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Top 5 Ways HIPAA Compliant MessagingImproves Your Organization

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Healthcare organizations have to process enormous amounts of data every year, most of which is sensitive, requiring very tight security. Not only do these companies handle protected health information (PHI), but they also utilize sensitive personal information such as social security numbers and financial data. As more and more communication goes mobile, it is critical that healthcare providers maintain the levels of privacy and security patients have come to expect.

IntroductIon

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number one

Improved Patient Care

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Inefficient communication

admission time and

emergency response time. 1

HIPAA compliant messaging not only saves a hospital from

expensive fines and data breaches, but also improves patient care.

HIPAA messaging connects nurses and doctors through an efficient

and secure communication network.

one hourtriples

doubles

Nurses spend up to

per day trying to find doctors, time that could be spent focusing on patients. 2

Improved patIent care

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number two

Reduction in Errors

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of serious medical errors involve miscommunication between caregivers when patients are transferred or handed off. 3

38%80% In a study of 155 medical disputes,

involved instances of miscommunication. 4

reductIon In errors

Medical errors are one of the biggest challenges facing the

industry, which can prove harmful to patients and costly to providers

in the form of malpractice insurance and lawsuits. Streamlined

communication via secure messaging not only reduces the number

of errors, but it also leaves a clear digital communication trail, which

can be used to resolve disputes when they occur.

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number three

Better Access to Information

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of physicians feel time is wasted in communication because text messaging is not allowed. 5

90%39%of doctors would like to wirelessly access electronic medical records. 6

better access to InformatIon

Timely access to information is crucial for healthcare providers

who work under strict time constraints. By limiting communication

to in person or over the phone, healthcare organizations are

not giving their providers the best tools possible. Having patient

health information at their fingertips allows doctors and nurses

to make patient care decisions faster and easily double check

communications that would normally have to be done over the

phone.

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number four

Increased Security

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$1.6 Billion

30%

61% Security breaches cost hospitals

each year. 9

of doctors have receivedPHI via text. 7

of healthcare organizations have reported a security breach at least once in 2013. 8

Increased securIty

Many physicians are struggling to balance the convenience of

mobile communication with the additional risks it presents to

privacy. First offense HIPAA violations result in a fine of $50,000

and multiple HIPAA violations can lead to fines in the millions.

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number fIve

High ROI

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per hospital on an annual basis. 10

Using text messaging for clinical communications is estimated to save

$23,000$918,000

Medical disputes involving miscommunication cost an average of

per incident to resolve. 11

hIgh roI

Secure messaging can have a critical impact on security and

patient care as well as a significant return on investment. Poor

communication is costly in any industry but especially costly within

the healthcare industry.

$ $

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SOurCES

1. The Imprivata Report on the Economic Impact of Inefficient Communications in Healthcare

2. http://www.sciedu.ca/journal/index.php/jnep/article/view/3187/2307

3. http://www.theamericannurse.org/index.php/2012/10/05/tackling-miscommunication-among-

caregivers/

4. http://intqhc.oxfordjournals.org/content/20/5/358

5. The Imprivata Report on the Economic Impact of Inefficient Communications in Healthcare

6. http://www.slideshare.net/RockHealth/rock-report-business-models-in-digital-health-by-rockhealth

7. http://online.liebertpub.com/doi/abs/10.1089/tmj.2013.0200?journalCode=tmj&

8. http://www.healthcareitnews.com/news/healthcares-slack-security-costs-16b

9. Ibid.

10. The Imprivata Report on the Economic Impact of Inefficient Communications in Healthcare

11. http://intqhc.oxfordjournals.org/content/20/5/358