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The web you were used to is gone. Architecture and strategy for your mobile content.

Date post: 27-Jan-2015
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Information architecture and content strategy are the foundation of any website but, when it comes to mobile, they can literally mean the life or death of a product. The truth is that even the best-designed and well-engineered mobile products can still fail if their IA is not sound, and that’s because mobile information architecture doesn’t only define the structure of content, but also determines how users will interact with it. And speaking of content, do you know what content should go on your mobile sites and apps? Are your users finding what they came for? In this talk we will take a look at the thought process that drives mobile content strategy, the specific challenges and opportunities of the mobile space and how information architecture and content strategy contribute to the creation of outstanding mobile experiences.
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image: flickr.com/photos/gregoryjordan the web you were used to is gone | @albertatrebla MOB’d UP - San Diego THE WEB YOU WERE USED TO IS GONE Architecture and strategy for your mobile content alberta soranzo | @albertatrebla MOB’d UP - San Diego, CA
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Page 1: The web you were used to is gone. Architecture and strategy for your mobile content.

image: flickr.com/photos/gregoryjordan

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

THE WEB YOU WERE USED TO IS GONEArchitecture and strategy for your mobile content

alberta soranzo | @albertatreblaMOB’d UP - San Diego, CA

Page 2: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

REMEMBER THE INTERNET?

image: wtfjeans.com

Page 3: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

THE INTERNET IS IN YOUR PANTS

image: wtfjeans.com

Page 4: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

WHAT IS MOBILE?

image: huffingtonpost.com (Alamy)

Page 5: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE USAGE STATISTICS

• 86% of mobile internet users use their device while watching TV. 

• By 2014, mobile internet usage will overtake desktop internet usage. 

• Adults spend more time on mobile media than they do on newspapers and magazines combined.  

source: pocketyourshop.wordpress.com

Page 6: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE ONLY PAGEVIEWS

source: mobithinking.com

Page 7: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

image: flickr.com/photos/guidedbycthulhu

WHAT IS MOBILE?

Page 8: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE WEB STATISTICS

• 99% of smartphone owners use their mobile browser at least once a day. 

• 46% of consumers will NOT return to a mobile site that is not working properly. 

• 39% of business do nothing to make site mobile-ready.

• 74% of consumers will wait 5 seconds for a web page to load on their mobile device before abandoning the site.

• 18% of all web traffic in the U.S. is mobile traffic. That number skyrockets to 24% in Africa, and 30% in Asia. This is up 192.5% since 2011.

source: pocketyourshop.wordpress.com

Page 9: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE ONLY USERS

source: mobithinking.com

Page 10: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE SEARCH STATISTICS

• 95% of mobile users use their devices for local search. 

• 52% of all local searches are done from a mobile device. 

• 9 out of 10 mobile phone searches result in a purchase or visit. 

• 3 out of every 5 searches are conducted on a mobile device. 

source: pocketyourshop.wordpress.com

Page 11: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

DIRECTV

Page 12: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

DIRECTV

Page 13: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

DIRECTV

Page 14: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

DO YOU HAVE A WEBSITE?

“You need to get your content onto mobile devices. Period.” — Karen McGrane

Page 15: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

WHO DECIDES WHAT MATTERS?

image: flickr.com/photos/d_space

Page 16: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE IS SOCIAL

image: flickr.com/photos/strandloper/

Page 17: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE ONLY FACEBOOK

source: allfacebook.com

Page 18: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

HOW WE USE THE INTERNET

“If people want to do something on the internet, they will want to do it using their mobile device. Period.” — Karen McGrane

Page 19: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

WHAT ABOUT CONTEXT?

image: flickr.com/photos/kattebelletje/

Page 20: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

WHAT ABOUT CONTEXT?

image: flickr.com/photos/piblet

Page 21: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

ONE SITE

Page 22: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MANY DEVICES

Page 23: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

image: flickr.com/photos/cannedtuna

THERE IS NO SUCH A THING AS MOBILE IA

Page 24: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

WHAT IS IA?

The structural design of shared information environments.

source: en.wikipedia.org/wiki/Information_architecture

Page 25: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

CROSS-CHANNEL IA BLUEPRINT

image: tylertate.com/blog/2012/02/21/cross-channel-ia-blueprint.html

Page 26: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

image: journalofia.org/volume1/issue1/02-brugnoli/jofia-0101-02-brugnoli.pdf

TOUCHPOINTS MATRIX

Page 27: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

WHAT DOES IA DO?

IA interprets information and expresses distinctions between signs and systems of signs and involves the categorization of information into a coherent structure.

source: en.wikipedia.org/wiki/Information_architecture

Page 28: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

DESKTOP

Page 29: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

TABLET

Page 30: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE

Page 31: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

image: Android Design Patterns

STRUCTURE AS DESIGN PATTERNSWAYFINDING

Page 32: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE PATTERNS - HYERARCHY

source: uxbooth.com

Page 33: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE PATTERNS - HYERARCHY

Page 34: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE PATTERNS - HUB & SPOKE

source: uxbooth.com

Page 35: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE PATTERNS - HUB & SPOKE

Page 36: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE PATTERNS - NESTED DOLL

source: uxbooth.com

Page 37: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE PATTERNS - NESTED DOLL

Page 38: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE PATTERNS - TABBED VIEW

source: uxbooth.com

Page 39: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE PATTERNS - TABBED VIEW

Page 40: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE PATTERNS - BENTO BOX

source: uxbooth.com

Page 41: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE PATTERNS - BENTO BOX

Page 42: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE PATTERNS - FILTERED VIEW

source: uxbooth.com

Page 43: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

MOBILE PATTERNS - FILTERED VIEW

Filter Filter

Page 44: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

image: flickr.com/photos/10ch

MANAGING INFORMATION TO CREATE MEANINGSENSEMAKING

Page 45: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

CONTENT = INFORMATION

“Typically information foraging must be analysed as decision making under uncertainty”

— Peter Pirolli

Page 46: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

CONTENT = INFORMATION

“A strong information layer is the key to cross-channel success”

— Andrea Resmini and Luca Rosati

Page 47: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

WAYFINDING

Page 48: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

THERE IS NO SUCH A THING AS MOBILE CONTENT STRATEGY

image: abookapart.com

Page 49: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

THE CHALLENGE

Page 50: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

ADAPTIVE CONTENT

• Reusable• Strong structure• Independent of presentation layer• Metadata • Content Management System (CMS)

Page 51: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

ADAPTIVE CONTENT

Page 52: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

REUSABLE CONTENT

Page 53: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

METADATA

image: http://dev.npr.org/#station-finder-api-examples

Page 54: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

PROGRESSIVE DISCLOSURE

Page 55: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

THE INTERNET IN YOUR PANTS

image: techpinions.com

Page 56: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

THE FUTURE IS YESTERDAY

image: slashgear.com

Page 57: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

BTW

image: flickr.com/photos/gregoryjordan

Page 58: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

STEPHEN HAY

Page 59: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

thank you.@albertatrebla

[email protected]

Illustration: Dan Willis

Page 60: The web you were used to is gone. Architecture and strategy for your mobile content.

the web you were used to is gone | @albertatrebla MOB’d UP - San Diego

RESOURCES

Content Strategy for MobileKaren McGraneA Book Apart, 2011

Pervasive Information ArchitectureAndrea Resmini, Luca RosatiMorgan Kaufman, 2012

Android Design PatternsGreg NudelmanWiley, 2013

Information Foraging Theory: Adaptive Interaction with InformationPeter TirolliOxford University Press (USA), 2009

Fisher, J., Norris, S., & E. Buie (2012). Sense-making in Cross-channel Design. Journal of Information Architecture. Vol. 4, No. 1-2. journalofia.org/volume4/issue2/02-fisher/


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