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Third Quarter 2015 The Quarterly Informer Indiana Testing, Inc. National Transportation Solution Providers www.itihq.com Associations & Partnerships ITI is moving forward with a lot of new additions in the world of technology! Effective July 15th we have added online training registration to our website www.itihq.com ! You can now check out our website, find the training that you need or want to attend, register and pay all at the same time! You will receive payment confirmation as well as a reminder a few days pri- or to the class (just in case your forget!) We are making it easier to get the training you want or need for yourself and your employees! And as always, you can contact our Safety and Training Department at [email protected] to schedule a private training or ask questions about specific trainings! Next, you can now find Indiana Testing, Inc. (ITI) on Twitter!! You can now begin fol- lowing us @ITIHeadquarters. Become a follower of ITI and find out all that is happen- ing in the world of Drug and Alcohol testing as well as DOT Safety and Compliance! We will tweet out information that is important and relevant to our business and those that we service! So follow us now!! Finally, ITI is COMING SOON to Facebook! Look us up and “Like” us to see great information about ITI, up to date information on Drug & Alcohol testing as well as DOT Safety and Compliance issues. Like Twitter and our website, we will be posting information that is relevant to our business and our cli- ents as well as notifying you of important upcoming events! As part of our ongoing commitment to our clients, ITI is working hard to ensure that all of our clients receive important and relevant information in a timely manner. Many times, this information is time sensitive and needs to get to you! In the past we have been told, that some are not receiving emails from us due to SPAM blockers or other IT issues within your businesses. In an attempt to combat some of these obstacles, ITI is now venturing out into the world of SOCIAL MEDIA!!! 2 Third Quarter 2015 Customer Service Department NORB FEHRMAN Customer Service Director & Sales Executive 317-999-6945 [email protected] MARAH STEENBERGEN Customer Service Compliance Analyst 317-999-6958 [email protected] JEN HOFF Customer Service Compliance Analyst & IT Coordinator 317-999-6948 [email protected] BRIAN FULKMAN Public Relations & Customer Service Coordinator 317-999-6947 [email protected] NANCY GALLEGOS Customer Service Compliance Analyst 317-999-6954 [email protected] **Customer Service Department Members** ITI is implementing a new Clinic Authorization Form to help alleviate the stress and confusion of sending your employees to area clinics. This form is identical to the form that ITI sends out from the corporate office when you request a clinic to be set up for your employee(s). This new, two page form contains ALL of the vital information to help ensure that a clinic properly completes whatever testing is necessary. The form includes your employee’s name, your company’s name and account number(s), all pertinent billing information, as well as the specific type of testing that will be required for your employee. The Clinic Authorization Form also includes the laboratory information, MRO information, and how to handle ALL of the paperwork associated with the collection—as well as ITI’s contact information for any questions or concerns that might arise during the collection process. Please be certain to retain a copy of this letter and the new protocol sheet in Section D of your DOT Drug & Alcohol Compliance Binder. If you do not have binder or are in need of an updated one, please contact ITI so that one can be provided to you. Personalized copies of the Clinic Authorization Form and protocol sheet can be made available upon request from ITI’s Customer Service Department. Please send all requests to [email protected] or contact your Customer Service Analyst at 800-295-2587! NEW CLINIC AUTHORIZATION FORMS NOTIFICATION AND CANCELLATION POLICY ITI works hard to ensure that our collectors are at your facility when you request. In good weather and bad, we make every effort to be there as promised. In return we ask that you confirm or cancel your scheduled appointments in a timely manner. ITI’s Customer Service Department sends out reminder letters to all DER’s 24-48 hours prior to a scheduled appointment, and we ask that you please respond with either your confirmation or cancella- tion. If our collectors show up and are turned away, you will be charged no less than a trip fee for our time and travel with the possibility of other fees as well! So be certain to confirm your appointments as soon as you receive the email or give us a call if you need to cancel and reschedule!
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