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Table of Contents
Particular Page No.
CHAPTER ONE 1
ORGAN GRAM & LEADER SELECTION 8
DEMING CYCLE 13
TOOLS TECHNIQUES AND GRAPHS 18
CAUSE AND EFFECT ALALYSIS 29
PROBLEM, RECOMMENDATION &
CONCLUTION
34
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The University of Asia Pacific
Submitted To
Jesmin SultanaProfessor
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The University Of Asia PacificDhaka 1209
Date of submission - 18th
February, 2010
Mosharaf Hossain Khan
Sudip Podder
Mafidul Islam
Farzana Sikder
Mahmudur Rahman
Anjuman Ara
Ismat Ara
Arafat Rahman
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Shahriar Ibn Selim
Apu barua
Abu Naser
Kamrul Hassan
Sazzad Kabir
Shirin Akter
Faisal Ahmed
Zayed Mohammad
Abu Bakkar
Taslima Islam
Farhana Huda
Tanzina
Tanzima Shirin
August 04, 2010
To
Jesmin Sultana
Associate Professor
The University of Asia Pacific
Subject: Letter of transmittal
Dear Madam,
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With due respect and honor we would like to state that we
are the student of your course Total Quality Management
code (IMG 403). We would like to formally submit our
workshop.
We therefore hope that you would be kind enough to accept
our workshop and recommend any necessary corrections.
Sincerely Yours
Mosharaf Hossain khan
On behave of Group
Earth Finder
Acknowledgement
It is our sincerest pleasure to thanks Mrs. Jesmin Sultana, course
instructor of Total Quality Management code (IMG 401), The
University of Asia Pacific for her active and sincere assistance,
guidance.
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With help of our class teacher we were able to make a work shop in
a very short time and this type of work shop encourages us to
become a successful in future. We also thanks full to our course
instructor because while preparing this work shop we have gathered
many practical knowledge which will be very helpful in our future
professional life.
At this point we would like to express our gratitude to those people
and classmate who extending their helpful hand during this study.
Finally, I would like to thank you to The University of Asia Pacific to
include this course in Bachelor of Business Administration.
Executive Summary
Our new Work shop named Rootless people has been analyzed to
rise the development of poor people whose have no shelter in this
earth to live a healthy life. Before that each member of earth finder
was invited to put forward ideas concerning a problem under
consideration. Finally we choose the above one.
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While preparing the work shop plan we have adopted several
strategies to meet the goal, to meet potential problems that may
confront and ways to solve them. Here we have included all
elements related to the topic and tried to cover all the aspect of this
plan.
In our work shop we have discussed about various problems for
rootless, tried to focus the main barrier for standard of living, tried to
find out potential cause and effect relation ship with fish bone and
also tried to provide all possible solution for quality education. To
make our work shop successful we used technical tools such as
statistical process Gantt chart, made population survey of 100
students, set a face to face conversation, and based on their opinion
we tried to take the alternative course of actions.
Here we tried to achieve perfection by continuous improving the
quality through making the process effective, efficient and
adoptable.
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What is rootlessness and why do we need to consider those
who are rootless as well as those who are homeless?
We use the term rootless to describe a state of not having the things
that most people would associate with having a home. For most of
us a home as well as being a physical place that meets certain
physical needs also meets many psychological and emotional
needs. If those needs are not being met we would describe someone
as rootless. We use the term rootless as it expresses the feeling of
having nowhere to belong and nowhere to call home. This state is
usually brought about by a lack of meaningful relationships in life
which causes a sense of emotional and psychological isolation.
In Bangladesh, tens of thousands of people live in overcrowded
slums or public spaces that lack basic facilities, such as safe water,
sanitation, and health services. Bangladesh has experienced one of
the highest urban population growth rates (around 7%) in the last
three decades compared to a national population growth rate of
about 1.5% per year.
A study in Bangladesh in 2005 defined the homeless as people who
sleep on streets, railway terminals and platforms, bus-stations, parks
and open spaces, religious centers, construction sites, around
graveyards, and in other public spaces with no roof.
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Introduction
It is our pleasure and also according to the requirement of course
instructors Jesmin Sultana to submit this work shop on a topic.Before the topic selection, we form a group named Earth Finder
with a facilitator Jesmin Sultana as well as a leader Mosharof Hossain
Khan. After giving a big thought about it we choose a topic Life of
Rootless people which is very important factor to develop our
society.
Back ground of the term paper
Before the mid term, we were asked by our Total Quality
Management course instructor Jesmin Sultana to submit a work shop
on a topic. As a result, the whole idea came from the course Total
Quality Management and the course code is IMG (403). After that,
we went thought brainstorming process and it is our pleasure to let
you know that, we choose topic called Life of Rootless people
which will help us to develop their life as well as develop our nation..
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Source of data
Sources of data are an important factor for thiswork shop. Without the data collection, we will
not be able to develop the work shop. Theobjectives of data collection are:
Primary source/research
Secondary source/ research
Primary ResearchWe directly collected the data from the field. Here, we attach onesurvey reports, where we directly talk University. In this research, wecan use three methods. These are:
Telephone Survey
Personal Interview
Mail survey
Telephone Survey
We can collect the data by usingtelephone that refers totelephone survey. We have someadvantage and disadvantagehere.
We can collect the informationvery easily. We can get quickresponds here. Questions arevery easy to understand. We cannot see the person by whom weare talking. The interview time islimited and expansive
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Personal Interview
If we directly go to the person and talk to
them and prepared the survey report, thatis referring to personal interview. Theyalways give more time then the telephonesurvey. It is very expensive
Sometimes it is very heard to get anappointment to that interviewer Questionmust be prepared early. We can get quickresponds. We can ask question afterquestion here. The responds rate is lowhere.
Secondary Research
The information, which is already use by some other organizationthat is referred to secondary research. Here, we collect littleinformation from different place like:
Internet
Newspaper Article
Amrao Pari NGO
Sajeda Foundation
Social Welfare Institute
Poverty Estimation Project
Governmental project
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Methodology of the work shop
Methodology of this report includes study of different files, circularsrelated to the same industries, face to face discussion with differentpeople and so on. While preparing the work shop we have to do thesurvey on the various occupational people. We collect informationfrom various Ngo, government project and some specialist on socialfactor as secondary source.
Limitation of the work shop
While we were preparing this workshop we face some limitations.These are mentioned below
As we are introducing the work
shop for the 1st time, so theassumption we have made for itmight not accurate.
Life of rootless people is bigproblem of our country, soanalyzing and solution processneeds so time where time is solimited.
While preparing the work shop we
had to face various shortinformation inaccuracies.
Class schedule was clash, while wewere preparing this work shop.
We did not have a place, where we
can sit and work in a group.
We dont get sufficient help from
Government sector.
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Get less contribution from Victims.
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Quality Control Circle (QCC) & Its Activities
The QC circle is a small group to doing voluntarily quality control
activities within the same organization. QC circles have some
activities and role to play in an organization because they are
responsible for the quality control activity.
To identify the problem in workplace.
Then analysis the problem.
After analyze the problem then solve the problem.
Then set current solution to the top management.
Implement it if permission is obtained.
After that observe the result.
And finally ensure that no problem will happen in future.
Facilitator and Quality
The role of the facilitator is very important. They coordinate activities of the
circles and steering committee. They are tried to identify strength and
weakness of the circles. The quality of a facilitator is
At first they have to be able to work as trainer.
Make coordinate in between all the members.
They also have to have the ability to inspire the circle.
They have the capacity to work as a statistician.
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They are the main person for development of QC Circle.
The facilitator also needs to communicate with every one.
They must have positive attitude.
Leader and His/Her Responsibility
A leader is a most important person in a circle. Leader is the pivot
and diving force in a circle. Roles of Leader are describing below
The first roles of a leader is to integrate the circle
Then to orientate and direct circle activities
Then the leader to facilitate cooperation among the members by
getting everyone involved, speaking out and sharing
responsibility
Leader to create favorable human relationship in the circle as a
hole
To adjust relationships with other circles and other levels and
functions of the company organization such as managers,
supervisors and staff.
Leader to cooperate with QC circle promoter meeting.
The leader to train the members on the application of engineering
and QC techniques.
Leader has to be one time in work.
They have to be honest with the team member.
Have to have capability to motivate the team member.
Have to take the correct decision on time.
Make sure that, a leader can bring out the most from the team
member.
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Facilitator (Jesmin Sultana)
Leader (Mosharof Hossain Khan)
Deputy Leader DeputyLeader
Farzana Sikder Sudip Podder
IT Advertising Sourcing Treasury HR
InformationSystem
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Deming cycle
P-Plan: A time table to do
D-Doing: Translating plan into action
C-Checking: Evaluation of activities
A-Action: Appropriate follow up & corrective action
ACT PLAN
CHECK DO
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ACT PLAN
-Idea generation
- Prepare report -Idea selection
- Prepare graphical - Gantt chart
Presentation -Organ gram
- Deming Cycle
-Evaluation of analyzed
info by members -Evaluation of selective idea
- Analysis of collected data - Primary data collection Secondarydata collection
- Preview evaluation ofcollected info - Questionnaire development
- Group members
CHECK DO
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Planning & Implementing TQM
Planning and implementation is very important for the TQM. We have
some steps of it. These are:
Establish a quality policy
Define TQM Objective
Define Responsibilities
Establish quality system
Identify problem areas
Prepare quality improvement Program
Implement program
Monitor progress
Audit & Review effectiveness
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Establish a quality policy
Here you need to go for quality plan or the policy and that must be
implemented so that we can get the quality product.
TQM Objectives
The objectives are to produce quality product. Here top& bottommanagement needs to work together to reach to the objectives
Prepare quality improvement program
Here we need to talk about the storing the problem. So we need tohave a important program. Here QC people will try to solve it. Herethey will sit together to solve the problem and produce good qualityproduct. Here they have to sure that problem does not come onceagain once we can do it. That is the success of the team. it is theasset of the organization.
Define responsibilities
Here we will talk about the total number of work and their duties and
responsibilities. We also need to tell every one who will do what andby whom they will report.
Establish quality system
System is a process that will be followed by the employee to makethe quality product.Here one more thing we need to mention that is everything shouldbe written for easy understanding.
Identify problem areas
We need to identify the errors and problem and try to solve it. As aresult we can produce good quality product. If we cannot solve theproblem then other problem will come and we will se full of problem.Then it will be very difficult for us to solve the problem.
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Implement program
The program is made for quality improvement that has to apply thatto produce good quality product.
Monitor progress
This is one of the main objects of the QC circle and it is a continuousprocess of the organization. Here we need to monitor every thingtime to time so that we can set quality product.
Audit & Review effectiveness
To get quality product we have to audit and review it effectively. Ifany kind of problem arises we need to give quick responds to it. Sothat it does not consume to truck.
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Life of rootless people affects our social life very badly and also
personal life. It will become a major problem in future. So we
have to take step to solve it. Here we are working on rootless
people. Please help us to improve our society as well as their
life and offer a better life to them that we want to lead.
Name ----------------------------------------------------------------------------------------------------------------------
Age--------------------------------------------------------------------------------------------------------------------------
Occupation ------------------------------------------ Date-------------------------------------
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1. What do you mean by rootlessness?
Who lives in a slum
Who live in a road
Who has no home
Above all
Others ()
2. What is/are the main reasons of being rootless?
Flood
Easy to beg
River erosion
Lack of money
Unemployment
Multiple choice (..)
Others (..)
3. Rootless people live in...
Park
Road
Open place
Bus station
Railway station
Multiple Choice
Others (.)
3. Education level
Never attended school
Primary incomplete
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Primary complete
Secondary incomplete
4. Occupation of rootless people is
None/unemployed
Assistance in domestic work
Rickshaw/van-pulling
Day-labour
Sex work
Above all
Others()
6. How much they will income daily?
0 50
50 100
100 -150
150 200
Others
7. Duration of homelessness
7 days-
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Theft , Hijacking & murder
Using children as medium of transferring drugs, bombs
Above all
Others ()
9. How rootlessness affect our society?
Destroy young generation (drug)
Increase unethical activities
Destroy public property
Increasing criminilism
Increasing AIDS
Above all
Others ()
10. Face problems as rootless people
Lack of Nutrition & sanitation
Environmental disaster
Sexual harassment
Torturing by police
Above all
Others
11. Do you think that government has taken necessary step to
remove their rootlessness?
Yes
No
If yes ()
12. Do you know any organization/ NGO helps rootless people?
Yes
No
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If yes ()
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No
Environmental Disaster
PoorEconomicCondition
SocialDeprivation
Population
Problem
Poverty
Lack ofgovernmentinitiatives
ProblemsMost
FairlyModerate
Moderate
LessModerate
Least
1 Flood2 Storm
3 Erosion of River-bank4 Famine & cyclone5 Untimely rain6 Unemployment7 Gain insufficient crops8 Begging9 Insufficient Charitable
Donation10
Drug Addiction
11 Misuse of Power12
Unethical activities
13
Sexual Harassment
14
Increase Criminalism
15
Mental sickness
16
Lack of land
1
7
Poor income
18
Food Deficiency
19
Low standard of living
20
Rising food cost
21
Unawareness
22
Non-Cooperation
23
Improper family
planning
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No Item Percentage
1 Yes 37%
2 No 63%
Pie Chart
37%
63%
1Yes
2 No
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No Item Percentage
1 Yes 38%
2 No 62%
Pie Chart
37%
63%
1 Yes
2 No
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Pie Chart
38%
62%
1Yes
2 No
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Pie Chart
38%
62%
1 Yes
2 No
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No. Topic Percent of
Total
Cumulative
Frequency
1 Social Deprivation 21.4
21.4
2 Poor EconomicCondition
20.06
41.46
3 Environmental Disaster 19.19
60.64
4 Lack of governmentinitiatives
18.05
78.7
5 Population Problem 12.72
91.41
6 Poverty 8.6
100
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Here we are going to show a bar chart depending on the survey
information.
No. Topic Total point
1 Environmental Disaster 1520
2 Poor Economic Condition 1589
3Social Deprivation
1695
4 Population Problem 1008
5Poverty
681
6Lack of governmentinitiatives
1430
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Bar Chart
1589
1008
14301520
1695
681
0
200
400
600
800
1000
1200
1400
1600
1800
2000
Reasons of being rootless
1 Environmental Disaster
2 Poor Economic Condition
3 Social Deprivation
4 Population Problem
5 Poverty
6 Lack of government initiatives
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Topic Point
Environmental Disaster 4.83
Poor Economic Condition 3.66
Social Deprivation 4.47
Population Problem 2.71
Poverty 2.87
Lack of Government Initiatives 3.38
0 3.653
1 3.6532 3.653
3 3.653
4 3.653
5 3.6536 3.653
0 16.475
1 16.475
2 16.4753 16.475
4 16.475
5 16.475
6 16.475
0 -9.169
1 -9.169
2 -9.169
3 -9.1694 -9.169
5 -9.169
6 -9.169
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Topic Topic point
Flood 18
Easy to beg 11
River erosion 25
Lack of money 12
Unemployment 34
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Check Sheet
Reasons forRootless
Tally Total
Environmental Disaster
483
Poor Economic Condition
366
Social Deprivation
447
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Population Problem
271
Poverty
287
Lack of Government
Initiatives
338
Check Sheet with Sub-Causes
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No
Problems Tally Total
1 Flood 1002 Storm
94
3 Erosion of River-bank 994 Famine & cyclone 1005 Untimely rain 906 Unemployment 887 Gain insufficient crops 868 Begging 99
9 Insufficient Charitable Donation 9310 Drug Addiction 9411 Misuse of Power 8912 Unethical activities 9013 Sexual Harassment 8914 Increase Criminalism 8515 Mental sickness 9016 Lack of land 9217 Poor income 8918 Food Deficiency 8719 Low standard of living 10020 Rising food cost 10021 Unawareness 6722 Non-Cooperation 8723 Improper family planning 9624 Scarcity of food 88
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Check Sheet
Agenda /Item Key Points Decisions Responsibility SubmissionTopic selection Idea
screeningCompleted All the members 12th june
Questionnaires BrainStorming
Completed All the members 22nd
Mid term break - - -
-
Survey Info. analyze Completed Mafidul Islam &Farzana Sikder
18th
Input data Prepare DataSheet Completed All the members(Divided into 4groups)
10th
January
Analyzingstatistical
information
To preparestatistical
term
Completed MahmudurRahman,MosharofHossain andSudip Podder
23rd January
Gather all theinformation
To preparereport &
presentation
completedAll the members
7th February
Finalize report Reviews Completed All the members 11th February
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Brain storming &
Topic selection
Survey Questionnaires
Start
Leader
selection
Collect infoShorting info Anal
yze
Team
formation
PrepareData
Implementingtools & Tech.
Reviews
Process Flow Chart
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Editing &evaluation Finalize report Finalpresentation
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Cause and effect analysis
In this part, we are going to talk about the cause and sub cause andalso the effect of it. We are going to provide it with a fishbone. Lets
talk about the cause first.
Environmental Disaster
Poor Economic Condition
Social Deprivation
Population Problem
Poverty
Lack of government initiatives
Environmental Disaster
The definition of homeless used in the present study reflects thatmany people live without permanent shelter in major towns andcities. The 2005 study found that 47% of the homeless in Dhakalived on footpaths, 23% in the city's transport-stations, and 12% infront of major market centers. People are found in the abovelocations in all seasons, although their numbers vary throughout theyear. Concentrations of people increase following natural disasters,such as flood, cyclone, and famine and erosion of river-bank. In our
survey river erosion is indicated as main problem.
Causes are
Flood
Storm
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Erosion of River-bank
Famine & cyclone
Untimely rain
Poor Economic Condition
During religious festivals, many rural poor from nearby districts
migrate to the city and live temporarily as homeless to take
advantage of increased seasonal charitable donations. However, the
main reason for migration into the city is economic as many migrate
permanently from rural areas to seek employment lack of money, no
income and begging. Some people come in Dhaka for begging,
though his/her has land or home in village.
Unemployment
Gain insufficient crops
Begging
Insufficient Charitable Donation
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Social Deprivation
The respondents were asked if they had used any drugs during theyear prior to the survey. Less than one percent of the females
reported drug-use. However, 69% of the males used some types ofdrug. Children are used for passing drug and bombs. They involve incriminilism like theft, hijacking, murder etc.
Drug Addiction
Misuse of Power
Unethical activities
Sexual Harassment
Increase Criminalizes
Mental sickness
Population Problem
Globally, more people now live in urban areas than in rural areas.Over the past few decades, most low-income countries haveexperienced a rapid population growth without adequate expansionof public services, and many cities in the developing world lack theinfrastructure necessary to support high levels of urban populationgrowth. As a result, globally, more than one billion people live ininformal settlements or urban slums. Many others live where they
can--at railway terminals and bus-stations, at ports, and in emptymarkets, parks, and stairways.
Lack of land
Poor income
Food Deficiency
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Poverty
As population is increased, poverty is increased. Rising cost of basicneed, lack of land, home, and food is a big problem in our country.
Low standard of living
Rising food cost
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Lack of government initiatives
The Government needs to take the lead in addressing the largerissues of structural inequalities and the absence of human rights,such as rights to food, shelter, and education, which contribute to
the social milieu of violence in the lives of the homeless. Unawareness
Non-Cooperation
Improper family planning
Scarcity of food
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How rootlessness affect our society
A rootless person means who has no physical, mental and
psychology shelter and no home. Rootlessness is a big problem of
our society. It affects very badly our social value. Affects are
Increase Drug addiction.
Destroy public property.
Environment Pollution.
Increase unethical activities.
Increasing AIDS.
Decrease social value.
Increase criminilism (murder, hijacking, theft).
Use children as a medium of transferring drug, bombs etc.
How can we solve the problem
We are the people who can save our country as well as our people. It
is said that in economy poor is born as poor. But if it is occurred
forever we can remove the poverty curse and can not lead a
prosperous life. To remove rootlessness, governments contribution
needs more because it is a huge problem, no single NGO or private
organization cant do it lonely. But in reality NGO or private
organizations contribution is more than government. So we expect
that government will come forward to help these helpless people.
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Government may take step like
Create opportunity for employment.
Provide educational facilities.
Motivate them to lead a good and ethical life.
Facilities of accommodation.
Control food cost.
Realize them that they are a valuable part of our society.
Create proper family planning.
Giving loan at a lower interest and for considerable time.
We have met two NGO Amrao Pari and Sajeda Foundation.
Amrao Pari is situated in Mouchak and Sajeda Foundation is in
Mahakhali.
Amrao PariWhen destitute women are going for searching work they keep their
children in Amrao Pari. Amrao Pari provides food and medical
facilities for children. It also provide blanket, sootier in winter. In
flood time they shelter rootless people and provide foods. Recently
they train destitute women handloom and craft design.
Sajeda Foundation
It provide small lone for long time with very little interest. They
suggest idea for becoming self independence. Especially they focus
on women and children.
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