Toll Free Services

Who benefits from Toll Free Services?

Marketing

A Toll Free number

• Adds credibility and creates a positive

perception for your company

• Single number for marketing purpose

• Provides national reach

Who benefits from Toll Free Services?

A Toll Free number

• Provides open communication with your customers irrespective of geography

• Provides customers with free access to customer service representatives

A Toll Free number

• Acts as a track-able tool that drives inbound leads, sales and ROI

Customer Service Sales

Features of Toll Free Services

Build Your Brand Reputation

Pin based routing Proportion based routing Geography based routing

Time based routingCondition based routing

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Why Toll Free Services for you?

Geography based routingRoute calls to different terminating locations Pan-India

Time based routingRoute calls to different answering locations, depending on the time of day

Call proportion based routingBalance the call load at various locations

Manage customer interaction efficiently with customised routing solutions

Why Toll Free Services for you?

Conditional RoutingManage call levels and peak volumes by establishing thresholds for each centre

Pin Based RoutingYou can specially prioritisea certain group of people to access your service

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Revel in the pride of your own, dedicated, unique and nationwide number.

Unique Service Benefits

Online Portal• Control business calls through a user-friendly web Interface

• A feature privy only to Tata Docomo customers

Pricing• Gain from competitive price offered

• Flexibility to suit your business

SCP Choice• 10 Service Control Point codes

• Choose from a wide range of numbers

Superior Inter-operability• Your business can available of maximum accessibility and geography spread

Advanced Features with Online Portal

Call routing management via ‘Online portal’ is what differentiates us from others

User-friendly web interface manages most aspects of call routing

Access your business real-time, anytime through this portal

Complete control to you as you define call termination numbers

Is it a good return for your investment?

Optimised Cost• Enjoy optimised cost throughthe use of the Online Portal

Missed Calls• Control on call proportion can result in no call being missed

Detailed Reports• Keep a tab on the growth of your business and your customers

• Count Based Report- Allowed or number of calls received

• Call History Report - Count based recent call history report

Is it a good return for your investment?

Fast Deployment• Service can be subscribed on any post-paid wireless or wireline product from Tata Docomo

• This can ensure faster deployment of the service

365 Days• Customers served 365 days

• Customers well served = Customer Satisfaction

Optimise Resources• Use your resources optimally through efficient use of call centres & manpower

• This is made possible through customised call routing

In a nutshell…

Toll Free Services from Tata Docomo serve you the best with:

• Your own, dedicated, unique and nationwide number with maximum accessibility

• Optimisation of resources through customised routing solutions

• Online Portal

- Giving you complete access and control

- Providing cost optimisation

Email : dobig@tatadocomo.com

Call : 1800 266 1800

Visit : www.tatadocomo.com/business

Build your brand reputation by servicing your customers 24X7 with Toll Free Services from Tata Docomo

Email : dobig@tatadocomo.com

Call : 1800 266 1800

Visit : www.tatadocomo.com/business

To know how you can benefit from Hosted Interactive Voice Response Solution from Tata Docomo Business Services:

Email : dobig@tatadocomo.com

Call : 1800 266 1800

Visit : www.tatadocomo.com/business

To know how you can benefit from Toll Free Services from Tata Docomo Business Services:

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