Date post: | 10-May-2015 |
Category: |
Education |
Upload: | tnaugenomics-lab |
View: | 409 times |
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TNAU CRMD- A Customer Relationship Management Datahouse for TNAU
Under the Guidance of ByDr.N.Senthil (Professor) V.Neethikumar
BTI-09-018
TNAU Genomics – http://datahouse.tnaualumni.com
Introduction
• Every great business starts with a great relationship. Every great relationship starts with You.
• The strategy for establishing, developing and maintaining these relationships is CRM. (Customer Relationship Management).
• The system that support this strategy is TNAU CRMD software.
• TNAU CRMD offers unrivalled flexibility to design CRM applications and processes based on our needs.
TNAU Genomics – http://datahouse.tnaualumni.com
Objective
• To provide an easy user friendly integrated multi user interface for easy accessing and retrieval of data.
• To provide an Customer Relationship Management(CRM) oriented applications and tools using open source sugarCRM technology.
TNAU Genomics – http://datahouse.tnaualumni.com
Designing of TNAU CRMD
• TNAU CRMD is designed using SugarCRM software(Open source sugar community edition).
• Downloadable from www.sugarcrm.com• It was an Database designed using HTML,PHP web languages.• Hosted in web server Url:datahouse.tnaualumni.com• After hosting, the source code is fully customized.
• Setting search options• Importing data in.CSV format.
TNAU Genomics – http://datahouse.tnaualumni.com
Why sugarCRM?
• Open Source • Customizable without restriction• Run and Access anywhere• Multiple users at same time• Multiple Deployment option• More Powerful Search• Multilingual support -27 languages• Faster Performance• Mobile Versatility• Integration of Multiple software programs
TNAU Genomics – http://datahouse.tnaualumni.com
Applications of TNAU CRMD
• Storing student information student passport information Hostel and mess fee payment Tuition fee payment Scholarship details Professors & Scientists salary details
• Organizing Placement coordination Alumni movement
• Calendar-scheduling meetings and events. -Inviting and reminding using email and sms.
TNAU Genomics – http://datahouse.tnaualumni.com
Current status of TNAU CRMD• Total =742• UG=486• PG & PhD=165• Scientists & Professors=91
TNAU Genomics – http://datahouse.tnaualumni.com
Future expansion of TNAU CRMD
• Call center- call center application gives an incredibly fast, multi-channel Agent Desktop application to access all relevant customer information from within a single application.
• Email integration-integrating with Microsoft Outlook, IBM Lotus Notes, Gmail, Yahoo! Mail.
• Google Apps Integration-integrating Gmail, Google Docs, Google Calendar, Google Contacts, and Android mobile devices.
• MobileCRM- Supports iphone, ipad, android phones and tablets.
• Social CRM- Facebook, LinkedIn, Twitter,.TNAU Genomics – http://datahouse.tnaualumni.com
Conclusion
• Datahouse has huge expansion properties in both horizontal and vertical direction.
• More Students, Staffs, Professors, Scientists and employs data will be added frequently.
• More features like email ,social CRM, Mobile CRM, Google integration will be added in coming days.
• SugarCRM continuously working on development of new technologies and integrating all in one comprehensive platform. TNAU CRMD will provide an one stop solution for TNAU.
TNAU Genomics – http://datahouse.tnaualumni.com