August 26, 09
Belgacom Group keeps companies online. Anywhere, anyhow, anytime.
Enterprise Business Unit | Corporate
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Belgacom Group: your reliable partner
Corporate Social Responsibility • Average of 34 hours training
per employee • 89% of employees follow at least
1 training per year • 1.000 Internet Academy sessions
Green • 100% of energy is from
renewable sources • Waste reduction program (-18%) • Electricity consumption
reduction program • 84% of purchase orders sent
electronically
• Belgian incumbent operator
• Converged offerings Fix, Mobile, IT and International
• International footprint
• Quoted on the Euronext Stock Exchange “BELG”
• Autonomous public sector company
• 50%+ owned by the Belgian State
• Staff of 17.500 people (Q3/2008)
• Turnover 5.978 M Euro in 2008
• Net income 800 M Euro in 2008
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Belgacom’s converged strategy
Belgacom wants to be the preferred provider offering intuitive end-to-end solutions combining fixed and mobile telecom, IT and media, and empowering its customers to master and enrich their professional and private lives
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International presence: Leading ICT integrator in Western Europe
• Leading ICT integrator in Belgium, France & Luxembourg
• 32 affiliates in Western Europe • Global reach through strategic partners
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International presence: Own cross border connectivity platform
• Belgacom Explore
• Belgacom International Carrier Services
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Management within the Belgacom Group
Didier Bellens President & Chief Executive Officer
Grégoire Dallemagne Executive Vice President Strategy
Michel Georgis Executive Vice President Consumer Business Unit
Astrid De Lathauwer Executive Vice President Human Resources
Scott Alcott Executive Vice President Service Delivery Engine
Michel De Coster Executive Vice President Enterprise Business Unit
Ray Stewart Executive Vice President Finance & CFO
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Management within the Belgacom Enterprise Business Unit (EBU)
Michel De Coster Executive Vice President Enterprise Business Unit
Kris Verheye Vice President Corporate Market
William Mosseray Vice President International
Hendrik Van De Velde Vice President Product & Solution Management
Bart Watteeuw Vice President Operational Excellence
Renaud Tilmans
Director Service Delivery Engine
Jean-Michel Courtoy Vice President Small & Medium Market
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Management within the Belgacom EBU Corporate Market
Kris Verheye Vice President Corporate Market
Erik Hendrix Director Specialised Sales & Pre-Sales
Roger Dejaeghere Director Outsourcing
Jan Sonck Marketing Director
Dirk Slachmuylder Sales Director Public, Utilities & Healthcare
Frank De Winde Sales Director Finance, Industry & Media
Pascal Vanswegenoven Director Bid Management & Sales Operations
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Belgacom Enterprise Business Unit Mission
Belgacom is committed to simplify the ICT of its professional customers with quality-guaranteed end-to-end managed solutions
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Belgacom Enterprise Business Unit Ambition
Belgacom will be the leading network-centric ICT service provider in Belgium and a reference in our European footprint
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Belgacom Enterprise Business Unit Vision: The Uprooted Enterprise
A tree can’t uproot itself. Your company can. With ICT.
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Internal • ICT and the internet
• Collaboration and outsourcing
• Own ecosystem
• Automated value chain
• Customer and employee satisfaction influenced by processes
External • Economical crisis
• Environmental, social and regulatory constraints
• Mobility of people, goods and information
The Uprooted Enterprise
Influences that require new ways of interaction:
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The Uprooted Enterprise
• Anywhere, anyhow, anytime • See challenges and opportunities in a period of economical
crisis • Benefit from globalization, seeking for the best place to
create, build and service • Do not fear changes in climate, social or regulation contexts • See information technology as a driver for profitable and
sustainable growth
Profit from the “any3 economy”
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The Uprooted Enterprise
• Have flexible activities • Are customer-driven, event-driven, market-driven • Collaborate • Have automate business processes • Interact electronically • Create agility • Are always on
Uprooted organizations are excelling in the any3 economy
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The Uprooted Enterprise
Belgacom keeps your uprooted business online in the any³ economy: anywhere, anyhow, anytime
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Consult Integrate Manage Outsource
Serving The Uprooted Enterprise with ICT value propositions
Tailormade ICT needs
Business expectations
Enterprise Network
Offering a state of the art converged and secured enterprise wide platform
Enterprise Datacenters
Answering the growing demand for everything as a service and pay as you use customer needs
Enterprise Security
Relying on technology to face security risks and ensure business continuity
Enterprise Collaboration
Deploying the toolbox for smarter enterprise wide unified communication
Enterprise Applications
Providing application availability to the any³ customer
Enterprise Mobility
Putting the power in the hands of the user who wants to work in a ubiquitous world
Interactive overview: Click the value propositions
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The Uprooted Enterprise adapted to specific needs per market
Finance Customer retention, loyalty, intimacy and experience in a shaking world of financial crisis, sector consolidation and regulation
Government Simplifying, integrated & multi-channel citizen interaction while coping with budget constraints
Healthcare Improving quality of care & operational efficiency, while facing restricted budgets
Media Exploiting the challenges of interactivity, user generated content & multi-channel communication models faced with shrinking advertising budgets
Retail & Manufac-turing Keeping hold of the consumer in the multi-channel revolution, while facing pressure on margins and optimize business processes & supply chain integration
Services & Utilities Customer retention & loyalty, front-end service ability and back-end reengineering, dealing with pressure from low cost competitors in a liberalized market
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Belgacom Group keeps companies online. Anywhere, anyhow, anytime.
Questions & answers ?
More info: ict.belgacom.be
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ICT value proposition Enterprise Network
Belgacom Explore
Managed Connectivity
Managed Services
International Solutions
Convergence
Application Performance
Dedicated Networks
Managed LAN
Datacenter Networking
Managed Wireless LAN
Managed Network Security
WAN Optimisation
Monitoring & Management Tools
Network Services
Strategic Network Consultancy
Technical Network Consultancy
Network Integration
Network Management
Value Propositions
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ICT value proposition Enterprise Datacenters
Datacenter Facilities
Housing
Onsite Facilities
Onsite Systems
Servers, Storage & Software Solutions
Onsite Services
Hosted Systems
Dedicated Hosted Systems
Virtual Hosted Systems
Storage Hosting
Managed Hosted Systems
Managed Dedicated Hosting
Managed Virtual Hosting
Shared Hosting
Business Backup
Archiving
Domain Names
Workplace Manage-ment Desktop Lifecycle Management
Application Delivery
Desktop as a Service
IP Telephony
Mobile Connectivity
Unified Communication
Datacenter Security
Onsite Datacenter Security
Secure Housing
Secure Hosting
Secure Workplace Management
Value Propositions
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ICT value proposition Enterprise Security
Managed Network Security
Internet Access Street
Security Inside
Datacenter Security
Security Services
Strategic Security Consultancy
Technical Security Consultancy
Managed Security Services
Secure Connectivity & Mobility
Application Security
Security Management
Physical Security
Value Propositions
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ICT value proposition Enterprise Collaboration
Telephony
Traditional Telephony
Hybrid & IP Telephony
Wireless Office
Voice Services
Contact Centers
Call Centers
Multimedia Contact Centers
Interactive Voice Response
Unified Communication
Instant messaging & Identity Presence
Mobile E-mail
Videoconference
Web & Call Conference
Belgacom Internet for Employees
Information Management
Web Portals
Document Management
E-learning
Value Propositions
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ICT value proposition Enterprise Applications
Value Chain Improvement
Digital Media & Videostreaming
Application Platform Services
Mobile Enabled Services
Sector Based Applications on Enable Platform
Value Propositions
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ICT value proposition Enterprise Mobility
Mobile Voice
Proximus Wireless Office
Proximus Volume Based Pricing Corporate
Unified Communications
Mobile Data
Proximus Mobile Mail Enterprise
Proximus Mobile Internet
Proximus Mobile Intranet
Belgacom Explore Mobile
Mobile Applications
Mobile CRM
SMS Customer Interaction
Machine to Machine Communication
Mobile Payments
Mobile Management
Proximus Fleet Management
Proximus E-Bill
Vodafone International Management
Company Devices Management
Company SIM Cards Management
Proximus Budget Manager
Mobile Preparation & Implementation Services
Value Propositions