The SAP Success Files

THE SAP SUCCESS FILES: 65 SmALL And mIdSIzE COmPAnIES TELL THEIR STORIES

� �All customer facts, figures, and results contained in this book are excerpts from individual customer stories that were published by SAP or independent IT research firms and approved by the customers prior to publication. Please refer to the “Sources” section at the end of the book for a complete listing of all sources.

� �

Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Customer Successes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1–199 Employees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

�00–499 Employees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

500–999 Employees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

1,000–�,500 Employees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Customer Quotes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Index by Customer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Contents

4 54 5

Today’s ultracompetitive business landscape is forcing small and midsize enterprises (SMEs) to constantly reevaluate their strategies and adjust their business for the threats and opportunities that come with globalization and local market forces . Nimble entrants, larger competitors, powerful customers, and uncharted markets characterize the new operating environment . To succeed, it is crucial for SMEs to maintain the competitive edge that they have traditionally had over larger rivals – the ability to quickly execute on changes in strategy while sustaining innovation and strengthening customer relationships . However, these are the same powerful characteristics that SMEs fear will most likely erode as they grow .

Managing expansion across customers, products, and geographies while staying nimble and responsive is difficult . Today, however, SMEs have access to and are adopting information technology that earlier generations lacked . Information systems are critical to their ability to grow market share and retain the flexibility needed for competitive advantage .

International expansion is also impacting SME companies in every region . Movements in trade and entry points into new markets are opening up a whole new world to SMEs, and technology will give them the leverage to exploit these opportunities . Through technology, SMEs can compete with larger players on a more level playing field . They can also participate in extended supply chains more effectively .

optimizing growth

4 54 5

Most of the SMEs featured in this book implemented SAP® software or SAP partner solutions because their legacy information systems could not adapt or scale to support their current or future growth strategies and business requirements . SAP’s strategy of delivering an open, flexible, and easytoimplement technology platform helps SMEs compete against larger rivals and retain the competitive edge afforded by speed and adaptability .

We know you will be inspired, as we are, by how these SMEs from all over the world face their challenges and pursue their goals .

Sincerely,

Léo Apotheker

Léo ApothekerPresident, Customer Solutions and Operations,Member of the Executive Board, SAP AG

6 7

If you are leading a small or midsize enterprise, you know how critical and challenging it is to manage your operations efficiently and costeffectively, to increase competitiveness and achieve your profitable growth aspirations .

To help you succeed in today’s business, SAP and hundreds of our partners have developed a family of highly specialized applications and service offerings, designed specifically to support your strategy in each growth phase of your business:

• With qualified mySAP™ All-in-One partner solutions for specific industry verticals, small and midsize enterprises (SMEs) gain the power of the world’s most successful business suite and best industry solutions – right out of the box . There’s no need to piece together hardtointegrate solutions or customize rigid applications . You can automate critical business processes quickly with these prepackaged and affordable solutions that are developed, offered, implemented, and supported by SAP partners and tailored to your unique businesses needs .

• Businesses large and small have discovered that mySAP Business Suite applications are the world’s most comprehensive family of adaptive business applications, providing bestofbreed functionality built for complete integration and offering unparalleled industryspecific functionality, unlimited scalability, and easy collaboration with all your customers, suppliers, and business partners .

sAp solutions for smAll And midsize enterprises

6 7

• Used by more than 10,000 customers today, the SAP Business One application is an integrated, affordable business management solution designed specifically for small businesses . It gives business owners a single system that automates their critical operations, including sales, finance, purchasing, inventory, and manufacturing and offers an accurate, uptotheminute picture of their business .

Today, more than twothirds of our 37,000 customers are SMEs . We hope you enjoy reading about how this small sample of customers from all over the world realized significant benefits by using SAP software and SAP partner solutions . We are excited and privileged to be a part of their continued growth and success .

Sincerely,

HansPeter Klaey

HansPeter Klaey President, Global Small and Midsize Enterprise, SAP AG

8

sAp is for greAt CompAnies. not Just greAt Big CompAnies.

8

10 1110 1110 11

10 11

1 – 199 �00 – 499500 – 999

1000 – �500

Number of Employees

10 11

1–199 �00–499500–999

1,000–�,500

Number of Employees

Customer suCCesses

10 11

1� 1�1� 1�

Professional Services – Real Estate Development

mysAp™ erp simplifies real estate Administration at Bgw

In 2002 Bielefelder Gemeinnützige Wohnungsgesellschaft mbH (BGW) found itself facing

adverse conditions in the German real estate industry . The troubled German economy

caused profit margins and real estate prices to decline, forcing BGW to find new ways to

streamline its operating processes, improve customer service, and cut administration costs .

Its customdeveloped legacy application no longer met these challenges; nor did it support

new IT requirements . BGW selected a new application platform based on the mySAP™ ERP

application, including the SAP® Real Estate Management application . The company manages

about 13,000 apartments and generates approximately €53 million in revenue .

1� 1�1� 1�

1–199 �00–499500–999

1,000–�,500

•€247,000 increase in annual revenue due to accelerated modernization and remake cycles in vacant apartments

•€76,000 in annual savings due to automation with the repair order management portal

•€20,000 reduction in annual printing and postage costs

•€17,000 in annual savings due to bulk mailing process efficiencies

•€14,000 in annual savings due to improved coordination between accounting, project planning, and execution

•€26,000 in benefits from improved reporting and efficiencies in system support and optimization

•More customer satisfaction and faster invoice settlement due to the craftsman repair portal

•Expedited matching of vacancies to prospective tenants through better search functionality and information availability

•More efficient business planning due to a single source of data

maximizing ValueName•Bielefelder Gemeinnützige

Wohnungsgesellschaft mbH (BGW)

Location•Germany

Industry•Professional services –

real estate development

Employees•1�5

Web Site•www.bgw-bielefeld.de

Solutions and Services•mySAP™ ERP application•SAP® Real Estate Management

application

Implementation Time•8 months

Implementation Partner•Promos Consult

14 1514 15

sAp® Business one provides the seed for growth at BioVision

For BioVision Seed Labs, a relatively small Canadian seed and grain testing company,

growth is a continuing fact of life and the company’s existing IT systems were in no way

suited to handle it . BioVision wanted to integrate its financials with its laboratory informa

tion management system (LIMS) – to reduce data entry duplication and errors . The SAP®

Business One application for small and midsize enterprises met its needs .

BioVision is an ISO 9001:2000–registered seed analysis laboratory . Founded in 1996,

BioVision operates seed labs in Edmonton and Grande Prairie in Alberta, Canada . The

company is accredited by the Canadian Food Inspection Agency to test seed and grain

products for such factors as purity, germination, and seed health .

Chemicals – Agriculture

14 1514 15

1–199 �00–499500–999

1,000–�,500

maximizing Value•Estimated payback period of 2 years

•Data integrity improved

•Resource requirements reduced by the equivalent of 1 halftime employee

•Information infrastructure no longer limiting growth

Name•BioVision Seed Labs

Location•Canada

Industry•Chemicals – agriculture

Employees•�0

Web Site•www.biovision.ca

Solution and Services•SAP® Business One application

Implementation Time•1� days

Implementation Partner•CRCS

16 1716 17

Logistics Service Providers – Travel and Transportation

Chordus improves market position and scales for growth with Qualified mysAp™ All-in-one partner solution

Chordus Inc . – based in Pelham, Alabama – manages the supply chain between manufac

turers and dealers of large, durable goods . To scale for growth, Chordus improved the

distribution processes in its Office Furniture USA (OF/USA) division . OF/USA established

a network of franchise dealers, manufacturers, and distribution centers; implemented

crossdocking with 1day turnaround and related documentation processes; and established

captive truck transportation operations . A qualified mySAP™ AllinOne partner solution

enables the company to improve the routing of its trucks to ensure ontime performance

and maximizes the net profit per available capacity .

16 1716 17

1–199 �00–499500–999

1,000–�,500

Name•Chordus Inc.

Location•United States

Industry•Logistics service providers –

travel and transportation

Employees•150

Web Site•www.chordus.net

Solution and Services•Qualified mySAP™ All-in-One

partner solution


Implementation Partner•IDS Scheer SME

•Increased share of target U .S . office furniture market by 17 .9%

•Improved ontime delivery by 9 .2%, to 83%, while maintaining commitment of delivery in 7 days and holding no inventory

•Lowered ordertaking cycle time from an average of 6 hours to 20 minutes

•Reduced staff levels by 9 .2%, saving US$706,000 annually

•Lowered the damage rate for delivered goods by 16%, to 0 .42%

•Improved days receivables outstanding by 9 .8%, to 37 days

•Increased system uptime performance from 95% to 99 .5%

•Positioned Chordus for diversification and growth

maximizing Value

18 1918 19

High Tech – OEM Test and Instrument Equipment

dAtAsensor gets lean with a Qualified mysAp™ All-in-one partner solution

DATASENSOR SpA required an enterprise resource planning (ERP) system with integrated

financial and supply chain management support for its lean manufacturing initiative and

managementbyobjectives approach . DATASENSOR chose the qualified mySAP™ AllinOne

partner solution myJOB from Italian SAP partner Elsag Domino .

DATASENSOR, established on the international market for more than 30 years, is a lead

ing company for research, development, production, and sales of photoelectric sensors

and associated devices for industrial automation . The company is based in Bologna, Italy,

with revenues of €27 million and 180 employees . DATASENSOR ranks 5th in Europe for

photoelectric sensors and is the world leader for M18 tubular sensors .

18 1918 19

1–199 �00–499500–999

1,000–�,500

•€1 .5 million saved in oneoff working capital investments over 4 years

•€1 .6 million saved in annual expenses (for example, material costs)

•96% ontime delivery rate or better

•24hour delivery lead times (shortened from 15 days) for Class A items, which account for 78% of revenue

•25% reduction in inventory, from 24% of turnover to 18% of turnover

•46% reduction in finished goods stock

•20% reduction in work in progress

•12 .5% reduction in raw materials stock

maximizing ValueName•DATASENSOR SpA

Location•Italy

Industry•High tech – OEM test and

instrument equipment

Employees•180

Web Site•www.datasensor.com


partner solution


Implementation Partner•Elsag Domino

�0 �1�0 �1

Logistics Service Provider – Retail Distribution

ditan rolls out Qualified mysAp™ All-in-one partner solution in 3 months and Achieves rapid roi

Ditan Corporation provides directtostore distribution of timesensitive products, typically

those with a short life cycle and highly volatile demand, such as video games, DVD

movies, music, toys, and books . Ditan implemented GEMS mService, a qualified mySAP™

AllinOne partner solution, in only 3 months, using the SAP® Best Practices for Logistics

Service Providers offering and preconfigured solution components . At Ditan, the solution

enables a rapidreplenishment supply chain that speeds deliveries, reduces inventories,

cuts transportation costs, and improves customer service .

�0 �1�0 �1

1–199 �00–499500–999

1,000–�,500

Name•Ditan Corporation


Industry•Logistics service provider –

retail distribution

Employees•157

Web Site•www.ditan.com

Solutions and Services•Qualified mySAP™ All-in-One

partner solution: GEMS mService

•SAP® Best Practices for Logistics Service Providers offering

•SAP NetWeaver® Portal component

Implementation Time•� months

Implementation Partner•Global Enterprise Management

Solution Inc. (GEMS)

•ROI of over 50% per year was realized and 18month payback period was achieved .

•Transaction volume increased by 950% (to 120 million units) .

•Orders grew by over 900%, to 7 million during the last fiscal year .

•Costs for temporary labor are down 23% over 3 years .

•Total cost of perunit fulfillment has dropped by nearly 50% .

•Voluntary compliance with SarbanesOxley Act and support for SAS 70 compliance was put in place .

•Sameday customer response, replenishment, and fulfillment have been achieved – resulting in increased competitive differentiation .

•Costs to customers are reduced while profit margins are maintained .

•A more innovative and agile corporate culture has been created .

maximizing Value

��

High Tech – Manufacturing

mysAp™ Business suite supports global expansion and eases regulatory Compliance at evergreen solar

Like many small and midsize enterprises, Evergreen Solar Inc . of Marlboro, Massachusetts,

needed to expand but found its growth hindered by the very systems it relied on to

establish its business . A rapid implementation of the mySAP™ Business Suite family of

business applications built upon the SAP® Best Practices for High Tech offering enabled

the company to overcome these barriers .

Evergreen Solar is a leading developer and manufacturer of photovoltaic modules –

the engines of solar electric systems – used in remote power and emerging

gridconnected markets .

��

1–199 �00–499500–999

1,000–�,500

Name•Evergreen Solar Inc.


Industry•High tech – manufacturing

Employees•100

Web Site•www.evergreensolar.com

Solution and Services•mySAP™ Business Suite

applications


Implementation Partner•Genesis Corporate Solutions

LLC

maximizing Value•Cut monthend closing cycle by 50%

•Gained needed visibility into global financial, production, and inventory data

•Attained functionality to accurately track and maintain inventory

•Substantially reduced customer complaints

•Found efficient way to facilitate compliance with the SarbanesOxley Act

•Eliminated timeconsuming manual processes

�4 �5�4 �5

Professional Services – Business Services

small professional services provider gems reaps Big dividends from sAp® software

Using various tools such as QuickBooks and Microsoft Excel to run the company,

Global Enterprise Management Solutions Inc . (GEMS) was challenged to bill its

customers, pay its resources, report on information, and grow its business . GEMS

implemented an integrated set of SAP® software from the SAP for Professional Services

set of solutions that provides an endtoend solution and complete visibility into the

workings of the company . GEMS is a professional services provider that resells and

implements software primarily from its headquarters in Dallas, Texas .

�4 �5�4 �5

1–199 �00–499500–999

1,000–�,500

maximizing ValueName•Global Enterprise Management

Solutions Inc. (GEMS)



business services

Employees•1�5

Web Site•www.gemsconsult.com

Solutions and Services•mySAP™ Customer

Relationship Management application

•mySAP ERP application•SAP® Collaborative Project

Management application

Implementation Time•� months or less for each

application

•Achieved ROI in 1 year

•Enabled company to grow from 50 to 125 employees, while reducing backoffice staff by 25%

•Provided greater visibility into all aspects of projects

•Increased backoffice staff productivity

•Enabled tight integration of processes and people throughout the company and among partners and customers

�6 �7�6 �7

Life Sciences – Pharmaceuticals

hAnsAmed improves Customer service and increases sales with sAp® Business one

Ontariobased HANSAmed Limited, leading supplier of dental products to the Canadian

market, wanted to provide better service for its 3,500 customers and integrate its

frontoffice functionality with inventory software . Its choice – the SAP® Business One

application – also facilitated HANSAmed’s compliance with Health Canada regulatory

requirements .

�6 �7�6 �7

1–199 �00–499500–999

1,000–�,500

Name•HANSAmed Limited

Location•Canada

Industry•Life sciences –

pharmaceuticals

Employees•�0

Web Site•www.hansamed.net


Implementation Time•6 weeks

Implementation Partner•Coastal Range Systems

•Access to key data

•Ability to quickly generate the critical numbers used to track business targets

•15% increase of inside sales productivity

•Realtime inventory status

maximizing Value

�8 �9�8 �9

Retail – Wholesale Faucets and Accessories

easy integration of Core sAp® software at itd makes south Africa’s first fully Automated warehouse a success

In 2005 International Tap Distributors (ITD), Johannesburg, South Africa – a wholesale

faucets and accessories distribution subsidiary of Italtile Limited – realized that a

manually operated warehouse was constraining its growth . While business was booming,

the company found it difficult to receive and distribute imported and local stock quickly

enough to capitalize on market demand . Already adept at running vendormanaged

inventory processes, ITD went in search of a fully automated warehouse solution that

would link to its core SAP® software and help ITD execute its warehouse management

activities to drive revenues . After exploring its options, ITD selected SyStore software

from System Logistics in Italy and called on its SAP services partner, OneArch Consulting

(Pty) Ltd, to create an interface between the SyStore and SAP software .

�8 �9�8 �9

1–199 �00–499500–999

1,000–�,500

maximizing ValueName•International Tap Distributors

Location•South Africa

Industry•Retail – wholesale faucets and

accessories

Employees•�0

Web Site•www.itdtaps.co.za

Solution and Services•SAP® R/�® software

(functionality now found in the mySAP™ ERP application)


Implementation Partner•OneArch Consulting (Pty) Ltd

•50% increase in inventory turnover to R12 million (approximately €1 .28 million) in the first month after golive, without increasing staff levels

•A new record of 120,000 pieces picked in the first month after golive

•Rapid, measurable ROI and low total cost of ownership

�0 �1�0 �1

Utilities – Water Supply

Kean’s pump shop pumps up growth with sAp® Business one

Established in 1992, with 2 locations in St . John’s and Bishop’s Falls, Newfoundland,

Canada, Kean’s Pump Shop Ltd . is known for exceptional customer service in the pump,

water systems equipment, and water conditioner markets . To manage its dramatic growth,

the owner of Kean’s decided that old ways had to make way for new business management

software – the SAP® Business One application .

�0 �1�0 �1

1–199 �00–499500–999

1,000–�,500

maximizing Value•Improved analysis of suppliers and pricing leading to redirection of over 80 SKUs

and C$150,000 (approximately €100,000) in volume to another supplier

•Reduction in costs per year on highvolume items by 20%

•Better organization and decision making through easy tracking and reporting with integrated information

Name•Kean’s Pump Shop Ltd.

Location•Canada

Industry•Utilities – water supply

Employees•1�

Web Site•www.keanspumpshop.com


Implementation Time•75 days

Implementation Partners•SAP Consulting•zedIT Solutions Inc.

��

Automotive – Automotive Sales

sAp® software helps padovastar standardize systems and processes to Accelerate growth and profitability

After operating for many years under tight governmental constraints, PadovaStar S .p .A ., a

successful, midsize automotive dealer based in Padua, Italy, wanted to take advantage of

the European Commission’s block exemption regulations to expand its business by taking

on multiple brands and addressing a wider geographical market . In order to successfully

incorporate additional automotive brands and support customers with a full complement

of aftersales services, PadovaStar deployed SAP® software from the SAP for Automotive

solution portfolio . The set of solutions enabled the dealership to standardize systems,

processes, and operations, as well as add new automotive brands under a unified IT

landscape .

Since its founding in 1988, PadovaStar has steadily grown revenues to €80 million in

2006, selling 3,000 new and used vehicles each year .

��

1–199 �00–499500–999

1,000–�,500

Name•PadovaStar S.p.A.

Location•Italy

Industry•Automotive – automotive sales

Employees•100

Web Site•www.padovastar.it

Solutions and Services•SAP for Automotive solution

portfolio•SAP NetWeaver® platform

Implementation Time•1� months

Implementation Partners•Computer Sciences

Corporation (CSC)•ELSAG Domino S.p.A.•Multiconsult

maximizing Value•Reduced IT running costs by 30%

•Implemented common processes and workflow across multiple brands and all functions

•Restructured processes and added new brands without increasing headcount

•Increased productivity

•Steadied operational costs

�4 �5�4 �5

Automotive – Equipment

sAp® Business one helps Qingdao Jinhua transform its management practices and reduce Costs

Qingdao Jinhua Industry Group of Qingdao City, China, a leader in the automotive

equipment industry, chose to implement the SAP® Business One application to run the

familymanaged business . Implementing a suite of mature, integral, and affordable

solutions has allowed Qingdao Jinhua to gradually solve its management and information

transfer problems, which a family business often encounters . In the 16 years since its

founding, Qingdao Jinhua has grown from an unknown familymanaged business to a

top5 company in automobile maintenance equipment manufacturing, with 180 employees

and €50 million in annual sales . In addition to its nearly 30,000 users in China, Qingdao

Jinhua has widespread business cooperation with more than 50 countries .

�4 �5�4 �5

1–199 �00–499500–999

1,000–�,500

maximizing ValueName•Qingdao Jinhua Industry Group

Location•China

Industry•Automotive – equipment

Employees•180

Web Site•www.jinhuatec.com.cn


Implementation Time•1 month

Implementation Partner•Zhongke Management

Consulting

•Cost of each production operation decreased between 5% and 8%

•Average goods in stock decreased 13%

•Productivity increased 16%

•Ontime delivery reached 95%

•Product shortages decreased 70%

•Internal verification strengthened

•Accurate rate of inventory increased from 70% to more than 94%

•Management costs decreased

•Longterm consideration achieved with no repeat investment

•Only 1 staff member required for maintenance

•Powerful management functionality provided for small and midsize businesses

•Quick, simultaneous, remote access made possible for multiple users

�6 �7�6 �7

Industrial Machinery and Components – Elevators

mysAp™ Business suite lifts schumacher elevator to new heights

Schumacher Elevator Company, a 4thgeneration familyowned business based in Denver,

Iowa, needed to improve customer service by reducing project lead times . It needed to

control its operations more efficiently, and it also required an infrastructure for Web

enabling critical aspects of its business, including online order status and account

information for its customers . Schumacher Elevator compared 4 different solutions and

based on several factors, including SAP’s corporate commitment to small and midsize

enterprises, selected mySAP™ Business Suite applications to standardize its processes

on a single platform .

Schumacher Elevator, in business now for 70 years, provides fullscale manufacturing

and servicing of a complete line of sophisticated passenger and freight elevator systems

and components .

�6 �7�6 �7

1–199 �00–499500–999

1,000–�,500

maximizing ValueName•Schumacher Elevator Company


Industry•Industrial machinery and

components – elevators

Employees•165

Web Site•www.schumacherelevator.com

Solution and Services•mySAP™ Business Suite

applications


Implementation Partners•SAP® Consulting•itelligence Inc.

•Achieved ROI in less than 24 months

•Improved revenue by 89% over 6 years

•Reduced time to close the books by 25 days

•Reduced product lead times by 25%, sharpening competitive edge

•Increased sales closings by 15%

•Reduced raw materials costs by 30% due to improved inventory accuracy

•Enhanced customer service with realtime project status

•Improved tracking of entire customerproject life cycle

•Customized orders more precisely using the SAP® variant configurator

�8 �9�8 �9

Engineering, Construction, and Operations – Ship Building and Repair

sAp® Best practices Baseline package puts sdK on the fast track to solving Critical Business Challenges

How does a small business with only 10 staff members get the worldclass software it

needs? Slovenská Dunajská Konštrukčná a .s . (SDK), based in Komarno, Slovakia, cut

50% of the cost of purchasing and implementing SAP® software by using the SAP Best

Practices Baseline Package offering, tailored for Slovakia . SDK provides administrative,

financial, brokerage, and vessel renovation services to ship operators and their agents .

SAP Best Practices Baseline Package provides the organization with predefined business

solutions containing all the functionality needed to run a small business . Using SAP Best

Practices Baseline Package, SDK has streamlined its business with automated, endtoend

integrated business processes for financial, purchasing, and sales management . The

software also complies with Slovak legal requirements for corporate financial management

and statutory reporting .

�8 �9�8 �9

1–199 �00–499500–999

1,000–�,500

•SDK is on track to gain ROI within 12 months .

•SAP Best Practices Baseline Package costs 50% less than the full mySAP™ ERP application .

•Automation improves staff productivity and reduces process cycle times .

•Integrated reporting functionality improves performance tracking .

•Scalability enables SDK to roll out solutions to subsidiary companies .

Name•Slovenská Dunajská

Konštrukčná a.s.

Location•Slovakia

Industry•Engineering, construction, and

operations – ship building and repair

Employees•10

Solution and Services•SAP® Best Practices Baseline

Package offering


Implementation Partners•INFORMA a.s.•SAP Consulting

maximizing Value

40 4140 41

Consumer Products – Fishing Equipment

siow Chiang Casts its net wider with sAp® Business one

Siow Chiang & Company Private Limited is well known in Southeast Asia as a leading

wholesaler, manufacturer, and retailer of sports fishing tackle . In response to competitive

demands, Siow Chiang’s mission is to establish a onestop shopping concept for all

wholesalers and fishermen worldwide . Siow Chiang realized its legacy system – an off

theshelf software package supporting its accounting, sales, and distribution functions –

could not move in tandem with the company’s forwardthinking strategy . In the search for

a suitable replacement, Siow Chiang met with 15 different ERP vendors and shortlisted

packages from SAP and 4 other vendors . The company selected the SAP® Business One

application for its scalability, easeofuse, and capability to meet the company’s

requirements .

Headquartered in Singapore, Siow Chiang has offices and warehouses in Malaysia and

subsidiaries in South Korea and Hong Kong . The company’s key markets are Malaysia,

Australia, New Zealand, and Indonesia and it sells through 36 distributors internationally .

40 4140 41

1–199 �00–499500–999

1,000–�,500

maximizing Value•Order cycle time is reduced by 30% and stock levels are reduced by 20% .

•Time to close monthly accounts is reduced by 50% .

•Realtime system updates any transaction immediately .

•Payments and invoices are easy to trace, with minimal mouse clicks .

•Credit controls are more stringent .

•The company’s inventory is clearer .

•Reports for management are timely .

•The number of lost sales resulting from not tracking back orders is reduced .

•Using the system requires little training .

•A single point of data entry means the same set of data can generate multiple forms .

•Customer service is improved with system visibility .

Name•Siow Chiang & Company

Private Limited

Location•Republic of Singapore

Industry•Consumer products –

fishing equipment

Employees•�0

Web Site•www.surecatch.com



Implementation Partner•HeadStart Systems

4� 4�4� 4�

Consumer Products – Candles

the sky’s the limit at soy Basics with mysAp™ Business suite Applications

A few years back, when Soy Basics had 6 people and US$2 million in revenue the

mySAP™ Business Suite applications might have seemed like overkill . But the young

New Hampton, Iowa–based manufacturer of soy wax candles knew it was poised for

explosive growth and needed a solution for realizing the market’s full potential .

Soy Basics was right on target about the market’s growth and also about the ability of

the SAP® software to manage that growth . In its first 4 years with mySAP Business Suite,

the firm grew into a US$12 million operation, and there is no end in sight . Soy Basics,

the only manufacturer of 100% stabilized soy wax candles, has revolutionized the soy

candle industry and takes pride in making topquality, homegrown products that make

a difference in people’s lives .

4� 4�4� 4�

1–199 �00–499500–999

1,000–�,500

maximizing ValueName•Soy Basics


Industry•Consumer products – candles

Employees•50

Web Site•www.soybasics.com

Solutions and Services•mySAP™ Business Suite

applications •Qualified mySAP All-in-One

partner solutions


Implementation Partner•et alia

•Provided support for growth – so far, from US$2 million to US$12 million in 4 years

•Enabled company to double shipping capacity without raising headcount

•Automated the entire salestoshipment cycle, increasing efficiency of staff

•Enabled company to keep inventories low and delivery times short

44 4544 45

Automotive – Procurement Services

supplyon Achieves 88% roi with its investment in sAp netweaver®

With the SAP NetWeaver® platform, SupplyOn AG guarantees fast, economical processing

of business transactions between automotive purchasing companies and suppliers .

SupplyOn used the open, flexible SAP NetWeaver technology to create a consolidated IT

infrastructure that connects existing applications and easily integrates new applications,

ensuring the extension capability of the marketplace and the company’s expansion .

SupplyOn provides a central procurement marketplace on the Internet, optimizing the

automotive industry’s procurement processes . Founded in 2000 by large automotive

suppliers – including Bosch, Siemens VDO, ZF Friedrichshafen, INA, and Continental –

in collaboration with SAP, SupplyOn, of Hallbergmoos, Germany, now has approximately

9,000 customers in more than 70 countries .

44 4544 45

1–199 �00–499500–999

1,000–�,500

maximizing ValueName•SupplyOn AG

Location•Germany

Industry•Automotive – procurement

services

Employees•65

Web Site•www.supplyon.com

Solution and Services•SAP NetWeaver® platform


Implementation Partners•SAP® Consulting•Seeburger AG

•88% ROI expected over 5 years

•8% reduction in total cost of ownership expected in 5 years and around 17% in 10 years

•17% decrease in internal contractprocessing workload improved sales administration efficiency

•20% reduction in workload for formal contract adjustments (for example, address changes) improved customer management

46 4746 47

High Tech – Telecom, Network, and Broadcast Equipment Distributor

tallard to realize 144% irr on its mysAp™ Crm investment

Tallard Technologies Inc . had been using customer relationship management (CRM)

technology from another vendor for the past few years but the system did not align with

the company’s new customerfocused sales model . After reviewing several CRM solutions,

Tallard decided to replace its existing system with the mySAP™ Customer Relationship

Management application . With its implementation, Tallard’s sales force and channel

partners will have access to a centralized repository of customer information and a view

of the complete relationship . Miami, Florida–based Tallard is a leader in the valueadded

sale and distribution of infrastructure solutions, convergence solutions, and integration

and services to independent business partners throughout Latin America and the

Caribbean .

46 4746 47

1–199 �00–499500–999

1,000–�,500

maximizing ValueName•Tallard Technologies Inc.


Industry•High tech – telecom, network,

and broadcast equipment distributor

Employees•100

Web Site•www.tallard.com



•SAP® Mobile Sales packaged solution

•SAP Interaction Center application

•SAP Service Select for SAP Interaction Center package

•Projected internal rate of return of 144% through 2006

•US$351,000 in total cost savings and revenue enhancements projected through 2006

•US$268,000 boost in revenue contribution from better opportunity management expected in the first year and more than US$800,000 over the next 2 years

•US$20,000 increase in revenue contribution from clearer visibility into inventory expected in the first year

•Improved lead and opportunity management

•Better coordination of inventory management processes

•Improved visibility into entire sales cycle from beginning to end

•Improved lead generation and assignment with channel partners

•Improved channel partner productivity

•Improved metrics to measure solution sales model effectiveness

48 4948 4948 49

48 49

1 – 199 �00 – 499500 – 999

1000 – �500

Number of Employees

48 49

Customer suCCesses

1–199 200–499500–999

1,000–�,500

Number of Employees

48 49

50 5150 51

Aerospace and Defense – Logistics Provider

Api fuels expansion with Qualified mysAp™ All-in-one partner solution

Aerospace logistics providers are under great pressure to manage their supply chains

effectively . If their services are less than optimal, it could mean an aircraft on the ground,

a lapse that can cost the operator thousands of dollars a day . To ensure delivery of top

quality service to its customers, Aerospace Products International Inc . (API) developed

a proprietary software system that supported its activities very well . But over the years,

API’s legacy system couldn’t keep pace with its growth and diversification . The company

needed to respond to international demand for its services and needed software with

builtin supply chain processes and industry best practices that could be accessed around

the world to support global expansion . API determined that the qualified mySAP™ AllinOne

partner solution – itelligence it .wholesale – was a perfect fit for its midsize enterprise .

API, based in Memphis, Tennessee, distributes nearly 200,000 parts from over 150 manu

facturers to many of the world’s leading manufacturers; aircraft operators; and maintenance,

repair, and overhaul providers .

50 51

1–199 200–499500–999

1,000–�,500

50 51

Name•Aerospace Products

International Inc. (API)


Industry•Aerospace and defense –

logistics provider

Employees•�04

Web Site•www.apiworldwide.com


partner solution: itelligence it.wholesale


Implementation Partner•itelligence

maximizing Value•20% productivity in operations gained

•Best industry practices enforced by SAP® software

•Customer and prospect confidence inspired by SAP deployment

•Inventory management and availability improved

•Parts delivery accelerated, with sameday dispatch via FedEx

5� 5�5� 5�

Industrial Machinery and Components – Electronic Components

Avex production engages sAp® Consulting to implement mysAp™ erp

Avex Production needed an integrated enterprise resource planning (ERP) solution

installed quickly at a fixed cost . Using the SAP® Best Practices Baseline Package offering,

SAP Consulting implemented the mySAP™ ERP application in only 3 months, enabling

Avex Production to realize a 60% savings in cost and time over typical projects . Avex

Production manufactures electronic components in Oravská Lesná, Slovakia, near the

border with Poland . The company serves 5 major customers – and more than 3,000 in all –

across Europe, Asia, and the Americas .

5� 5�

maximizing Value

1–199 200–499500–999

1,000–�,500

5� 5�

Name•Avex Production

Location•Slovakia


components – electronic components

Employees•�00

Web Site•www.avex.sk

Solutions and Services•mySAP™ ERP application•SAP® Best Practices Baseline

Package offering


Implementation Partner•SAP Consulting

•60% savings in cost and time compared with typical implementations

•Minimal risk and disruption to business, thanks to fixed scope and rapid installation

•Elimination of losses from setting prices based on inaccurate cost calculations

•Realtime availability of key financial metrics

•Faster, more flexible response to changing business needs

54 5554 55

Telecommunications – Fixed Broadband Services

Brutélé garners 26% irr from its mysAp™ Crm investment

Due to rapid growth and increased competition, Brutélé was under significant pressure to

deliver the level of customer service required to maintain its leadership position . Adopting

a customer relationship management strategy, Brutélé chose the mySAP™ Customer

Relationship Management application and the SAP for Utilities solution portfolio to unify,

integrate, and standardize customer service processes across its 4 main customer service

centers .

Founded 40 years ago, Brutélé is one of Belgium’s largest multimedia operators, providing

telecommunications and Internet services to more than 330,000 residential and business

customers in 30 municipalities .

54 55

maximizing Value

1–199 200–499500–999

1,000–�,500

54 55

Name•Brutélé

Location•Belgium

Industry•Telecommunications –

fixed broadband services

Employees•�00

Web Site•www.brutele.be



•SAP for Utilities solutions


•26% internal rate of return

•€3 .54 million in increased customer service center productivity

•€1 .39 million in increased helpdesk productivity

•€245,000 in cost savings from reduced payment cycles

•€147,000 in savings from more accurate billing

56 5756 57

Chemicals – Plastic Foam Products

fagerdala usA Consolidates its dispersed operations with sAp® Business one

Fagerdala World Foam’s U .S . operations implemented the MICROSHOP manufacturing

edition, a qualified partner solution based on the SAP® Business One application, to

consolidate financial reporting . MICROSHOP is available from Computer Decisions

International LLC (CDI), an SAP partner . Now, with only half the accounting staff, the

industrial foam products supplier is able to close the books 75% faster . Fagerdala USA,

the U .S . subsidiary of the industrial foams giant based in Gustavsberg, Sweden,

comprises 8 legal entities in 5 locations . The U .S . operations employ almost 250 people

and generate nearly US$40 million in annual sales . Its diverse products, ranging from

bicycle helmets to packaging for the automotive and agricultural industries, are all made

from industrial plastic foam .

56 57

maximizing Value

1–199 200–499500–999

1,000–�,500

56 57

Name•Fagerdala USA


Industry•Chemicals – plastic foam

products

Employees•�50

Web Site•www.fagerdalausa.com

Solution and Services•MICROSHOP qualified partner

solution based on the SAP® Business One application

Implementation Partner•Computer Decisions

International LLC (CDI)

•Recouped investment within 6 months through cost savings

•Reduced time to close books from 45 days to only 6 days

•Cut accounting staff from 9 fulltime equivalents to just 4 .5

•Attained visibility for all key operational and financial information anywhere, anytime

•Led to more effective communication within management

•Automated key business processes

58 5958 59

Mill Products – Fabricated Metal Products

fr. Jacob söhne gets scalable, flexible, and efficient with Qualified mysAp™ All-in-one partner solutions

When leading European pipework systems firm Fr . Jacob Söhne GmbH & Co . decided to

replace its existing IT infrastructure with a stateoftheart alternative, it chose qualified

mySAP™ AllinOne partner solutions . As a result, the company – based in Porta Westfalica,

Germany – dramatically increased sales volume and now benefits from efficiencies in its

manufacturing operations .

58 59

maximizing Value

1–199 200–499500–999

1,000–�,500

58 59

Name•Fr. Jacob Söhne GmbH

Location•Germany

Industry•Mill products – fabricated metal

products

Employees•�80

Web Site•www.jacob-rohre.de

Solutions and Services•Qualified mySAP™ All-in-One

partner solutions

Implementation Partner•itelligence

•Improved customer service and increased sales volume by 40%, despite lower prices and without additional staff

•Enhanced controlling, improved material requirements planning and delivery capability, and created a more constant volume of work in production

60 6160 61

Industrial Machinery and Components – Industrial Fasteners

heads and threads uses the mysAp™ erp Application to power its rapid growth

Heads and Threads International LLC uses the mySAP™ ERP application to track supply

and demand across 4,000 customers and 100 vendors and to manage some 50,000 SKUs .

This enables the privately owned wholesale distributor of quality industrial fasteners, based

in Carol Stream, Illinois, to adjust prices rapidly to take advantage of changing market

conditions, thereby maximizing the value of its inventory investment margins . The company

has a global distribution network and sells both stock and specialty products built to

customer specifications . Its customers – distributors that serve demanding markets like

automotive and construction – need the goods fast, which is why the company uses

SAP® software .

60 61

maximizing Value

1–199 200–499500–999

1,000–�,500

60 61

Name•Heads and Threads

International LLC



components – industrial fasteners

Employees•�50

Web Site•www.headsandthreads.com

Solution and Services•mySAP™ ERP application


Implementation Partner•SAP® Consulting

•50% reduction in physical inventory count times

•Enhanced ability to capitalize on market opportunities, thanks to greater visibility into supply, demand, and changing costs

•Improved ability to conserve capital

•Support for rapid growth, enabling company to easily incorporate new acquisitions

6� 6�6� 6�

Automotive – Electronics

midsize Automotive supplier, Kissling elektrotechnik, gains a Competitive Advantage with the sAp netweaver® platform

A large manufacturer of commercial vehicles offered electronics specialist KISSLING

Elektrotechnik GmbH & Co . KG the chance to become its main supplier on the condition

that it conducts business using electronic data interchange (EDI) . In response, KISSLING

began searching for a solution that could be tightly integrated with its existing mySAP™ ERP

application landscape . KISSLING turned to the SAP NetWeaver® platform and now enjoys

betterquality processes and streamlined order processing . Thanks to the efficiency of

data exchange companywide, KISSLING has created the technological basis to cultivate

strong relationships with the world’s major automobile manufacturers .

Headquartered in Wildberg, on the outskirts of Germany’s Black Forest, KISSLING is

a small company that has made a big impact . Its durable relay controllers and switching

devices are used by some bigname manufacturers of trucks, buses, and agricultural and

construction machinery .

6� 6�

maximizing Value

1–199 200–499500–999

1,000–�,500

6� 6�

Name•KISSLING Elektrotechnik

GmbH & Co. KG

Location•Germany

Industry•Automotive – electronics

Employees•�70

Web Site•www.kissling.de

Solution and Services•SAP NetWeaver® Exchange

Infrastructure component


Implementation Partner•innovate Software GmbH

•Eliminated the need to manually process between 100 and 150 invoice items a week

•Reduced the time needed to process invoices by 50%

•Eliminated manual data entry, reducing errors

•Improved users’ ability to correct errors

•Enhanced company’s competitive advantage

64 6564 65

Retail – Industrial Machinery and Components

spAtCo implements a Qualified mysAp™ All-in-one partner solution to Beat the Competition in Customer service

Southern Pump & Tank Company (SPATCO), implemented a qualified mySAP™ AllinOne

partner solution quickly to support a customerdriven culture at the company . The company

uses SAP® software to track equipment at its customers’ sites, receive incoming service

calls, dispatch and complete work, and track labor and materials for billing . SPATCO,

headquartered in Charlotte, North Carolina, is a $60million valueadded distributor

specializing in liquid handling equipment for the petroleum and industrial marketplaces .

64 65

maximizing Value

1–199 200–499500–999

1,000–�,500

64 65

Name•Southern Pump & Tank

Company


Industry•Retail – industrial machinery

and components

Employees•�10

Web Site•www.southernpump.com


partner solution

Implementation Time•16 weeks

Implementation Partner•Osprey (the SAP partner

division of NIIT Technologies)

•Lowered inventory by 28%

•Reduced slow and nonmoving items by 70%

•Increased cash flow by reducing the days from job completion to invoice generation from 8 to 3

•Compressed the financial close from 20plus days to 5

66 6766 67

Professional Services – Consulting

sterling group Achieves 74% irr on its mysAp™ Crm investment

Sterling Group chose the mySAP™ Customer Relationship Management (mySAP CRM)

application to better manage its customer relationships and market and sell its services

more effectively . With mySAP CRM, Sterling can plot a successful course through complex

organizations with numerous contacts using centralized, accurate, and detailed customer

information .

As a leading Russian systems integrator and IT consulting company, Sterling has a global

customer base that spans the banking, insurance, petrochemical, and telecommunications

industries . Comprising 4 independent enterprises, Sterling has 400 employees with 12 offices

in eastern Europe, including Ukraine and Russia .

66 67

maximizing Value

1–199 200–499500–999

1,000–�,500

66 67

Name•Sterling Group

Location•Russia


consulting

Employees•400

Web Site•www.sterling.ru

Solution and Services•mySAP™ Customer



•Expected 74% internal rate of return (IRR)

•Improved sales agent productivity, which yielded a €130,000 increase in sales

•Achieved €84,000 in revenue contribution from proper sales force allocation

•Increased bottom line by €27,000 from selling higher margin projects

•Saved €12,000 in annual travel costs

•Generated €66,000 in revenue contribution from quicker billing and revenue recognition

68 6968 69

Automotive – Supplier

s-Y systems technologies uses sAp® software to stay in step with innovation, growth, and Customers

In 2001, SY Systems Technologies America LLC (SY), a joint venture of Siemens VDO

Automotive and Yazaki Corporation, was launched to develop, sell, and distribute inte

grated electrical and electronic distribution systems and smart power devices for vehicles .

As a new midsized enterprise that was already working closely with customers on critical

projects, SY needed to get new systems in place quickly and smoothly, without disrupting

the business . To power its evolving business model, SY implemented SAP® software to

support a range of processes for finance, human capital management, sales, justintime

sequencing, purchasing, and electronic data interchange (EDI) . This enabled SY to gain

tighter control over the business, and manage a complex supply chain to stay in step with

key customers .

68 69

maximizing Value

1–199 200–499500–999

1,000–�,500

68 69

Name•S-Y Systems Technologies

America LLC


Industry•Automotive – supplier

Employees•�00

Web Site•www.systech-na.com

Solutions and Services•SAP® software that is now

available in the mySAP™ ERP application

•SAP for Automotive solutions

Implementation Time•90 days

Implementation Partner•Paskon Inc.

•Tighter management of programs and costs

•Ability to keep improving processes

•Near 100% delivery accuracy rates

•Ability to work closely with customers’ production processes

70 7170 7170 71

70 71

1 – 199 �00 – 499500 – 999

1000 – �500

Number of Employees

70 71

Customer suCCesses

1–199 �00–499500–999

1,000–�,500

Number of Employees

70 71

7� 7�7� 7�

Chemicals – Fertilizer

Adubos Trevo S .A . is one of the leading Brazilian fertilizer manufacturers, with a yearly

capacity of 2 million tons . The company needed to overhaul its IT infrastructure to remain

competitive, meet new demands, improve the speed of its business processes, and prepare

for growth – no simple task . That is why the Porto Alegre, Brazil–based company chose

SAP® R/3® Enterprise software, whose functionality is available today in the mySAP™ ERP

application, and enlisted the help of the SAP Consulting organization to work with its

multicultural project team . The implementation was completed within budget and on

schedule in just 9 months, covering 300 users, without interrupting normal corporate

activities or delaying orders . Its new IT infrastructure enabled Adubos Trevo to grow

substantially the following year .

Adubos trevo Automates production with sAp® software and exceeds expected roi by 36%

7� 7�

maximizing Value

1–199 �00–499500–999

1,000–�,500

7� 7�

Name•Adubos Trevo S.A.

Location•Brazil

Industry•Chemicals – fertilizer

Employees•800

Web Site•www.adubostrevo.com.br

Solution and Services•SAP® R/�® Enterprise software

(functionality now found in the mySAP™ ERP application)



•Surpassed expected ROI by 36%

•Exceeded financial goals by 62%

•Increased sales volumes by more than 16%

•Automated key business processes

•Enabled online, realtime information delivery

•Gained flexibility to accommodate customer needs

•Enabled faster, more accurate materials forecasting and product pricing

74 7574 75

Consumer Products – Flags

Annin implements sAp® solutions for rfid to Comply with wal-mart requirement

When WalMart Stores advised its suppliers to be ready to use radiofrequency identifi

cation (RFID) technology by 2006, Roseland, New Jersey–based Annin & Co . – the world’s

oldest and largest flag manufacturer – decided to get a head start . By implementing SAP®

solutions for RFID and starting a successful pilot, the company is now prepared to send

outbound shipments with RFID tags to meet the WalMart deadline .

74 75

maximizing Value

1–199 �00–499500–999

1,000–�,500

74 75

Name•Annin & Co.


Industry•Consumer products – flags

Employees•500

Web Site•www.annin.com

Solutions and Services•SAP® solutions for RFID•SAP NetWeaver® platform


Implementation Partners•CIBER Novasoft•SAP Consulting

•Compliance with WalMart requirement was accelerated .

•50% reduction in retailer chargebacks is expected due to increased shipping accuracy, when fully deployed .

•Simplified warehouse user interface has reduced data entry to only material numbers and quantities .

•Tightened integration between the shipment data and the management system has improved data accuracy, visibility, and customer service .

76 7776 77

Chemicals – Electronic Materials

Az electronic materials picks sAp® Best practices to Beat tough deadline and reduces inventory in first Year by €12 million

When Luxembourgbased AZ Electronic Materials (AZ) was carved out of Clariant Interna

tional and sold to a private equity firm, the new company was given 1 year to wean itself

off its parent’s IT system . AZ beat the clock by 3 months, working with partner Accenture

to roll out SAP® business software across 9 countries and 6 manufacturing plants in only

9 months . The rapid install – which included a completely new IT infrastructure of desktops,

local and widearea networks, and peripherals – was achieved using the SAP Best Practices

for Chemicals offering .

The SAP Best Practices family of offerings empowers companies with proven preconfigura

tions of SAP software solutions, stepbystep implementation procedures, and documenta

tion for training . AZ is a €400 million company and a worldwide leader in electronic materials

for the flatpanel display, semiconductor, and printing markets .

76 77

maximizing Value

1–199 �00–499500–999

1,000–�,500

76 77

Name•AZ Electronic Materials

Location•Luxembourg

Industry•Chemicals – electronic

materials

Employees•800

Web Site•www.az-em.com

Solutions and Services•SAP® Best Practices for

Chemicals offering•SAP NetWeaver® Business

Intelligence component•mySAP™ ERP application •SAP Recipe Management

application


Implementation Partner•Accenture

•Reduced inventory by 15%, saving €12 million in the 1st year

•Shortened the monthend close process from 7 days to 3 days

•Reduced IT costs to less than 2% of revenue

•Cut the financial consolidation processes from 8 days to 1/2 day

•Gained worldwide visibility into financial, sales, manufacturing, and supplychain metrics

•Reduced administrative work

78 7978 79

Life Sciences – Pharmaceuticals

endo pharmaceuticals uses a Qualified mysAp™ All-in-one partner solution as a solid foundation for growth

While still a young company, Endo Pharmaceuticals Inc . in Chadds Ford, Pennsylvania,

implemented enterprise resource planning software from an SAP partner that is configured

to support industryspecific best practices . Areas of special concern such as chargebacks,

rebates, regulatory compliance, and electronic data interchange (EDI) transactions were

immediately addressed by the implementation . Now, years later, the company approaches

$1 billion in revenues, and SAP® and SAP partner solutions are still serving Endo’s needs

and helping the company meet its business objectives .

78 79

maximizing Value

1–199 �00–499500–999

1,000–�,500

78 79

Name•Endo Pharmaceuticals Inc.


Industry•Life sciences –

pharmaceuticals

Employees•750

Web Site•www.endo.com


partner solution


Implementation Partner•Answerthink Inc.

•Greater operational efficiency from day 1

•Pharmaceuticalspecific functionality – such as Medicaid and chargeback management

•Flexibility to grow and change without requiring a major IT overhaul

•Reduced turnaround of 90% of orders from more than 3 days to less than 1 day

•Easier facilitation of compliance and validation

•Increased efficiency of chargebacks and rebates by using EDI, creating a tremendous advantage over competitors

80 8180 81

Engineering, Construction, and Operations – Construction

grupo mahia realizes 169% roi with a Qualified mysAp™ All-in-one partner solution

Grupo Mahia, based in Bertamiráns, Spain, is a construction and services business that

builds costeffective city and suburban housing developments in eastern Spain and

Portugal . It currently has 3,700 housing units under construction or commercialization and

plans to extend its reach into the Americas and expand into the building of hotels, resorts,

and other leisurefield facilities .

A qualified mySAP™ AllinOne partner solution has enabled Grupo Mahia to better meet

its strategic objectives of operational excellence and high customer satisfaction .

80 81

maximizing Value

1–199 �00–499500–999

1,000–�,500

80 81

Name•Grupo Mahia

Location•Spain


operations – construction

Employees•760

Web Site•www.grupomahia.com


partner solution


Implementation Partner•acesoftgal Business Solutions

•Realized a 169% ROI

•Achieved 31% internal rate of return

•Increased ordertocash time by 2%

•Enhanced cash position by 5% due to leveraging of realtime financial information

•Reduced operating expenses by 2% through realtime view of current interestrate and exchangerate information

•Standardized and streamlined business processes across the organization

•Improved management control and cash position

•Created greater agility in making critical business decisions at the right time

8� 8�8� 8�

Automotive – Parts Manufacturer

hwashin turns to mysAp™ Business suite to Cut Costs and improve manufacturing efficiency

The economic crisis of 1998 caused Hwashin Co . Ltd . to focus on cost reduction to

improve its competitiveness . But Hwashin also set its sights on becoming a worldclass

automotive parts supplier, with worldclass quality and management control . When the

company looked to update its legacy IT system, it required an integrated system with

standard processes that could be applied not only to its headquarters, but also to its

overseas plants . In 2000 Hwashin implemented SAP® software and became one of the

first smalltomidsize enterprises in its market to employ an enterprise resource planning

solution .

Hwashin is a manufacturer of automobile chassis and body parts and is a leading player

in the Korean automotive industry . It specializes in manufacturing automotive parts

critical to durability, performance, and fuel efficiency . Headquartered in Youngcheon

KyungsangbukDo, South Korea, the company also has plants in the United States,

China, and India .

8� 8�

maximizing Value

1–199 �00–499500–999

1,000–�,500

8� 8�

Name•Hwashin Co. Ltd.

Location•Republic of Korea

Industry•Automotive – parts

manufacturer

Employees•880

Web Site•www.hwashin.co.kr

Solutions and Services•mySAP™ Business Suite

applications


Implementation Partner•BizTech Consulting

•Achieved positive ROI within a year

•Decreased the time it takes to produce the earnings report by 50%

•Reduced inventory by 58% – from KRW 6 .0 billion (approximately €4 .9 million) to KRW 2 .5 billion (approximately €2 million)

•Eliminated unnecessary manual work and more clearly defined employee roles

•Improved management of purchasing and warehousing processes

•Provided clients with insight into production and delivery planning

•Provided management with easy access to cost and profit analysis data

•Achieved realtime monitoring of inventory and logistics flow

•Accelerated decision making by improving the transparency and realtime availability of information

•Cut the time it takes to settle sales accounts by 22 days

84 8584 85

High Tech – Prepackaged Software

intervoice Achieves 65% roi and is ready to expand globally with mysAp™ erp hCm

Intervoice Inc ., headquartered in Dallas, Texas, is a highgrowth technology company that

considers its employee base a key asset and differentiator . However, before its SAP®

software implementation, Intervoice was using HR software that lacked key features and

had an uncertain future . Intervoice installed the mySAP™ ERP Human Capital Management

(mySAP ERP HCM) solution because it provides a platform from a solid vendor that can

scale globally for longterm expansion, eliminating the growth constraints of the old

system .

Intervoice is a world leader in converged voice and information solutions, providing

enterprises and network operators with the platforms, software, applications, and services

necessary to optimize the customer experience through voice automation . The company’s

products and services improve operational efficiencies, drive revenue, and ensure customer

satisfaction and loyalty at more than 23,000 implementations worldwide .

84 85

maximizing Value

1–199 �00–499500–999

1,000–�,500

84 85

Name•Intervoice Inc.


Industry•High tech – prepackaged

software

Employees•850

Web Site•www.intervoice.com

Solution and Services•mySAP™ ERP Human Capital

Management solution


Implementation Partner•ERP Solutions Inc.

•Achieved 65% ROI

•Received 3% to 5% increase in operating income

•Reduced the average number of payroll errors per cycle from 3 to 0

•Lowered time to set up new hires from 4–6 hours to 1 hour

•Shifted personnel administration from 10–15 hours per day of labor to almost 100% selfservice

•Changed cycle time to report benefits from 2–3 days to instantaneous reporting

•Provided support for increased headcount after acquisition with no additional HR FTEs

•Attained ability to meet requirements of the SarbanesOxley Act, Office of Federal Contract Compliance Programs (OFCCP), and federal Equal Employment Opportunity (EEO) statutes

•Enabled continued growth – organic and via acquisition

86 8786 87

Aerospace and Defense – Manufacturing

Qualified mysAp™ All-in-one partner solution propels martin-Baker to high-performance manufacturing

Although MartinBaker Aircraft Company Limited (MartinBaker) of Denham, United

Kingdom, continues to define the benchmark in ejection seat design, tough market

conditions and customer demand for cost savings were forcing manufacturing operations

to improve ontime delivery and cut costs . Since its legacy system was unable to support

the new processes required, MartinBaker chose a qualified mySAP™ AllinOne partner

solution that is tailored for aerospace and defense .

MartinBaker’s ejection seats, used by 92 of the world’s air forces, have saved 7,095 lives

– 45 in 2004 alone . With revenues around US$200 million and 850 employees, it has the

majority share of the world market for ejection seats .

86 87

maximizing Value

1–199 �00–499500–999

1,000–�,500

86 87

Name•Martin-Baker Aircraft Company

Limited

Location•United Kingdom

Industry•Aerospace and defense –

manufacturing

Employees•850

Web Site•www.martin-baker.co.uk


partner solution


Implementation Partner•CIBER UK

•Ontime delivery of original equipment exceeded 98% .

•Overdue purchase orders fell from 370 to just 7 in 9 months due to new tools and visibility to solve material and capacity shortages .

•Production has grown 5fold at the U .S . plant, with only 30% increase in headcount, due to better planning and scheduling and more efficient procurement of items in the United States from the UK office .

•Improvements in ontime delivery enabled significant inventory reductions .

88 8988 89

Consumer Products – Food

morgan foods will realize a 62% irr on its investment in a Qualified mysAp™ All-in-one partner solution

Over the last 100 years, Morgan Foods has implemented many technologies to improve

product quality and its relationship with its customers, vendors, employees, and community .

To realize goals focused on finances and customer satisfaction, Morgan Foods deemed a

qualified mySAP™ AllinOne partner solution to be the best longterm investment .

Based in Austin, Indiana, Morgan Foods is a familyowned business that sells directly to

grocery stores and food distributors . Manufacturing comprises 9 different processing

lines and involves more than 100 unique canned items . Currently Morgan Foods has

approximately 500 employees and sells to 35 customer groups, including WalMart and

SaveALot .

88 89

maximizing Value

1–199 �00–499500–999

1,000–�,500

88 89

Name•Morgan Foods


Industry•Consumer products – food

Employees•500

Web Site•www.morganfoods.com


partner solution


Implementation Partner•Computer Sciences

Corporation

•Achieved a 125% ROI

•Realized a 62% internal rate of return (IRR)

•Achieved 6month time to solution

•Saved US$80,000 in product planning and scheduling

•Increased inventory accuracy from 45% to 99 .95%, yielding a savings of $500,000 per year

•Saved $230,000 in employee reallocation costs

•Captured $500,000 in product recall savings

•Reduced shipping charges by $150,000

•Improved cash flow by $90,000

90 9190 91

Chemicals – Specialty

mysAp™ erp prepares navin fluorine for the globalized marketplace and delivers unexpected financial Benefits

In the new and fastpaced Indian economy business challenges come from all directions

at once . Organizations are dealing with worldclass competition while simultaneously

trying to fulfill the expectations of new global customers and harmonize operations with

new and existing suppliers . Faced with nonintegrated business processes, a lack of real

time manufacturing data, new chemical compliance regulations, and legacy systems that

were insufficiently scalable to accommodate the company’s growth, Navin Fluorine

International Limited of Mumbai, India, decided to implement the mySAP™ ERP application .

A US$60million enterprise, founded more than 40 years ago, Navin Fluorine supplies

fluorinebased products to the pharmaceutical, refrigeration and cooling, and metal

smelting industries .

90 91

maximizing Value

1–199 �00–499500–999

1,000–�,500

90 91

Name•Navin Fluorine International

Limited

Location•India

Industry•Chemicals – specialty

Employees•600

Web Site•www.nfil.in



Implementation Partner•Mahindra Consulting Limited

•ROI within 2 years

•1% increase in gross revenues annually

•1 .5% reduction in approximately US$15 million worth of inventory

•Reduction of maintenance, repair, and overhaul (MRO) inventory to 3% of net asset value

•Asset availability of 98%

•0 .5% reduction in key rawmaterial procurement costs

9� 9�9� 9�

Utilities – Gas and Electric

sAp for utilities transforms an electric utility into an evolving regulatory environment

Changes in legislation designed to increase competition among power suppliers and reduce

electricity rates prompted the United Illuminating Company (UI), a regulated electric utility,

to divest its generation facilities, change its procedures for billing customers, improve

customer service, and reduce costs . UI implemented the SAP for Utilities solution portfolio,

linked with systems such as a wireless network meterreading system, to enable these

process changes . UI is the largest subsidiary of New Haven, Connecticut–based UIL

Holdings Corporation and is engaged primarily in the purchase, transmission, distribution,

and sale of power to roughly 322,000 residential, industrial, and commercial customers in

the northeastern United States .

9� 9�

maximizing Value

1–199 �00–499500–999

1,000–�,500

9� 9�

Name•The United Illuminating

Company


Industry•Utilities – gas and electric

Employees•890

Web Site•www.uinet.com

Solutions and Services•SAP for Utilities solutions



•Saved US$2 .4 million per year in outsourcing costs associated with running a legacy application

•Reduced implementation time of governmentmandated requirements by more than 30%

•Achieved 1time revenue increase by implementing a new methodology for calculating unbilled revenue

•Reduced the time required to send uncollectible accounts for 3rdparty collection by 45 days

•Reduced meter inventory by 30%

•Eliminated 48 interfaces, resulting in significant cost savings

•Provided controls that supported achieving compliance with SarbanesOxley Act by February 2005

•Enabled 24x7 operation, which allows quicker financial closing and gives customers aroundtheclock access to their accounts

•Implemented paperless processes for handling and documenting responses to all outage and trouble calls

94 9594 95

Automotive – Fuel Systems

YApp realizes a 38% internal rate of return on its implementation of the mysAp™ erp Application and sAp for Automotive solutions

YAPP Automotive Parts Co . Ltd . of Yangzhou, China, recognized the need for a core IT

infrastructure that could support an organizational restructuring and help the company

institute industry best practices in manufacturing and business workflow . It chose SAP®

software, including the mySAP™ ERP application for its integrated functions and the SAP

for Automotive solution portfolio, because it is the industry standard among Chinese auto

manufacturers . Founded in 1988, YAPP is China’s largest governmentowned supplier of

automotive fuel systems . YAPP claims 50% of the domestic market share for automotive

gas tanks and is becoming a significant player in other Asian and nonAsian markets .

94 95

maximizing Value

1–199 �00–499500–999

1,000–�,500

94 95

Name•YAPP Automotive Parts

Co. Ltd.

Location•China

Industry•Automotive – fuel systems

Employees•700

Web Site•www.yapp.com

Solutions and Services•SAP for Automotive solutions•mySAP™ ERP application


Implementation Partners•PMC Informatik AG•PreVision Technology

•Annual cost savings of CNY 1 .26 million (€118,000)

•ROI of 38% over a 7year period

•Payback period of 2 .8 years

•Reduced monthend closing time from 3 days to 1 day

•Reduced rawmaterial inventory days for significant parts from 60 days to 30 days

•Increased effectiveness in facilitating process standardization, improving efficiency, and making information readily available and reliable

96 97

1 – 199 �00 – 499500 – 999

1000 – �500

Number of Employees

Customer suCCesses

1–199 �00–499500–999

1,000–2,500

Number of Employees

96 97

98 9998 99

Media – Newspapers and Magazines

At ABp group sAp® software and sAp for media pay for themselves in 3½ Years

In 2000 ABP Group – based in Calcutta, India – began to look at replacing its information

systems . The legacy systems, developed inhouse, lacked integration and scalability and

required too much manual intervention . In 2001 the group implemented SAP® solutions

and reaped huge savings . From better allocation of resources to less duplication of work,

business processes have improved substantially since golive . The implementation paid

for itself in 3½ years . The privately held ABP Group is one of the leading media

businesses in India . It has a national presence in print, broadcast, and electronic media

and generates annual revenues estimated at Rs 4 billion (approximately €67 .3 million) .

98 99

maximizing Value

1–199 �00–499500–999

1,000–2,500

98 99

Name•ABP Group

Location•India

Industry•Media – newspapers and

magazines

Employees•1,�00

Web Site•www.abp.in

Solutions and Services•SAP® software (functionality

now found in the mySAP™ ERP application)

•SAP for Media solution portfolio


Implementation Partner•Siemens Information Systems

Ltd.

•Achieved ROI in 3½ years

•Reduced spares inventory by 75%

•Reduced time to financial closings from 90 to 7 days

•Reduced headcount significantly

•Established platform for next generation of IT applications

100 101100 101

High Tech – Plastic Injection Tools

sAp® software helped Ace plastics Build a profit-driven strategy and a strong foundation for growth

To stay competitive and achieve its ambitious business goals, Ace Plastics Co . Ltd . needed

a software solution that would not only optimize its operational processes but also provide

business insights for strategy development and timely decision making . Ace Plastics chose

SAP® software to handle everything from production, inventory management, sales, and

marketing activities to financial reporting, boosting operational efficiency and enhancing

managerial control .

Ace Plastics, a wholly owned subsidiary of China’s Ace Mold Co . Ltd ., is focused on

producing plastics injection tools, molding, and secondary operations for consumer

products, connectors and switches, cosmetics and packaging, and industrial products .

Combined, the 2 companies have over 1,800 employees in China, the United States,

and Europe and annual sales revenues in excess of US$35 million .

100 101

maximizing Value

1–199 �00–499500–999

1,000–2,500

100 101

•Improved financial reporting efficiency by 70%, providing an uptodate, crystalclear picture of the company’s financial status

•Increased inventory control significantly, reducing purchasing lead time by 50%

•Provided comprehensive and accurate cost analysis, facilitating intelligent and fast decision making

•Integrated business processes and realtime information flow, enabling better production planning and operational efficiency

•Improved interdepartmental collaboration and accountability

Name•Ace Plastics Co. Ltd.

Location•China

Industry•High tech – plastic injection

tools

Employees•1,800

Web Site•www.acemold.com


partner solution


Implementation Partners•SAP® Consulting•MagicPlus Solutions Limited

10� 10�10� 10�

Public Sector – Local Government

Arapahoe County is ready for the future with lower tCo and Better reporting and operations

Facing new government accounting and reporting standards and managers’ criticism for

inadequate reporting, Arapahoe County, Colorado, decided to replace its many antiquated

software systems and databases . After a careful review that included applications from

several vendors, it chose SAP® software for financials and procurement and became the

first county in the United States to comply with the latest government reporting require

ments using automated reports generated directly from its software system .

With a population of more than 520,000, Arapahoe County’s 806 square miles encompass

9 school districts, 163 local improvement and service districts, and 14 incorporated com

munities . Through efficient operations, Arapahoe County maintains a municipal operating

budget of just US$293 million .

10� 10�

maximizing Value

1–199 �00–499500–999

1,000–2,500

10� 10�

Name•Arapahoe County, Colorado


Industry•Public sector –

local government

Employees•1,800

Web Site•www.co.arapahoe.co.us

Solutions and Services•SAP® software for financials

and procurement


Implementation Partner•Solbourne

•Purchase order cycle time reduced by 80%

•Age of information in monthly reports reduced from 6–8 weeks to real time

•Fulltime equivalents in accounts payable and purchasing reduced by 50%

•Financial close process time (annually) reduced by 150 hours

•Redundant financial systems eliminated

•Vendor relations and negotiating power improved

•Compliance with the latest government reporting requirements accomplished using automated reports directly from the system

•Vendor payment discounts increased

104 105104 105

Automotive – Recreational Vehicles and Accessories

Arctic Cat put the “fun” Back in its Business with mysAp™ Customer relationship management

At Arctic Cat Inc ., the Thief River Falls, Minnesota–based manufacturer of snowmobiles

and allterrain vehicles (ATVs), mediocre customer service was translating into a feeling

that, on a businesstobusiness level, the company was not particularly fun to work with .

Disconnected and outdated departmental call centers, inefficient and untimely customer

response efforts, and ineffective callrouting operations caused long wait times for

customer service . Arctic Cat deployed the mySAP™ Customer Relationship Management

application to create a stateoftheart call center that dramatically optimized customer

service for its global network of independent dealers and distributors .

104 105

maximizing Value

1–199 �00–499500–999

1,000–2,500

104 105

Name•Arctic Cat Inc.


Industry•Automotive – recreational

vehicles and accessories

Employees•1,500

Web Site•www.arctic-cat.com

Solution and Services•mySAP™ Customer



Implementation Partners•SAP® Consulting•Genesys Telecommunications

Laboratories Inc.

•Achieved full ROI within 15 months

•Gained 10% to 15% in contact center efficiency

•Increased firstcall resolution rates from 36% to 95%

•Dropped abandonment rates from 32% to less than 1%

•Reduced operational costs

•Provided customers with selfservice options

•Reduced multiple transfers of calls

•Enabled more personalized and efficient customer service

106 107106 107

Media – Newspapers and Magazines

C.h. Beck will Achieve an roi of 56% on its mysAp™ Customer relationship management investment

Founded in 1763, Munichbased C .H . Beck oHG is one of the oldest and most recognized

privately owned publishing houses in Germany, producing more than 10,500 printed and

electronic publishing products, approximately 60 professional journals, and more than

1,000 new publications and editions every year . C .H . Beck selected the mySAP™ Customer

Relationship Management application as strategic enabling technology to provide editors

with a single view of C .H . Beck’s total relationship with an author . C .H . Beck holds several

German and European subsidiary companies in the publishing, distribution, and retail

sector for publishing products and is constantly expanding . Integrating both authors and

customers in the product development process is a major goal over the next few years .

106 107

maximizing Value

1–199 �00–499500–999

1,000–2,500

106 107

Name•C.H. Beck oHG

Location•Germany

Industry•Media – newspapers and

magazines

Employees•1,500

Web Site•www.beck.de

Solutions and Services•SAP® for Media solution

portfolio•mySAP™ Customer



•56% internal rate of return projected over 5 years

•€495,000 in benefits from enabling active author relationship management

•€247,500 in cost savings from reduced manual research times due to improved access to author master data, intellectual properties, contracts, and royalties

•€133,600 reduction in costs due to increased productivity in quarterly royalty accounting

•€9,600 in savings from the integration of license fee billing

•Editors equipped with a central tool to improve the management of author relationships

•Improvement in authormanagement and contractmanagement processes avoid the timeintensive, paperbased information handling and personal electronic file system

•Investment has strengthened the company’s competitive edge

108 109108 109

Engineering, Construction, and Operations – Roofing

Centimark’s Commitment to sAp® software results in over us$2.5 million a Year in savings

CentiMark Corporation, a roofing contractor in Canonsburg, Pennsylvania, was thinking

beyond the needs of the moment when it selected SAP® software to run the business . That

decision is paying large dividends: the SAP software accounts for over US$2 .5 million in

direct savings and helps keep all key business processes under control despite the firm’s

rapid growth .

CentiMark is North America’s leading commercial and industrial roofing contractor,

providing installation and repair services to a variety of customers and using products

from all major roofing material manufacturers .

108 109

maximizing Value

1–199 �00–499500–999

1,000–2,500

108 109

Name•CentiMark Corporation



operations – roofing

Employees•�,500

Web Site•www.centimark.com

Solution and Services•SAP® software available today

in the mySAP™ ERP application


Implementation Partner•itelligence Inc.

•More than $2 .5 million per year in savings

•50% reduction in inventory, which accounts for nearly $2 million a year in savings

•5% reduction in shrinkage, which accounts for $350,000 in annual savings

•20% reduction in days sales outstanding, which accounts for $500,000 per year in savings

•Improved visibility into financial information, providing an uptothemoment picture of performance, better financial control, and opportunities for growth

110 111110 111

Consumer Products – Beverages

Cervecería nacional fuels growth through Adaptive planning with mysAp™ sCm

Cervecería Nacional is Panama’s leading producer of beer and other beverages, such as

soft drinks, milk, juices, and bottled water . When increasing price competition and distribu

tion costs challenged the future growth of Cervecería, it redesigned its demand planning,

production scheduling, finished goods deployment, and other business processes . To enable

these new processes, Cervecería implemented the mySAP™ Supply Chain Management

application and SAP® software available today in the mySAP ERP application . In this way,

it achieved lower inventory with improved product availability and sustained optimal pricing

while gaining market share . The company provides high availability, firstrate quality, and

competitive prices to 14,000 stores from 8 distribution centers .

110 111

maximizing Value

1–199 �00–499500–999

1,000–2,500

110 111

Name•Cervecería Nacional

Location•Panama


beverages

Employees•1,700

Web Site•www.grupocn.com

Solutions and Services•mySAP™ Supply Chain

Management application•SAP® software (functionality

now found in the mySAP ERP application)


•22% increase in business growth without increase in sales or marketing expenses

•78% reduction in stock outs

•21% reduction in inventory

•24% improvement in inventory turns

•25% improvement in factory use by running more continuous operations (reduced product changes by 39% and equipment changes by 30%)

•20% reduction in shipping costs

•28% price premium over the price of competitive products maintained for beer retailers

11� 11�11� 11�

Consumer Products – Footwear and Apparel

sAp® software helps footwear manufacturer Cole haan streamline Business, reduce Costs

Cole Haan strives to operate efficiently and maximize return on capital – and that is why

the company turned to SAP® software from the SAP for Consumer Products set of solu

tions, including the mySAP™ ERP Financials solution and the SAP Apparel and Footwear

application . With SAP software, Cole Haan now has an integrated system that supports

its business development and a solid platform to grow its business for years to come .

Cole Haan, headquartered in Yarmouth, Maine, is one of North America’s premier

designers and marketers of quality footwear, accessories, and outerwear . At this wholly

owned subsidiary of Nike Inc ., some 1,100 employees work hard to keep the Cole Haan

brand synonymous with quality, comfort, innovation, and style .

11� 11�

maximizing Value

1–199 �00–499500–999

1,000–2,500

11� 11�

Name•Cole Haan



footwear and apparel

Employees•1,100

Web Site•www.colehaan.com

Solutions and Services•mySAP™ ERP Financials

solution•SAP® Apparel and Footwear

application



•Reduced time to close by 40%

•Improved days sales outstanding by 5%

•Cut resources devoted to credit and collections by 10%

•Streamlined business processes

•Improved ability to meet SarbanesOxley Act requirements

•Increased proactive IT business support

•Created a platform for growth

114 115114 115

High Tech – Automated Test Equipment

sAp netweaver® and mysAp™ Customer relationship management help Credence systems reduce Costs and streamline operations

When serving extremely cost and qualityconscious customers, such as those in the

semiconductor industry, running an efficient production and operation facility is crucial .

Staying on top of costs and quality requires ready access to information, so Credence

Systems Corporation, the industry’s leading supplier of designtotest solutions for the

global semiconductor industry, turned to SAP® software .

114 115

maximizing Value

1–199 �00–499500–999

1,000–2,500

114 115

Name•Credence Systems

Corporation


Industry•High tech – automated test

equipment

Employees•1,800

Web Site•www.credence.com

Solutions and Services•SAP NetWeaver® platform•mySAP™ Customer


Implementation Partners•SAP® Active Global Support•EZ Commerce Global

Solutions

•Savings of millions of dollars annually, thanks to improved inventory planning

•Operational efficiencies and estimated annual savings of US$500,000, thanks to automated analytical reporting

•Single source of information, saving employees countless hours tracking down data

•Userfriendly Web interface, enabling employees to easily learn and log into a variety of applications

•Easy access to information at any time and from anywhere around the world

116 117116 117


reduced production and sales Costs drive a 109% roi in mysAp™ erp Application at fend

As an endtoend provider of poultry products, FEND a .s . has multifaceted and complex

operations . FEND reduced process inefficiencies and preventable losses across the group

when it replaced 5 disparate point solutions with the integrated mySAP™ ERP application .

FEND is the largest active producer of agricultural products and the largest producer of

poultry products in Slovakia . Comprising 7 companies, FEND is headquartered in Bratislava

and employs nearly 1,500 people .

116 117

maximizing Value

1–199 �00–499500–999

1,000–2,500

116 117

Name•FEND a.s.

Location•Slovakia


Employees•1,500

Web Site•www.fend.sk



•€1 .5, 109% ROI expected over 6 years

•Projected a 13% internal rate of return

•Realized a 64month payback period

•Achieved a 6year net present value of €113,900 (after tax)

•Reduced production costs to below the industry average, allowing more flexible and competitive pricing

•Automated ordertaking processes and freed staff for more productive activities

•Enabled major retail customers to place orders directly into the system for procurement cost savings on both sides

•Reduced IT staff by 26, sales staff by 20, and production staff (operational) by 20

•Minimized product losses due to greater access to information in all parts of the production process

•Improved ability to track product performance, allowing identification and phasing out of lossmaking products in favor of profitable product lines

•Greatly enhanced capacity of central order processing capabilities and improved processes for production planning

118 119118 119

Retail – Apparel

general pants poised for future growth, Attains 15.8% roi on Qualified mysAp™ All-in-one partner solution

General Pants Company implemented a qualified mySAP™ AllinOne partner solution to

improve its overall financial and operational efficiency, serve its customers better, and

expand its business . A transparent accounting and financial system, along with efficient

analytics, was identified as the fundamental step necessary for making key decisions and

setting goals for future growth . This solution also lays the foundation for implementing

new logistics and merchandising solutions in the future .

General Pants, a leading apparel retailer in Australia, influences the latest and cutting

edge in the fashion industry . The company has a wide presence, with 69 stores and a

workforce of around 1,500 employees .

118 119

maximizing Value

1–199 �00–499500–999

1,000–2,500

118 119

Name•General Pants Company

Location•Australia

Industry•Retail – apparel

Employees•1,500

Web Site•www.generalpants.com.au


partner solution


Implementation Partner•Supply Chain Consulting

•15 .8% ROI over 3 years

•41month payback period

•30% internal rate of return over 3 years

•15% increase in incremental revenues

•25% reduction in employee effort and time costs

•9day improvement in reporting turnaround time

•Increased the effectiveness of financial and accounting processes

•Reduced reconciliation of errors and reversal of journal entries

•Improved systematic entry of all financial data

•Improved inventory visibility and control

•Improved corporate image and customer satisfaction

1�0 1�11�0 1�1

Logistics Service Providers – Travel and Transportation

with sAp® software, geodis Vitesse puts new logic in logistics and realizes 161% roi

Geodis Vitesse Holding B .V . transformed itself from a basic transportation and warehousing

provider into a highly specialized logistics solutions provider with a full menu of services

to meet the specific needs of its global customers . To ensure that the company could

continue to take on its customers’ missioncritical activities, Geodis Vitesse selected

SAP® software from the SAP for Logistics Service Providers solution portfolio . The combi

nation of strong logistic functionality and optimum integration and scalability of the SAP

software allows Geodis Vitesse to streamline its processes and respond to its customers’

specific needs .

1�0 1�1

maximizing Value

1–199 �00–499500–999

1,000–2,500

1�0 1�1

Name•Geodis Vitesse Holding B.V.

Location•Netherlands

Industry•Logistics service providers –

travel and transportation

Employees•1,000

Web Site•www.geodisvitesse.com

Solutions and Services•mySAP™ Supply Chain

Management application•mySAP Business Suite family

of business applications

•161% ROI

•11month payback period

•60% increase in topline growth

•33% reduction in operating costs

•20% increase in picking process productivity

•5% reduction in lead times

•7% reduction in IT costs

•Ability to manage constantly changing volumes of transactions easily

•Improved employee staffing and workload allocation that increased operational efficiency

•Extensive cost savings that reduced company’s prices

•Enhanced ability to track and trace products at any stage of the planning, production, storage, and distribution cycles

•Drastically reduced training time for seasonal employees – from 1 week to just a few hours

1�� 1��1�� 1��

Manufacturing – Air Equipment

sAp® software puts Air Back into greenheck’s growth strategy

Greenheck experienced significant growth over the past few years . As a result, the company’s

old IT systems were strained and could not support the company’s future strategy .

Greenheck selected the SAP for Industrial Machinery & Components (SAP for IM&C)

solution portfolio and the SAP NetWeaver® platform because the software provided the range

of integrated tools needed and could scale and adapt to support its expanding business

processes . Decision makers now have a better view of the business, from production

scheduling to inventory management, shipping, and sales .

Greenheck is the worldwide leader in the manufacture of quality air movement and control

equipment . Its products are used in commercial, institutional, and industrial buildings for

everything from comfort ventilation to manufacturing processes .

1�� 1��

maximizing Value

1–199 �00–499500–999

1,000–2,500

1�� 1��

Name•Greenheck


Industry•Manufacturing – air equipment

Employees•�,�00

Web Site•www.greenheck.com

Solutions and Services•SAP for Industrial Machinery &

Components solution portfolio•SAP NetWeaver® platform

•Factory schedule attainment improved by 10%

•Ontime shipping increased by 15%

•Distribution productivity improved by 15% in the shop and 20% in the office

•Accounts receivable productivity increased 17%

•Accounts payable productivity went up 16%

•Purchasing productivity improved by 36%

•Output of airhandling equipment grew 18% without increasing the number of shop employees

•Visibility into the business grew, with better and more timely access to information

•Support for significant business growth improved along with quick and easy integration of acquired companies

•Coordination of work across multiple plants is better

1�4 1�51�4 1�5

Healthcare – Health Services

sAp® solutions help héma-Québec Keep its lifesaving Blood products in Circulation

HémaQuébec manages the collection and distribution of blood and blood products for

the province of Québec . In a visionary move, HémaQuébec became the first organization

of its kind in Canada to select SAP® solutions to handle purchasing, inventory management,

and distribution of fractionated blood products . This nonprofit organization operates under

strict licensing agreements from Health Canada, which requires stringent proof of efficacy,

safety, and consistency before approving any new system for use in Canada’s healthcare

environment . HémaQuébec currently has 1,300 employees and provides approximately

75 different fractionated products, such as whole blood, plasma, platelets, bone marrow,

stem cell, and tissue .

1�4 1�5

maximizing Value

1–199 �00–499500–999

1,000–2,500

1�4 1�5

•Reduced inventory by 50% without affecting product availability

•Decreased product recall process from hours to minutes, enabling quicker notification to hospitals

•Achieved substantial IT cost savings by eliminating the legacy system license and maintenance fees

•Improved efficiency, which increased focus on valueadding processes such as customer service and product development

•Improved ability to enter and control agreements with suppliers, check product availability in real time, and schedule the receipt of materials

•Improved delivery accuracy from suppliers by 95%, resulting in a zero backorder track record

•Improved traceability and visibility of the products, which ensures compliance with safety measures and demonstrates that the enterprise, the products, and the processes can be trusted

•Expected a 24month payback period

Name•Héma-Québec

Location•Canada

Industry•Healthcare – health services

Employees•1,�00

Web Site•www.hema-quebec.qc.ca

Solutions and Services•SAP for Healthcare solutions•mySAP™ ERP application


Implementation Partner•Le Groupe Résolution

1�6 1�71�6 1�7

Media – Publishing and Mint

mysAp™ erp upgrade enables inCm to respond to government requirements and reduce tCo

Imprensa NacionalCasa da Moeda, S .A . (INCM) – based in Lisbon, Portugal – is the

country’s official national publishing organization and mint . INCM, already a user of the

mySAP™ ERP application, wanted to reduce total cost of ownership (TCO) and prepare for

future demands . As a result, INCM decided to upgrade to the latest version of the SAP®

application .

1�6 1�7

maximizing Value

1–199 �00–499500–999

1,000–2,500

1�6 1�7

Name•Imprensa Nacional-Casa da

Moeda, S.A.

Location•Portugal

Industry•Media – publishing and mint

Employees•1,040

Web Site•www.incm.pt

Solution and Services•Latest release of the mySAP™

ERP application



•Upgrade project enabled savings of €38,000

•Unproblematic changeover to the latest release of the mySAP™ ERP application

•Support for new projects and government initiatives

•Reduction of TCO and the cost of upgrade

•Opportunity to develop organization’s business intelligence

•Improvements in business processes

1�8 1�91�8 1�9

Consumer Products – House Furnishings

pacific Coast feather to realize 20% irr with mysAp™ Customer relationship management

In the face of increasing market pressure, Pacific Coast Feather Company selected the

mySAP™ Customer Relationship Management application to move toward a customer

focused strategy and to continue stimulating profitable growth among its smaller retailers .

Pacific Coast Feather is on top of the bedding market . The US$320 million company

distributes more than 20 million pillows, comforters, and other products annually .

With more than 25% market share, Pacific Coast Feather holds a strong place in an

increasingly competitive industry .

1�8 1�9

maximizing Value

1–199 �00–499500–999

1,000–2,500

1�8 1�9

Name•Pacific Coast Feather

Company



house furnishings

Employees•�,400

Web Site•www.pcf.com

Solutions and Services•SAP® software (now found in

the mySAP™ ERP application)•mySAP Customer Relationship

Management application•SAP E-Commerce application

•Expects 20% internal rate of return (IRR) over 5 years

•Increased revenue contribution by more than $900,000 through larger and more frequent orders and new businesstobusiness customers in all its channels

•Saved more than $30,000 in costs for order entry, catalog mailings, and sample mailings

1�0 1�11�0 1�1

Public Sector – Federal Government

mysAp™ supplier relationship management provides Basis for electronic procurement platform at pwpw

Polish Security Printing Works PLC (PWPW) is considered one of the most modern and

advanced companies in the European security printing industry . It is also strategically

important to Poland’s economy, with banknote printing remaining one of its areas of

expertise after more than 80 years in business . Recently, with help from the mySAP™

Supplier Relationship Management application, PWPW launched the Polish Procurement

Platform (PPP), which provides eprocurement services to public and private entities, with

a focus on public tenders . The SAP® application also enables the company to comply with

the new Polish Public Procurement Law, which requires each bid to be confirmed with an

esignature .

1�0 1�1

maximizing Value

1–199 �00–499500–999

1,000–2,500

1�0 1�1

Name•Polish Security Printing Works

PLC

Location•Poland

Industry•Public sector –

federal government

Employees•�,000

Web Site•www.eng.pwpw.pl

Solution and Services•mySAP™ Supplier Relationship

Management application•SAP® Ramp-Up process



•Procurement savings of up to 65% for public and private clients

•Ability to choose vendors more selectively

•Processrelated cost savings

•Automated order placement and fulfillment and reduced volume of paper documents

•Streamlined logistics

•Less corruption

•Liquidation of tender commissions

1�� 1��1�� 1��

Mill Products – Steel Works

rti international metals Achieves 131% roi with sAp for industrial machinery & Components

RTI International Metals Inc . manufactures and distributes titanium and specialty metal

products, develops engineered systems, and provides environmental engineering services

for energyrelated markets . The company’s products and services are found in aerospace,

industrial, military, and consumer applications .

RTI’s outsourced IT system had outlasted its usefulness and was no longer adequately

supporting the business . Pursuing its strategy to maintain manufacturing excellence and

improve its ability to service customers, RTI selected SAP® software from the SAP for

Industrial Machinery & Components solution portfolio, which combines industryspecific

functionality with the power of an integrated business suite of applications from SAP .

1�� 1��

maximizing Value

1–199 �00–499500–999

1,000–2,500

1�� 1��

Name•RTI International Metals Inc.


Industry•Mill products – steel works

Employees•1,000

Web Site•www.rtiintl.com


Components solutions

Implementation Partners•Solutions Consulting (Perot

Systems Corporation)•SAP® Consulting

•131% ROI

•US$20 million in inventory savings

•Inventory turns improvement of 1 .5 to 7 at Canton, Ohio, plant

•$1 .3 million in finishedgoods inventory savings at Houston subsidiary

•Reduced the time required to run the financial close process by 13%

1�4 1�51�4 1�5


state industrial products Achieves 279% roi with a Qualified mysAp™ All-in-one partner solution

To maintain its ongoing strategy of lowering operational costs, maintaining product quality,

and continually improving its ability to service customers, State Industrial Products Inc .

realized it needed an integrated planning system . Due to the successful implementation

of a qualified mySAP™ AllinOne partner solution, State Industrial is well poised to meet

the everincreasing challenges of its business and its marketplace .

For more than 90 years, State Industrial Products has been committed to solving mainte

nance and cleaning problems with highquality products and personal service . With facilities

in the United States, Canada, and Puerto Rico, the company provides 70,000 specialty

chemical products across North America to commercial and industrial facilities .

1�4 1�5

maximizing Value

1–199 �00–499500–999

1,000–2,500

1�4 1�5

Name•State Industrial Products Inc.



Employees•1,�00

Web Site•www.stateindustrial.com


partner solution


Implementation Partner•Perot Systems Corporation

•Realized a 279% ROI

•Achieved a 35 .8% internal rate of return

•Reallocated US$864,000 in employee savings

•Saved $1 .2 million in the ordertocash process

•Increased sameday order shipment volume from 64% to 99 .9%

•Attained $2 .5 million in total inventory savings

•Consolidated 3 IT systems into 1

•Reduced wait time for customer order entry from as many as 5 days to 2 business days or less

•Improved inventory management via realtime material visibility across the manufacturing and fulfillment processes

•Eliminated data interfaces through endtoend integration of manufacturing, distribution, sales, and cost information

•Provided finance realtime visibility into the procurement, manufacturing, and fulfillment systems

1�6 1�71�6 1�7


stepan Aligns its global operations with sAp® solutions

To succeed in the chemical industry, companies must innovate continually, maintain

efficiency, and operate on a global basis . Although strategic acquisitions are often required

to strengthen product lines and reach local customers, this type of expansion complicates

business processes . With corporate offices in Northfield, Illinois, Stepan Company, a global

manufacturer of specialty and intermediate chemicals used in consumer products and

industrial applications, has a long history of acquiring complementary businesses and now

counts 20 locations in 10 countries . Stepan chose SAP® software now available in the

mySAP™ ERP application and the SAP Best Practices for Chemicals offering to align its

vast array of information systems spread over 4 continents with its business needs .

1�6 1�7

maximizing Value

1–199 �00–499500–999

1,000–2,500

1�6 1�7

Name•Stepan Company



Employees•1,510

Web Site•www.stepan.com

Solutions and Services•SAP® software (now available

in the mySAP™ ERP application)•SAP Best Practices for

Chemicals offering


Implementation Partners•SAP Consulting•BearingPoint Inc.•Rapidigm Inc.

•Reduced inventories by 10% to 12%

•Reduced book closings from 2 weeks to 3 weeks, to approximately 3 days at several nonU .S . locations

•Provided employees and auditors with timely access to uptodate, global information

•Eliminated redundancies by removing need to enter information into multiple systems

•Gained consolidated view of raw materials at worldwide locations, enabling more costefficient global purchasing

•Sharpened company’s competitive edge, thanks to unified view of customer and product information

1�8 1�91�8 1�9


tasty Baking transforms its Business with mysAp™ erp

Tasty Baking Company’s antiquated systems infrastructure was blocking management’s

strategic plans for transformation and growth . Excessive reliance on manual processes

created significant operational challenges such as insufficient financial reporting,

inaccurate supply chain data, and a high invoice error rate . Despite the company’s

extensive experience with another software vendor, Tasty Baking chose the mySAP™ ERP

application and achieved consistent and disciplined processes, a single version of the

truth, and access to realtime information .

For 90 years, Tasty Baking has been an icon in the U .S . city of Philadelphia, Pennsylvania .

Best known for its Tastykake brand of small cakes, snack pies, cookies, and donuts,

prewrapped fresh at the bakery and sold through the local grocer, Tasty Baking has long

appealed to its regional customer base .

1�8 1�9

maximizing Value

1–199 �00–499500–999

1,000–2,500

1�8 1�9

Name•Tasty Baking Company



Employees•1,100

Web Site•www.tastybaking.com



Implementation Partner•Deloitte Consulting LLP

•Internal rate of return of 43%

•Cash flow positive less than 6 months after implementation

•Net present value of approximately 5 times that of initial investment

•Sales volume increase of 11% without hiring more staff

•Days in inventory decrease of 10%

•Better visibility and tracking of finishedgoods inventory decreased writedowns by 60%

•Financial and regulatory risk reduced

•Visibility into information improved

•Foundation for a strategic platform established

140 141140 141

Industrial Machinery and Components – Industrial Machinery

sAp® software gives universal instruments the Best practices and Agility it needs to expand and Compete globally

At Universal Instruments Corporation, rapid expansion and acquisition resulted in an

amalgamation of systems and processes that failed to scale in a way that could

accommodate the company’s emphasis on business agility in a global market . A global

rollout of SAP® software using standard, outofthebox best practices provided Universal

Instruments with a single standardized platform, consistent core processes, the ability

to consolidate financially, and the agility and responsiveness required to succeed in the

fastpaced, rapidly changing global market . Universal Instruments, with offices in over

20 countries and manufacturing facilities in China and the United States, is one of the

world’s leading electronics productivity specialists, providing innovative technologies and

solutions to manufacturers in every sector of the electronics industry .

140 141

maximizing Value

1–199 �00–499500–999

1,000–2,500

140 141

Name•Universal Instruments

Corporation


Industry•Industrial machinery

and components – industrial machinery

Employees•1,�00

Web Site•www.uic.com


Components solutions

•Reduced partsdelivery cycle times from weeks to less than 24 hours

•Streamlined material planning processes, reducing total work hours by 95%

•Reduced monthly reporting time by more than 50%

•Ensured leadership position for aftermarket business

14� 14�14� 14�

Utilities – Water

When 3 companies merged to form Vitens N .V ., a water supply company headquartered

in Apeldoorn, the Netherlands, the 4 key goals were to improve integration, quality, and

reliability and to reduce operating costs . Vitens implemented SAP® software company

wide, and the project proved essential in making the merger a success and in creating

an efficient new organization . Vitens, the newest and largest water supply company in

the Netherlands, supplies water to the Dutch provinces of Friesland, Gelderland, and

Overijssel, the Northeast Polder, and a number of municipalities in the province of Drenthe .

Every year the company transports more than 260 million cubic meters of water over a

40,000kilometer pipeline network to 1 .6 million homes, companies, and institutions .

sAp® solutions help 3 Companies merge to form Vitens and Create a Common it infrastructure for future growth

14� 14�

maximizing Value

1–199 �00–499500–999

1,000–2,500

14� 14�

Name•Vitens N.V.

Location•Netherlands

Industry•Utilities – water

Employees•1,100

Web Site•www.vitens.nl

Solution and Services•SAP® software (functionality

now found in the mySAP™ ERP application)


Implementation Partners•Atos Origin•BrightHouse Management B.V.

•Expects payback period of 2 .5 years

•Retired 5 old systems and eliminated associated maintenance problems and costs

•Centralized logistics by reducing the number of warehouses from 4 to 1

•Improved scalability and flexibility of entire organization for future growth

•Standardized materials and processes companywide

•Improved transparency of IT infrastructure and business processes

144 145144 145

Mill Products – Cabinetry

Located in the foothills of the Appalachian Mountains in Ashland, Alabama, Wellborn

Cabinet Inc . has been manufacturing kitchen and bath cabinetry products since 1961 .

Shipping accuracy, short lead times, and complete customer satisfaction are company

credos that have enabled Wellborn to grow into a US$150 million organization and expand

its employee base to 1,800 . After implementing SAP® software the company called on the

SAP® Business Process Performance Optimization service to improve its system

performance and reduce periodend closing times .

sAp® Business process performance optimization Accelerates period-end Closing at wellborn

144 145

maximizing Value

1–199 �00–499500–999

1,000–2,500

144 145

Name•Wellborn Cabinet Inc.


Industry•Mill products – cabinetry

Employees•1,800

Web Site•www.wellborn.com

Solution and Services•SAP® Business Process

Performance Optimization service

Implementation Partner•SAP Active Global Support

•Reduced size and growth of database and improved system performance, reducing periodend closing time by 75%

•Enabled quick access to reports, improving operational decision making

•Enhanced productivity and efficiency of accounting staff

146 147146 147


sAp® software helps Xianglu petrochemicals manage information, material, and Capital and improves financial performance

Although Xianglu Petrochemicals (Xiamen) Company is a relative newcomer to the Asian

chemicals industry, it made quite an impact when it opened the largest pure terephthalic

acid (PTA) production line in the world in a massive facility in Fujian Province’s port city of

Xiamen . PTA is in high demand within the global economy, but it is considered a commodity,

so the company depends on process improvements, cost savings, and rapid response to

market opportunities to succeed . Xianglu Petrochemicals decided to replace its information

silo legacy systems with an integrated SAP® software solution and quickly achieved

improvements in process efficiency, business performance, and customer satisfaction .

146 147

maximizing Value

1–199 �00–499500–999

1,000–2,500

146 147

Name•Xianglu Petrochemicals

(Xiamen) Company

Location•China


Employees•1,800

Web Site•www.xmxl.com

Solutions and Services•SAP® software (now available

in the mySAP™ ERP application)•SAP NetWeaver® Business

Intelligence component


Implementation Partner•Digital China

•Reduced the time required to prepare monthly closing reports from 8 days to between 1 and 2 days

•Achieved access to realtime, accurate information, which supports strategic decision making

•Achieved new levels of collaboration, visibility, and cooperation throughout the company

•Has better materials management, resulting in reduction of stocks and faster throughput

•Succeeded in enhancing financial performance

148 149

148 149

Customer Quotes

the fACts speAK for themselVes, And so do our Customers.

150 151150 151

“Our SAP software implementation has been a huge success . The resulting integrated system and improved IT infrastructure have created the platform we need to move to the next generation .”K. K. Mahapatra, General Manager IT, ABP Pvt. Ltd. Page 98

“We chose SAP [software] because we wanted to run the world’s bestinclass, most stable and reliable platform, tailored for our industry and scalable enough to cope with our future development .”Mr. Nelson Fu, General Manager, Ace Plastics Co. Limited Page 100

“SAP helped us perform the technological update and set our forwardlooking vision, and allowed our corporation to concretely meet its bottom line .”Biagio Caetano, CIO, Adubos Trevo S.A. Page 7�

“The qualified mySAP AllinOne partner solution was a perfect fit . SAP is the gold standard in aerospace and defense, and the company has a strong global presence .”

Dave Currence, Chief Information Officer, Aerospace Products International Inc. Page 50

“Annin is considered a small business, but we are now able to ship WalMart outbound shipments with RFID tags . This shows that we are a serious vendor and that we want to be a toprated supplier with 100% shipment accuracy .” Carter Beard, VP of Manufacturing and Business Systems, Annin & Co. Page 74

150 151150 151

“SAP offered a powerful solution that was proven in other municipalities around the country . We could see it had the functions to take our county into the future .”Janet Kennedy, Director of Finance, Arapahoe County, Colorado Page 10�

“With SAP software, we can consolidate information into a more unified, userfriendly view; plus, employees clearly appreciate the simpler processes and data displays .”Ron Moses, Project Manager, Customer Relationship Management, Arctic Cat Inc. Page 104

“SAP offered the best capability, a competitive price, global credibility, references, and an integrated solution with opportunity for enhancement and growth .”Jan Orsuliak, Managing Director, Avex Production Page 5�

“SAP Best Practices allowed us to reduce our risk and cost and create a standalone company in a record period of time .”Ken Greatbatch, Chief Financial Officer, AZ Electronic Materials Page 76

“With the implementation of mySAP ERP, we replaced our old selfdeveloped system, optimized our business processes, and are now prepared for future challenges in our properties management .” Peer-Jörg Langkrär, IT Manager, Bielefelder Gemeinnützige Wohnungsgesellschaft mbH Page 1�

“Just based on the fact that our accounting software is talking to our LIMS software – based on the efficiency gain alone – we can pay for the SAP Business One application in two years .”Trevor Nysetvold, President, BioVision Seed Labs Page 14

“We are now clearly seeing the IT and business possibilities that the SAP platform is providing to help differentiate our business to our customers .”

Jean-Michel Adant, General Manager, Brutélé Page 54

“Flexible and reliable royalty accounting based on a futureproof IT structure is crucial for the services we want to offer our authors .”Mr. Reinhard Strunk, Head of Accounting and Controlling, C.H. Beck oHG Page 106

“Many ERP systems can provide early wins, but consider the value an ERP partner is going to bring you over the next decade or two .” Greg Wilson, Senior Vice President and CIO, CentiMark Corporation Page 108

“We knew SAP would be here for the long term, and that the business practices embedded in SAP’s solutions could be adapted well to support Cervecería .”Ricardo Jansen, Vice President of Operations, Cervecería Nacional Page 110

15� 15�

“We knew that SAP would provide us with the credibility in the market, as well as the capabilities and scalability we’d need for future diversification .” Gary Kitchen, Chief Executive Officer, Chordus Inc. Page 16

“With SAP software we have a single integrated system that delivers critical data in real time . . . I anticipate that we’ll continue to grow with SAP for years to come .” Bob Cheney, Director of IT, Cole Haan Page 11�

“The open architecture of SAP NetWeaver and broad capabilities of mySAP CRM support our vision for continued business success . The solutions work as promised and deliver an impressive ROI .”Bhushan Parikh, Enterprise Application Manager, Credence Systems Corporation Page 114

“[The qualified] mySAP AllinOne [packaged solution] has enabled DATASENSOR to implement our patented Dyban method of lean manufacturing, which has dramatically improved customer service levels and reduced supply chain costs .” Enzo Fei, General Manager, DATASENSOR SpA Page 18

“Our ROI on SAP software is over 50% each year . We have seen a payback, frankly, in just the 18 months since our original investment .”Doug Greenstein, CFO, Ditan Corporation Page �0

15� 15�

154 155

“From a small company with just a few employees to a company with real industry clout, we’ve depended on SAP to help us grow and meet our goals .”Eric Bloom, Vice President of Information Technology, Endo Pharmaceuticals Inc. Page 78

“mySAP Business Suite is the basic building block that’s needed to accommodate our global growth . Simply put, without SAP, we couldn’t grow as rapidly as we expect to .”

Mark Fidler, Corporate Controller, Evergreen Solar Inc. Page ��

“SAP Business One is more than just a cost saver – it’s an absolute essential for doing business .”

Lou Giovannone, Group Controller, Fagerdala USA Page 56

“Daily benefits have been visible since we implemented SAP software . Simply put, production and sales costs are lower, and we are able to allocate internal resources more efficiently .” Vladimír Horvath, General Manager, FEND a.s. Page 116

“Today, a midsized company has very complex business processes, and I think that SAP software is designed for complex solutions .”Timo Wasielewski, IT Manager, Fr. Jacob Söhne GmbH & Co. Page 58

154 155

“We evaluated a number of competitive solutions, but SAP was the only company that could offer the required combination of strong logistic functionality and optimum integration .”Arjen Kuneman, Director of Solutions and Business Development, Geodis Vitesse Holding B.V. Page 1�0

“We would not have been able to grow our business without the SAP solutions .”

Suresh Ketha, CEO, Global Enterprise Management Solutions Inc. (GEMS) Page �4

“The openness of the SAP NetWeaver technology platform ensures that our systems will support our international expansion well into the future .”Don Brekke, Vice President of Information Technology, Greenheck Page 1��

“We have a global and scalable system that is adaptable as needed . The SAP solution was definitely a key enabler in allowing us to achieve our objectives within a fastgrowing environment .” Olimpio Rey Cordo, Director of IS, Grupo Mahia Page 80

“Seamless integration of frontoffice software with our inventory management software enabled us to increase our inside sales productivity by 15% .”

Maik Rehfeldt, CEO, HANSAmed Limited Page �6

156 157156 157

“Even though companies are in the midmarket, they have aspirations to grow . That’s certainly our case . You want a solution like mySAP ERP because it’s going to support that .”

Rob Ludwig, CIO, Heads and Threads International LLC Page 60

“The power and breadth of SAP functionality is unequalled, and SAP clearly understands our requirements for highquality, highperformance IT solutions .”Simon Fournier, VP of IT, Héma-Québec Page 1�4

“SAP differentiators include multiple currency and language support, scalability, and realtime integration of logistics and accounting .”Seo-jin Chung, VP, Overseas Business Division, Hwashin Co. Ltd. Page 8�

“By upgrading to mySAP ERP 2005, INCM is now prepared to respond not only to the new requirements of the government’s technology plan, but also to internal requests, such as the implementation of electronic invoicing and business intelligence .”

António Manuel Martins da Cruz, SAP Specialist, Imprensa Nacional-Casa da Moeda, S.A. Page 1�6

“The SAP software part was easy because all the integration points were already there .”Brendan Barry, Project Manager, OneArch Consulting (Pty) Ltd, about the implementation at International Tap Distributors Page �8

156 157156 157

“We wanted a software provider committed to being the ‘best of the best’ and taking the product to the next wave .”Don Brown, Senior VP of Human Resources, Intervoice Inc. Page 84

“With aggressive business goals, we needed a software solution that Kean’s wouldn’t outgrow in 3 years’ time, but would grow and expand with us . We believe that SAP Business One is that solution .”Matt Hickman, Owner and President, Kean’s Pump Shop Ltd. Page �0

“We have established a very lean, effective communication procedure between our two plants . Among other things, we have eliminated the need to manually process between 100 and 150 invoice items a week .”Jochen Cibis, CFO, Interfaba GmbH (KISSLING Elektrotechnik GmbH & Co. KG’s Internal IT Service Provider) Page 6�

“SAP [software] was ultimately deemed to be a better longterm investment due to its ability to grow with our company .”Dan Slattery, Vice President and CFO, Morgan Foods Page 88

“SAP software has been – and continues to be – an effective change agent for us, facilitating business transformation and helping us to prepare for the challenges and opportunities associated with the globalization of the Indian economy .”Sanjay Mittal, CIO, Navin Fluorine International Limited Page 90

158 159158 159

“We are looking to expand our global presence with retailers around the world, developing an infrastructure that is scalable and will give us competitive advantage in any world market .”Eric Moen, President and CEO, Pacific Coast Feather Company Page 1�8

“Had we not implemented SAP for Automotive . . . we could not have diversified, restructured, and expanded our business to take advantage of the more open market .”

Sergio Drago, Cofounder and Joint Owner, PadovaStar S.p.A. Page ��

“The mySAP SRM solution is one of the most advanced in the world, and nobody except SAP offered us such a stable system .” Krzysztof Zalewski, Manager, Polish Security Printing Works PLC Page 1�0

“The ERP project helped us not only realize information process automation, but also improve working conditions and transform our practices .”

Jin Lei, Vice General Manager, Qingdao Jinhua Industry Group Page �4

“We have saved millions of dollars in operations .” Richard Vandegrift, Vice President, RTI International Metals Inc. Page 1��

158 159158 159

“The integrated solution from SAP has provided us with a platform for growth . In fact, the solution’s robust functionality will extend as far into the future as we want to grow .”

Jeff Schumacher, Vice President and CFO, Schumacher Elevator Company Page �6

“The scalability of the SAP Business One system itself is critical as we have plans to integrate our overseas subsidiaries with the SAP system in Singapore .”

Ms. Jessica Toh, Administrator, Siow Chiang & Company Private Limited Page 40

“SAP Best Practices Baseline Package gives us a solid technology platform and a complete set of solutions that we can build on to add functionality as we grow .” Ingrid Szabóová, CEO, Slovenská Dunajská Konštrukčná a.s. Page �8

“Our numberone issue is exceptional customer service . [The qualified] mySAP AllinOne [partner solution] offers us complete information concerning all aspects of the business relationship to better serve the customer .”

Charlie Tew, CEO, Southern Pump & Tank Company Page 64

“Even though we were small, we found our SAP solution very affordable to acquire . In fact, given our growth plans, we couldn’t afford not to .”

Ron Fish, Controller, Soy Basics Page 4�

160 161160 161

“SAP [software] has truly increased our ability to think and act strategically instead of wasting time on mundane work .”Bob Centa, Corporate Controller, State Industrial Products Inc. Page 1�4

“By enabling a unified view of our product and customer information, SAP [software] has helped us become a more effective global company .”Jim Pall, Vice President of Logistics, Stepan Company Page 1�6

“mySAP CRM enables faster realization of revenue by allowing us to more profitably manage individual client billings .”

Lubov Mehedova, Chief Financial Officer, Sterling Group Page 66

“If we had listened to the people who said enterprise systems are too complicated, too expensive, too fraught with launch problems, we would probably not be where we are today .”

Robert Crumley, Chief Executive Officer, S-Y Systems Technologies America LLC Page 68

“We chose mySAP CRM because we needed modules that can encompass multiple tiers of customers – including the supplier, channel partner, and end user – to give us a view of the complete relationship .”Chris Meiser, Executive VP Operations, Tallard Technologies Inc. Page 46

160 161160 161

“When we started the project, no one on the IT team had any experience with SAP software . We were not only able to learn skills quickly; we can now provide most of the support internally at a very low cost .”Dave S. Marberger, Chief Financial Officer, Tasty Baking Company Page 1�8

“We selected SAP [software] because the solutions have flexibility and full functionality, and because the company has strategic alliances with other firms that we found valuable .” Marie Zanavich, CIO, The United Illuminating Company Page 9�

“SAP [software] has proven its value . It looks like we’ll be working together for a long time .”Jim Jacobson, Director of Information Technology and System Software, Universal Instruments Corporation Page 140

“The SAP consultants did some prep work offsite and when they got here, they were all over the system . I was amazed at what they accomplished in one week .”Gerald Wylie, Director of Information Technology, Wellborn Cabinet Inc. Page 144

“SAP software helps us knit our company together . We’ve eliminated much of the busy work and frustration, and the improved work environment has resulted in a real boost to morale .”Ke Yiping, CIO, Xianglu Petrochemicals (Xiamen) Company Page 146

16� 16�16� 16�

16� 16�

index

16� 16�

Company Name Industry Location Page

ABP Group Media – newspapers and magazines India 98

Ace Plastics Co . Limited High tech – plastic injection tools China 100

Adubos Trevo S .A . Chemicals – fertilizer Brazil 72

Aerospace Products International Inc . (API)

Aerospace and defense – logistics provider United States 50

Annin & Co . Consumer products – flags United States 74

Arapahoe County, Colorado Public sector – local government United States 102

Arctic Cat Inc . Automotive – recreational vehicles and accessories

United States 104

Avex Production Industrial machinery and components – electronic components

Slovakia 52

AZ Electronic Materials Chemicals – electronic materials Luxembourg 76

Bielefelder Gemeinnützige Wohnungsgesellschaft mbH (BGW)

Professional services – real estate development

Germany 12

BioVision Seed Labs Chemicals – agriculture Canada 14

Brutélé Telecommunications – fixed broadband services

Belgium 54

164 165164 165


C .H . Beck oHG Media – newspaper and magazines Germany 106

CentiMark Corporation Engineering, Construction and Operations – roofing

United States 108

Cervecería Nacional Consumer products – beverages Panama 110

Chordus Inc . Logistics service providers – travel and transportation

United States 16

Cole Haan Consumer products – footwear and apparel United States 112

Credence Systems Corporation High tech – automated test equipment United States 114

DATASENSOR SpA High tech – OEM test and instrument equipment

Italy 18

Ditan Corporation Logistics service provider – retail distribution

United States 20

Endo Pharmaceuticals Inc . Life sciences – pharmaceuticals United States 78

Evergreen Solar Inc . High Tech – manufacturing United States 22

Fagerdala USA Chemicals – plastic foam products United States 56

FEND a .s . Consumer products – food Slovakia 116

Fr . Jacob Söhne GmbH & Co . Mill products – fabricated metal products Germany 58

General Pants Company Retail – apparel Australia 118

Geodis Vitesse Holding B .V . Logistics service providers – travel and transportation

Netherlands 120

164 165164 165


Global Enterprise Management Solutions Inc . (GEMS)

Professional services – business services United States 24

Greenheck Manufacturing – air equipment United States 122

Grupo Mahia Engineering, construction and operations – construction

Spain 80

HANSAmed Limited Life sciences – pharmaceuticals Canada 26

Heads and Threads International LLC Industrial machinery and components – industrial fasteners

United States 60

HémaQuébec Healthcare – health services Canada 124

Hwashin Co . Ltd . Automotive – parts manufacturer Republic of Korea 82

Imprensa NacionalCasa da Moeda, S .A . Media – publishing and mint Portugal 126

International Tap Distributors Retail – wholesale faucets and accessories South Africa 28

Intervoice Inc . High tech – prepackaged software United States 84

Kean’s Pump Shop Ltd . Utilities – water supply Canada 30

KISSLING Elektrotechnik GmbH & Co . KG

Automotive – electronics Germany 62

MartinBaker Aircraft Company Limited Aerospace and defense – manufacturing United Kingdom 86

Morgan Foods Consumer products – food United States 88

Navin Fluorine International Limited Chemicals – specialty India 90


Pacific Coast Feather Company Consumer products – house furnishings United States 128

PadovaStar S .p .A . Automotive – automotive sales Italy 32

Polish Security Printing Works PLC Public sector – federal government Poland 130

Qingdao Jinhua Industry Group Automotive – equipment China 34

RTI International Metals Inc . Mill products – steel works United States 132

Schumacher Elevator Company Industrial machinery and components – elevators

United States 36

SDK Slovenská Dunajská Konštrukčná a .s .

Engineering, construction, and operations – ship building and repair

Slovakia 38

Siow Chiang & Company Private Limited Consumer products – fishing equipment Republic of Singapore 40

Southern Pump & Tank Company Retail – industrial machinery and components United States 64

Soy Basics Consumer products – candles United States 42

State Industrial Products Inc . Chemicals – specialty United States 134

Stepan Company Chemicals – specialty United States 136

Sterling Group Professional services – consulting Russia 66

SupplyOn AG Automotive – procurement services Germany 44

SY Systems Technologies America LLC Automotive – supplier United States 68

Tallard Technologies Inc . High tech – telecom, network, and broadcast equipment distributor

United States 46

166 167


Tasty Baking Company Consumer products – food United States 138

The United Illuminating Company Utilities – gas and electric United States 92

Universal Instruments Corporation Industrial machinery and components – industrial machinery

United States 140

Vitens N .V . Utilities – water Netherlands 142

Wellborn Cabinet Inc . Mill products – cabinetry United States 144

Xianglu Petrochemicals (Xiamen) Company

Chemicals – specialty China 146

YAPP Automotive Parts Co . Ltd . Automotive – fuel systems China 94

166 167

glossary

cost-benefit analysis

A comparison of the project costs versus the projected benefits, analyzing the positive (benefits) and negative (costs) cash flows for the project .

intangible benefits

Strategic benefits that cannot be quantified reliably into absolute monetary terms . Key performance indicators are used to quantify the intangible benefits (for example, improved customer service) .

internal rate of return (IRR)

The interest rate that makes the net present value of a project equal zero . The IRR calculation estimates the return from the project as an interest rate calculation by analyzing the costs and when they occur, compared to the benefits over time .

key performance indicator (KPI)

The empirical data points that indicate how well or how poorly an entity is performing against preset goals and objectives . KPIs are used to quantify the intangible benefits derived from a project . These metrics are used as a gauge to determine if specific project goals have been met .

168 169

net present value (NPV)

The sum that results when the discounted value of the expected costs of an investment are deducted from the discounted value of the expected returns . The NPV benefit is a calculation that measures the net benefit of a project in today’s dollar terms .

payback period

The time needed to recoup the cost of an investment . The payback period is the ratio of the initial investment (that is, cash outlay, regardless of the source of the cash) to the annual cash inflows for the recovery period .

return on investment (ROI)

A proposed project’s net gain divided by its total costs . In a formula, this can be represented as: ROI = cumulative net benefit/total costs . When calculated, ROI is represented as a percentage demonstrating the value of the investment, comparing costs to net benefits .

tangible benefits

Benefits that can be quantified reliably into absolute monetary terms . They typically include productivity improvements, cost reductions, or revenue improvements (for example, US$2M increase in sales) .

168 169

170 171170 171

sources

Page Company Name Source Document Title Produced By

Date MM/YYYY

Publication ID

98 ABP Group ABP Group: SAP® R/3® Software and SAP for Media Pay for Themselves in 3½ Years

SAP 06/2006 50079882

100 Ace Plastics Co . Limited

Ace Plastics Co . Ltd . SAP 06/2005 none

72 Adubos Trevo S .A . One of Brazil’s Largest Fertilizer Companies Automates Key Production Processes with SAP® Software for Enterprise Resource Planning and Enlists the Help of SAP Consulting

SAP 03/2005 50073274

50 Aerospace Products International Inc . (API)

Aerospace Products International Inc .: Midsize Aerospace Parts and Logistics Provider Fuels Expansion with Qualified mySAP™ AllinOne Partner Solution

SAP 10/2006 50081610

74 Annin & Co . Annin & Co: Leading Flag Manufacturer Implements SAP® RFID Technology for Rapid Compliance with WalMart Requirement

SAP 09/2005 50076023

102 Arapahoe County, Colorado

Arapahoe County, Colorado SAP Value Engineering

07/2006 50080245

104 Arctic Cat Inc . mySAP™ Customer Relationship Management Drives Arctic Cat Support Center for Dealers

SAP 10/2005 50067438

170 171170 171

Page Company Name Source Document Title Produced By Date MM/YYYY

Publication ID

52 Avex Production SAP® Consulting Implements mySAP™ ERP at 60% Savings Using SAP Best Practices Baseline Package Offering

SAP 07/2005 50075457

76 AZ Electronic Materials AZ Electronic Materials: AZ Picks SAP® Best Practices to Beat Tough Deadline and Reduces Inventory in First Year by €12 Million

SAP 07/2006 50080508

12 Bielefelder Gemeinnützige Wohnungsgesellschaft mbH (BGW)

Special Study: SAP ERP Simplifies Real Estate Administration at BGW

IDC 12/2005 none

14 BioVision Seed Labs SAP® Business One Helps Small Canadian Company Integrate Its Laboratory Information Management System with Accounting and Invoicing Processes

SAP 07/2005 50075159

54 Brutélé Brutélé to Realize 26% IRR on its mySAP CRM Investment . CRM ROI Review, Volume 4/Number 2

Peppers & Rogers

12/2005 50077224

106 C .H . Beck oHG C .H . Beck will Achieve an ROI of 56% on its mySAP™ CRM Investment . CRM ROI Review, Volume 4/Number 5

IDS Scheer AG 12/2005 50077229

17� 17�17� 17�


Date MM/YYYY

Publication ID

108 CentiMark Corporation LongTerm Commitment to SAP Pays Off SAP 01/2006 50077725

110 Cervecería Nacional mySAP™ Supply Chain Management at Cervecería Nacional

SAP 04/2004 50067705

16 Chordus Inc . mySAP™ AllinOne at Chordus SAP 08/2003 50064383

112 Cole Haan mySAP™ ERP Financials Helps Footwear Manufacturer Streamline Business, Reduce Costs

SAP 12/2004 50071477

114 Credence Systems Corporation

SAP NetWeaver™ and mySAP™ Customer Relationship Management Help Automated Test Equipment Manufacturer Reduce Costs, Streamline Operations, and Keep Customers Satisfied

SAP 10/2004 50070981

18 DATASENSOR SpA Case Study: SAP Enables Datasensor’s “Good to Great” Lean Transformation

ARC Advisory Group

01/2006 none

20 Ditan Corporation Ditan Corporation SAP 09/2006 50080904

78 Endo Pharmaceuticals Inc .

Endo Pharmaceuticals: A Small but Growing Pharmaceutical Company Uses SAP® Software as a Solid Foundation for Growth

SAP 09/2005 50076339

22 Evergreen Solar Inc . Rapid Implementation of mySAP™ Business Suite Supports Global Expansion and Eases Regulatory Compliance

SAP 10/2006 50080744

17� 17�17� 17�


Date MM/YYYY

Publication ID

56 Fagerdala USA Young Company Uses the Microship Qualified Partner Solution Based on SAP® Business One to Consolidate Dispersed U .S . Operations

SAP 01/2006 50077560

116 FEND a .s . Special Study: SAP ERP Reduces Production and Sales Costs at FEND

IDC 01/2006 none

58 Fr . Jacob Söhne GmbH & Co .

Jacob Pipe Systems SAP 09/2006 50080957

118 General Pants Company ROI Case Study: General Pants Company Frost & Sullivan

12/2005 none

120 Geodis Vitesse Holding B .V .

Putting New Logic into Logistics: SAP® Software Helps Company Reduce Costs, Boost Revenue, and Expand Portfolio of ValueAdded Services

SAP 05/2005 50073954

24 Global Enterprise Management Solutions Inc . (GEMS)

Global Enterprise Management Solutions (GEMS): Big Dividends for Small Professional Services Provider Using SAP® Software

SAP 11/2004 50071338

122 Greenheck Greenheck SAP Value Engineering

11/2006 50081943

80 Grupo Mahia mySAP™ AllinOne At Grupo Mahia SAP 04/2004 50068168

26 HANSAmed Limited HANSAmed SAP 09/2006 50081190

60 Heads and Threads International LLC

Heads and Threads Uses the mySAP™ ERP Solution to Power Its Rapid Growth

SAP 08/2005 50075863

174 175174 175


Date MM/YYYY

Publication ID

124 HémaQuébec SAP Helps HémaQuébec Keep Its HighQuality Fractionated Blood Products in Circulation

SAP 02/2005 50072521

82 Hwashin Co . Ltd . Korean Automotive Industry Leader Turns to mySAP™ Business Suite to Reduce Costs and Improve Efficiency Levels of Its Manufacturing Process

SAP 09/2004 none

126 Imprensa NacionalCasa da Moeda, S .A .

Imprensa Nacional Casa Da Moeda (INCM)

SAP 11/2006 50082044

28 International Tap Distributors

International Tap Distributors: Easy Integration of Core SAP® Software Makes South Africa’s First Fully Automated Warehouse a Success

SAP 11/2006 50082144

84 Intervoice Inc . Intervoice SAP Value Engineering

09/2006 50080844

30 Kean’s Pump Shop Ltd . Kean’s Pump Shop SAP 08/2006 50080703

62 KISSLING Elektrotechnik GmbH & Co . KG

Kissling Elektrotechnik: Midsize Supplier of Relay Controllers and Switching Devices Gains a Competitive Advantage with the SAP NetWeaver® Platform

SAP 03/2006 50078493

86 MartinBaker Aircraft Company Limited

Case Study: SAP Propels MartinBaker to High Performance Manufacturing

ARC Advisory Group

05/2005 none

88 Morgan Foods mySAP™ AllinOne at Morgan Foods SAP 12/2003 50066757

90 Navin Fluorine International Limited

Navin Fluorine: mySAP™ ERP Prepares Enterprise for the Globalized Marketplace and Delivers Unexpected Financial Benefits

SAP 11/2006 50082141

174 175174 175


Date MM/YYYY

Publication ID

128 Pacific Coast Feather Company

Pacific Coast Feather to Realize 20% IRR on its mySAP™ CRM Investment . CRM ROI Review, Volume 4/Number 3

Peppers & Rogers

12/2005 50077221

32 PadovaStar S .p .A . PadovaStar: SAP for Automotive Deployment Helps Standardize Systems and Processes to Accelerate Dealership’s Growth and Profitability

SAP 12/2006 50082286

130 Polish Security Printing Works PLC

mySAP™ Supplier Relationship Management Provides Basis For Electronic Procurement Platform

SAP 05/2005 50073946

34 Qingdao Jinhua Industry Group

SAP® Business One Helps Solve Family Management Problems

SAP 04/2006 50078993

132 RTI International Metals Inc .

SAP® for Industrial Machinery & Components at RTI International Metals, Inc .

SAP 02/2004 50067614

36 Schumacher Elevator Company

Schumacher Elevator Company SAP Value Engineering

11/2006 50081600

38 SDK Slovenská Dunajská Konštrukčná a .s .

Slovenská Dunajská Konštrukčná: SAP® Best Practices Baseline Package Puts SDK on the Fast Track to Solving Critical Business Challenges

SAP 04/2006 50078989

40 Siow Chiang & Company Private Limited

Siow Chiang & Co Pte Ltd: Siow Chiang Casts Its Net Wider With SAP® Business One

SAP 08/2005 none

176 177176 177


Date MM/YYYY

Publication ID

64 Southern Pump & Tank Company

SPATCO Implements a mySAP™ AllinOne Solution in 16 Weeks to Beat the Competition in Customer Service

SAP 10/2003 50065380

42 Soy Basics Soy Basics: The Sky’s the Limit with mySAP™ Business Suite Solutions

SAP 12/2006 50078211

134 State Industrial Products Inc .

mySAP™ AllinOne at State Industrial Products

SAP 07/2004 50069148

136 Stepan Company Stepan Company: Succeeding in the Chemical Industry

SAP 11/2004 50071113

66 Sterling Group Sterling Group achieves 74% IRR on its mySAP™ CRM investment . CRM ROI Review, Volume 3/Number 1

Peppers & Rogers

02/2004 50068499

44 SupplyOn AG SAP NetWeaver™ at SupplyOn SAP 03/2005 50073556

68 SY Systems Technologies America LLC

SY Systems Technologies: Using SAP® Software to Stay in Step with Innovation, Growth, and the Customer

SAP 08/2005 50075920

46 Tallard Technologies Inc .

Tallard to Realize 144% IRR on its mySAP CRM Investment . CRM ROI Review, Volume 4/Number 4

Peppers & Rogers

12/2005 50077226

138 Tasty Baking Company Tasty Baking: Transforming the Baked Goods Business with mySAP™ ERP

SAP Value Engineering

06/2006 50079978

176 177176 177


Date MM/YYYY

Publication ID

92 The United Illuminating Company

SAP® for Utilities at United Illuminating: Transforming an Electric Utility in an Evolving Regulatory Environment

SAP 01/2006 50077582

140 Universal Instruments Corporation

Universal Instruments Corporation Uses SAP Software to Overhaul Its Business Processes – and Uncovers Surprising New Benefits

SAP 07/2005 50075247

142 Vitens N .V . SAP® Solutions Help Three Merging Companies Create a Common IT Infrastructure for Future Growth and Success

SAP 09/2005 50076080

144 Wellborn Cabinet Inc . Wellborn Cabinet: SAP® Business Process Performance Optimization Accelerates PeriodEnd Closing

SAP 02/2006 50078117

146 Xianglu Petrochemicals (Xiamen) Company

Xianglu Petrochemicals – Improved Flow of Information, Material, and Capital

SAP 01/2006 50077408

94 YAPP Automotive Parts Co . Ltd .

mySAP™ ERP and SAP® for Automotive: Improve Operations at Yangzhou YAPP Auto Plastic Parts Company

SAP 05/2005 50074411

www.sap.com/contactsap

50 08� 760 (07/01) © �007 by SAP AG. All rights reserved. SAP, R/�, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. Printed on environmentally friendly paper.These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies (“SAP Group”) for infor-mational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

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