Top 1 tech for govt

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines for Gartner Services posted on gartner.com. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity."

Bryan Pagliano

Research Director

Government Industries Research

@BryanPagliano

Top 10 Strategic Technology Trends for Government

http://pvs.gartner.com/technology/about/policies/usage_guidelines.jsp

http://pvs.gartner.com/technology/about/ombudsman/omb_guide2.jsp

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved.

The Nexus of Forces Is Driving Innovation in Government

Extreme Networking

Rampant Access

Global Class Delivery

Rich Context,

Deep Insights


The Nexus of Forces Is Driving Innovation in Government

Extreme Networking

Rampant Access

Global Class Delivery

Rich Context,

Deep Insights


Key Issues

1. What are the trends in public sector IT that have the biggest potential for significant enterprise impact over the next three years?

2. How will these trends affect government partnerships and collaborations?

3. What should CIO’s do to lead change in government?

Gartner Global CIO Survey 2014 (288 Public Sector CIOs)


Key Issues





Top 10 Strategic Technology Trends for Smart Government

Top 10 Government Technology Trends Social Mobile Information Cloud

1. Personal Mobile Workspace

2. Mobile Citizen Engagement

3. Big Data and Actionable Analytics

4. Cost-effective Open Data

5. Citizen-managed Data

6. Hybrid IT and Cloud

7. Internet of Things

8. Cross-domain Interoperability

9. BPM for Case Management

10.Gamification for Engagement


1. Personal Mobile Workspace: Employees Are in Control

M S

It's about service, innovation … Mobility isn't about devices or networks.

Photos DATA Bring Your Own

DEVICE

FRIENDS

… and changing the

concept of "workplace."

APPS


2. Mobile Citizen Engagement: Use Cases Define Mobile and Social Opportunity

So

cia

liza

tio

n

Mobilization

• Human interaction

• Complexity

• Frequency

• Existing community/platform

• Engagement value

• Clarity of focus and time frame

Eligibility

Public Health Clinic s

Land Registration

Paying Fines

Retirement Planning

Traffic Mgmt.

• Frequency/Recurrence

• Immediacy

• Automation

• Simplicity

• Compelling use

• Location-based

M S


3. Actionable Analytics From Big Data: More Than More …

Perishability Fidelity

Validation Linking

Classification Contracts

Technology Pervasive Use

Velocity Volume

Variety Complexity

C

I

Public Safety:

• Situation Analysis

• Crime Detection and Prevention

Tax and Revenue:

• Fraud Detection

• Financial Management

Policymaking:

• Citizen Sentiment Analysis

• Real-time Impact Analysis

Transportation:

• Dynamic Road Charging

• Fleet Management

Descriptive: • What happened?

• What is happening?

Diagnostic: • Why did it happen?

• What key relationships?

Predictive: • What will happen?

• What if? How risky?

Prescriptive: • What should happen?

• How can I optimize?


4. Cost-effective Open Data: Beyond Public Data

I

S

Any Data: Data-centric Government

Big Data Open Data

Public Data Web API

Linked Data

Web API

Business Data

Web API

Personal Data

Web API

Social Data

Web API

Time

Value

Operational Data

Web API


5. Citizen-managed Data: Transferring the Ownership of Information

M

C

I

S

It's MY data, and I'll share if I want to!

New services, such as citizen data vaults, will provide individuals with access to personal government data outside the context of any single agency transaction.


6. Hybrid IT and Cloud: IT Becomes a Business Agent, Not a Service Provider

M

C

Human Resource Management

Case/Care Management

Procurement

ERP/Financial Management

CRM/BPM

FOIA Case Management

Geospatial Services

Virtual Meeting Services

Sooner Later

Lower

Higher

Co

st

Time to Cloud

Website Hosting

Collaboration Services

Email

Content and Document Management

• Commoditized

• Consumer-centric

• Collaborative

• Content-centric

• Process-centric

• Complex

• Sensitive Data

• Deep Integration

IT Department Roles:

• Provider

• Broker

• Advisor

Value Proposition:

• Compliance

• Integration

• Archit. Coherence


7. The Internet of Things: When Objects Anticipate and Negotiate

M

C

I

Smart Public Health Clinics

Smart Cities

The Internet of things is already here: • Connections 2020: >230 billion permanent and intermittent • Dropping costs: Audio, video, GPR, Wi-Fi

Connected devices everywhere: • Cameras and microphones widely deployed • Remote sensing of objects and environment • Building and infrastructure management

More and more applications: • Crime detection and prevention • Public services via connected products

Smart Incident Response


8. Cross-domain Interoperability: Scalable by Design

C

I

Source: National Information Exchange Model (NIEM)

Focus on the right information, the right patterns, and the right

characteristics for information sharing.


9. BPM for Case Management: How Many Flavors Do You Have?

C

I

Structured Data Unstructured Data

Str

uctu

red

P

rocess

Un

str

uctu

red

P

rocess

Compliance

Disease/Care

Management

Peer Review

Program

Support

Benefits

Administration

Social Services (Low Touch)

Constituent Relationship

Management

Business Process Management Enterprise Content Management

Specialized Case Management

Criminal

Investigations

Legal Casework

Employee Onboarding

Vendor Management

Prior Authorization Approval

Customer Service

Insurance Claims

Processing

Grant Management

Social Services (High Touch)

Records

Request

Fraud

Detection Appeals/Complaint Management

Budget Development

Collaboration-intensive Cases

Investigative Cases

ECM/BPM Content/Process Fusion


10. Gamification: Connecting Actions to Outcomes

M S

Gamification: The use of game mechanics

in non-game scenarios.

• Workforce Development

• Health/Wellness Programs

• Change Management

• Skills Training

• Crowdsourced Solutions

Engage

• Coordinated Care Management

• Education

• Public Safety and Security Awareness

Connect

• Recruiting and Retention

• Employee Onboarding

• Employee Performance

• Program Outcomes Management

Resource


Key Issues





Different domains, different balance...

Things

Business

People

Job Loss

Elderly Home Care

Incident Response The Digital Civic Moment

An event that triggers a series of cascading actions and data exchange across a network of people, businesses and things to achieve a singular objective.


Digital Civic Moment: Precision Emergency Incident Scenario

1. Public safety aerial surveillance platforms detect hazmat incident and dispatch

emergency responders.

2. Nearby hospitals, medical facilities alerted. School and

business emergency protocols activated.

Accurately assess all real or possible threats to human life and property to take precise, appropriate actions.

Singular Objective

3. Civilian vehicle navigation devices route traffic away

from incident.

4. Shipping manifest transmits hazard

classifications of cargo to emergency personnel.

5. Individual hazmat containers transmit status of contents and

physical environment.

6. Remote sensors continuously monitor air quality, weather conditions and infrastructure

integrity

9. First responders arrive. Incident commander’s decisions are informed by a full spectrum

view of a dynamic situation.

8. Drones monitor on-scene human and vehicular activity to

detect and note atypical activities or behaviors.

7. Incident data and social media are analyzed to measure progress, predict outcomes and

recommend tactics.

Elapsed Time: 5 minutes

Image source: http://abcnews.go.com/US/12-wrongful-death-suits-filed-quebec-train-crash/story?id=19831159


Key Issues





The Hierarchy of Success in the Digital Era: People, Process, Data … then, Technology

Appropriate Platform

(Technology)

• Systems engineering

competency

• End-to-end solution

integration

• Relentless

incrementalism

Information

Management

Foundation

(Data)

• Information as an asset

• Interoperability as a

principle

• Reuse as a requirement

Program and Project

Management

(Process)

• Governance model

• Management systems

• Fit for purpose mindset

Organization

(People)

• Strategic business focus

• Workforce competencies

• Leadership qualifications

• Organizational resilience


What NEW Lesson Is Being Learned in the Era of Digital Government?

The policy is the technology…

… and the technology is the policy.

Refine/Update the Policy

Use feedback from the

program delivery stages

Develop Policy • Vision

• Goals and Objectives

• Specific Policy Provisions

Apply the Policy to the Program Delivery Stages

Operations

and

Maintenance

Performance

Assessment Construction

Project

Development

Systems

Planning

Source: http://www.ops.fhwa.dot.gov/wz/rule_guide/sec3.htm

Image credit: http://www.screenmakers.com.au/services/government-organisations/act-legislative-assembly

Organization

(People)


Direction and Timing: Connect the 10 Trends With a Strategic Technology Map

Medium

High

Low

Org

an

izati

on

al

Eff

ecti

ven

ess/P

ub

lic V

alu

e

Personal Productivity/Constituent Experience

Citizen-managed data

10+

Hype Cycle Color Key

YTP Years to Plateau

2-5

Hybrid IT and Cloud

Cross-domain interoperability

5-10

BPM for Case Management

5-10

Personal Mobile Workplace 2-5

Gamification for Engagement

5-10

Mobile Citizen Engagement 2-5 <2

Big Data and Actionable Analytics

Note: Organizational context influences the positioning of the technology trends.

Internet of things

5-10

Cost-effective Open Data

2-5


Recommendations

Inspire and engage stakeholders by using digital civic moment scenarios to promote co-creation and design thinking.

Evaluate your IT service catalog, organizational capabilities, application portfolio, and strategic road map relative to the top 10 technology trends and digital government needs.

Identify where inter agency partnerships, commercial partnerships are needed to achieve a singular digital objective.

Define a new set of core capabilities for your IT organization. Structure them in terms of employee productivity, constituent experience, organizational effectiveness, and public value.

Integrate digital civic moments scenario analysis into future business partner collaborations


Recommended Gartner Research

Four Types of Government Shared-Service Initiatives Bryan Pagliano (G00253023)

Public-Sector Shared Services Must Maintain Their Commercial Relevance Neville Cannon, Bryan Pagliano

Digital Government Is a Journey Toward Digital Business Andrea Di Maio, Jerry Mechling, Rick Howard (G00249302)

Digital Government Will Move At the Speed of Civic Moments Rick Howard, Andrea Di Maio, Jerry Mechling (G00249302)

[email protected]

Date post:	14-Aug-2015
Category:	Documents
Upload:	ramesh-rajagopalan
View:	85 times
Download:	0 times

Top 1 tech for govt

Documents