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Annual Report 2011-2012 MacKillop Family Services

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To Promote Justice and to Foster Hope

MacKillop Family Services

Annual Report 2011-2012

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P2 Chairperson’s Message

P3 CEO’s Message

P4 Governance

P6 Executive Team

P7 Operational Management Team

P8 Organisation

P9 Organisation Overview

P11 Sanctuary

P12 Protecting Victoria’s Vulnerable Children Inquiry

P13 Policy and Innovation

P15 South Melbourne to Viet Nam

P17 Out-of-Home Care

P19 Community Programs Disability

P21 Community Programs Family and Community Services

P23 Community Programs Education

P25 Refugee Services

P27 New South Wales

P29 Heritage and Information

P30 Workplace Update

P31 Excellence Awards

P32 Financial Summary Report

P38 Acknowledgement and Thanks

P41 How You Can Help

JuSTice HOPecOllabOraTiOn cOMPaSSiOnreSPecT

contents

MacKillop acknowledges the Traditional Custodians and their Elders in each of the communities where we work.

Some names have been changed and certain stock images used to protect the identity and privacy of our clients.

Thank you to the staff, supporters, foster carers and clients who do appear in our photographs.

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Hundreds of children of all ages come into our care every year through frightening episodes of abuse, distressing court proceedings and significant neglect. From that moment we take every possible step to provide sanctuary to restore, heal, strengthen, integrate and in some cases reunite once family conditions improve.

Our staff provide alternative parenting in home-like environments across the suburbs that meet a child’s basic needs of safety, schooling, health, specialist counselling and care.

Where appropriate, we engage and support volunteer foster carers in this important role. As one of the leading providers in Australia for out-of-home care including foster care, we have in the past year opened new services in Warrnambool, Victoria and around the southern coast of New South Wales.

As we witness this tragedy played out every day, we remain determined to be a voice for change and advocacy for these children. This year we have argued for a less adversarial children’s court, for bureaucratic systems to be sped up, for better information sharing amongst agencies to protect ‘at risk’ children, for the rights and needs of

children and young people as part of the proposed National Disability Insurance Scheme, and finally for unaccompanied refugee minors to remain in our community care rather than in offshore detention.

MacKillop Family Services continues to step in to fund programs that attract no government funding, for example, to provide a shared home with suitable mentors for vulnerable young adults aged 18-21 through our lead tenant programs.

In our work, we continue to draw strength from the values of our founding Orders. We are focused on continuous improvement as an organisation and I’m pleased to report we have exceeded the majority of objectives set out in our 2010-13 Strategic Plan ahead of schedule. We have also commenced embedding an organisation wide professional development program through the internationally recognised Sanctuary Institute in New York.

In February this year, we returned to a refurbished 237 Cecil Street South Melbourne, historically St Vincent de Paul’s Boys’ Orphanage. It is at this site that the consolidation of our central support and administration functions have taken place. Importantly, the site is also the home to our Southern out-of-home care programs, continuing the practice of service dating back to the 1850s.

Our founding members, through the leadership of Brother Chris Meehl, continue to play a valuable role in the organisation. I would particularly like to acknowledge those who have retired: Sister Kath Tierney and Sister

Nicole Rotaru, and to welcome Sister Berneice Loch and Sister Annette Schneider to this governing body.

I am immensely grateful to our committed and impassioned Board of Directors and the board executives Anne O’Loughlin and Jarrod Coysh. After nine years of outstanding board service, our sincere thanks go to Brother Frank Hennessy.

In my opinion, our Chief Executive Officer Micaela Cronin and her executive team are possibly the finest team operating in the sector today. They provide sound internal and external coordination of service delivery in conjunction with other agencies such as the Victorian Aboriginal Child Care Agency, CatholicCare, Jesuit Social Services and the South Coast Aboriginal Medical Service. I am also pleased by our ongoing dialogue with government departments and donors to align services and funding to meet the needs of our many clients.

Finally I wish to thank the entire MacKillop community; our volunteers, foster carers, staff and supporters for the incredible contribution you all make in helping Australia to be a better place for thousands of children and families.

Frank Peppard Chairperson

chairperson’s Message

Chairperson’s Message

as you read the pages ahead, i hope you will gain a sense of the deep care and attention our staff and volunteers devote to the children and families we engage with. i hope you will also appreciate the unfairness, the loss of trust, the trauma, uncertainty, the aching search for answers, the heartbreaking absence of love that is all too often inflicted on children in our community – the victims of poor parenting or terrible circumstances.


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At a time of major financial pressure on community services, our budget and staff grew by more than 20 per cent – driven largely by a doubling in the support programs we provide for refugees and asylum seekers and new contracts to manage residential homes and foster care programs in the Warrnambool region.

We also paved the way for a major role in New South Wales in the coming year, as the recommendations of the Woods Inquiry now lead to a transition of foster care from government to the community sector in that state. Our hope is to establish services along the far south coast.

This growth in our operations reflects the strength of our expertise and commitment. It is also reflective of changing government policy in a number of areas and the increasing complexity in our communities; this creates both challenges and opportunities.

In Victoria we saw the welcome release by the Victorian Government of the Protecting Victoria’s Vulnerable Children Inquiry Report and, in

particular, its recognition that the ‘one size fits all’ approach to child protection simply does not work and in fact can cause further pain to vulnerable young people – something we have long known and been addressing in our practice.

Concerns regarding the urgent need for reform for children in residential care led us to convene the Victorian Residential Reform Alliance – representing the 16 key agencies delivering 95 per cent of residential care in Victoria. Through the alliance we will pursue our shared priorities and work with government and wider sector to improve outcomes for children and young people.

Change also has to come from within and our search for better ways to support traumatised young people led us to the Sanctuary Model developed by Dr Sandra Bloom in the United States of America. Based on an understanding of trauma and how it affects individual clients as well as whole systems or organisations, the model will provide therapeutic support across all service delivery areas and be implemented throughout the organisation over the next three years. We are confident this will lead to significant improvements in outcomes for those we work with, and for our staff.

Our hard-working teams have led many other great initiatives and partnerships over the year – starting innovative respite and school holiday programs for young people with disabilities, working closely with

the Aboriginal Child, Family and Community Care State Secretariat in New South Wales, and leading the development of flexible educational options for vulnerable young people, particularly for children and young people in out-of-home care.

I have also been pleased to continue to serve as president of the Victorian Council of Social Service, the sector’s peak body, which helped to bring about the historic pay equity decision that will help us to better support staff and develop a stronger workforce in future years.

All of our work, of course, has been achieved through the ongoing commitment of our Board, staff, foster carers, volunteers and donors, each of whom plays a vital role in our MacKillop community.

We look forward to continuing to work with government, our partners and other community organisations and stakeholders across Victoria and New South Wales to bring about effective change and create safety and sanctuary for vulnerable children and young people in our community.

Micaela Cronin Chief Executive Officer

ceO’s MessageThis has been a very important year for MacKillop Family Services. as well as growing our programs significantly over the past 12 months, we led responses from the sector to major government reform and continued to challenge ourselves to find better ways of supporting vulnerable young people.

CEO’s Message

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HOw we are cOnSTiTuTed:MacKillop Family Services Limited is a company limited by guarantee. (ACN 078 299 288, ABN 79 078 299 288). We trade under the name MacKillop Family Services and are subject to the MacKillop Family Services Act 1998.

Our PaTrOnSWe are honoured to enjoy the Patronage of three great Australians: • Lady Gobbo • Ms Elizabeth Proust AO • Dr Robert Fitzgerald AM

We thank them for their support.

Our bOardThe Board has overall responsibility for the governance of the organisation. In particular, the Board oversees: the achievements of organisational aims, strategic planning and review, the nurturing of the ethos and spirit of the organisation, compliance and legal obligations, financial planning and performance, risk compliance, agency policy review and endorsement, promotion and fundraising, and provides an accountability function to the members, funding bodies and the community.

The Board, at the members’ direction, employs the Chief Executive Officer to implement its decisions and hold responsibility for the day to day management of the organisation.

The current Board members, their qualifications, skills, experience and their responsibilities are as follows:

cHairPerSOnMr Frank Peppard B.Com, GAICD, Sen. Assoc CIP (ANZIIF). Appointed Director November 2006 Appointed Chairperson 30 November 2010 Executive Chairman, NIA Underwriting Agency Pty Ltd. Convenor of Executive Committee and Member of Strategic Plan Steering Committee

cOnGreGaTiOnal rePreSenTaTiVeS

SiSTerS OF MercySr Patrice Orchard rsm Mothercraft Nurse, Child Care Certificate, BA (Psychology, Sociology). Appointed Director 30 November 2010 Member of the Ethics Standing Committee

cHriSTian brOTHerSBr Terence Burke cfc BSc, BEd, MEdAdmin, MCouns. Appointed Director 22 November 2011 Member of the Ethics Standing Committee

SiSTerS OF ST JOSePHSr Colleen O’Dwyer rsj DipEd Admin. Appointed Director 30 November 2010 Member of the Quality and Advocacy Committee

cHieF eXecuTiVe OFFicerMs Micaela Cronin BA, BSW, GradDip CD, MBA.

cOMPany SecreTaryMr Graham Boal BCom (Accounting), ASA, FAICD.

Governance

Governance


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Ordinary direcTOrSMs Naomi Brown DipTeach, GradDip Spec Ed, GradDip Business, GAICD. Appointed director 18 November 2009 Chief Executive Officer, Australasian Fire and Emergency Service Authorities Council Convenor of the Audit and Risk Management Committee

Mr Jarrod Coysh BCom, MBA. Appointed Director 18 November 2008 General Manager, Working Capital and Industry Specialisation, Retail and Business Banking, Westpac Convenor of the Finance and Legal Committee and Member of Executive Committee

Mr Alan Curtain BTheol, GradDip Adolescent Health and Welfare, Master Workplace and Employment Law. Appointed Director 30 November 2010 Education Support Coordinator, Mahogany Rise Primary School, Ardoch Youth Foundation Convenor of the Ethos and Culture Committee

Mr John Gamble Teachers Cert, BEd, GradDip Ed Studies (Religious Ed), MEd. Appointed Director 18 November 2009 Retired Relieving Director, Catholic Education Office Wollongong and Head of Employee Services Convenor of the Community Liaison Committee NSW and Member of Quality and Advocacy Committee

Ms Kate Kennedy BA. Appointed Director 30 November 2010 Chief Executive Officer, Hagar Australia Member of the Audit and Risk Management Committee

Dr Patricia McNamara BA, DipEd, BSW GradDip FamTher, PhD AASW. Appointed Director 30 November 2010 Senior Lecturer, School of Social Work and Social Policy, Latrobe University Member of the Quality and Advocacy Committee

Dr Garry Nolan DBA, MBus, FCIS, FAICD, SF Fin, CFTP (Snr). Appointed Director 30 November 2010 Business Mentor and retired Corporate Executive Convenor of the Ethics Standing Committee and Member of the Finance and Legal Committee

Ms Anne O’Loughlin Deputy Chairperson LLB (Hons), BA, DipSocSci (Justice). Appointed Director November 2006 Solicitor Convenor of the Quality and Advocacy Committee and Member of the Executive Committee

Br Frank Hennessy cfc Retired 22 November 2011

Governance

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Chief Executive Officer Ms Micaela Cronin BA, BSW, GradDip CD, MBA.

Executive Director of Operations Mr Gerard Jones BCom, DipEd.

Director of Finance and Business Mr Graham Boal BCom (Accounting), ASA, FAICD.

executive Team

Director of Community Relations Mr Grant Thomas BBus, MSocSc, MBA.

Director of Human Resources Ms Gerry McNamara BA, GradDip Ind&ER.

Director of Ethos and Culture Sister Mary Davis rsj

Director of Out-of-Home Care Mr Bernard Lamb BA, BEd, BSW.

Director of Community Programs Ms Anne Condon BCom, DipSocSc, MSW.

Director of Refugee Services Mr David Fox BA, BEd, DipMan.

Principal Practitioner Ms Ilkin Il MCFT, GradCertFT, GradDipSW, BA.

General Manager of New South Wales Ms Jude Ekerick

General Manager of Policy and Innovation Dr Nick Halfpenny BSW, Ph.D.

Executive Team


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Operational Management Structure

Operational Management Teamreporting to the board

Micaela Cronin – Chief Executive Officer

directors reporting to the chief executive OfficerGerard Jones – Executive Director of Operations

Graham Boal – Director of Business and Finance and Company SecretaryGerry McNamara – Director of Human Resources

Sr Mary Davis – Director of Ethos and CultureGrant Thomas – Director of Community Relations

Ilkin Il – Principal Practitioner

directors reporting to the executive director of OperationsAnne Condon – Director of Community Programs

Bernard Lamb– Director of Out-of-Home CareDavid Fox – Director of Refugee Services

Jude Ekerick – General Manager of New South WalesDr. Nick Halfpenny – General Manager of Policy and Innovation

Managers reporting to the director of community ProgramsHeather Cooney – Bayview Disability Services (until December 2011)

Karyn Hobday – Disability Services Barwon (since January 2012)Jackie Gravatt – Disability Services Metro

Gail Evans – Family and Community ServicesKath Barry – Family Relationship Centre Broadmeadows

Ruth Hamilton – MacKillop Specialist Education (Principal)

Managers reporting to the director of Out-of-Home careCasey O’Brien – Mercy Children’s Services Barwon

Ruth Dorman– Youth Services BarwonGerard Cameron – Youth Services North WestNinevah Haddad – Alternate Care North West

Jerry Ham – Southern ServicesMeaghan Moir – Barwon South West

Managers reporting to the director of refugee ServicesTrevor Dray – Refugee Services Barwon

Faorligh Hunter – Refugee Services Metro

Manager reporting to the General Manager of new South walesKathryn Freeman – New South Wales

Manager reporting to the director of community relationsJenny Glare – Heritage and Information Service


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Our FOundinG STOry:Over 150 years ago the Sisters of Mercy, the Christian Brothers and the Sisters of St Joseph commenced their work in Victoria. Inspired by the charism of their founders, Catherine McAuley, Edmund Rice and Mary MacKillop, the three congregations established homes for children who were orphaned, destitute or neglected and for mothers who were in need of care and support.

Throughout the years, the original model of institutional care evolved into different forms of residential care, foster care, education and family support services.

In 1997, MacKillop Family Services was formed as a refounding of the earlier works providing a range of integrated services to children, young people and their families.

Our ValueS:Justice: We believe in the right of all people, regardless of belief or culture, to be treated justly and fairly.

Hope: We commit to creating an atmosphere of hope where people find meaning in their experiences and relationships.

Collaboration: We commit to working in a collaborative spirit through cooperation, coordination and partnership.

Compassion: We commit to creating an attitude of openness to others and to their circumstances.

Respect: We seek to listen and learn from each other and build relationships with respect.

TOday:Today MacKillop is a leading provider of services for children, young people and their families in Melbourne, Geelong, Warrnambool, Western Sydney and Wollongong. The programs we deliver include foster care and residential care, disability services, youth support, education and training, family support, refugee services and support to women and men who, as children, were in the care of our founding agencies.

OrganisationStatement of Purpose: MacKillop Family Services exists to support, to foster hope and to promote justice for children, young people and their families, particularly those who experience distress, disadvantage and abuse.

Organisation


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Our service delivery is characterised by seven distinct themes:

Services for children and young people who cannot live at home

Supporting families raising a child with a disability

Early intervention and post-crisis case management services for young people at risk of disengaging from education, in contact with the juvenile justice system, homeless or at imminent risk of homelessness

Former residents and their families

Services for asylum seekers who are unaccompanied minors

Education and training services for children and young people

Supporting families experiencing disadvantage or crisis

with a client base of close to 2,000 children and young people and almost 5,000 families annually, MacKillop provided a wide range of services in the last year to:

Nearly 800 families seeking support from the Family Relationship Centre

623 families though MacKillop’s Child FIRST service to connect them to community supports

Almost 300 children and young people with learning difficulties or behavioural concerns who have disengaged or are at risk of disengaging from mainstream school with education and training support

Nearly 600 children and young people who cannot live at home in Victoria

42 unaccompanied young people seeking asylum

More than 510 former residents and/or their families requesting information relating to their time in care

520 vulnerable families requiring support

More than 660 children and young people with moderate to severe disabilities and almost 1,000 families

53 young people seeking assistance in New South Wales through our residential homelessness services

Organisation Overview


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VicTOriaSerVice deliVery

Organisation OverviewMacKillop Family Services is one of the largest providers of specialist support services to vulnerable and disadvantaged children, young people and their families operating in Victoria and new South wales.


new SOuTH waleS SerVice deliVery


Sanctuary

This year has been a very exciting time for MacKillop Family Services as we commenced our journey to become a registered Sanctuary organisation.

SOMe SancTuary bacKGrOundThe Sanctuary Model is a blueprint for clinical and organisational change which, at its core, promotes safety and recovery from adversity through the active creation of a trauma-informed community. A recognition that adversity is pervasive in the experience of human beings forms the basis for the Sanctuary Model’s focus not only on the people who seek services, but equally on the people and systems who provide those services.

The Sanctuary Model originated in the Philadelphia area in the early 1980s, created by a team of clinicians working in a small inpatient adult hospital unit.

This team, led by Dr. Sandra Bloom, combined their clinical knowledge with their own experiences to create a trauma-informed program they called Sanctuary.

Today, after over 20 years of adaptation built on the original design, the Sanctuary Model has reached across the human services system. In an effort to create safe and healing environments for children, families and adults who have experienced chronic stress and adversity, the Sanctuary Model is employed across a wide range of settings, including residential treatment centres, schools, domestic violence and homeless shelters, community based programs, foster care programs and drug and alcohol treatment centres.

Our SancTuary STarTOur milestone event to signify the start of Sanctuary for MacKillop included over 150 staff attending the Sanctuary Introductory Training at Etihad Stadium on 23 February 2012 where we were joined by senior representatives from other organisations including the Victorian Aboriginal Child Care Agency and Queensland’s Mercy Family Care.

Over the period of a week Michael Thomas from the Sanctuary Institute in New York introduced us to the Sanctuary Model and provided us with the opportunity to reflect on our own practice. This introductory training was the significant first step in leading MacKillop through the journey of cultural change with the Sanctuary Model.

“It was wonderful to be gathered in the company of so many MacKillop staff from across all of our services. To experience the collective energy, the passion for our work and the shared wisdom of such a large group of staff together while looking forward to the future was a powerful experience.”

Staff feedback from the day.

We also held an information day for our foster carers facilitated by Michael. This session was a very important step in involving our foster carers, a crucial part of our MacKillop community, in the implementation of this exciting model of care and organisational cultural change.

THe neXT STePS FOr SancTuaryWe are currently training all of our staff in a three day program, to be completed by early 2013. We anticipate the full roll out of this practice model across every program and service area of our organisation to continue over the coming two years. During this implementation process, it is important we capture and respond to the perspectives and needs of our entire MacKillop community including staff, foster carers, volunteers and the children, young people and families we work with.

Sanctuary

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MacKillop Family Services welcomed the report of the Protecting Victoria’s Vulnerable children inquiry, which was tabled in Parliament on 28 February 2012 by the Minister of community Services, Mary wooldridge.

The 900 page report was the result of a year-long inquiry conducted by the Honourable Phillip Cummins (Chair), Emeritus Professor Dorothy Scott OAM and Mr Bill Scales AO.

MacKillop made three submissions to the inquiry including a presentation to the panel by our Youth Advisory Council and a joint submission with Anglicare Victoria, Berry Street, the Salvation Army, the Victorian Aboriginal Child Care Agency and the Centre for Excellence in Child and Family Welfare. We also completed a separate submission of our own.

When the report was released, one of the key recommendations was that the government develop and adopt a whole-of-government Vulnerable Children and Families Strategy.

The report posed a number of challenges to the community sector including, but not limited to, the need to improve evidence based models of practice, strengthen service integration and governance arrangements and to build sector capacity.

In May 2012, in response to the report, the state government released Our Shared Responsibility - Directions Paper. The Directions Paper outlines the government’s planned year one reforms and activities, concentrating on five key action areas:

• Building effective and connected services

• Enhancing education and building capacity

• Making a child friendly legal system

• Providing safe, stable and supportive out-of-home care

• Introducing accountability and transparency

The Directions Paper proposed the development of a five year plan for out-of-home care, and Aboriginal children in out-of-home care. It also proposed a range of initiatives targeting placement stability, better health, better schooling, focus on leaving care and the announcement of an increase in the capacity of therapeutic residential care from 40 to 140 placements, all of which we consider vitally important.

MacKillop looks forward to continuing to work closely with government on the next steps with the intention of improving the system and services for vulnerable children and young people in Victoria.

Protecting Victoria’s Vulnerable children inquiry

Protecting Victoria’s Vulnerable Children Inquiry


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The Policy and innovation team was established in 2011 with the objective to further strengthen our policy development and innovation both within MacKillop Family Services and across the wider sector.

Over the past year, the team engaged in a large number of significant policy and advocacy activities including the following submissions:

• Victorian Department of Health on the draft Whole of Government, Victorian Alcohol and Drug Strategy (September 2011)

• National Disability Services on Measuring Outcomes for People with a Disability (April 2012)

• Review of New South Wales Victims Compensation Scheme (April 2012)

• National Quality Framework Working Group (Select Council on Disability Reform) consultation on Draft National Standards for Disability Services (June 2012)

MacKillop also participated in a range of research projects with universities and institutions including: the Parenting Research Centre, LaTrobe University, the University of New South Wales and the University of South Australia.

A number of compliance and quality activities were conducted through the year. In November 2011 MacKillop’s Disability Service in Melbourne was independently audited against Industry and Outcomes Standards for Disability Services. This was followed in March with our Victorian out-of-home care services, family support services and Child FIRST program being independently audited against the Registration Standards for Community Service Organisations.

The results were very positive. As well as an extensive culture of improvement, auditors noted a strong commitment to our values, and practice that is supported through the availability of well developed policies and procedures. Excellent external stakeholder feedback was also reported highlighting the collaborative, and often leadership approach of our program staff working with the broader sector.

Significantly, in December 2011 MacKillop received accreditation from the Children’s Guardian to become a registered foster and kinship care provider in New South Wales. This ensured we were well positioned for the commencement of the handover of foster and kinship care from the New South Wales government to the not for profit sector in late 2012.

Policy and innovation

Policy and Innovation

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Annual Report 2011-2012 MacKillop Family Services “we look forward to working with MacKillop Family Services in the future to ensure the success of the foster care system as well as other possible community service initiatives.”

leHong loan, uniceF Viet nam

Dr Nick Halfpenny, MacKillop General Manager of Policy and Innovation, with a photo from meeting with

commune and women's council representatives in Viet Nam.


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Following a visit to Melbourne in March 2011 by staff from uniceF Viet nam’s child Protection unit, MacKillop Family Services was invited by uniceF to support the development of foster care in Viet nam. The project was undertaken in partnership with rMiT university.

The level of vulnerability and disadvantage for children and young people in Viet Nam is pronounced. Data from the Vietnamese Ministry of Labor, Invalids and Social Affairs (MOLISA) (2010) indicates that there are 172,500 orphans and abandoned children, 21,500 children living in institutions and over 20,000 children living on the streets. There is no reliable data on the number of children living in unsafe homes who require alternative care such as foster care.

In September and October 2011 Dr Nick Halfpenny, MacKillop’s General Manager of Policy and Innovation, travelled toViet Nam to work with UNICEF and the national government to develop a national foster care program.

The trips involved a series of field visits to institutions across Viet Nam and meetings with local authorities, the Women’s Union, national and provincial officials and non-government organisations. While the conditions in institutions were confronting there were examples of impressive and innovative practice.

In April 2012 Dr Halfpenny returned to Hanoi to present the finalised draft of the Foster Care Guidelines to UNICEF and MOLISA staff.

The project has been an extraordinary experience and the partnership between MacKillop, UNICEF and RMIT University has made significant progress. There is still much work to be done to implement the model but there is considerable goodwill and energy to further develop family-based care options for children and young people. It is anticipated that pilot models of foster care will be implemented in the near future.

South Melbourne to Viet nam

a THanK yOu leTTer FrOM uniceFDear Ms Micaela Cronin,

UNICEF is delighted with the support provided by MacKillop Family Services to the development of foster care in Viet Nam. The development of foster care in Viet Nam is a key reform to improve the circumstances of children who cannot live with their families.

Over the last several months Dr Nick Halfpenny has provided invaluable inputs into national draft legislation in relation to foster care, as well as in drafting operational guidelines and manuals for grassroots workers who will implement the emerging foster care system on a national basis.

Best regards,

Le Hong Loan Chief of Child Protection Programme UNICEF Viet Nam

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South Melbourne to Viet Nam

Social protection centre in Hoi An, Viet Nam

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Annual Report 2011-2012 MacKillop Family Services “it was not only the previous four weeks that had been

difficult for ben, it was most of his 17 years of life.”

Jacqui Anile, MacKillop Residential House Supervisor, with a photo of Ben.


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On any given night in Victoria MacKillop Family Services provides out-of-home care for over 330 babies, children and young people who cannot live at home through our residential care, foster care and lead tenant programs.

Our staff work to address the trauma these vulnerable children and young people have experienced and assist them to develop the confidence and skills required to move forward with their lives.

We look after children and young people across the metropolitan area of Melbourne from Werribee in the west, Coburg in the north and across the southern suburbs to the Mornington Pennisula. Our regional services expand across the Barwon South West Region from Lara through Geelong City down through the districts of Colac, Apollo Bay and most recently through to Warrnambool across to Portland and then towards Casterton and Hamilton.

After taking on a caretaker role for residential homes in Warrnambool in November 2011, we were successful in being appointed by the Department of Human Services to manage both residential homes and 41 foster care placements in Warrnambool.

In addition to foster care and residential care homes across the state, our broader out-of-home care services include specialist care homes, lead tenant homes and our innovative Cluster Lead Tenant Apartments and Home Based Care Supported House models.

Over the past 12 months we have extended our Home Based Care Supported House capacity in the North West region in collaboration with the Department of Human Services. This innovative model of care creates a home-like environment for young people living with carefully selected and trained volunteers with strong support from MacKillop case managers and other workers.

In relation to our residential care services, supported by the introduction of the Sanctuary Model, we are continuously improving the quality of care we are providing to our young people who live in our residential homes.

Our homes aim to provide our young people, who often come to us with a negative experience of “home”, with a therapeutic experience aimed at healing the trauma they have experienced and enabling them to leave care with a concept of “what a home should be.”

579Children and young people we provided out-of-home care for.

Out-of-Home care

ben’S blOw Me dOwn dayBen had been in a MacKillop residential home for only four weeks but it had been a rough four weeks for everyone in the house. “He went on without engaging with us for over a week, except when he yelled or screamed. We have dealt with some aggressive kids before but he was scary,” said the House Supervisor, Jackie Anile.

Then one day Ben emerged from his room and asked to speak with Jackie in private. After an hour of discussion, Jackie and Ben came to a mutual understanding on various household matters, “we’re putting our trust in you so don’t let us down” concluded Jackie. Ben then had something to prove.

Fast forward to the next morning and this email correspondence from MacKillop’s Manager of Youth Services in the North West, Gerard Cameron:

Blow me down - due to the incredible respect and patience shown by Jackie and her colleagues towards Ben, the following has transpired in the last 18 hours: Ben has cleaned his room, is currently washing the house vehicles to earn chore money and has asked for the opportunity to further prove himself.

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Out-of-Home Care

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Annual Report 2011-2012 MacKillop Family Services “it was very humbling for us all from the bennelong Foundation to hear directly from the Vietnamese Support Program group the impact this project has had on the families who participate.”

Susan Frances, bennelong Foundation General Manager

(L-R) Susan Frances (Bennelong Foundation) and Emma Leunig, (MacKillop Disability Services

Metro) with a photo of some mothers from the Vietnamese Support Program.


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community Programs disabilityThe discussion continued over the past year in relation to the national disability insurance Scheme, importantly increasing awareness of the issues within the community.

Our range of support services for children, young people and young adults with disabilities and their families promote independence, choice and inclusion and connect them back to their community.

During the year our recreational and respite services continued to expand by including a range of holiday programs, family camps and respite and part time foster care. We also provided long term care for young people and young adults in supported accommodation in Melbourne’s western suburbs and options for foster care in the Barwon area.

This year we were fortunate to gain ongoing and expanded funding for both

the Melton and Wyndham Inclusive School Holiday Programs. These programs offer a joint school holiday program for children with disabilities and children without disabilities referred by our Family and Community Services programs. The Alternate Recreational Choices Program that assists children with complex needs to access mainstream out of school hours options was also expanded from Brimbank, Wyndham and Melton to now include Moonee Valley, Maribyrnong and Hobsons Bay.

This past year our Great Break Program, offering family camps at suitable holiday venues, was redeveloped to allow daily group activities for parents, children and their siblings to be run concurrently. This enables respite and recreation for all family members who then regroup as a family at the end of each day.

We also supported families to connect with one another through our Parent to Parent Network in Melbourne ’s west and our Strengthening Parent Support Program in Barwon. Both focus on parent education, information sharing and social activities. A volunteer program based in our Footscray office recruits and trains volunteers

to support families caring for a child with a disability by offering help with transportation, social support, and through camps and family activity days.

In Geelong the Strengthening Parent Support Program has enabled MacKillop Family Services to offer a social activity group program for parents and carers, information sessions on services and supports, a sibling group program (SIBZ) and a community of practice for professionals. Last year 207 parents and carers attended our two social activity programs.

Our FriendS aT THe bennelOnG FOundaTiOnWhen Bennelong Foundation General Manager Susan Frances took their Board members to visit with the Vietnamese Support Program for parents with a child with a disability, they were, in Susan’s words, “treated to a table groaning with beautiful Vietnamese food and wonderful hospitality.”

With 20 regular members, the program is now in its ninth year and has shared many an occasion together including an annual family camp. Together the families are able to witness the change and development of each other’s children year after year and to put the shame and stigma aside of having a child with a disability and instead embrace that child’s unique qualities.

“At the Bennelong Foundation we are delighted to support this important program, contributing to the funding of the group facilitator and to help cover the costs of the group’s activities, such as transport to the annual camp,” said Ms Frances.

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Community Programs - Disability

661Children and young people we assisted through our disability programs.

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“Through this program the women have gained the skills, knowledge and encouragement to enhance their parenting ability and can now reflect on how they can improve their parenting practices positively and with confidence.”

Jayne cole, dame Phyllis Frost centre

(L-R) Laura Lungo and Brigid Sullivan, MacKillop Family Services Case Managers, at

DPFC with a picture of the prison.


21

community Programs Family and community ServicesMacKillop Family Services provides holistic support to some of the most vulnerable families in Victoria through our Family and community Services.

These programs are culturally responsive and provide support to families experiencing alcohol or other drug misuse as well as parenting support and family skills training programs.

This year, as we welcomed the recommendations of the Protecting Victoria’s Vulnerable Children Inquiry Report, we were encouraged by the government’s immediate response to take action in relation to the expansion of Child FIRST and family services. As a direct result our family services in both the Brimbank Melton and Western area and our Brimbank Melton Child FIRST service received growth funding from March 2012 and we have been able to expand our services to better meet the demand.

MacKillop also began piloting an In-Home Family Therapy Project from early 2012. A qualified family therapist works in close collaboration with our

family case workers delivering family therapy to families in their own home to strengthen family cohesiveness and improve parenting skills.

By eradicating common barriers such as cost, practicality, fear, and scepticism, MacKillop is working to increase each family’s willingness to participate.

The Family Relationship Centre, located in Broadmeadows, is a partnership with Spectrum Migrant Resource Centre and Relationships Australia (Victoria) with MacKillop as the lead agency. The centre assists separated parents to negotiate agreed parenting arrangements for their children. MacKillop’s approach at the centre to engage local diverse communities was recognised in a Report to the Attorney General prepared by the Family Law Council in Improving the Family Law System for Clients from Culturally and Linguistically Diverse Backgrounds (February 2012).

We were delighted that our Tuning in to Kids program was also formally acknowledged this year. Delivered as a partnership between ParentsLink and Mindful at the University of Melbourne, MacKillop’s Tuning in to Kids program won the Engagement Excellence Award by the University of Melbourne for Tuning in to Kids in Community Languages.

This year the Tuning in to Kids program also delivered several parent education groups at the Dame Phyllis Frost Centre. The feedback from the prison was extremely positive and the waiting list for our program continues to grow.

3708Families we supported in the communities in which we work.

a leTTer FrOM THe daMe PHylliS FrOST cenTreTo whom it may concern,

The Dame Phyllis Frost Centre wishes to acknowledge the outstanding program ‘Tuning in to Kids’ that MacKillop Family Services has provided to the Mothers and Children Program as well as other women who are parents within the prison.

The popularity, high number of self-referrals, success rate of completion, and the current wait list contributes to the ongoing need for this program.

Yours sincerely,Jayne Cole Mother and Child Program Support Worker

<

Community Programs - Family and Community Services

22

“Many of our young people have not had the opportunity

to experience the beauty of a garden, and the pride

and wonder that comes with seeing it develop and grow.”

ruth Hamilton, MacKillop education (Geelong) Principal

MacKillop Education (Geelong) student Slade in the Sensory Garden

with a photo of some of his classmates.


23

MacKillop Family Services’ education programs provide learning options for young people disengaged or at risk of disengaging from mainstream schooling.

The education programs provide flexible learning pathways and the tools young people need to re-enter mainstream schooling where appropriate or other employment or further education and training options.

This year we actively contributed to a number of new and existing projects and initiatives to re-engage young people in out-of-home care with education, including the commencement of a pilot flexible learning program in partnership with St Joseph’s Flexible Learning Centre in North Melbourne.

Many young people in care have a history of repeated school expulsions or disengagement and require more intensive support before a successful transition back to school. MacKillop has been delivering a specialist education program for this group of students in one of the classrooms at St Joseph’s Flexible Learning Centre, with the aim of transitioning them gradually into the St Joseph’s school community. To date the pilot is progressing well with the young people motivated, attending classes and importantly engaged in learning.

In Geelong, MacKillop participated in the Department of Education and Early Childhood Development Barwon Youth Partnerships initiative to better support ‘at risk’ young people to stay connected to education. One of the key projects was an Outreach Teacher pilot to support re-engagement of young people in residential care to education. This pilot complemented our existing services for children in out-of-home care to further and improve education outcomes for this marginalised group of young people.

The Melbourne Community Foundation funded MacKillop to facilitate an innovative project, Dads and Kids in Schools, in two schools in Melton, to improve the fathers’ involvement in their children’s education, Coburn Primary School and Melton West Primary School worked with MacKillop to run a number of nights for fathers and their children with up to 70 dads and 90 children being involved in kite making, construction activities, and games nights.

Also towards the end of this year, the Maidstone Flexible Learning Hub was developed as a partnership between the Department of Human Services, MacKillop and Westcare Salvation Army to establish a flexible learning space for young people in out-of-home care in the area. The Maidstone site, formerly a Department of Human Services purpose built school with excellent recreation and learning areas, is now managed by MacKillop with staff from Westcare based at the site, all to deliver innovative education programs.

Another highlight from the past year included the MacKillop Education (Geelong) students’ development of a Sensory Garden. The garden, funded by the R.M. Ansett Trust, is made up of five pathways, each representing one of the five human senses such as smell or hearing. The students teamed up with the Gordon TAFE VCAL trade students to work on a community project creating a concrete couch that each of the students have the opportunity to mosaic which takes pride of place in the garden.

281 Children and young people we provided with flexible learning pathways.

community Programs education

Our STudenTS’ SenSOry GardenThe students at MacKillop Education in Geelong take great pride in their unique garden designed to encourage them to further engage with their learning and life journeys.

Principal Ruth Hamilton described the development of the garden, which is made up of five pathways each representing the senses, as playing an important role in the students’ emotional, social and educational development. “That feeling of achievement, and the reflective and safe space the garden provides, is really important in developing confidence and a sense of belonging for our students.”

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Community Programs - Education

24

“in 2006, then only 12, arun began his

frightening journey to australia.”

Arun reminiscing about his homeland Burma and his long

journey to Australia.


25

MacKillop Family Services’ refugee Services provides community care to young unaccompanied asylum seekers awaiting outcomes of their refugee applications.

These young people are assisted through the provision of accommodation, case management, transition planning, living skills programs, education and cultural support services.

Refugees face significant settlement issues including language barriers, high unemployment, lack of access to housing, general health issues and the after effects of torture and trauma. MacKillop works to address these issues through education, recreation, therapeutic intervention, social inclusion and English language development whilst importantly respecting and maintaining the young people’s values, social networks and cultural practices.

This year our Refugee Services underwent rapid development and growth. As the lead agency of a consortium with Jesuit Social Services and CatholicCare, we expanded our community detention program for unaccompanied asylum seeking minors, to also provide services for vulnerable families and young adults. Now the program has capacity to support 270 individuals who would previously have been required to remain in detention centres whilst their applications for refugee status were processed.

Also through the year, MacKillop has played an important role in contributing to the Department of Immigration’s development of policy and procedures through representation on their Community Detention Technical Reference Group and provision of a number of submissions and policy proposals.

We will continue to provide support for these vulnerable young people and families to help them to recover from the trauma they have experienced while importantly building their sense of self and keeping them connected to their heritage.

42 Young unaccompanied asylum seeking minors we assisted with community care.

refugee Services

FrOM reFuGee TO FuTure cOMMuniTy SerVice wOrKerIn the corridors of the house there are maps, maps of the Middle East, of South East Asia, of Australia. The maps signify the incredible journeys of hope, survival, determination and resilience of the young people for whom MacKillop Refugee Services supports and cares. One morning while looking over the maps, one young man Arun began to show everyone his journey. Arun is of Rohingya ethnicity and from the western region of Burma.

MacKillop Refugee Services has provided Arun with alternate accommodation and intensive support through our 24 hour care and case management program. Arun was recognised as a refugee and granted a protection visa. As Arun was leaving MacKillop’s care, he told his case manager that he had decided to finish school and train to be a community service worker so he could one day work with refugees and give back to the community what MacKillop has given to him.

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Refugee Services

26

“i am really embracing and reflecting on how much being a part of the family here at eddy’s Place has changed my life.”

eddy’s Place resident, nicola

A locker filled with Nicola’s sporting equipment,

medals and photos of her doing what she loves.


27

MacKillop Family Services has been operating in new South wales since 2009. during this time our services have primarily revolved around supporting young people who are experiencing, or at risk of experiencing, homelessness.

Early this year, MacKillop became a foundation member of the Coalition for Children In Care and the Association of Children’s Welfare Agencies (ACWA) Out-of-Home Care Transition Sub Committee, further to the New South Wales Government’s decision to transfer 80 per cent of foster and kinship care services to community organisations.

As an organisation we prepared for this transition through the submission of a Registration of Interest for foster and kinship care placements in the Southern and Metro West Regions. MacKillop is now registered to provide all forms of out-of-home care in New South Wales.

Through our commitment to working collaboratively with local providers and local communities, our preparation

also included the establishment of a partnership with the South Coast Medical Service Aboriginal Corporation to form a new Aboriginal out-of-home care service on the New South Wales Far South Coast. The partnership has a focus on Aboriginal capacity building and will support the placement of Aboriginal children with Aboriginal carers.

We also developed a partnership with the peak body for Aboriginal out-of-home care service providers AbSec, The Aboriginal Child, Family and Community Care State Secretariat (NSW). Through both of these partnerships we undertook a community engagement process, visiting Aboriginal communities on the Far South Coast to establish relationships with key elders, leaders and organisations. This important work is continuing.

On 1 July 2011 MacKillop’s Youth and Family Support Service began operation, providing early intervention services to young people aged 12-17 years across the Blacktown local government area, with a particular focus on those who live in Mount Druitt.

Throughout the year MacKillop’s existing specialist residential services in New South Wales, Eddy’s Out West Youth Homelessness Service, continued to operate at full capacity. Eddy’s Place was also kept busy with the continued implementation of a therapeutic approach to residential out-of-home care. Through weekly sessions with

a highly-skilled therapeutic specialist, staff increased their capacity to recognise the impact of underlying trauma and support young people to achieve better outcomes.

53Young people we helped through our residential homelessness service.

new South wales

nicOla SayS Farewell buT nOT GOOdbyeIn 2012 Eddy’s Place said farewell to their longest standing resident Nicola who moved into independent accommodation after turning 18. MacKillop was first introduced to Nicola, a shy and quiet 15 year old, in 2009 when she found herself no longer able to live at home.

In the three years she spent at Eddy’s Place, Nicola certainly came out of her shell. A fan of team sports and physical activity, Nicola became a member of the local soccer club and regularly participated in social basketball, hockey, and indoor soccer games on weekends.

Nicola says of her time at Eddy’s Place:

“Over the past three years I have met so many lovely people that have changed my life. I love all the people here so much, I am going to miss them so much. This is another stepping stone I need to take towards independence and it is only farewell not goodbye.”

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New South Wales

28

“Peter feels very blessed but it is his nieces and nephews who feel they have been given the greatest gift of all.”

Former resident Peter with a photo of his sister and her daughters (his nieces).


29

MacKillop Family Services’ Heritage and information Service assists people who as children and mothers lived in the Homes of MacKillop’s founding congregations by providing supported access to records, facilitating family reunifications and playing a lead role in advocating for and raising community understanding of their experiences.

A significant milestone this year was establishing a new base for the service within the former St Vincent de Paul’s Boys’ Orphanage in Cecil Street, South Melbourne. We have since welcomed many visitors into the new space including into our new Welcome Room, the fit out of which was made possible with the kind support of the John T Reid Charitable Trust.

Through the course of the renovation works at South Melbourne, our large collection of historical records, contained in over 2,000 boxes, were stored at the Public Record Office in North Melbourne. We are very grateful to the Public Record Office Victoria for making space available for this purpose and for supporting our staff to access records during this time. The Archive is now safely back at South Melbourne.

This year was yet another busy one for the Heritage and Information Service in relation to new requests for information, receiving 510 requests in total. People made contact with our service from all over Australia and overseas. As well as people contacting MacKillop to access their own records, there was an increase in people undertaking family history research. MacKillop received requests for information about records for children admitted to the Homes pre-1900, which represented a continued rise.

In addition to searches for records and photographs, for former residents we also facilitated family reunions, supported them to make contact with each other, facilitated meetings between former residents and former staff and supported small group gatherings.

1750Former residents continue to receive our newsletter, Connect.

Heritage and information

FOrMer reSidenT PeTerPeter spent his entire childhood in the care of several of MacKillop’s founding agencies. A few years ago Peter contacted the Heritage and Information Service for his records. In the course of locating Peter’s records, it was discovered that he had a sister, who was also in care.

A search was undertaken to try and locate his sister but eventually a record of her death was located. A little more time elapsed and then Peter decided that he was ready to search for the children of his deceased sister.

The reunion between Peter and his nieces, Julia, Gaye and Michelle occurred in our Welcome Room over morning tea and many tears of joy. Peter and his nieces have continued to maintain contact and he has been introduced to his nephews and extended family members. This year Peter celebrated his 80th birthday with them all.

<

Heritage and Information

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This year MacKillop Family Services continued our strong emphasis on comprehensive health and wellbeing strategies whilst providing timely, appropriate and responsive support to staff. The partnership with MacKillop’s Employee Assistance Program provider, PPC Worldwide, enabled us to provide strengthened counselling and wellbeing services and to gain an improved understanding of the issues challenging our staff.

Staff continued to access a number of preventative health measures including Worker Health Checks and Influenza vaccinations, with a significant proportion of staff participating in both initiatives.

Learning and Development efforts over the 12 month period focused on clarifying our foundation training requirements and establishing online learning with new and existing employees completing modules on equal opportunity, prevention of bullying and sexual harassment, working in an office environment and manual handling. Positive feedback has been received on the modified induction program which was implemented during the first part of 2012.

MacKillop was successful in reducing staff turnover by almost seven per cent after undertaking a project to review our recruitment practices and processes to ensure these assist in recruiting the best possible staff. As part of the project, training was undertaken with 70 senior and supervisor level staff in Development Dimensions International’s Targeted Selection Interviewing methodology.

In order to learn more about what and how we can improve conditions for our staff we conducted a Staff Engagement Survey with the expert assistance of Best Practice Australia. Eighty nine per cent of permanent staff participated, providing us with a plethora of meaningful data to work with. The results will also help shape the planning for our next Strategic Plan.

In broader terms, this year saw a significant step toward achieving equal pay for workers in the social and community services sector as Fair Work Australia released its first Equal Remuneration Order following its earlier Equal Remuneration Decision.

As a member of the Australian Council of Social Service and the Victorian Council of Social Service we actively supported this campaign and continue to do so.

workplace update

Workplace Update

603 Average number of staff during the year


31

excellence awardsThe excellence awards are presented to a staff member, volunteer and a child, young person, adult or family with whom we work. The following awards were presented at the 2013 annual Public Meeting.

THe caTHerine Mcauley award FOr eXcellence in VOlunTeerinGGemma Young – Lead Tenant – Leaving Care Cluster, Geelong

Gemma Young is a valued member of the residential care team at Geelong but she is much more. Gemma is also a volunteer Lead Tenant for two young people who were previously in residential care and also supports another two young people who have successfully transitioned into a Leaving Care Cluster House. Gemma is committed to the young people and has a strong desire to support them to achieve positive outcomes. She believes, and shows by her actions, that with support and trust, commitment and connection, young people can be guided into the next stage of their lives.

Gemma’s overall compassion, her commitment to work hard and her ability to foster hope and develop skills in young people is remarkable. These outstanding qualities of inspiring others and a commitment to good practice, extends to her work colleagues – she encourages and fosters hope in all of us, but especially our young people.

THe caTHerine Mcauley award FOr eXcellence in VOlunTeerinG – carerJodi Booth – Foster Carer with the therapeutic Circle program, Geelong

Jodi, together with her husband Ray, has been a foster carer with the therapeutic Circle program since 2009. She has been a foster carer since 1998 and has cared for over 40 children offering respite, short term and long term care. Jodi was recently persuaded to share her experience of supporting children in ‘Contact with Birth Families’, a presentation at the 2012 National Foster Care and Kinship Conference.

Jodi’s warm caring nature, the respect and compassion she shows to families at all times is a credit to her. Despite the children in her care having experienced significant trauma and neglect, Jodi demonstrates through her interactions with birth families, that she is able to remain non-judgemental and open to ensuring that children have the opportunity to feel safe and protected, and spend positive time with their families. Jodi supports the children currently in her care to develop knowledge of their extended birth families. Jodi is valued and respected by families, case managers and other carers and is particularly loved by the children that she and Ray provide care for.

THe edMund rice award FOr eXcellence in PrOFeSSiOnal PracTiceKathryn Barry – Manager, Family Relationship Centre, Broadmeadows

Kathryn (Kath) is a caring, committed and compassionate person with very strong work ethics. Kath is a highly skilled practitioner, an excellent communicator and overall a manager that staff can rely on for advice. In fact, our five foundational values are the guiding principles of Kath’s everyday practice. She treats everyone she meets with respect.

In her role as the Manager of the Family Relationship Centre, Kath has developed strong links and collaborative working relationships with other professionals and local agencies in order to achieve common goals for the benefit of clients and the community at large. Kath is also a strong believer in equality and a compassionate approach to services. Over the past ten years as a Manager at MacKillop, Kath has led two programs that require a sustained level of high commitment to hard work with disadvantaged and vulnerable individuals and families. This serves as testimony for her compassion to provide hope to families experiencing trauma and difficulties.

THe Mary MacKillOP award FOr cOuraGe in liFeSayf Mahdloom – Refugee Services, Metro

Sayf was referred to MacKillop’s newly established Unaccompanied Minor program in June 2011. Whilst involved in this program Sayf has learnt English as a second language and participated in sporting and musical activities, including recently beginning to learn how to play the violin. Sayf has thrived in our program, attending school regularly and playing soccer. Sayf’s life journey before and since arriving in Australia has been one of extreme hardship. He has shown admirable resilience and bravery to cope with rejection and setbacks and has kept persevering. His friendly disposition and determination has been an inspiration to other young people in the program.

Sayf recently gained a visa, almost two years after he first arrived in Australia. He is now living independently in the community, looking for a job and wants to contribute to life in Australian society. Sayf has inspired others to remain strong and determined and to not give up hope, even when faced with challenges of overwhelming proportions. We are very proud of Sayf and his achievements.

Excellence Awards

32


The financial information presented in this annual report has been derived from the audited Financial report of MacKillop Family Services for the year ended 30 June 2012.A copy of the full financial report and auditor’s report is available on request, free of charge.

enTiTy OVerViewMacKillop Family Services Ltd (‘MacKillop’) is a company limited by guarantee and is incorporated and domiciled in Australia.

MacKillop is responsible for the works previously conducted by the following Founding Agencies:

(i) Christian Brothers’ Child, Youth and Family Services, Footscray which included:

(a) St Augustine’s Adolescent and Family Services, Whittington

(b) St Joseph’s Homes for Children, Flemington

(c) St Vincent’s Boys’ Home, South Melbourne

(ii) Mercy Family Care Centre, North Geelong

(iii) St Vincent de Paul Child and Family Services, Black Rock

(iv) St Anthony’s Family Service, Footscray

(v) St Joseph’s Babies and Family Services, Glenroy

Since commencement of operations, MacKillop has become responsible for continuing the works of the following organisation:

(i) Edmund Rice Community Services, New South Wales

PrinciPal acTiViTieS MacKillop’s principal activities are the provision of Home Based and Residential Care Services, Disability Services, Youth Support and Outreach Services, Educational Services, Family Support and Preservation Services, Refugee Services, Heritage and Information Services for former residents along with Advocacy and Research to vulnerable and disadvantaged children and young people and their families, utilising self generated, federal and state government funding.

GeOGraPHical areaMacKillop provides services in Melbourne, Geelong, Warrnambool, Sydney, Wollongong, Bega and Batemans Bay.

eMPlOyeeSThe average number of full-time, part-time and casual employees during the financial year ended 30 June 2012 was 603 (2011: 542 employees).

VOlunTeerSDuring the year, MacKillop had some 450 volunteers assisting with its works.

GreeninGMacKillop has a ‘Greening Committee’ which continually looks at ways the organisation can reduce its carbon ‘footprint’. During the past year the organisation has continued to downsize its vehicle fleet (large vehicles replaced with smaller vehicles), increase its purchase of green energy, continues to use suitable recycled paper in copiers, uses alternate ‘green’ chemicals across all its sites and has used an environmental consultancy firm to assist in incorporating an Environmentally Sustainable Design into the major refurbishment works at 237 Cecil Street South Melbourne.

Financial Summary report

Financial Summary Report


33

2012 2011

Government grants 91% 78%

Enterprise income 1% 1%

Bequests 1% 0%

Trust funds 1% 1%

Donations/fundraising 1% 1%

Investment income 0% 7%

Other income - includes funds from Founding Congregations and Capital Appeal Fund

5% 12%

reVenue

EXPENSESREVENUE

2012 2011

Employee benefits expense 69% 72%

Depreciation and amortisation expense 3% 3%

Client expense 12% 10%

Fundraising and volunteer expense 1% 1%

Occupancy expense 3% 3%

Property maintenance and equipment expense 6% 6%

Motor vehicle running expense 2% 1%

Audit and legal expense 0% 0%

Administration expense 3% 3%

Other expenses 1% 1%

eXPenSeSEXPENSES

REVENUE

Financial Summary report

Financial Summary Report

OPeraTinG reSulT FOr THe PeriOdThe company recorded a loss from ordinary operating activities of $1,678,401. Other income from non-ordinary activities totalled $871,311 resulting in a net loss for the year of $807,090. Other income is un-budgeted income received outside of MacKillop’s normal activities and is capital in nature. This income is used to fund capital works or is invested to fund the ongoing works of MacKillop. The reported ‘other comprehensive income’ in the Statement of Comprehensive Income is the recorded loss in financial assets which is yet to be realised.

34

Annual Report 2011-2012 MacKillop Family Services Statement of Comprehensive Income for the year ended 30 June 2012

Statement of comprehensive income for the year ended 30 June 2012

2012 $

2011 $

Revenue and other income

Revenue from operating activities 45,105,917 36,010,687

Revenue from outside operating activities 1,039,784 1,513,348

Revenue and other income 46,145,701 37,524,035

Expenditure

Employee benefits expense 33,249,858 27,590,040

Depreciation and amortisation expense 1,520,780 1,273,828

Client expense 5,861,122 3,718,134

Fundraising and volunteer expense 181,756 330,536

Occupancy expense 1,440,455 1,062,482

Property maintenance and equipment expense 2,875,818 2,066,976

Motor vehicle running expense 767,406 574,659

Audit and legal expense 70,839 53,863

Administration expense 1,414,153 1,223,474

Other expenses 441,915 506,518

Expenditure 47,824,102 38,400,510

Loss from ordinary activities (1,678,401) (876,475)

Other income 871,311 3,971,953

Net (loss) /surplus for the year (807,090) 3,095,478

Other comprehensive income

Net (loss) / gain on revaluation of financial assets (1,150,549) 1,699,339

Other comprehensive income for the year (1,150,549) 1,699,339

Total comprehensive income for the year (1,957,639) 4,794,817


35

Statement of Financial Position as at 30 June 2012

2012 $

2011 $

CURRENT ASSETS

Cash and cash equivalents 1,885,572 2,758,711

Trade and other receivables 2,890,881 1,373,307

Financial assets 9,087,061 10,000,000

TOTAL CURRENT ASSETS 13,863,514 14,132,018

NON-CURRENT ASSETS

Financial assets 11,556,362 15,770,220

Property, plant and equipment 25,099,251 20,129,159

TOTAL NON-CURRENT ASSETS 36,655,613 35,899,379

TOTAL ASSETS 50,519,127 50,031,397

CURRENT LIABILITIES

Trade and other payables 3,994,219 2,005,882

Short-term provisions 2,632,131 2,260,747

Other 4,460,125 4,666,001

TOTAL CURRENT LIABILITIES 11,086,475 8,932,630

NON-CURRENT LIABILITIES

Long-term provisions 1,141,826 850,302

TOTAL NON-CURRENT LIABILITIES 1,141,826 850,302

TOTAL LIABILITIES 12,228,301 9,782,932

NET ASSETS 38,290,826 40,248,465

FUNDS

Contributed funds reserve 23,481,100 23,481,100

Trust funds reserve 3,714,183 3,714,183

Capital appeal reserve –

Financial assets reserve 5,885,495 7,036,044

Retained earnings 5,210,048 6,017,138

TOTAL FUNDS 38,290,826 40,248,465

Statement of Financial Position as at 30 June 2012

36


Statement of cash Flows for the year ended 30 June 2012

2012 $

2011 $

inflows (Outflows)

inflows (Outflows)

CASH FLOWS FROM OPERATING ACTIVITIES

Receipts from government and other 46,446,474 43,213,323

Payments to suppliers and employees (46,487,607) (38,749,709)

Dividends received 57,230 48,501

Interest received 545,098 1,027,808

Net cash provided by operating activities 561,195 5,539,923

CASH FLOWS FROM INVESTING ACTIVITIES

Payment for property, plant and equipment (5,827,275) (10,141,223)

Proceeds from sale of property, plant and equipment 416,693 765,952

Net increase in investment funds 3,976,248 4,065,696

Net cash used in investing activities (1,434,334) (5,309,575)

Net (decrease)/ increase in cash and cash equivalents (873,139) 230,348

Cash and cash equivalents at beginning of year 2,758,711 2,528,363

Cash and cash equivalents at end of year 1,885,572 2,758,711

Statement of Cash Flows for the year ended 30 June 2012


37

JuSTice HOPecOllabOraTiOn cOMPaSSiOnreSPecT

38


Thank you also to all our supporters who wish to remain anonymous and to all our individual supporters, both through donations and volunteering.

TruSTS and FOundaTiOnSBell Charitable Fund

Bennelong Foundation Limited

Beswick Family Fund

Cabrini Health

Carers Victoria Respite Connections

Collier Charitable Fund

Equity Trustees - David Taylor Galt Charitable Trust

Geelong Community Foundation

Give Where You Live

Joe White Bequest

John T Reid Charitable Trusts

Pierce Armstrong Trust

Shell Geelong Refinery Employee Community Grants

State Trustees Australia Foundation

The Annie Danks Trust

The Coca-Cola Australia Foundation

The Dimmick Charitable Trust

The Foundation of Graduates in Early Childhood Studies

The Marian and E H Flack Trust

The Mary MacKillop Foundation

The Mercy Foundation Ltd

The R E Ross Trust

The R M Ansett Trust

The Walter and Eliza Hall Trust

The William Angliss (Victoria) Charitable Fund

Youth Education Support Inc

cOrPOraTe and cOMMuniTy SuPPOrTerSBecks Wiggins Stokes Pty Ltd

Bob Stewart of Kew

Hill Consultants

Liberty International Underwriters

Loyola College

Redd HR/IR Consultancy

Riversdale Orthodontists

St Kevin’s College

St Patrick’s College Strathfield

The Good Guys Foundation

Wallara Asset Management Pty Ltd

acknowledgement and Thankswe gratefully acknowledge the generosity of the following donors, trusts and foundations, businesses, councils, community groups and schools. Their support is crucial to the work we carry out and we sincerely thank them.

Acknowledgement and Thanks


39

eSTaTeS Estate Margaret Conway

Estate Mary Ann Edwards

Estate WE and ME Flanagan

Estate Patrick A Foley

Estate Leo Byrne Halpin

Estate Father Leo Hartnett

The John Henry Charitable Trust

Estate William Theobald Hogan

Estate Patrick Peter Lacey

W and M Levers and Sons Maintenance Fund -Estate George H Levers

Estate James McConnell Kerr

Estate Patrick J McMahon

Estate James Moloney

Estate Edward O’Connell

Estate John E Taylor

Estate Charles Tutty

wOrKPlace GiVinG National Australia Bank Limited

Westpac Banking Corporation

cOMMOnwealTH GOVernMenT Department of Families, Housing, Community Services and Indigenous Affairs

Department of Immigration and Citizenship

Department of Health and Ageing

new SOuTH waleS GOVernMenTDepartment of Family and Community Services

VicTOrian GOVernMenT Department of Human Services

Department of Education and Early Childhood Development

Department of Health

Victoria 175 Grants Program

Department of Premier and Cabinet

State Government Victoria Community Crime Prevention

lOcal GOVernMenTCity of Stonnington

Shire of Melton

For more information about how you can help, please phone our supporter services team on 1300 218 935 or visit www.mackillop.org.au.

Acknowledgement and Thanks

40

“One of our most joyful moments would be seeing Joey take his first steps at 16 months after we had been working so hard to help him catch up developmentally for almost a year.”

Foster carer isobel

A photo of Isobel and Greg on their family bookcase.


41

MaKinG a dOnaTiOnMaking a donation to MacKillop is one of the best ways you can help to change the lives of disadvantaged children, young people and families.

leaVinG a bequeSTContinue the work of MacKillop by leaving a gift that lasts. Once you have taken care of your family, why not leave a gift that will support vulnerable children, young people and families. Your bequest allows MacKillop to plan for the long term.

becOMinG a cHildHOOd ParTnerThere are many children who have suffered abuse and neglect, by becoming a MacKillop Childhood Partner you can help provide these children and young people with the skills and support they need to build a brighter future.

Your regular gift per month saves on overheads and delivers vital support such as: emotional and psychological counselling, tutoring and support integrating into mainstream schools, emergency accommodation, training in independent living skills and ongoing care and support.

GiVinG THrOuGH yOur PayThink you don’t have time to help regularly? You do! You can set aside an amount of your choice from each pay packet. Donating this way is very tax effective because the donation comes out of your pre-tax dollars. All you have to do is let your payroll officer know.

For more information about how you can help, please phone our supporter services team on 1300 218 935 or visit www.mackillop.org.au.

becOMinG a FOSTer carerOn any given night there are thousands of vulnerable children needing foster homes across Victoria and New South Wales. Becoming a foster carer means playing an important role in the life of a child in need, and providing that child with much-needed love and care that they will remember throughout their life. It is a challenging role that takes a special person to fill, but it’s immensely rewarding too.

For more information on becoming a foster carer, please phone 1300 791 677 or visit www.mackillop.org.au.

How you can HelpOur ability to make a difference in the lives of children, young people and families is dependent on the generosity of supporters. There are many ways that you can get involved to ensure MacKillop Family Services can continue promoting justice and fostering hope for the most vulnerable members of our community, including:

How You Can Help

cOMMiTTed carerS, iSObel and GreGIsobel teaches part-time and Greg works full-time. The couple have two children of their own aged 14 and 10. Isobel and Greg’s first placement was a two year old girl and her four year old sister. The case workers still fondly recall Isobel’s positive attitude when the four year old managed to wipe their computer hard drive in a matter of moments - “she’s so clever!”

Amid the many short term and emergency placements they have provided, the family have come to love a special little boy who has been with them for over a year now. When Joseph first came to Isobel and Greg, he was an underweight five month old who was delayed in all areas, and didn’t respond to voice or touch.

Having now spent many months in the loving care of Isobel and Greg, Joseph is now a walking, babbling, smiling, laughing little boy.

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42www.mackillop.org.au

Registered Central Office ABN 79 078 299 288 237 Cecil Street, South Melbourne VIC 3205 Telephone (03) 9699 9177

Donation Hotline: 1300 218 935Foster Carer Enquiry Hotline: 1300 791 677

Policy and Innovation22 Pin Oak Crescent, Flemington VIC 3031Telephone (03) 9381 6999

OuT-OF-HOMe careNorth West Services9 Victoria Street, Footscray VIC 3011Telephone (03) 8398 6800

Southern Services237 Cecil Street, South Melbourne VIC 3205Telephone (03) 9699 9177

Barwon South West ServicesHelen Street, North Geelong VIC 3215Telephone (03) 5278 9211

PO Box 1437, Warrnambool VIC 3280Telephone (03) 5562 3465

cOMMuniTy PrOGraMSDisability Services118 Commercial Road, Footscray VIC 3011Telephone (03) 9680 8444

Helen Street, North Geelong VIC 3215Telephone (03) 5278 9211

Family and Community Services390-392 High Street, Melton VIC 3337Telephone (03) 8746 0500

118 Commercial Road, Footscray VIC 3011Telephone (03) 9680 8444

Family Relationship CentreLevel 1, Building 1, 1100 Pascoe Vale Road, Broadmeadows VIC 3047Telephone (03) 9351 3700

MacKillop Specialist Education25-33 Oxford Street, Whittington VIC 3219Telephone (03) 5248 2557

reFuGee SerViceS118 Commercial Road, Footscray VIC 3011 Telephone (03) 9680 8444

Helen Street, North Geelong VIC 3215Telephone (03) 5278 9211

new SOuTH waleS SerViceSMetropolitan 12-14 Second Avenue, Blacktown NSW 2148Telephone (02) 8881 4800

Far South Coast8 Old Princes Highway, Batemans Bay NSW 253686 Auckland Street, Bega NSW 2550Telephone (02) 6444 4000 (for both Bega and Batemans Bay offices)

Illawarra Shoalhaven17 Burelli Street, Wollongong NSW 2500Telephone (02) 4250 5500

HOw TO cOnTacT uS:

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MacKillop Family Services

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