Empower Your

The Transformative Power of

Culture to Drive Your Business

Michael Waterman, CHG Healthcare Services

2,500 employees

8 offices in six states

$1.4 billion company

2016 #18

2015 #16

2014 #16

2013 #3

2012 #9

2011 #27

2010 #26

1 Identify and live your culture

2 Creatively share your culture

3 Celebrate your people

1 Identify and live your culture

Rock Star tips:

1. Identify your values & culture2. Listen to your people3. Make appropriate changes and

share the news

2 Creatively share your culture

Secured 15 media placements

Rock Star tips:

1. Use internal channels to reinforce your culture

2. Attract and retain your people by sharing your culture externally

3. Invest in storytellers • Video team• Communications team• Street team

3 Celebrate your people

Rock Star tips:

1. Commit to celebrating2. Invest in people and events 3. Appreciate your veterans4. Embrace your rookies

Record-breaking results

.02%Hire rate

5%Acceptance

3.5%Hire rate

71% 73%79%

83%86% 87%

90% 91% 91% 91% 91% 90%

39%

31%29%

23%

24% 20% 22% 21% 21% 23%

17% 16%

2003 2005 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

Satisfaction Turnover EBITDA

Note: Employee satisfaction and turnover metrics are based on third-party survey of all CHG employees. Did not conduct survey in 2004 or 2006.

Engaged employees = increased profits

michaelwaterman1 @mcwaterman