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Student Development Program
{Training Manual}
For
Bharati Vidyapeeth College of Engineering(Delhi)
By
Suresh Kumar(NLP Practitioner)
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Phone: 9971658134, 98687 39249
TABLE OF CONTENTS
S. N. TOPIC PAGE No.
1 Introduction 3
2 Problem Solving 4
3 Criticism 6
4 Self Confidence 8
5 Time management 10
6 Communication Skills 12
7 Presentation Skills 15
8 Interview Skills 18
9 Doesnt matter 24
10 About the Coach 25
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Introduction
Whatever we do, it comes under the following cycle. Look at the cycle carefully.
According to this cycle, whatever we do, we first think about it. Our thinking helps us
to form certain beliefs. These beliefs influence our decisions and out decision
determine our action/behavior. Our actions give us certain results which determines
our potential. This cycle is true for positive as well as negative behavior. The action
or behavior cannot be changed unless we change our thoughts about it.
In our training we attempt to make a change atHow You Thinking. Whatever you do or
want to change, you must focus on what you think about it. Then change the thinking.
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Problem Solving
SOME FACTS
It is part of our life Everybody has problem It has limited life span Problems do change us It is as big as we think it 80%/20% rule Most of problems are repetitive No choice on problem but can definitely choose reaction
EFFECTS
Problems do change us Problems do not just go away Avoidance of problems creates new problems
If not solved immediately they become bigger & difficult later & remain abarrier for us
REASONS
Fear Lack of resources Cause & effect
Complexity
MANAGING PROBLEMS POSITIVELY
Do not underestimate Dont exaggerate Do not wait (Solve the problem then & there)
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Do not increase the gravity Keep a distance from problem You cant solve your problems with the same mind that created it
HOW TO SOLVE
Responsibility:You only are responsible for your problems
Positive Intention:Behind every problem there is a positive intention
Find the cause:Get to the Root of the problem
Chunk the problem: Break the problem into small chunks & then solve one by
one
Develop the options: One option you are machine, two option you are in
dilemma. For better choice develop more options Choose the right one:B.O.R.N.- Better Option Right Now
Take action: Act now
Monitor your actions: Whether your actions are taking you to solution
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Criticism
SOME FACTS
Act of pointing out wrongs
Majority of people hates it People prefer to avoid it Greatest leaders in history were the most criticized Critic points out imperfections of other but does not do anything It is unavoidable
WHEN CRITICISM HURTS
Comes from superior In front of others Questions/suspects our motives Opposite to expectations Comes from closed ones It is continual
TYPES
Negative: Holding individual at fault
Effects:
Insult
Misunderstanding
Defensiveness
Low self esteem
Broken relationship
Positive: Action/behavioris pointed
Effects:
Support
Improvement
No feeling of hurt
Better relationship
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WAYS TO HANDLE CRITICISM
Confront it:Counter attack of criticism when criticized Reject it: Reject the criticism by disagreeing I know what I am doing
Accept it:Accept the criticism and try to improve
HANDLING EFFECTIVELY
Anticipate criticism Ask the intention Reframing and Learning
Gratitude
CRITICIZING WITHOUT HURTING
To err is human
Tone of Voice Criticize Important Things Praise then Criticism
Criticize the action Criticize with suggestions Benefits
TIPS
Dos
Remember it is an opinion Admit when wrong Ask for suggestions Feel pride that at least you and your deeds are noticed
Donts
Dont exaggerate the impact Don't take revenge Dont argue when you are criticized Dont justify your action
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Self Confidence
WHAT IT IS
Capabilities Being calm & cool Not concerning about others Being specific Expectation Be positive
Inner self
WHAT IT IS NOT
You are better than others Ability to step on others Not to make mistakes Taking advantage of others
Doing self praised
POOR CONFIDENCE
Sticking to the old pattern. Not doing sufficient attempts. Generalizing our failures. Magnifying the difficulties and minimizing the opportunities
Low self esteem. Shyness. Fears and doubts. Judgmental attitude Expectations of others
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EFFECTS OF LOW CONFIDENCE
Undermining ourselves Poor result
Poor relationship Fearing new situations, new people or tasks Mediocre life
BENEFITS OF SELF CONFIDENCE
Most things become easy Achieve the real goals in our life
Understand our own worth Confident people have more success Confident people live life fullest
HOW TO BE CONFIDENT
Self analysis Change your focus
Affirmation Self acceptance Understand your uniqueness Feel in control of your life Mastering your fate Be true to yourself Learning Finding your strength & weakness Become very good at what you do
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Time Management
SOME FACTS
Everybody has same amount of time
Time management is life management Plan your priorities It is not keep yourself over busy It is to have more time for things truly meaningful to us
TIME WASTERS
Computer & internet Telephone Traffic jam Poor health Bad machinery Procrastination
OUR PRIORITIES
Important & urgent Important but not urgent Urgent but not important Not urgent & not important
PILLARS OF OUR LIFE
Self Family Society Career
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COMMON MISTAKES IN MANAGING YOUR TIME
Be very busy Doing whatever grabs attention next
Doing very efficiently what need not be done at all Not spending enough time on top priorities Poor planning
POINTS TO BE CONSIDERED WHILE MANAGING TIME
Writing helps organize, prioritize& manage task You should only have to remember the details of your work when you actually
need them You can't do everything available Make time for the important things Weekly planning helps balance long-term importance and short-term urgency
in a meaningful way
You work most effectively when you can focus on a single project for a blockof time
Eliminating the worst practices is essential to effective time management Learn to say no.
FINE TUNE TIME MANAGEMENT
Delegate Deadline Simplify the task Set a place Be ruthless with your time
TIME MONITORINGS.
N.
Time
Slots
Activities done Priorities
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Communication Skill
PROCESS
Process of sending/ receiving information Sender sends the information Receiver receives the information Feedback You cannot notcommunicate
FEEDBACK
Intention Specific Timeliness Usefulness Readiness
TYPES OF COMMUNICATION
Verbal
Speaking: Actual words we speak
Language Simple & short sentences Avoid rarity of words
Listening:Actual words we hear It is 80% of communication We learn a lot by listening People prefer a good listener rather a good speaker
The listener controls the conversation
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ACTIVE LISTENING
Giving the other person time to speak Make the speaker feel comfortable
Maintaining a comfortable level of eye contact Show that you want to listen Remove all the distractions Listen sympathetically without interruption Listen without any judgment Ask questions in between Do not criticize them Voice agreement
NON-VERBAL
Facial expression: Contraction & expansion of brow, eyes, nose, lips, jaw
Voice
Volume, speed & clarity Modulation Pauses
Body Language:Position & movementof our limbs
BARRIERS IN COMMUNICATION
Allness Undermining others
Language Our emotions Distraction/disturbance Generalization Deletion Distortion Assumption
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EFFECTIVE COM
Set your communication goal Plan your communication
Consider the QUESTIONS Create emotional states Establishing and maintaining rapport Matching the other person's criteria Mind your language:
o Use Sensory Based Language
o Associate/disassociate
Congruence between verbal and non-verbal Set ego aside
Negation Use suitable examples Effect / intention Develop different styles
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Presentation Skills/Public Speaking
SOME FACTS
Biggest fear people fear According to a survey done on 1000 individuals:
o 90% were afraid of hosting a speaking engagement
o 20% has done at least once & never wanted to do again
o 75% commented that such skills are gifted/inborn & those only can do it
REASONS OF STAGE FRIGHT
Fear of rejection Fear of failure Fear of being judged Fear of being ridiculed Undermining yourself
OVERCOMING STAGE FRIGHT
Understand your worth Challenge your thoughts Searching for your trigger of success Be relaxed Positive expectancy Do the rehearsal for the public speaking
PREPARATION & CONTENTS
Consider following points for developing contents:
Time allotted to you
Your audience
Usefulness & benefits
Gather information & knowledge Organize your speech from start to end
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Use catchy words & quotations Rule of three Give relevant examples Use audio visual aid
Make an outline of the speech Mind your language Prepare for the probable questions
DELIVERY (ESVO)
Eye Contact Establish before start speaking
Initially look at the people who seem to like you Maintain it with everyone present Should be done at random Break it at the end of the sentence
SmileSmile indicates:
How confident you are.
You are enjoying it. Immediate liking from audience. It will erase all the nervousness.
Voice Should be clear and audible Free from local accent Vary your voice tonality and speed Give adequate pauses
Use simple & short sentences Give stress to the key words Use sensory based language
Open body language
Body weight should be on both the feet Body parts shouldnt touch one another
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Avoid unwanted actions Keep head high & chest out Use the gestures Can walk on the stage
IN THE HALL
Take all needed items for speech Make sure of standby system
Mind your dress Wish your audience State the purpose & objective Transmit the required emotions
Be attentive to audiences cues Involve & encourage them for active participation Use humour Encourage audience to ask questions & clarify the doubts Conclude speech by:
Giving a summary
Provoking thoughts & motivating call for action
Thank the audience for their time and organizers for their support
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Interview
PURPOSE
Boss cant do all tasks, he needs others to work for him
To select right candidate for job Contents of resume are true
You are capable of doing the job
You would be with the company as long as needed
How would you get along with other employees
And to ensure that you will be an asset for company
TYPES OF INTERVIEW
Structured interview
Behavioral Interview
Group interview
Stress interview
Telephonic interview
COMMON MISTAKES
Talking too much (36%) Lack of knowledge about the company or position (22%)
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Lack of eye contact Poor body language Checking the time in watch Telling lies
Hanging answers Contradicting yourself Not having your papers & documentation ready Inappropriate dress
Asking questions at the wrong time Inability to express Uncertainty about future goals Lack of enthusiasm or interest Excessive interest in salary, benefits & vacation
Lack of courtesy, maturity, or tact Lack of confidence or over-confidence
PREPARATION
If you are failing to prepare then you are preparing to fail Prepare your resume & document file Read call letter to know details Check the location Know about post Find out what skills and behavioral traits needed Company research Be prepared to answer & ask
Work out a strategy for dealing with stress Positive expectancy
DRESSING
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Dress up formally Use tie as far as possible
Dont put bulky items in pockets Wear shoes with laces Avoid strong perfumes & body sprays Mind your hair
YOUR ARRIVAL
Check venue Reach well in time Inform the authority about your arrival & who has called you Freshen up Take a small refreshment
YOUR ENTRY
Before entering s/w off mobiles
Enter in the room confidently
Wish the interviewers
Introduce yourself
Handshake
Mind your body language
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INTERVIEW DONTS
Dont make excuses
Dont make negative comments about previous employers or supervisors
Dont treat the interview casually
Dont show excess interest in salary
Dont act as if you are desperate
Dont chew gum or smell like smoke
QUESTIONS MAY BE ASKED
Tell me about yourself. Your strength and weakness.
Why do you want to work for/with us? How you are different from others? Why should we hire you? What do you look for in a job? What is your management style? What do you look for when You hire people? Why did you quit last job? What do you think of your boss? What are your long term goals? How much salary do you expect?
QUESTIONS YOU MAY ASK
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Greet them & shake hands Close the door quietly
AFTER THE INTERVIEW
Thank you notes/letters Send thank you note to each individual with whom you interviewed
(business cards)
Each note should be individualized Should be sent within 24 to 48 hours Handwritten notes are still the norm
E-mail thank you is acceptable if you know interviewer will not be inhis/her office to receive your note in a timely fashion
Make Notes What did you like? What didnt you like?
Evaluate Determine if the job is right for you?
o Environment
o Culture
o
Location
A good fit will lead to a more successful, fulfilling career
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DOESNT MATTER
It doesnt matter if you could not succeed,
The important thing is that you dare to try.
It doesnt matter if nobody loves you,
The important thing is thatyou must love yourself.
It doesnt matter if you are at the bottom of your life,
Important thing to realize is that you have only way up.
It doesnt matter if the whole world is against you,
The important thing is that you must be with you.
It doesnt matter if your past was bitter,
The point to know is that past is not = future.
It doesnt matter what life has given you,
The important thing is that what you have taken from life.
It doesnt matter if you have faced many problems,
Remember more problems you solve wiseryou become.
It doesnt matter when and where you start,
The important thing is that where and when you reach.
It doesnt matter what others think about you,
The important thing is whatyou think about you.
It doesnt matter how others communicate with you,
The important thing is howyou communicate with yourself
It doesnt matter what happens to you,
What matters most is your interpretation of these happenings.
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ABOUT THE COACH
A certified NLP Practitioner, Suresh has 05 years of experience in Institutional
Training, Counseling and Motivational speaking.
As a trainer he has trained more than ten thousands participants in many
Educational Institutes like Hindu College (DU), IILM (Greater Noida), MIMT
(Greater Noida), Subharti (Meerut), IVS Institute, (Mathura), Bharati
Vidyapeeths College of Engineering(New Delhi), University of Petroleum and
Energy Studies, (Dehradun). He has been empanelled trainer for several
Training and HR Organizations like Manpower, and KRI Groups, etc. He has
trained many corporate for G. C. Facilities, Larks Learning, Secured Lives,
IDAC, etc.
He has been doing personal counseling for the last five years, both in one-on-
one and group settings. He uses tools like NLP and Graphology for behaviour
analysis and treatment.
SOME OF THE IMPORTANT ASSIGNMENT
Pre-placement Trainer for several renounced B-School
Employability Development Skills
Communication Skills, Presentation skill and interview skills
development program.
AREAS OF EXPERTISE ARE
Self Development Skills
Communication skills
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People Skills Professionals & Personal
Trained Assessor of handwriting, body language, face reading,
etc.
Thank You!!
