780,000

785,000

790,000

20102011

• 2010• 763,450

• 2011• 789,650

• Increase of 26,200 Items

Current RealityReference Services Increase of Reference

Questions Increase in Floor

Space Increase in Collection

Size Increase in Circulation Increase in Door

Counts Increase in Program

Attendance

Current Reality Reference Statistics Reference Staff

3 FTE Librarians 4 PTE Librarians

Reference Questions 22% Increase Since

Remodel Missed Opportunities

Patrons going without assistance

Leaving the Library Frustrated

A Need for Change No New Staff

Must Work with what is ALREADY in Place Increasing Technological Advancements Meeting Patron Needs at their POINT OF

NEED Moving from a Passive Level of Service to

an Assertive Level of Service More Space = More Ground to Cover

Grover, Greer, & Agada, 2010

The Desired Change• Reference Librarians go

Mobile• Roving Reference with iPads

Projected Outcomes Extending

Reference Beyond the Desk and into the Stacks

Modular Training for Patrons

Synergy Between Digital and Print Collections

Untethering from the Reference Desk

Multi-Task with Ease Virtual and in

Person Reference

Lotts and Graves, 2011Huwe, 2003

Extending Reference Beyond the Desk and into the Stacks Taking Advantage of

Wireless Connections

Engaging Users Enhancing Search

Strategies on their own Systems

Preserving the Library as a Site for Information Counsel

Lotts and Graves, 2011Huwe, 2003

Modular Training for Patrons Extending Training

to Small Patron Groups Training on

Devices for E-Books

Creating a Lively Training Environment

Lotts and Graves, 2011Huwe, 2003

Synergy Between Print and Digital Collections Electronic Journals Online Reference

Tools Following the User

into the Stacks “Answers, not

Articles”

Lotts and Graves, 2011

Untether from the Reference Desk Librarian becomes

“Technically Accessible”

Able to Access Information when no Computer is Available

Huwe, 2003Image:

http://dukemagazine.duke.edu/issues/091008/images/091008-lg-compass.jpg

Multi-Task with EaseVirtual and In Person Reference

Monitor Virtual Reference while Roving

Monitor During Meetings

Steps for Change1.Purchase of

iPads2.Staff Training3. Implementin

g and Publicizing the Service

Purchasing of iPads Friends of the

Bayville Public Library Alotted $1500 for

Project 3 Reference Desks 3 iPad 2’s

Black 16GB Wi-fi Model

$399.00 per iPad Total: $1197.00 +

Tax Cases can also be

Purchased

Apple Storehttp://store.apple.com/us/buy/home/shop_ipad/family/ipad/ipad2

Staff Training Tech Services

Specialist on Staff Three Training

Sessions Over a course of

three months during Reference Staff Meetings

Reference Librarians will be able to take iPads Home to Increase Familiarity

Implementing the Service After Three Month

Training and Familiarity Period Each Reference

Desk will have Designated iPad

Librarians will “Rove” Service Areas

Roving Approximately 30% of Reference Shift for the first 6 Months of Program

Statistics will be Collected

Evaluation Period After 6 Months is Completed

Publicizing the Service Announcement on

BPL’s Homepage, Facebook Page and Twitter Feed

Signs Advertising the Service at Computer Labs

Signs in Various Areas of the Stacks

Paradigm Shift The New Bayville Public Library

The New Bayville Public Library Service

Taking Reference where it is Needed the MOST

The “WOW” Effect Taking Advantage

of the Newest Technology

Becoming Experts All Over Again

Exposure of Services

Exposure of Underused Resources Databases

Most Importantly………………

Meeting Patron Needs at their POINT OF NEED

References Grover, R., Greer, R., & Agada, J. (2010). Assessing information needs. Santa

Barbara, CA: Libraries Unlimited.

Huwe, T. (2003). Casting a wider net with roving reference. Computers in Libraries, 23(3), 1-5

Lotts, M., & Graves, S. (2011). Using the ipad for reference services. ACRL TechConnect, 217-220

Apple Store, Select an ipad. (http://store.apple.com/us/buy/home/shop_ipad/family/ipad/ipad2).

Apple iPad [online image]. Retrieved October 21, 2012 from http://store.storeimages.cdn-apple.com/2911/as- images.apple.com/is/image/AppleInc/ipad2012-step0-ipad-gallery- ipad2-01- zoom?wid=1022&hei=554&fmt=jpeg&qlt=95&op_sharpen=0&resMode=bicub&op_usm=0.5,0.5,0,0&iccEmbed=0&layer=comp.

Compass [online image]. Retrieved October 21, 2012 from http://dukemagazine.duke.edu/issues/091008/images/091008-lg-compass.jpg.