Enhancing Global Cisco Collaboration

Vyopta Collaboration Series: The Science Behind

Greetings!

Jacob BorgesonProduct Marketing

Regan EarlCollaboration Architect

AgendaMigration Challenges

Abbvie’s Story - Company Overview - Challenge - Solution - Results - Lessons Learned

Q&A

Shortcut!

To Migrate or Replace?Goals?Resources? - Budget - Infrastructure - Facilities - Personnel (support, implementation, design) - Partners (Reseller, Integrators)Planning Process

Last decade: Executive ConferencesOld Goals: Reduce Travel, Enable Executives• Legacy – expensive,

labor intensive, scheduled, separate network

• Not very interoperable, hard to integrate

• Separate tools for modes of communication

Modern CollaborationNew Goals: Increase Productivity, Enable Everyone• Pervasive – mobile, desktop,

external.• Unified interface – join how you

like, self-service.• Easy and Inexpensive.• Virtual or cloud: easily scale as

you need.

Upgrade w/ Partne

rs

Upgrade

solo

Replace with Partne

rs

Rip and

Replace Solo

Personnel& Money

Infrastructure& Endpoints

Migration Cons: - Integration Challenges - Efficiency (cost/user) - Ease of Use (overhead)

Rip & Replace Cons: - Deployment - Cost and Planning - Training and onboarding

AbbvieResearch-driven, biopharmaceutical company.Spun out of Abbott Labs in 201328,000 Employees in 70+ Countries

30+millionPatients in 170+ countries

treated by Abbvie Medicines

$22.8 B2015 Revenue

21Research and manufacturing facilities

$3.6BR&D Spend

20New drugs pending approval by 2020

A Short History of Abbvie1. Spun off Abbott Labs in 2013.

• Inherited 125 year old company systems and infrastructure.

2. Directed to “move like a startup.”• Had to move fast, yet Collaboration is not priority #1.

3. Video was a white-glove, executive-only function.• Small team for scheduling and support.

Goals for Collaboration1. Reduce Travel

• Cost and time; especially international

2. Simplify• “Start with customer experience and work backwards to the technology.” – Steve Jobs• Single pane of glass for users

3. Enable Innovation• Better communication between partners, labs, clinics, doctors, and patients

4. Enable every employee to use all forms of communication• Should be as easy as picking up your phone

Challenge 1: Inheriting legacy components

• Network:• Large, diverse• Token Ring!• Type 1 cabling

• Endpoints:• Some old MXP1700 and others

• Users:• Not experienced at video or

collaboration

Challenge 2: Move Quickly

• First, gather all user needs accurately.

• Difficult to accurately gauge network capabilities.

• Need data to uncover the true story of what is happening to fix problems.

• Finding gaps and overlaps in interoperability

Challenge 3: Single or Multi-vendor?• Many, many choices to make

• What to keep, what to replace?• What works with my network? What do I need to improve?• How to quickly onboard users?

• Multiple vendors offer a confusing array of solutions – challenge to figure out overlap.

• One vendor in order to minimize variables.

The Solution• Cisco TP, Call Manager, Jabber and WebEx

• Move faster with one point of contact• All the features needed for most use

cases• Excellent technical and adoption support

• Need for simple reporting that covered all platforms

• Accurate reporting• Real time monitoring• Alerts• Manage capacity and adoption easily

ResultsDeployed 3 New PlatformsAdded 500 New HW Endpoints4000 JabberVideo users

Vyopta Impact:1. If you cannot measure

it, you cannot manage it.

2. Data driven decisions; executives, expansion, purchsasing.

3.    Got Proactive.Saved $3M & 85K hours for international travel in 2016

Lessons Learned:1. KISS: Keep it Simple…less is more.2. Know your Use Cases AND your Users.

• Not everyone needs every feature.3. Minimize variables: stick with stuff that you

know works together.4. Make Adoption Fun.

• First class documentation & training.5. Stress test the network before growth.

• Collaboration is only as good as the network it uses.

Improve Quality

Optimize Resources

Real time monitor and alerts to identify/resolve issuesAnalytics to track and diagnose past performance

Adoption: analytics to identify growth opportunities Utilization: insights to optimize resource allocationCapacity: data to improve investment decisions

Unified View Powerful, intuitive, easy to use multi-vendor monitoring

vAnalytics from Vyopta

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