www.tmforum.org
The Progress of the NGOSS initiative The Progress of the NGOSS initiative towards simpler integrated managementtowards simpler integrated management
Martin CreanerVice President & CTO
TeleManagement ForumSeptember 2002
www.tmforum.org
? Worldwide Consortium of ~400 Operators, Suppliers & Integrators
? Focus on Automating Operational Management and Business Processes? By advancing available Technologies and Solutions
within Global Communications Industry? We:
? Provide Wealth of Industry Knowledge? Facilitate Agreements between Companies? Provide Opportunities for Experimentation &
Co-operative Development
www.tmforum.org
Create a portal which is a resource center which the industry can use as first port of call for OSS/BSS info
Communicate
Develop proof of concept solutions to real industry problems that can subsequently be productised and
sold
Demonstrate
Create a collaborative work environment within which competitor can solve problems of mutual interest
Collaborate
Draw direction and requirements in a market-centric fashion from key industry players
Market Focus
Provide the premier global OSS/BSS environment within which members can conduct business
A Place to Do Business’
Key Work ProgramsKey Work ProgramsTechnical TeamsBusiness, System & ImplementationArchitecture
Market Centers•Mobile•Value Chain•New Gen Networks
TMF CentralWebsite
Catalyst ShowcaseTeleManagement World
www.tmforum.org
NGOSSNGOSS
? NGOSS is a multi-faceted program designed to produce an implementable OSS/BSS “framework”
? The major elements of NGOSS are:? Business Process Model? Systems Framework ? Platform Architecture? Shared Data Model? Compliance Program
NGOSS Elements map to one another to form an end-to-end framework for OSS
www.tmforum.org
Syste
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NGOSSNGOSSKnowledgeKnowledge
BaseBaseNeed
Mod
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C u s t o m e rOSS
Thu Apr 05 12:47:19 2001Ordering 3 Use Case
Use Case Diagram
Gateway Services
Ga tewayI n t e r f a c e
Provider Services
C u s t o m e rM a n a g e m e n t
I n t e r f a c e
Customer Management Serv ices Product Management Serv ices
ProductRequest<<SDM>>
Cus tomerCon tac t<<SDM>>
C u s t o m e r<<SDM>> InvoiceInquiry
<<SDM>>
CreditViolation<<SDM>>
ProductCatalog<<SDM>>
ProductService<<SDM>>
C u s t o m e rO r d e r
Manager ProductFulfillmentManager
Order ing 3Process
*
**
C u s t o m e rRelationshipM a n a g e m e n t
R e s o u r c eIn f ras ' tu reDev ' t andM n g m n t
S u p p l i e r /Partner
Se rv i ceD e v e l o p m e n tand Op'nsM a n a g e m e n t
In fo rmat ion
C u s t o m e r
A s s e s s S e r v i c eAvailability
Provide ServiceAvailability Date
DetermineResourceAvailability
Provide AvailabilityDate
QualifyCustomer
Identify SolutionAlternat ives
Update Cus tomerContact Record
SolutionAlternat ivesAvailable
No Act ionRequi red
P re -Orde rFeasibilityRequest Made
Rece ive Pre-OrderF e a s i b i l i t y R e q u e s t
Contract Interface
Service Implementation
Run-T
ime
View
NGOSS NGOSS MethodologyMethodology
Methodology – system of principles and procedures applied to a discipline
www.tmforum.org
Syste
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Implem
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NGOSSNGOSSKnowledgeKnowledge
BaseBaseNeed
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Run
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C u s t o m e rOSS
Thu Apr 05 12:47:19 2001Ordering 3 Use Case
Use Case Diagram
Gateway Services
Ga tewayI n t e r f a c e
Provider Services
C u s t o m e rM a n a g e m e n t
I n t e r f a c e
Customer Management Serv ices Product Management Serv ices
ProductRequest<<SDM>>
Cus tomerCon tac t<<SDM>>
C u s t o m e r<<SDM>> InvoiceInquiry
<<SDM>>
CreditViolation<<SDM>>
ProductCatalog<<SDM>>
ProductService<<SDM>>
C u s t o m e rO r d e r
Manager ProductFulfillmentManager
Order ing 3Process
*
**
C u s t o m e rRelationshipM a n a g e m e n t
R e s o u r c eIn f ras ' tu reDev ' t andM n g m n t
S u p p l i e r /Partner
Se rv i ceD e v e l o p m e n tand Op'nsM a n a g e m e n t
In fo rmat ion
C u s t o m e r
A s s e s s S e r v i c eAvailability
Provide ServiceAvailability Date
DetermineResourceAvailability
Provide AvailabilityDate
QualifyCustomer
Identify SolutionAlternat ives
Update Cus tomerContact Record
SolutionAlternat ivesAvailable
No Act ionRequi red
P re -Orde rFeasibilityRequest Made
Rece ive Pre-OrderF e a s i b i l i t y R e q u e s t
Contract Interface
Service Implementation
Run-T
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View
NGOSS NGOSS MethodologyMethodology
Methodology – system of principles and procedures applied to a discipline
eTOM
www.tmforum.org
Element Management
Network Management
BusinessManagement
ServiceManagement
Network and Systems Management Processes
Service Development and Operations Processes
Customer Care Processes
Customer
Network Element Management Processes
Information S
ystems M
anagement P
rocesses
NetworkPlanning andDevelopment
NetworkProvisioning
NetworkMaintenance &
Restoration
Network DataManagement
NetworkInventory
Management
ServicePlanning andDevelopment
ServiceProblem
Management
ServiceQuality
Management
Rating andDiscounting
ServiceConfiguration
Customer Interface Management Processes
SalesOrder
Handling
Invoicingand
Collections
ProblemHandling
CustomerQoS
Management
Physical Resource and Information Technology
Operations
Fulfillment Assurance BillingOperationsSupport &Readiness
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
(Application, Computing and Network)
Enterprise Management
Strategic &EnterprisePlanning
Financial & AssetManagement
Enterprise QualityManagement, Process & ITPlanning & Architecture
Stakeholder & ExternalRelations Management
Brand Management,Market Research &Advertising
Human ResourcesManagement
Disaster Recovery,Security & FraudManagement
Research &Development,TechnologyAcquisition
Strategy, Infrastructure & Product
ProductLifecycleManagement
InfrastructureLifecycleManagement
Strategy &Commit
Marketing & Offer Management
Service Development & Management
Resource Development & Management
Supply Chain Development & Management
(Application, Computing and Network)
Customer
TMN Layers correspond with TOM horizontals
Syste
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NGOSSNGOSSKnowledgeKnowledge
BaseBaseNeed
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C u s t o m e rO S S
T h u A p r 0 5 1 2 : 4 7 : 1 9 2 0 0 1O r d e r i n g 3 U s e C a s e
U s e C a s e D i a g r a m
G a t e w a y S e r v i c e s
G a t e w a yI n t e r f a c e
P r o v i d e r S e r v i c e s
C u s t o m e rM a n a g e m e n t
I n t e r f a c e
C u s t o m e r M a n a g e m e n t S e r v i c e sP r o d u c t M a n a g e m e n t S e r v i c e s
P r o d u c t R e q u e s t< < S D M > >C u s t o m e r C o n t a c t< < S D M > >
C u s t o m e r< < S D M > > I n v o i c e I n q u i r y< < S D M > >
C r e d i t V i o l a t i o n< < S D M > >
P r o d u c t C a t a l o g< < S D M > >
P r o d u c t S e r v i c e< < S D M > >
C u s t o m e r
O r d e rM a n a g e r
P r o d u c tF u l f i l l m e n tM a n a g e r
O r d e r i n g 3P r o c e s s
*
**
CustomerRelationshipM a n a g e m e n t
ResourceInfras'tureDev ' t andM n g m n t
Suppl ier /Partner
ServiceDeve lopmen tand Op'nsM a n a g e m e n t
I n f o r m a t i o n
Customer
Assess ServiceAvailability
P r o v i d e S e r v i c eAvailability Date
D e t e r m i n eR e s o u r c eAvailability
Provide Avai labi l i tyDate
QualifyCustomer
I d e n t i f y S o l u t i o nA l t e r n a t i v e s
Update CustomerContact Record
S o l u t i o nAlternativesAvailable
N o A c t i o nR e q u i r e d
P r e - O r d e rF e a s i b i l i t yR e q u e s t M a d e
R e c e i v e P r e - O r d e rFeasibility Request
Contract Interface
Service Implementation
Run-T
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View
TOM processes are captured in “FAB” area of eTOM Operations
eTOM maps the NGOSS Business View
Evolution of Evolution of eTOMeTOM
www.tmforum.org
NGOSS Business MapNGOSS Business Map
Operations
Fulfillment Assurance BillingOperationsSupport &Readiness
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
(Application, Computing and Network)
Enterprise Management
Strategic &EnterprisePlanning
Financial & AssetManagement
Enterprise QualityManagement, Process & ITPlanning & Architecture
Stakeholder & ExternalRelations Management
Brand Management,Market Research &Advertising
Human ResourcesManagement
Disaster Recovery,Security & FraudManagement
Research &Development,TechnologyAcquisition
Strategy, Infrastructure & Product
ProductLifecycleManagement
InfrastructureLifecycleManagement
Strategy &Commit
Marketing & Offer Management
Service Development & Management
Resource Development & Management
Supply Chain Development & Management
(Application, Computing and Network)
Customer
www.tmforum.org
eTOM eTOM -- The Level 2 ProcessesThe Level 2 ProcessesLevel 1 Vertical Grouping
Level 1 Horizontal Grouping
Operations
Customer
Fulfillment Assurance BillingOperations Support & Readiness
Retention and Loyalty
Customer Interface Management
Supplier/Partner Interface Management
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
Supplier/Partner Relationship Management
Billing & Collections
Management
CustomerQoS / SLA
Management
ProblemHandling
Selling
OrderHandling
MarketingFulfillmentResponse
ServiceConfiguration & Activation
ServiceProblem
Management
Service QualityAnalysis, Action
& Reporting
Service &Specific Instance
Rating
Resource Provisioning& Allocation
to Service Instance
ResourceProblem
Management
ResourceRestoration
Resource DataCollection, Analysis
& Control
S/P Buying
S/P PurchaseOrder
Management
S/P ProblemReporting &
Management
S/PPerformanceManagement
S/P Settlements& Billing
Management
CRM Operations Support & Process
Management
CRMOperationsReadiness
SM&O Support & Process
Management
ServiceManagement &
OperationsReadiness
RM&O Support & Process
Management
S/PRM OperationsSupport & Process
Management
S/P RelationshipManagementOperationsReadiness
Enterprise Management
Service Development & Management
Resource Development & Management
Supply Chain Development & Management
Marketing and Offer Management
Service Planning &
Commitment
Resource &OperationsCapabilityDelivery
Supply ChainStrategy & Policy
Supply Chain Planning
& Commitment
Product Development& Retirement
Supply Chain Development
& Change Management
Infrastructure Lifecycle Mgmt Product Lifecycle MgmtStrategy & Commit
Strategy, Infrastructure and Product
Product & Offer
Portfolio Capability Delivery
Product & Offer Portfolio Strategy,Policy & Planning
MarketingCapability Delivery
Product & Offer
Business Planning &
Commitment Product, Marketing & Customer
PerformanceAssessment
Service PerformanceAssessment
Resource PerformanceAssessment
Supply Chain Performance Assessment
Supply Chain Capability
Availability
Resource & Technology
Strategy & Policy
Service Strategy &
Policy
Resource & Technology
Plan & Commitment
Service &OperationsCapabilityDelivery
ServiceDevelopment &
Retirement
Resource Development
CRMCapabilityDelivery
MarketingStrategy &
Policy
Sales & Channel
Development
Marketing Communications
& Promotion
Enterprise Quality Mgmt, Process & IT Planning & Arch.Process Arch.Management
& Support
Info SystemsStrategy &Planning
KnowledgeManagement
Stakeholder & External Relations ManagementPR & Comm.
RelationsManagement
RegulatoryManagement
ShareholderRelations
Management
LegalManagement
Human Resources ManagementEmployee& Labor
Relations
WorkforceStrategy
WorkforceDevelopment
HR Policies& Practices
Disaster Recovery, Security & Fraud ManagementFraud
Management
Disaster Recovery & Contingency
PlanningSecurity
Management
Financial & Asset ManagementFinancial
ManagementProcurementManagement
Real EstateManagement
Strategic & Enterprise PlanningStrategic &Business Planning
BusinessDevelopment
EnterpriseArchitecture
Planning
GroupEnterprise
Management
Research &Development
TechnologyAcquisition
Research & Development & Technology Acquisition
Brand Management, Market Research & AdvertisingMarket
Research &Analysis
BrandManagement
Advertising
ResourceManagement &
OperationsReadiness
Sales & Channel
Management
Level 2 Process Element
External Entity
EnterpriseQuality
Management
eTOM GB921a approved and sub teams working towards updates of GB921 in time for Vegas
www.tmforum.org
Syste
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NGOSSNGOSSKnowledgeKnowledge
BaseBaseNeed
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View
C u s t o m e rOSS
Thu Apr 05 12:47:19 2001Ordering 3 Use Case
Use Case Diagram
Gateway Services
Ga tewayI n t e r f a c e
Provider Services
C u s t o m e rM a n a g e m e n t
I n t e r f a c e
Customer Management Serv ices Product Management Serv ices
ProductRequest<<SDM>>
Cus tomerCon tac t<<SDM>>
C u s t o m e r<<SDM>> InvoiceInquiry
<<SDM>>
CreditViolation<<SDM>>
ProductCatalog<<SDM>>
ProductService<<SDM>>
C u s t o m e rO r d e r
Manager ProductFulfillmentManager
Order ing 3Process
*
**
C u s t o m e rRelationshipM a n a g e m e n t
R e s o u r c eIn f ras ' tu reDev ' t andM n g m n t
S u p p l i e r /Partner
Se rv i ceD e v e l o p m e n tand Op'nsM a n a g e m e n t
In fo rmat ion
C u s t o m e r
A s s e s s S e r v i c eAvailability
Provide ServiceAvailability Date
DetermineResourceAvailability
Provide AvailabilityDate
QualifyCustomer
Identify SolutionAlternat ives
Update Cus tomerContact Record
SolutionAlternat ivesAvailable
No Act ionRequi red
P re -Orde rFeasibilityRequest Made
Rece ive Pre-OrderF e a s i b i l i t y R e q u e s t
Contract Interface
Service Implementation
Run-T
ime
View
NGOSS NGOSS MethodologyMethodology
Methodology – system of principles and procedures applied to a discipline
SIM
www.tmforum.org
Invoice
Invoice Data Collection
Collection Management
Invoice Calculation
Invoice Formatting and Distribution
Accounts Receivable Admin.
Invoice Disputes and Adjustments
Product Type Creation
Product Type Lifecycle
Product Type Offering
ProductPortfolio
Product Instance Design
Product InstanceUsage Analysis
Product InstancePerformance Analysis
Product InstanceService Testing
Product Instance Lifecycle
Product Instance Trouble Administration
Product
Equipment Physical Network Manager
Equip. Planning and Installation
Equipment Systems Manager
Equipment
Network ServiceCoordinator
Network Service Usage Aggregation
Network Service Testing
Network ServicePlanning Network Service
Fault AnalysisNetwork Service
Manager
Network/ServiceNetwork Service
Trouble Administration
Network Service Performance
Analysis
Customer
Customer Order Handling
Customer Data AdministrationCustomer
Relationship Mgmt.
Customer SLA/QoS Management
Customer SLA/QoSPerformance Analysis
Technology Fault Correction
Technology Usage Collection
Technology Performance Monitoring
Technology Fault Collection
Technology Fault Analysis
Technology Planning and Installation
Technology Provisioning Element Manager
Technology Logical Network Designer
Technology Technology Performance Management Control
Technology testing
Technology Performance Analysis
Business Management
Sales Admin/AnalysisCampaign Formulation
Sales Force Admin.
Provider Analysis
Competitor Analysis
Contact and Prospect Mgmt.
Sales/Marketing
Market Intelligence
Business Planning
Generic Business Mgt.Industry ComplianceTechnology Planning
Supply Chain Mgt.Forecasting & Opportunities
WorkWorkforce
Management
NGOSS System MapNGOSS System MapSystems Integration Map (SIM GB914) available and new project charter being prepared
www.tmforum.org
Syste
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NGOSSNGOSSKnowledgeKnowledge
BaseBaseNeed
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View
C u s t o m e rOSS
Thu Apr 05 12:47:19 2001Ordering 3 Use Case
Use Case Diagram
Gateway Services
Ga tewayI n t e r f a c e
Provider Services
C u s t o m e rM a n a g e m e n t
I n t e r f a c e
Customer Management Serv ices Product Management Serv ices
ProductRequest<<SDM>>
Cus tomerCon tac t<<SDM>>
C u s t o m e r<<SDM>> InvoiceInquiry
<<SDM>>
CreditViolation<<SDM>>
ProductCatalog<<SDM>>
ProductService<<SDM>>
C u s t o m e rO r d e r
Manager ProductFulfillmentManager
Order ing 3Process
*
**
C u s t o m e rRelationshipM a n a g e m e n t
R e s o u r c eIn f ras ' tu reDev ' t andM n g m n t
S u p p l i e r /Partner
Se rv i ceD e v e l o p m e n tand Op'nsM a n a g e m e n t
In fo rmat ion
C u s t o m e r
A s s e s s S e r v i c eAvailability
Provide ServiceAvailability Date
DetermineResourceAvailability
Provide AvailabilityDate
QualifyCustomer
Identify SolutionAlternat ives
Update Cus tomerContact Record
SolutionAlternat ivesAvailable
No Act ionRequi red
P re -Orde rFeasibilityRequest Made
Rece ive Pre-OrderF e a s i b i l i t y R e q u e s t
Contract Interface
Service Implementation
Run-T
ime
View
NGOSS NGOSS MethodologyMethodology
Methodology – system of principles and procedures applied to a discipline
Red Team underway addressing Contract Specification, Behavior & Control, Security, Metamodeland Distribution Services aspects of the Architecture.Major deliverables scheduled for TMW Las Vegas 2002
www.tmforum.org
Syste
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NGOSSNGOSSKnowledgeKnowledge
BaseBaseNeed
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C u s t o m e rOSS
Thu Apr 05 12:47:19 2001Ordering 3 Use Case
Use Case Diagram
Gateway Services
Ga tewayI n t e r f a c e
Provider Services
C u s t o m e rM a n a g e m e n t
I n t e r f a c e
Customer Management Serv ices Product Management Serv ices
ProductRequest<<SDM>>
Cus tomerCon tac t<<SDM>>
C u s t o m e r<<SDM>> InvoiceInquiry
<<SDM>>
CreditViolation<<SDM>>
ProductCatalog<<SDM>>
ProductService<<SDM>>
C u s t o m e rO r d e r
Manager ProductFulfillmentManager
Order ing 3Process
*
**
C u s t o m e rRelationshipM a n a g e m e n t
R e s o u r c eIn f ras ' tu reDev ' t andM n g m n t
S u p p l i e r /Partner
Se rv i ceD e v e l o p m e n tand Op'nsM a n a g e m e n t
In fo rmat ion
C u s t o m e r
A s s e s s S e r v i c eAvailability
Provide ServiceAvailability Date
DetermineResourceAvailability
Provide AvailabilityDate
QualifyCustomer
Identify SolutionAlternat ives
Update Cus tomerContact Record
SolutionAlternat ivesAvailable
No Act ionRequi red
P re -Orde rFeasibilityRequest Made
Rece ive Pre-OrderF e a s i b i l i t y R e q u e s t
Contract Interface
Service Implementation
Run-T
ime
View
NGOSS NGOSS MethodologyMethodology
Methodology – system of principles and procedures applied to a discipline
Shared Information/Data Modeling team (SID) has been released as document number GB922.
www.tmforum.org
What Is SIDWhat Is SIDThe SID is an organized collection
of business and system entity definitions and UML models that? Provide a common
information/data language? Depict the relationships
among the entities ? Provide a set of management
abstractions
Customer Invoicing
Portfolio Product
Service Equipment
Technology
W
ork
Sales/Market
Business
www.tmforum.org
SID and NGOSSSID and NGOSS
SID is the NGOSS “glue”? Provides a
? business view? system view? implementation view
? Three views necessary to ensure that business requirements can drive system design and implementation
Enterprise Management
Strategy, Infrastructure &Product
Operations
Customer Customer
Supplier/Partner Suppliers/Partners
Market, Product & Customer
Service
Resource (Application, Computing and Network)
Supplier/Partner
Market, Product and Customer
Service
Resource(Application, Computing and Network)
Supplier/Partner
© TeleManagement Forum October, 2001
Shareholders Other StakeholdersEmployees
Invoice
Invoice Data Collection
Collection Management
Invoice Calculation
Invoice Formatting and Distribution
Accounts Receivable Admin.
Invoice Disputes and Adjustments
Product Type Creation
Product Type Lifecycle
Product Type Offering
ProductPortfolio
Product Instance Design
Product Instance Usage Analysis
Product Instance Performance Analysis
Product Instance Service Testing
Product Instance Lifecycle
Product Instance Trouble Administration
Product
Equipment Physical Network Manager
Equip. Planning and Installation
Equipment Systems Manager
Equipment
Network Service Co- ordinator
Network Service Usage Aggregation
Network Service Testing
Network Service Planning
Network Service Fault Analysis
Network Service Manager
ServiceNetwork Service
Trouble Administration
Network Service Performance
Analysis
Customer
Customer Order Handling
Customer Data Administration
Customer Relationship Mgmt.
Customer SLA/QoS Management
Customer SLA/QoS Performance Analysis
Technology Fault Correction
Technology Usage Collection
Technology Performance Monitoring
Technology Fault Collection
Technology Fault Analysis
Technology Planning and Installation
Technology Provisioning Element Manager
Technology Logical Network Designer
Technology Technology Performance Mangement Control
Technology testing
Technology Performance Analysis
Business Management
Sales Admin/Analysis
Campaign Formulation
Sales Force Admin.
Provider Analysis
Competitor Analysis
Contact and Prospect Mgmt.
Sales/Marketing
Market Intelligence
BusinessPlanning
Generic Business Mgt.*Industry Compliance
Technology Planning
Supply Chain Mgt.Forecasting & Opportunities
www.tmforum.org
Syste
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Implem
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NGOSSNGOSSKnowledgeKnowledge
BaseBaseNeed
Mod
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View
C u s t o m e rOSS
Thu Apr 05 12:47:19 2001Ordering 3 Use Case
Use Case Diagram
Gateway Services
Ga tewayI n t e r f a c e
Provider Services
C u s t o m e rM a n a g e m e n t
I n t e r f a c e
Customer Management Serv ices Product Management Serv ices
ProductRequest<<SDM>>
Cus tomerCon tac t<<SDM>>
C u s t o m e r<<SDM>> InvoiceInquiry
<<SDM>>
CreditViolation<<SDM>>
ProductCatalog<<SDM>>
ProductService<<SDM>>
C u s t o m e rO r d e r
Manager ProductFulfillmentManager
Order ing 3Process
*
**
C u s t o m e rRelationshipM a n a g e m e n t
R e s o u r c eIn f ras ' tu reDev ' t andM n g m n t
S u p p l i e r /Partner
Se rv i ceD e v e l o p m e n tand Op'nsM a n a g e m e n t
In fo rmat ion
C u s t o m e r
A s s e s s S e r v i c eAvailability
Provide ServiceAvailability Date
DetermineResourceAvailability
Provide AvailabilityDate
QualifyCustomer
Identify SolutionAlternat ives
Update Cus tomerContact Record
SolutionAlternat ivesAvailable
No Act ionRequi red
P re -Orde rFeasibilityRequest Made
Rece ive Pre-OrderF e a s i b i l i t y R e q u e s t
Contract Interface
Service Implementation
Run-T
ime
View
NGOSS NGOSS MethodologyMethodology
Methodology – system of principles and procedures applied to a discipline
NGOSS ComplienceTMF 050 and TMF 050a have been produced and are available for member comment.
www.tmforum.org
Compliance Program Documents Compliance Program Documents (TMF 50, 50A)(TMF 50, 50A)
Testing Strategy (TMF050)Testing Strategy (TMF050)
Testing Information Requirements (TMF050A)
(Technology Neutral)
Testing Information Requirements (TMF050A)
(Technology Neutral)
Technology Specific Testing Implementation (TMF050B,
C, D… )
(Technology Specific)
Technology Specific Testing Implementation (TMF050B,
C, D… )
(Technology Specific)
? TMF 050 provides ? Business justification? Current business
scope? Testing components
expected? Testing
strategy/principles
? Available as member evaluation
www.tmforum.org
Testing Strategy (TMF050)Testing Strategy (TMF050)
Testing Information Requirements (TMF050A)
(Technology Neutral)
Testing Information Requirements (TMF050A)
(Technology Neutral)
Technology Specific Testing Implementation (TMF050B,
C, D… )
(Technology Specific)
Technology Specific Testing Implementation (TMF050B,
C, D… )
(Technology Specific)
? TMF 050A provides ? Information model? Test classification? Test cases? XML schemas
? Available as member evaluation
? TMF 050B, C, D… are under construction
Technology Specific Testing Implementation (TMF050B,
C, D… )
(Technology Specific)
Technology Specific Testing Implementation (TMF050B,
C, D… )
(Technology Specific)
Testing Information Requirements (TMF050A)
(Technology Neutral)
Testing Information Requirements (TMF050A)
(Technology Neutral)
Compliance Program Documents Compliance Program Documents (TMF 50, 50A)(TMF 50, 50A)
www.tmforum.org
Syste
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NGOSSNGOSSKnowledgeKnowledge
BaseBaseNeed
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View
C u s t o m e rOSS
Thu Apr 05 12:47:19 2001Ordering 3 Use Case
Use Case Diagram
Gateway Services
Ga tewayI n t e r f a c e
Provider Services
C u s t o m e rM a n a g e m e n t
I n t e r f a c e
Customer Management Serv ices Product Management Serv ices
ProductRequest<<SDM>>
Cus tomerCon tac t<<SDM>>
C u s t o m e r<<SDM>> InvoiceInquiry
<<SDM>>
CreditViolation<<SDM>>
ProductCatalog<<SDM>>
ProductService<<SDM>>
C u s t o m e rO r d e r
Manager ProductFulfillmentManager
Order ing 3Process
*
**
C u s t o m e rRelationshipM a n a g e m e n t
R e s o u r c eIn f ras ' tu reDev ' t andM n g m n t
S u p p l i e r /Partner
Se rv i ceD e v e l o p m e n tand Op'nsM a n a g e m e n t
In fo rmat ion
C u s t o m e r
A s s e s s S e r v i c eAvailability
Provide ServiceAvailability Date
DetermineResourceAvailability
Provide AvailabilityDate
QualifyCustomer
Identify SolutionAlternat ives
Update Cus tomerContact Record
SolutionAlternat ivesAvailable
No Act ionRequi red
P re -Orde rFeasibilityRequest Made
Rece ive Pre-OrderF e a s i b i l i t y R e q u e s t
Contract Interface
Service Implementation
Run-T
ime
View
NGOSS NGOSS MethodologyMethodology
Methodology – system of principles and procedures applied to a discipline
eTOM
SIM Red Team
SID
NGOSS Complience
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Using NGOSSUsing NGOSS
Red Team OutputsSystems architecture planning and development
Catalyst Demonstration at TMF
Runtime View
SIDGB922
ComplianceTMF050TMF050A
Red Team OutputsISV to ISV software integration
SIDGB922
ComplianceTMF050TMF050A
Red Team OutputsSIM GB914
eTOMGB921
TMF Catalyst Team
SIM GB914
SP Inventory of OSS Systems
eTOMGB921
SP Inventory of Business Processes
Knowledge Base
Implementation View
System ViewBusiness View
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SummarySummary
? The NGOSS teams have made significant progress over the past 18 months.
? Major challenge going forward include? completion of a number of the working areas ? promote tight end to end linkage
? To influence this work … . get involved!!