The New Landscape of Microsoft Dynamics CRM

Bart SnearyVP of CRM and Data Analytics

AGENDA

Core CRM

Social

Marketing

Self-Service/Parature

CORE CRM

Modern UI Concepts andProcess Guidance

Real-Time BI

Mobility

What’s Next

CORE CRM - UI

CORE CRM - UINow we have this!

CORE CRM - UI

CORE CRM – UI - SERVICE

CORE CRM - MOBILITY

CORE CRM - MOBILITY

CORE CRM – REAL TIME BI

CORE CRM – REAL TIME BI

CORE CRM – REAL TIME BI

CORE CRM – WHAT’S NEXT

CORE CRM – WHAT’S NEXT

CORE CRM – WHAT’S NEXT

CORE CRM – WHAT’S NEXT

CORE CRM – WHAT’S NEXT

SOCIAL

Social Insights

Social Listening/Alerting

Social BI

What’s Next

MARKETING

Marketing Resource Management

Marketing Asset/Content Management

Marketing Event Management

Marketing Execution

SELF-SERVICE/PARATURE

What Parature Is

Knowledge Base

Self-Service Portal

Customer Service Agent Tools / Social Engagement