Telephone Answering Service

8 REASONS TO USE A

SAVE MONEY 1. Up to 70% direct savings from in-house!

As the great recession hit and

then oil prices dropped,

companies are more and more

outsourcing their phone

answering services simply

because it makes economic

sense.

2.

- Outsourcing your telephone answering services is scalable

- Never worry about training, churn rate, or more office space

3. Never miss a call

- How much business are you losing

because of voicemail?

- Less than 1% of people that get a live

person will hang-up

- 50% to 75% of people that get a

voicemail will hang-up

- Call centers make sure your customers

talk to a person 24/7 365

4. NATURAL DISASTERS

- High end contact centers have robust disaster

recovery systems with backup generators, multiple

telephone ports, and remote agents

- Even if your business is in an emergency

situation from a natural disaster like a tornado or a

flood, your customers will still be taken care of

Detailed Reports

and Analysis 5. - For outbound campaigns easily track your ROI

and conversion rates

- Learn how to improve products and services by

listening into agent calls

- See important statistics like average talk time,

hold time, and abandon rate

- Customized reports of important information

for your business

6. Increase Revenue

- Perfected sales scripts that never

forget to cross-sell or up-sell

- Calls are never missed

- Can create outbound sales and

lead generation campaigns

7. Improved Customer Satisfaction

- Dynamic scripts ensure your customers are being

helped consistently and proactively

- No matter your business’ size or scope, a contact

center ensures your company is presented as reputable

and professional

8. FOCUS ON CORE BUSINESS

Why waste human resources for

processes that can be systemized

and outsourced?

Focus on your core business and

let telephone answering services

take the stress off your back

But not all answering services are the same.

Some do not have: redundancy plans, reporting, highly

trained agents, customized services, web portals, English

as a first-language agents, and competitive rates.

- SureCall is a contact center based in Calgary, Canada

- All of our agents live within North America

- Our technological innovation and personalized service is

unmatched in the industry

- We have won the Award of Distinction and Excellence for contact

centers 22 years consecutively

Services we offer include:

- Virtual reception

- Email management

- Worker monitoring

- IT support

- Order taking

- Email management

- WebChat

- Emergency response

- Warranty tracking

... and much more

Come check us out!

www.SureCallCC.com