23
TRAINING INDUCTION COURSE FOR SSAs
DAY LEARNING UNITS 1st Day Introduction to Social Security –Set up of EPFO - Mission –Committees – key
Functional areas of EPFO Work in Accounts section – Maintenance of Accounts files-ledger-Important Registers - Scrutiny of returns - reports submitted by Employers Office procedure – Diarizing - Distribution of dak - Noting, Drafting, Filing, Maintenance of Work Diary etc. MS Word-Table Creation-Mail Merger-other options
2nd Day Procedure regarding implementation of EPF & MP Act, 1952 Schemes EPF (Staff and Conditions of service) Regulation, CCS Conduct Rules, EPF Staff Classification, Control & Appeal Rules, 1971
3rd Day Bank Accounts, maintenance of Cash Books-Preparation of schedules of receipts-maintenance of DCBR – New Fund Management System
Exemption provisions-Grant of exemption- Cancellation-Past accumulations-Verification
Personality Development, Role of Positive Attitude Grant of advances under EPF Scheme 1952
4th Day Coverage-Voluntary Coverage-Role & Functions of Intelligence Circle, Compliance of International Workers, CCTS, Role of Eos, Scrutiny of Eos report
Nomination –Settlement of Claims under EPF Scheme 1952 - Transfer of accumulations under EPF Scheme 1952
5th Day Establishment matters, pay fixation –GPF and Pension Rules –Leave Rules
Annual statement of PF Accounts-Need-preparation-issue of Annual statements to the establishments Settlement of Claims under EDLI Scheme 1976
6th Day Types of benefits under EPS-1995-Calculation – Preparation of Scheme Certificate - issue of Scheme Certificate – scrutiny of various forms under the EPS 1995 - Preparation of IDS-Practicals. Quasi Judicial proceedings under the EPF & MP Act, 1952-How to issue summons-Service of summons-Assessment of dues-Review-Recording of proceedings
7th Day Personal claims-TA/DA-Joining time-LTC – HBA and other advances
Banking arrangement and issue of PPO Computerization of EPS-1995
EPF Application Software
8th Day Functions of Customer Service Division
House Keeping – Purchase of articles -maintenance of stocks - maintenance of various Registers
Statutory Audit-Internal Audit-Pre-Audit Dealing with Audit objections 9th Day
Appointment, Promotions and seniority - Holding of DPC - Conducting of Departmental Examination, Roster of SC/ST and seniority list Penal provisions – Court cases – How to deal with Court cases Preparation of defaulters list - levy of damages - Recovery Provisions - EPF Appellate Tribunal
10th Day
Budget and Budgetary Control - Financial propriety
Work in Bill section-Preparation of Various Bills in Ros/SROs/SAOs
Ethics/Values – Ethics in Administration-Prevention of fraud.
Presentation of Groups
TRAINING COURSE ON RESSERVATION POLICY & ISSUES
DAY LEARNING UNITS
1st Day
Constitutional & Statutory provisions governing the policy of reservation in Govt. Service in India. Role of Liaison Officers Maintenance of Roster
2nd Day Identification of Reservation Points for filling up of vacant reserved posts.
Post Based & Roster Based reservation in recruitments. Post Based & Roster Based reservation in Promotions. Carrying forward of unfilled Roster Points & effect on seniority etc.
3rd Day Hands on preparation of reservation rosters in recruitments as well as promotions.
Group Discussion Problems & solutions. Issues on reservation matter.
TRAINING COURSE FOR PA/PS/STENO
DAY LEARNING UNITS
1st Day
Roles and Responsibilities of PA/PS/Steno - Essentials of taking dictation – Transcription, Maintenance of Appointment Dairy, Grievance Dairy, Correspondence from VIPs and other dignitaries and disposal of official dak
Behaviour/Attitudinal inputs/ Professional Ethics/ Telephone Etiquettes/Effective Communication, Public Relations Management
2nd Day
Fundamentals of Computer – Virus Protection/Working in Windows-MS Office/MS Word/MS-Excel/MS-Power Point/File and Folder Creation/Back up and recovery of Files and Folders
Networking (LAN/WAN)/Internet Browsing/E-Mail Handling
3rd Day Personality Development,/Stress Management/Time Management
Effective methods of Correspondence/Vocabulary/Use of dictionary.
TRAINING COURSE FOR EOs
TRAININ
G COURSE ON
ACCOUN
TS
DAY LEARNING UNITS
1st Day
Introduction of Social Security – Set up of EPFO – Committees – set up of Accounts Wing - Role and responsibility of Clerk/Section Supervisors in Accounts Branch Various Forms - its utility and returns – Upkeep of records – Expeditious disposal of reports and returns – Data source through Computer – Scrutiny of initial monthly annual returns – Follow up action – MIS returns – ABP report Grant of Advance – Withdrawal under Para 68 – Provision – Procedure and practicals. Handling of claims for insurance premium payment – statutory provisions
DAY LEARNING UNITS
1st Day
Inspector, Powers & Duties Under Section 13, Assessment of dues Under Section 7A, 7B, 7C Applicability of the Act, Schedules, Social Security Concept, Overview on Act & Schemes.
2nd Day
Coverage Under Section 1(3)(a), 1(3)(b), 1(4) & 2A, Schedule-I, CCTS Contribution & Membership under the EPF & MP Act 1952 including International Workers, EPS’95 & EDLI 1976. Statutory Returns under all three Schemes (Exempted & Un-exempted)
3rd Day
Behavioural-Motivation/Communication/Team Building, Spiritual/Life Style Management-Tobacco & Alcohol Consump6tion-AIDS Awareness, Family & Child Care, Work & Family Balance Exemption (Grant & Cancellation), Follow up actions, Transfer of Past Accumulation dues & Past accumulation statement (Under all Schemes), Inspection of Exempted Establishments.
4th Day Role of Recovery Officer, attachment and auction of Property-Procedure as per provisions of IT Act, Recovery in cases of BIFR, Liquidation, Closure cases, What is ‘Priority’ of payment of contribution over the debts? Penal Provisions – Under Section 14, Para 76, IPC Under Section 406/409, Cr.P.C. Under Section 110-Sanction, Procedure for filing of complaint.
5th Day EPF Appellate Tribunal, BIFR, Writs, Preparation of parawise comments and Counter Affidavit for Tribunal/Courts Consumer Forum, Right to Information Act 2005
Group Discussion-Operational hurdles in the task of EO & solution. Issue of clarification
Statutory provisions on settlement of claims (EPF Para 69, 70 and 72) – Scrutiny (practical Form 19 & 20) – Avoidance of return of claims
2nd Day
Functioning of Cash Section – Banking Arrangements Introduction on Vigilance – Need for Vigilance - Vigilance set up. Fraud – definition – prone area of fraud – reasons for fraud – modus operandi for fraud – remedial measures Membership – Contributions – DCB / Withdrawal Register - Returns – “Family” – Nomination – Ledger Cards Overview of EPS 1995 – Scrutiny of Form 10-C and 10-D – Preparation Input Data Sheet – Withdrawal Benefit – Scheme Certificate
3rd Day
Penal Damages – Interest under Section 7Q & 14-B Issue of annual accounts – preparation of Form 24- Broad Sheet – Reconciliation - Interest Suspense Account – crediting of interest EDLI-Session on Practical Settlement Transfer of Accounts – Procedure – Scheme and Manual provisions- UCD/SRF/DRF
4th Day
Behavioural Management Acceptance of PA Statement on cancellation of exemption/application of the Act to an establishment having private Provident Fund – Transfer of PA on grant of exemption – Scheme and Manual provisions – procedures EPF Application Software
5th Day
Customer Grievances and its remedies – Consumer Protection Act, 1986 Expeditious Settlement-operational difficulties, solutions/suggestions, sharing of best practices.
TRAINING COURSE ON COMPLIANCE
DAY LEARNING UNITS
1st Day
Introduction to Social Security – EPFO Missions – EPFO Committees – Compliance set up Applicability of Act – Schedule – Class of establishments – Voluntary coverage – Section 2A, 3, 16 etc. role and functions of Compliance Wing. Compliance Circle – CCTS Reports- EPFO Software on compliance - Intelligence Wing – issue of code number – Default Management-Compliance of International Workers. Role, Powers and functions of Enforcement Officer under Section 13. Annexure ‘A’ & ‘B’ – Operational procedures
2nd Day
Inspection of un-exempted establishments – Scrutiny of Annexure ‘B’ & inspection reports vis-a-vis Annexure ‘A’ Provisions under Section 7A, 7B, 7C, 14B, 7Q etc. – Issuing summons, final orders - Dos and Don’ts in assessment of dues Grant and cancellation of exemption- procedures – Transfer of PA – Pattern of Investment – Demat Submission and scrutiny of Returns – by exempted establishments – Inspection of Exempted establishment
3rd Day
Provisions of Section 8, 8B to 8G - Dos and Don’ts ITCP Forms –Schedules II & III – BIFR - DRT (Section 11 of Act ) Dos and Don’ts in Recovery Procedure - Records to be kept – Role of EO, APFC in Recovery, Certificate Proceedings
4th Day
Customer relationship – Consumer Forum – EPFO Grievance machinery Preparation for Group Presentation Matters relating to Law and Court Procedure EPF Application Software
5th Day
EPF Tribunal - Penal Provisions under Section 14 - Filing of Prosecution - Action under section 406,409,110 Cr PC - Writ Petition/Preparation of Counter Affidavit/Comments Life Style Management-Behavioural Management. Group Presentation Group Presentation Group Presentation
TRAINING COURSE ON ADMINISTRATION
DAY LEARNING UNITS
1st DAY
Inauguration/Key Note Address Introduction to Social security-EPFO Committees-An overview of the Act-Appointment of Officers-Section 5D & 5E Official Language implementation. Group formation-Identification of gray areas.
2nd DAY
Maintenance of Reservation Rosters, Roster for SC/ST/OBC/PH, Appointment & Promotion, Procedure for Appointment-Recruitment Rules, Procedure for Promotion.
Overview of CCS (conduct) Rules, 1964 & EPF Staff (CCA) Rules, Disciplinary Proceedings, Initiation of Major and Minor penalty, Function of Administrative Vigilance Section, Preparation of paradise Comments.
3rd Day
Manual of Office Procedure, Noting and Drafting, Filling-Record Management-CCS (Leave) Rules, 1972 & Practicals, Processing of Medical Bills under CS(MA) Rules, 1944, Departmental Exam. CCS (Pension) Rules- Preparation and issue of Pension Payment Orders- Disbursement of Pension. SPF advance & Withdrawal, Service Book, EPF Bank A/c 8 & 9-Operation, GIS, Staff Welfare Fund. Government New Pension Scheme
4th Day
Pay Fixation under different circumstances, Dearness Pay, Dearness Allowance, Other Allowances with pay-Practicals, HBA, Grievance Redressal machinery. Travelling Allowance & Daily Allowance Joining Time and Allowances on Transfer Leave Travel Concession Rules, Various advances under GFR, ACR.
5th Day
EPF (Staff & Conditions of Service) Regulations, , Fixation of Seniority Regulations, 1989, DPC-Drill, ACP, TBP. Budget-Audit functions and Financial Propriety-Purchase of Stationery and Stores-Stock Register- Physical verification of Stock, GFR Delegation of Administrative & Financial Powers.
TRAINING COURSE ON PENSION
DAY LEARNING UNITS
1st Day Introduction to social security,–CBT and committees, - Functions of Pension Section - (Disbursement and reconciliation outlines)
EPS 1995 – Benefits-Explanation - Calculation of various types of Pension – Member Pension –Early Pension - Disablement Pension Widow Pension – Children Pension – Orphan Pension – Nominee Pension – Dependant Parent Pension. Table A to E. Scheme Certificate – Withdrawal Benefit – Practicals
2nd Day
Date of Birth, Age, Wage, Service (Actual, Past, Pensionable) – Nomination – Family definition, Functions of Pension Section – Disbursement. Claim formats – Scrutiny and acceptance – Enclosures (10C & 10D). Verification of Date of Birth
Behavioural Management, Ethics Value – Motivation – Communication – Problem of aged & widows – Image Building,
3rd Day
Settlement of 10C/10D through Computer - Generation of PPO – Application Software. Scheme Certificate (Issue / Receipt) – Preparation of IDS – Practicals Reconciliation of Pension Payment. Transfer of PPO. Life Certificate – Non/remarriage Certificate, Effect of Non-Contributory Service under Past Service & Actual Service & clarification. Actuarial Valuation. Effective Steps for Customer satisfaction. Pension under EPS 71 Scheme outline-disbursement procedure and reconciliation.
4th Day
Upkeep of Form-3(PS) and Receipt & Disposal of Form 4 to 8(PS). Preparation of Form - 24 through computer for PF exempted establishments - Settlement of EPS’95 claim of Exempted establishments. Disbursement of Pension. Role of Paying Branch/Link Branch, BRS – Maintenance of Bank Accounts – Pension Cash Book – Payment of service charges to bank, Customer Relationship, Consumer Forum.
5th Day
Nomination, Preparation & IDS – Practicals- Latest Circulars/modification on EPS’95.
Effective steps for Customer satisfaction - CRM.
TRAINING COURSE ON ADMINISTRATIVE VIGILANCE
DAY LEARNING UNITS
1st Day Introduction to Social Security-EPFO Mission -Set up of EPFO-Committees-Overview of the EPF & MP Act 1952/Schemes –EPF System of accounts- Need for Vigilance in EPFO – Financial propriety
Vigilance set up in Employees’ Provident Fund Organisation – Vigilance Agencies (CBI/CVC) – Vigilance Manual/Agreed list- EPF(CCA) Rules, 1971 EPF (CCA) Rules 1971 EPF (staff & Conditions of service) Regulations, CCS (Conduct) Rules 1964 Ethical Values, Effective Communication
2nd Day
Prevention of fraud – Measures to eliminate fraud. Appointing Authority and Disciplinary Authority. Imposing of Minor & Major Penalties - Procedure. BEHAVIOURAL MANAGEMENT
3rd Day Framing of Charges – Drafting of Articles of charges -guidelines Role of I.O., Presenting Officer – Defence Assistant – Dos’ & Donts
4th Day Suspension & related matters – follow up action Preparation for Mock inquiry COMMUNICATION
5th Day
ACR – Adverse Entry etc. – Provisions relating to vigilance after retirement Preventive Vigilance – Reports & Returns on Vigilance matters – Review of pending cases, Vigilance after Retirement Session on Rajbhasha, RTI Act, 2005.
TRAINING COURSE ON FINANCIAL MANAGEMENT
DAY LEARNING UNITS
1st Day
Introduction to Social Security- Role of Finance Investment sub committee – Concepts and financing social security programmes EPF System of Accounts – Set up of Finance wing in EPFO Budget – Budget Control Register – Bill register and expenditure returns – financial propriety
Public Grievances and Image building – Avoidance of fraudulent withdrawals
2nd Day
Acceptance of securities – Follow up actions on cancellation/grant of exemption Demat– Role of cash section Transfer of funds – Investment of funds – pattern – Subsidy – Role of headquarters office Role and functions of cash section – Bank reconciliation – Cashier and cash books – Receipt and Disposal of scrolls Mode of payment of dues by employers – Negotiable Instruments Act- Bank accounts and statements – banking arrangements (other than EPS) – Flow of funds and claim of interest on belated transfers
3rd Day
Preparation of classified summary and receipt and payment account – Income and Expenditure Account – Balance Sheet – Schedules Life-Style Management
4th Day
Audit functions – CAG of India – Scale audit – Issue of audit certificates on EPF accounts Administrative Inspection – Preventive Vigilance – Delegation of financial powers & Administrative Delegation EPS 1995 – Disbursal account – Banking arrangement for disbursal of pension Group Discussion – Scope for overcoming problems in existing accounting system
TRAINING COURSE ON CUSTOMER RELATIONSHIP MANAGEMENT
DAY LEARNING UNITS 1st Day Who are our Customers-Mapping Stakeholders (Internal & External) & their
Expectations
Authentic Listening, Identification of Barriers to Communications
2nd Day Engaging Customers – Identifying Key Result Areas
EPF Application Software
3rd Day Customer Sensitive Communication- Responding to Irritant Customers, Telephone etiquettes.
Consumer Protection Act 1986, Right to Information Act 2005
4th Day Personality Development, Role of Positive Attitude in CRM Ethics & values and their role in CRM – Problem of aged & Widows – Image Building, Customer Grievance Redressal-Function of CSD, Bhavishya Nidhi Adalat, EPF IGMS.
5th Day Sharing of Best CRM Practices
TRAINING COURSE FOR AOs
DAY LEARNING UNITS
Social Security concept; Act/ Overview of Act and Schemes.
Role and duties of AOs as incorporated in Manual Accounting Procedure. Conduct Rules- Vigilance awareness.
1st Day Checking of contribution, membership and scrutiny of Returns under all three Schemes (Exempted/un-exempted)
2nd Day
Issue of Annual Statement of Accounts, Procedure, D.C.B, damages statement. Banking arrangement, Schedule of Receipt/Payments, Cash Books, (Cash & Bank) A/C No. I, II, X, XXI & XXII, New Fund Management System. Procedure of processing of claims under EPF Act & Schemes 1952, (withdrawals/Advances and transfer in/out.) Settlement under EDLI claims explaining benefits and calculation
3rd Day
Balance Sheet-Compilation Importance of Age, Wage and Service under EPS-95 and procedure for Date of Birth change Procedure of settlement of claims under EPS-95, (Form-10D, 10C). IDS and Withdrawal benefit-Scheme Certificate GROUP PREPARATION
4th Day
Calculation of monthly pension, widow pension, Procedure of disbursement of Pension with banking arrangement. Grievance handling system with reference to CRM– CPA and handling cases at forum, RTI Act.
5th Day
Life-Style Management -Motivation Pre-audit, statutory audit, test audit. Bills & Budget. Group Discussion: - Operational hurdles in the task of AO & Solution. Issue of Clarification (Presentation by group leader)
Training Course for Multi Task Attendant
DAYS LEARNING UNITS
Role of Multi Task Attendants, Life Style Management – Attitudinal Behaviour. Records Management – Identification of files of different Sections. Duties and
1st Day Responsibilities of Multi Task Attendants and Image Building. Behavioural aspects – Customer Relationship. Problem of aged and widows Mannerism, etiquettes, How to present yourself, De-addiction to alcohol & tobacco, Relevant provision of the CCS (Conduct) Rules, 1964.
2nd Day
Basic filing, Record keeping, general upkeep of the office & files etc. All Forms used in EPFO Gardening & peripheral activities, Handling of Office equipments, Security of Office complex/building. Computer Off/On & Description of different parts of Computer. Practicals on Fire Fighting, Preparation of Tea & Coffee.
Overview on set up of the organization and its functioning. Feed Back and Valediction
TRAINING COURSE ON LIFE STYLE MANAGMENT
DAY LEARNING UNITS
Group Formation-Identification of grey areas
1st Day
Stress Management – Communication with impact – Behavior – Group Behavior Motivating self and others – Maintaining balance between workplace and family/home – Family and child care, Relationships – Pathway to Happiness AIDS awareness – ILL effects of tobacco and alcohol consumption – Physical exercise for healthy body – Meditation & Yoga for development of mind and body
TRAINING COURSE ON PERSONALITY DEVELOPMENT
Aim: The training module is aimed at the promotion of personality development of the participants with regard to the different behavioural dimensions that have multifaceted influence upon organisational effectiveness. Objective: At the end of the course, the participants would be able to:
• Develop awareness about various behavioral dimensions of their personality • Develop a positive attitude
• Enhance their focus and concentration • Develop greater sense of responsibilities • Enhance their self esteem • Become better team player • Appreciate the significance of integrity, values and ethic in sustained success in life
Course content of Personality Development Unit 1 Personality Introduction to Personality, Types of Personality, Developing awareness about one’s personality, Unit 2 Interpersonal Introduction to Interpersonal Relations, Analysis Relations of different ego states, Analysis of Transactions, Analysis of Strokes, Analysis of Life position Unit 3 Communication Introduction to Communication, Flow of Communication, Listening, Barriers of Communication, How to overcome barriers of communication. Unit 4 Stress Introduction to Stress, Causes of Stress, Impact of Stress, Managing Stress Unit 5 Group Dynamics Importance of groups in organization, Interactions in group, Team Team Building, Interaction with the Team, How to build a good team? Unit 6 Conflict Management Introduction to Conflict, Causes of Conflict, Managing Conflict Unit 8 Time Management Time as a Resource, Identify Important Time Wasters, Individual Time Management Styles, Techniques for better Time Management. Unit 9 Motivation Introduction to Motivation, Relevance and types of Motivation, Motivating the subordinates, Analysis of Motivation Methodology: Lectures, presentations, individual and group exercises, case studies. Target Group: All Cadres Faculty: Visiting faculty/faculty from NATRSS
A TRAINING COURESE ON EFFECTIVE SUPERVISIOR
Aim: The course aims at developing supervisory and general management skills especially people management skills with a view to enable the participants perform their role effectively. Objective: At the end of the course, the participants would be able to:
• Explain the roles and responsibilities of a Section Supervisor in EPFO • Acquire Knowledge of each area of Supervion: -Communication -Planning & Setting Priorities -Managing performance -Problem Solving
-Managing conflict -Creating and managing teams -Feedback & Decision Making • Apply the knowledge and skills at work place for enhancing performance of their
respective sections
Duration: 5 days Participation Level: Section Supervisors Course Content: Module1. Role and Responsibilities of a Supervisor Module2. Planning & Setting Priorities Module3.Communication Skills including interpersonal communication Module4. Managing Performance including Coaching & motivating Module5. Creating & managing Teams Module6. Feedback & Decision Making Modules7. Problem solving & management of conflict Methodology: Lectures, presentations, individual and group exercises, case studies. Target Group: Section Supervisor/AO/EO Faculty: Visiting faculty/faculty from NATRSS
TRAINING COURSE ON RETIREMENT PLANNING
DAYS LEARNING UNITS 1st Day Inauguration/Key Note Address
Retirement Process & Planning Never too old to work
2nd Day Healthy Mental Attitude, Enriching Relationships
Management & Structuring of Time – Managing & Coping stress
3rd Day Blue Print to Healthy Living Socio Psychological Issues. Financial Planning & Writing of wills
TRAINING COURSE ON GENDER SENSITISATION
DAYS LEARNING UNITS
1st Day
Concept of Gender Sensitisation with emphasis on changes taking place in social structure, myths about gender Role of parents in family maintenance and child care – Maintaining balance between work and family
2nd Day
Sexual Harassment – Provisions/Procedures & Penalties
Gender Sensitisation and building team at Home/Organisation
3rd Day
Role of society, state, religion in gender sensitisation – Cases relating to gender protection – Need of liaison between genders. Importance of emotional intelligence, values, ethics, attitudes relating to gender.
TRAINING SCHEDULE - COURSE FOR EMPLOYERS / EPF MEMBERS
(Un-Exempted)
DAY LEARNING UNITS Social Security concept – CBT – Organisational set up and role of EPFO –
1st Day
Provisions of EPF & MP Act, 1952 – Applicability – Membership – Wages – Contributions ––– Duties and obligations of employers relating to contract employees – Compliance of International Workers, Forms and returns – Quasi judicial proceedings – Appeals -Penal provisions.
Employees Pension Scheme’95-An Overview-Benefits Withdrawal Benefit & Scheme Certificate
Factors determining pension-Calculation of Pension-Disbursement of Pension-Clarification
2nd Day
Interest/Nomination/Advances/Transfer of Accounts/ Standard forms– Role of Employers Settlement of PF and EDLI accounts – Forwarding of claims – Role of Employers & Members in filling up of claim forms – Dos & Don’ts – PF Annual Statement of accounts - Minimization of returns and rejection of claims Grievance Machinery in EPFO-Customer Grievances-Bhavishya Nidhi Adalat--PGHS-Modernisation Project in EPFO-Special Provisions for persons with disabilities-International Workers.
EPF/PENSION/EDLI – Removal of doubts – Interaction with participants
TRAINING COURSE FOR EMPLOYERS (Exempted)
Day LEARNING UNITS
1st Day
Social Security Concept-Role of EPFO-Organisational Set-Up Provision relating to coverage, membership, contribution and contract employees, Compliance of International Workers Default Management& Quasi Judicial proceedings. Provisions relating to grant/cancellation of exemption-Board of Trustees-Role of employer
Maintenance of subscribers account, investment of money by the trustees-Provision relating to International Workers-In brief.
Employees Pension Scheme’95-An Overview-Benefits Withdrawal Benefit & Scheme Certificate Factors determining pension-Calculation of Pension-Disbursement of Pension-Clarification Settlement of PF and EDLI accounts of exempted establishments-Role of employers/members-Dos and Don’ts-EPFO Grievance Machinery
EPF/PENSION/EDLI – Removal of doubts – Interaction with participants
