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The SistemaPiemonte portal experience
Content Industries & Broadband Economics
Montpellier, 22/11/05
Claudia RossatiCSI-Piemonte
22/11/2005 Claudia Rossati Content Industries & Broadband Economics
The SistemaPiemonte portal experience
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CSI-Piemonte (Consortium for Information Systems) was founded by
the Piedmont Region, the University of Turin and the Polytechnic of Turin in
1977 with the aim of promoting the modernization of local administration by
using the most advanced information and IT-based tools to create
information services and systems.
CSI-PIEMONTE (www.csi.it):
52 Consortium members: including municipalities, local health bodies, hospitals, etc.
9 office locations in Piedmont
over 1,000 employees
22/11/2005 Claudia Rossati Content Industries & Broadband Economics
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Piedmont Region
The provinces: (District Council) Torino, Cuneo, Asti, Alessandria, Vercelli, Novara, Biella, Verbania
Municipalities: there are 1.206 municipalities
22/11/2005 Claudia Rossati Content Industries & Broadband Economics
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What is the ‘Sistema Piemonte’ portal?
Sistema Piemonte was set up as a regional portal and “virtual reference
desk” for Public Administration (PA) in Piedmont
(the 3 reference bodies are: the Piedmont Regional Authority, the Province
of Turin and the Municipality of Turin)
The project is subscribed by 102 Municipalities, 8 Provinces, and the
Region of Piedmont
It responds to the need to improve relations between the PA and citizens
and companies, aiming for greater transparency and efficiency while
promoting Piedmont’s PA as an “integrated system”.
It is a privileged access point to the services directly supplied by the
departments of the Public Administration to citizens and companies, a
computerised front-office with the ambition of streamlining the procedures for
interactions between citizens and Public Administration.
22/11/2005 Claudia Rossati Content Industries & Broadband Economics
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Sistema Piemonte numbers
77 total services 20 thematic areas
4300 registered users
mag-04
giu-04
lug-04
ago-04
set-04
ott-04
nov-04
dic-04
gen-05
feb-05
m ar-05
apr-05
mag-05
giu-05
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ago-05
set-05
ott-05
regis tered users
0
500
1000
1500
2000
2500
3000
3500
4000
4500
Growth in regis trations from 2004 to today
22/11/2005 Claudia Rossati Content Industries & Broadband Economics
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7Dati aggiornati al 30/06/2005
Visited pages
October 2003 – October 2005
Sistema Piemonte numbers
Vis ited pages www.s is tem apiem onte.it Oct 2003 - Oct 2005
0
500.000
1.000.000
1.500.000
2.000.000
2.500.000
3.000.000
ott-03
nov-03
dic-03
gen-04
feb-04
m ar-04
apr-04
m ag-04
giu-04
lug-04
ago-04
set-04
ott-04
nov-04
dic-04
gen-05
feb-05
m ar-05
apr-05
m ag-05
giu-05
lug-05
ago-05
set-05
ott-05
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Platforms and infrastructures
Piedmontese Region, promoter of Sistema Piemonte realized:
Certification and identification platform (Digital identity) Payment Platform E-procurement platform E-learning platform Server farm Application farm Call center
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Access to the services is made easier by the use of a contents page where the services are grouped from different perspectives, such as:
A list organised by area of interest in alphabetical orderA list organised by the life events of citizensA list organised by company eventsA search engine within the site
Access to the services
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The thematic channels
The thematic channels of Sistema Piemonte are actually highly specialised, themed portals. They provide services for specific, regular users, which could potentially increase the catchment area of the entire portal.
In fact, citizens can make use of the services of different channels: those who pay “ICI online” (Council Tax) can also get information about their family doctor.
The reference users of Sistema Piemonte are synergically related to the users of the subject channels, and this allows an authentic virtuous circle to be established.
Within the Sistema Piemonte framework, they share a common infrastructure: the registration and authentication system, the search engine, the payment engine, newsletters for specific areas of interest and, lastly, a consolidated identity of the Public Administration for citizens and companies.
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The health channelTarget: citizens and companies (pharmacies,
hospitals,doctors, etc.)
Services:
Medical directories medical dictionary guide to servicesmedical card services and facilities
ForthcomingAbilities passport Screening of female tumours and tumours of the colon Oncological network VaccinationsOption for changing doctor Prosthetic medicine extensionHospitalisation, hospital, emergency and
primary prevention facilitiesPharmacies
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Target: citizens and companies (farmers’ cooperatives, intermediaries, etc.)
Services: Hunting registry Allocation of fuel at subsidised pricesRural development planPotential wine production managementPhytosanitary permitsAgronomic use and fertilization plansAgrichimRAM (AgroMeteological Network) -
Mechanical Shelters (Region)RAM – Mechanical Shelters
(Organisations)RAM – Location of measurement stationsGlossary and thesaurus for agricultureWildlife Hunting Institutes and Reserves
The agriculture channel
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The environment channelTarget: citizens and companies (pollutant-emitting companies, etc..)
Focus:This channel offers an information service for environmental topics. The “air quality” service is of particular importance. It provides access to a visual consultation with information on the daily air quality throughout the region.
ServicesNew section dedicated to water (Water quality, sewerage systems)
VIA – Environmental Impact Evaluation: information section which shows the allocation of works subjected to this evaluation (e.g. the works for the Olympics).
Nature Databanks: database of flora and fauna monitoring carried out in Piedmont
Catalogue of environmental information: instrument providing information about the environment.
Air quality: display of data regarding nitrogen dioxide
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The craft channel
Target: citizens and craft business
Focus: The craft showcase service has proved to be particularly appreciated. It is made up of about 360 displays, 100 of which were new in 2005.
Services:Craft wanted/offeredCraft businesses yellow pagesDirectoryStarting a craft companyCraft excellence Tax concessions and online financing
requestsThe Region answers
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The schools channel
Target: citizens, companies and industry professionals, teachers and school staff
Focus:The QUESCO school survey is highly
used.
In 2005: Right to education School calendar QUESCO school survey Global Service – Agreement and
Contracts - Web hosting – mail boxes – schools’ email address book
School construction.
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The monitoring units
MONITORING UNITS
Target: citizens, the world of research, companies
Tourism Monitoring Unit The Piedmont Region’s instrument for
evaluating tourism flows. Data available starting from 1991.
Piedmont ICT Monitoring Unit As a strategic project in the Rupar2/Wi-Pie
programme, its objective is to document the process of penetration of ICT into the Piedmont socio-economic system.
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Multichannel services for tourismTarget: citizens, tourists.Multichannel services for tourism: these
services provide information on technologically varied channels
Multi-device portals: palmtop
(www.sistemapiemonte.it/mobile) smartphone
(www.sistemapiemonte.it/mobile) wap (www.sistemapiemonte.it/wap) voice (011 3169995)
Text message services on demand Subscription services Information contents:eventsfacilitiesmuseumsspecial places weathertourist routes
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The need to establish rules is an indispensable condition in order for the Public Administration to unite and communicate on the Internet as single, consistent body.
Management of digital identity
The cost model of the project
Rules for publication of services
The responsibilities of each Authority as regards contents
Editorial and graphic interface guidelines (nomenclature standards,
classification rules, ease of access and use);
The rules of Sistema Piemonte
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Thank you